process (tools)€¦ · 8/5/2020 · encourages hard work rewards conservative improvement...
TRANSCRIPT
• Process (Tools)– Continuous Improvement
– Quality
– Customer Focus
– Metrics & Statistical Analysis
– Kaizen and DMAIC
• People (Culture)– Leadership & Communication
– Mutual Trust & Respect
– Team Based Systems & Teamwork
– Employee Utilization & Engagement
– Change Management
Recognize the need for continuous improvement
Strive to achieve Peak Performance
Fully leverage all resources
Achieve “Grand Slam Wins”: Organization, Customers, Employees and Suppliers
Set the example for Best Practices and Champion the process
Leadership
Quality
VisionAction
Engagement
Lean Six Sigma concepts and methodologies are applied to strategic decisions as well as tactics.•Customer Focus•Continuous Improvement•Flow•Waste Elimination•Problem Solving•Mutual Trust and Respect
Leadership
Quality
VisionAction
Engagement
A Compelling and Shared Vision, Mission, and Values are Critical to Success (CTS).
Leadership
Quality
VisionAction
Engagement
Actions are driven by time bound goals, metrics, and a strong sense of urgency.
Leadership
Quality
VisionAction
Engagement
Associates must be fully engaged, motivated, utilized and committed.
Leadership
Quality
VisionAction
Engagement
Elicits compliance
Supervision is necessary
Focuses on hierarchy
Bias for functional organizations
Manages by policy
Favors audit and enforcement
Selective information sharing
Bosses should make decisions
Emphasis on means
Encourages hard work
Rewards conservative
improvement
Encourages agreement
Engenders Commitment
Education is necessary
Focuses on customers
Bias for cross-functional organizations
Manages by principle
Favors learning processes
Open information sharing
Workers involved in many decisions
Emphasis on results
Encourages smart work
Rewards continuous improvement
Encourages input, suggestions and ideas
Traditional Paradigm Lean Six Sigma Paradigm
Project leader and team members spend the majority of their time communicating
Utilize◦ Feedback
◦ Active listening
◦ Effective listening
◦ Observe non-verbal behavior
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See and ensure that communication is a two-way process
Construct clear, concise messages in the interest of the receiver
Manage nonverbal behaviors
Listen actively
Create a climate of open communication
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Semantic barriers: ◦ multiple word meanings
Language barriers
Physical barriers: ◦ distance between individuals
Personal barriers: ◦ psychological barriers
◦ skill level barriers
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Communication is a two-way process with both people providing feedback to clarify the message is understood
The communication climate in the organization and your team is a key factor to success
The basis of open communication is trust
Your effectiveness as a team leader falls on your ability to communicate
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Effective leadership involves many different skills:◦ Communication◦ Planning◦ Delegation◦ Empowerment◦ Training & Development◦ Assessing Performance◦ Motivation◦ Problem Solving◦ Change Management◦ Conflict Resolution◦ others????
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Providing/Sharing◦ Vision, Mission, Values
◦ Direction
◦ Expectations
◦ Goals, Measurement
◦ Training, Education
◦ Information
◦ Resources
◦ Responsibility, Accountability
◦ Trust
◦ Freedom, Latitude
Shared and Motivating Vision
Where, Why and How
Sense of Urgency
Goals and Measurement
Effective Communication
Focus on Continuous Improvement
Involvement
Strategic Rewards
Maintain and/or enhance team member self-esteem
Focus on behavior
Encourage team member participation
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Helping to maintain or enhance a team member’s self-esteem◦ Spend time with the team member
◦ Give positive, specific reinforcement as soon as possible after a job well done
◦ Seek team members ideas or opinions
◦ Give team members challenging or responsible assignments
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Focus on Behavior◦ It is important to distinguish between behavior and
attitude because inferences can be wrong
◦ What can been seen and described objectively allows team leaders to deal with team members on the basis of facts rather than opinions
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Encourage Team Member Participation◦ Participation is a powerful motivating force that can
improve team member performance
◦ Participation relates to team members’ higher-level needs for self-esteem and self-actualization
◦ Remember team member participation is a relative term to the degree by which the team leader encourages participation
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Serve as the contact point for communication between the team and the rest of the organization
Keep the official team records
Help the team resolve its problems
Keep the team moving forward and on track
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Lead by example
Remain neutral to the process to be improved and facilitate the team through the Lean Six Sigma methodology
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Characteristics Six Sigma Black Belt Team Members
Common Goal Lead and involve team in
setting goals, Assess
commitment
Sign team Charter, track
progress, commit to
goals
Trust Integrity/ Don’t Manipulate,
follow –up and follow through
Fulfill role and expect
others to do same
Open Communications Be approachable, listen
effectively, respond, provide
escalation policy
Speak up, provide status
Understand Methodology Learn continuously, make sure
that everyone is trained
Use the appropriate
tools, seek additional
knowledge
Clear Roles &
Responsibilities
Select the right team, train,
plan, initiate and empower
Do best in designated
role, help others as
needed
Self Monitoring Establish milestones and
tollgates. recognize and
celebrate achievements
Take responsibility for
own actions
Principles1. Know yourself & seek self improvement
2. Know your job & be technically proficient
3. Know your people & look out for their welfare
4. Keep your people informed
5. Make timely sound decisions
6. Ensure the task is understood & supervise
Principles7. Employ your people to their capabilities
8. Set the example
9. Train your people as a team
10. Develop responsibility in your people
11. Seek responsibility for yourself & take responsibility for your own actions
Traits1. Bearing
2. Integrity
3. Tact
4. Enthusiasm
5. Judgment
6. Justice
7. Decisiveness
8. Unselfishness
9. Courage
10. Knowledge
11. Loyalty
12. Initiative
13. Endurance
14. Dependability
Vision
Mission
Values
Sense of Urgency
Strategy
Communication
Integrity
Teamwork
Trust Goals & Measurement Strategic
Compensation Recognition,
Celebration Associate Involvement Continuous
Improvement Customer Focus Problem Solving Focus
1. Lead▪ Initiate, Champion
▪ Learn, Believe
▪ Practice, Set Example
▪ Strategy, Vision
▪ Plan, Empower
2. Motivate▪ Set Goals
▪ Measure, Monitor
▪ Recognize, Reward, Celebrate
3. Communicate▪ Prolifically, Pervasively, Persuasively
▪ About the Business
▪ Share the Vision & Goals
4. Educate▪ All Leadership
▪ All Employees
▪ Improvement Processes, Tools
▪ Team Building
▪ Change Management
5. Involve Everyone▪ In Training
▪ On Project Teams
▪ Setting Goals
▪ Solving Problems
▪ Implementing
Breakthrough
Incremental
Customers - Give the
customer what they need when they need it
Organization – Profitability,
cash flow and growth
Employees – Engagement and
development
Suppliers – Proactive partners
in business
Lean Six Sigma is a high performance methodology that impacts and improves all organizations, processes, functions and disciplines, including leadership
Leadership is CTS, critical to the success of Lean Six Sigma initiatives which are critical to the success of the organization
All surviving and successful organizations in the future will embrace some form of Lean Six Sigma.
The early adopters will enjoy the greatest success and capture a greater share of the market.
Leadership makes the decision to start the process and leadership determines the success of a Lean Six Sigma initiative.
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