Processes

Objects

Processes

Objects

DataData

Process Interface(Conversation Spec /

Workflow schema)

Object Interface(CORBA IDL /

COM / JavaBean / ...)

Data Interface(SQL DDL / EDI / ...)

Customer Performer

Request Negotiation

PerformanceFeedback

Acceptance

Completion

www-browser

internet shop

R/3

pcc

p

reporter coordinator

programmer

distributor

c pc

p

p

mobile agent

customertravel-agency hotel A

hotel B

back-office(R/3)

c

c

pc pc

p

p

(direct) customer,front desk

a)

b) c)

c

LAN

SAP R/3System

SAP R/3 MM/PM

SAP R/3 FI

SAP R/3 SD

Notes Clients

LSX-Extension

Notes ServerInternet

reporter distributor programmer

enter test

modify

send

to programmer

bug fixed

new programmer

bug fixed

process

return

bug fixed

AssignBug RemoveBug

report bug

bug fixed

distributor

bug received

bug accepted

bug not fixed

bug fixed

reporter coordinator programmer

report received

bug assigned

report bug

bug fixed

bug accepted

report received

bug assigned

bug received

bug not fixed

bug fixed

distributor

reporter coordinator programmer

reservationperformer-

agent

static bindings tobusiness objects

described by „on rules“

CRSbusiness-logic

BO BOBOBO

CRSreservationperformer-

agent

static bindings tobusiness objects

described by „on rules“

reservationbusiness-logic

BO BOBOBO

Hotel B

Hotel B

browser

browser

:

:

:

:

:

:

Tycoon-2WWW-Server

Html->DialogDialog->Html

converter

genericcustomer-

agent:

:

:

:

:

:

CRS-WWW-Server

reservationperformer-

agent

Hotel A

static bindings tobusiness objects

described by rules

reservationbusiness-logic

BO BO

backofficeR/3

agent

static bindings tothe SAP R/3 using RFC

in rules

Hotel A

R/3

mobile agent

WWWBrowser

WWWBrowser

http

http

TBC

travel agency

genericcustomer Hotel A

Hotel B

back-office

TBCperformer

TBCcustomer

TBC

TBC

TBC

TBC mobileagentTBC

TBCperformer

applicationlogic

R/3performer

SAPR/3

TBCperformer

TBCcustomer

WWWServer

genericcustomer

agent

ProductView

description :StringsalesPrice :Currencypicture :Image

ProductList

products :SingleChoice(String)

details

backSearchAttributes

dateOfArrival :DatenumOfStays :Int

search

refine search order

...

...

search

ProductView

description :StringsalesPrice :Currencypicture :Image

ProductList

products :SingleChoice(String)

details

back

Search

dateOfArrival :DatenumOfStays :Int

search

refine search order

search

ConversationSpec

name

name

DialogSpec

name

ContentSpec

name

RequestSpec

*

*

replies

AtomicContentSpec CompoundCSpecChoiceContentSpec SpecContentSpec

SingleChoiceCS MultipleChoiceCS RecordCSpec VariantCSpecDialogSpecCS ConvSpecCS ContentSpecCS

SequenceCSpec

initial dialog