process scheduling adapter - overview.pdf

8/10/2019 Process Scheduling Adapter - Overview.pdf

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SAP Solution Manager Product Management

Process Scheduling dapter

for S P Solution Manager



© SAP 2008 /

SAP Standards for Solution Operations

bring E2E Solution Operations to you

SAP Shares World Class Support Know-

how for End-to-End Operations

SAP Standards for Solution Operations:

• Define mission-critical operations processes,

e.g. Job Scheduling Management

• Provide Best Practices and Implementation

Roadmaps

• Based on a general organizational model

• Trainings/Certifications are available

• Available for download athttp://service.sap.com/supportstandards

The Standards allow to set up proactive operations



© SAP 2008 /

SAP Solution Manager the Central Platform for the

Implementation of E2E Solution Operations

SAP Solution Manager is standard for

SAP Application Management and Administration

The SAP Solution Manager

Provides tools, content and best practices duringthe complete life-cycle

integrates central SAP NetWeaver Administratorto facilitate administration tasks

SAP recommends to use SAP Solution Manager

release 4.0

„Deploying SAP Solution Manager is a best practice step every customer should take to prepare

for the world of enterprise service-oriented architecture“

Derek Prior, AMR Research



© SAP 2008 /

Mission-critical operations build on

SAP Solution Manager

SAP Offers a Standard Application Management

Platform for E2E Solution Operations Standards

SAP Solution Manager provides:

• Role-based Work Centers,e.g. Job Management

• Workflows

• KPIs and SLAs

•Reporting

• Implementation content & methodology

SAP Solution Manager supports all E2E standards with work centers



© SAP 2008 /

Job Scheduling is a Fundamental Principle –

and Requires Professional Control

The business requires executing online and

background activities 24 hours/day

Business demands

High performance online activities (users)

Efficient background activities (jobs)

Fast implementation of high priority jobs

Stable business processes

Limiting Factors

Open time slots for maintenance activities

Maintenance/administration knowledge

Job dependencies

Unclear effect of job changes on business processes



© SAP 2008 /

SAP Central Process Scheduling by Redwood

SAP Central Process Scheduling by Redwood (SAP CPS)

expands SAPs cross component scheduling capabilities

Run large and periodical business processes

without user interface at best performance

SAP CPS is an SAP product - SAP knows best,

how to integrate a scheduler into SAP Net Weaver

One face to the customer - Validation, shipment,

and support is delivered by SAP

Elaps ed Time

242 222018161412108640

Job1 Job2 Job3 Job4 Job5 Job6

3 232119171513119751



© SAP 2008 /

SAP Solution Manager and Process Scheduling

Adapter for SAP Solution Manager

Ready-to-use and realized via the Process Scheduling Adapter for SAP Solution Manager

Ingredients

SAP CPS full version resell bundled with Process

Scheduling Adapter for SAP Solution Manager

Leverages SAP CPS tools within SAP Solution Manager

Timeline

Ramp-up planned for Feb 2008

SAP Solution Manager integrates SAP CPS via

Process Scheduling Adapter for SAP Solution Manager

HP Quality Center

S P Solution Manager

Premium SAP Testing

Solution

ERP R/3 CRM Non-

SAP

Customers Solution Landscape

SAP Central Process Scheduling

by Redwood




© SAP 2008 /

Process Scheduling Adapter for SAP Solution

Manager – New Dimension of Integration

The future is process orientated –

A new dimension of integration between SAP CPS and

SAPs central application management platform

Job request via web form

Change management for job scheduling

Central job documentation

Integration of the SAP CPS

Job monitoring integration into business process monitoring

Automated data exchange between job request, change

management, job documentation, SAP CPS and business

process monitoring



© SAP 2008 /

Change Request

Management• Process

Scheduling

Management

• Templates for Job

approval process


Manager – Integration to Existing Scenarios

Service Desk• Web form

• Message

handling

Solution Monitoring

Upgrade of

SAP solutions

Implementation of

SAP solutions

Delivery of SAP Support Services

Root Cause Analysis

• Central Job

Documentation

• Business ProcessMonitoring

Integrated in SAP Solution

Manager Scenarios



© SAP 2008 /

Business Process Monitoring

SAP NetWeaver AS



Manager – Workflow

Change

Request

Service

Message Requestor

Change

Manager

DEV

QAS

PRD

S e

r v i c e D e s k

C h a n g e R e q u e s t M a n a g e m

e n t

Change

Document

Central

Process

Scheduler

Central Job

Documentation

Developer

Feedback

Operator

Service

Desk

Employee

Business

Process

Expert

Tester

Web

Template



© SAP 2008 /

Role-based Workflow – Request new Job

Requests

background

job Automated

generation

of message

Receives

approval

Creates

change

request Approves

change

request

Service

DeskEmployee

Change

Manager

SAP NetWeaver Portal / Intranet

End/Key user or technical operations team requests

background job

Requestor

SAP Solution Manager – Service Desk

Automated generation of service desk message

Service desk employee creates change request

SAP Solution Manager – Change Request Management

Change manager aligns with business process expert and

champion and approves change request

SAP NetWeaver Portal / Intranet

End/Key user or technical operations team receives

approval



© SAP 2008 /

Role-based Workflow – Maintain Job

Documentation and Central Process Scheduler

documents job

schedules

background

job in QS

selects

monitoring rele-

vant jobs

defines test

requirements

Technical

OperationsTeam

Business

ProcessExpert


Business process expert documents job, selects if

job is monitoring relevant and defines test

requirements

Developer/

Tester

performstest and

confirms


Technical operations team schedules background

job for quality system

Activities in System Landscape

Developer and/or tester performs test


Developer and/or tester confirms successfulimplementation (DEV/QAS)



© SAP 2008 /

Role-based Workflow – Maintain Job

Documentation and Central Process Scheduler

activates

backgroundJob in PS completes

change

request

adjusts

monitoring

signs off

for

production

Technical

Operations

Team

Business

Process

Expert

Change

Manager SAP Solution Manager – Change Request Management

Change request management – change manager signsoff for production


Technical operations team activates background job forproductive system

Business Process Monitoring

Business process expert adjusts business process

monitoring

Business Process Monitoring Business process expert adjusts business process

monitoring



© SAP 2008 /

SAP Solution Manager Strategy

SAP Solution Manager has matured into a comprehensive product which provides sufficient standard,

out-of-the-box application management functionality for SAP solutions to customers

Therefore, SAP decided to keep SAP Solution Manager 4.0 the main release at least until 2009 There will be no new SAP Solution Manager release before 2009 at the earliest

A new release date will be communicated at least one year prior to ramp-up

SAP recommends to customers to move to SAP Solution Manager 4.0 because this release is SAP’s

stable application management solution of choice

20112003 2004 2005 2006 2007 2008 2009 2010

D e c

D e c

D e c

D e c

M a r

M a r

M a r


4.0

Mainstream Maintenancecustomer-specific

maintenance

Ramp-

up


3.2

Mainstream Maintenancecustomer-specific

maintenance

Ramp-

up

O c t

O c t

D e c



© SAP 2008 /

Job Scheduling Management –

SAP CPS and SAP CPS Adapter Benefits

Fast implementation of high priority jobs

Predefined web and change request templates

Keep control of end/key user job requests via change request workflow

Gain visibility of background jobs via comprehensive job documentation

Discontinue unnecessary background jobs

Speed up support processes by

Using meaningful job naming conventions in central job documentation

Documenting business requirements & responsibilities

Documenting error-handling procedures & escalation paths

Improve workload balancing & improve throughput

Using a central scheduling tool allows

Control over background jobs

Better workload distribution considering CPU & memory consumption

Improve Service Levels & Business Impact Analysis

Using Business Process Monitoring brings important background jobs into Business Process context &allows automated monitoring by exception



© SAP 2008 /

How to Manage job Scheduling?

The Basic Problem

You have to process activities onyour solution landscape to satisfyall the requirements of the businessuser.

You have to administer andmaintain the software and hardwarecomponents periodically.

You have only limitedhardware resources and a limitedamount of time.

Business

activitiesMaintenanc

e activities

Job A12Job B56 MRP Run

Due list

Order EntryReportingBackup

Transport

s

Reorgs

Restrictions

Available time

window and

hardware

resources

Job

Scheduling

ManagementJob A12

Job B56

MRP Run

Due list

Order Entry

Reporting

BackupTransport

Reorgs

Hardware

resources

Time

7:00 8:00 9:006:00

100%



© SAP 2008 /

SAP Standard Job Scheduling Management

Concept

Creation

Job

ScheduleCleansing

Job

Schedule

Optimization

Create operations handbook

Define escalation path and error handling procedures

Define job documentation form

…

Optimize long-running jobs

Reschedule jobs to other times Reschedule jobs to other servers

Parallelize job processing

…

Possibly discontinue:

Regularly cancelling jobs

Jobs processing outdated data Possibly lower frequency of jobs with high frequency

…

process scheduling adapter - overview.pdf

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