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TRANSCRIPT
Duct & Pole Access
Product Description DRAFT Reference Offer November 2018
Physical Infrastructure Access (PIA)
The content of the following document is provided for information purposes only. All information provided in this document is draft and is subject to variation and final publication.
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Contents
1. Introduction ............................................................................................................................................ 3
2. Product Overview and Features ................................................................................................................. 3
3. Customer Establishment ......................................................................................................................... 5
4. Accreditation and Engineering Instructions ................................................................................................. 6
5. Forecasting .............................................................................................................................................. 9
6. Provision Process .................................................................................................................................... 10
7. Granting of a Licence ............................................................................................................................... 24
8. In Life (Moves, Adds and Changes to an Existing Licence) ........................................................................... 24
9. Cancelling an Inflight Order Notice of Intent .............................................................................................. 25
10. Cease Network ...................................................................................................................................... 26
11. Fault Reporting, Repair and Proactive Maintenance ................................................................................... 26
12. Supplementary Information .................................................................................................................... 29
13. Billing ................................................................................................................................................... 32
14. Network Adjustments & Ancillary Products ............................................................................................... 32
15. SLAs/SLGs ............................................................................................................................................ 41
16. Annex .................................................................................................................................................. 42
Annex 1 – PIA Use case Scenarios .................................................................................................. 42
Annex 2 - Illustration of Duct Bore Count .......................................................................................... 45
Annex 3 - Illustration of Lead-In Link ................................................................................................. 48
Annex 4 – Illustration of Pole Charging ............................................................................................. 49
Annex 5 – Joint box types and charging category ............................................................................ 50
Annex 6– Duct and Pole Access (DPA) digital map tool Fair Usage Policy ..................................... 53
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Foreword [Updated Nov18]
This is an Ancillary Document which forms part of the Physical Infrastructure Access (PIA) contract (“the
Agreement”). It contains important information about PIA which our customers (“you”) need to understand and
should be read together with the Agreement.
If we use capitalised terms in this document then, unless being used as a proper noun, the term will be a defined
term in the Agreement where the definition for that term is contained in Schedule 1 (Definitions) of the Agreement.
If we refer in this document to schedules or clauses then we mean schedules or clauses contained in the
Agreement.
As we introduce or withdraw product features, or otherwise develop our services, we will make changes to this
document in line with the change process for Ancillary Documents in the Agreement.
1. Introduction [Updated Nov18] The PIA product provides Communications Providers (CPs) with access to our Physical Infrastructure including our
ducts and poles to enable them to build their own networks to offer primarily broadband services.
Usage Restrictions and geographic coverage
PIA is available to CPs for use in the wholesale local access market as described by Ofcom in their final statement
on the ‘Wholesale Local Access Market Review’ published on 28 March 2018. There are both geographic and
usage restrictions which apply to PIA as described in the Ofcom statement and in the Agreement. For example,
PIA may only be used to provide services between Network Termination Points (NTP) and the Local Access Node
(LAN) serving those NTPs. Annex 1 of this document provides further details of the types of services that are
permitted and provides illustrative examples of network topologies that may be deployed using PIA.
PIA is available in England, Scotland and Wales via Openreach and in Northern Ireland via Openreach Northern
Ireland. PIA is only available for existing physical infrastructure that we own and control, we do not have an
obligation to extend our physical infrastructure as the result of a PIA order.
2. Product Overview and Features [Updated Nov18] PIA allows you to install multiple cables, blown fibre tubing and/or sub duct in Openreach duct and joint chambers.
It also allows you to attach equipment and cables on Openreach poles. The charges for PIA are set out in the
Openreach Price List and for use of our Spine duct and chambers are based on 25mm increments. For use of our
Lead in and Lead in link ducts, cables are charged on an individual basis.
The use of duct entries up to and into buildings is permitted but any entries other than a ducted entry, for example
a hole drilled in a wall is out of scope. Anything within a building is out of scope for PIA.
PIA is only available for infrastructure which is owned and controlled by Openreach and does not include, for
example, joint user poles or tunnels owned by third parties. New infrastructure must also be fully constructed and
approved by us before it is available for use as part of PIA.
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PIA is subject to a Minimum License Terms of 5 years for Spine Duct and 1 year for Lead-in Duct and overhead
lead-in.
PIA will be available for consumption electronically on our Equivalence Management Platform (EMP). Openreach will
provide you with access to the PIA map tool to view our physical infrastructure and once you have identified
where you intend to use our infrastructure you will be able to submit an Order (notice of intent (NoI))
electronically in most circumstances although a manual NoI will be required in the case of secure sites. Once we
receive and acknowledge your NoI you are able to survey, plan and build your network. During these phases
you may also wish to place other Orders relating to your NoI for Ancillary Services, such as joint surveys, or for
Network Adjustments where you need us to repair and/or relieve congestion in our infrastructure. At build
completion you will need to submit a Build Completion Pack and upon receipt of that we will grant you a licence to
occupy the space (set out in your Build Completion Pack) on or in our infrastructure. It is therefore important you
ensure the accuracy of the information in your Build Completion Pack.
Overview of Duct Access
Our duct mainly falls into two categories: Spine Duct and Lead-in Duct. You should note for pricing purposes,
Spine Duct is broken down by the number of bores along a duct route – single duct bore, two bores and three or
more bores. For the two duct bore or three or more duct bore prices to apply, all the ducts must be continuous
along the same duct route that you are deploying your network. If a duct branches off in a different direction, it
will not be included in the count of duct bores – an illustration of this is provided in Annex 2.
If a lead in cable or tube from your fibre distribution point needs to be pulled into Spine Duct, then you will need
to purchase the lead in link product. Similarly, where a Lead-in Duct forms part of a swept tee, the portion of duct
from the end user premise to the swept tee will be Lead-in Duct and the portion of duct back to the fibre
distribution point will be classified as lead in link and you will need to purchase this product. This scenario is
illustrated in Annex 2.
Overview of Pole Access
Prior to any overhead deployment on Openreach Poles, you must submit details of the cables that you intend to
use. Under no circumstances should you deploy an overhead cable which has not received prior written approval
from Openreach. This is usually a one off requirement at the establishment stage that will only need to be
repeated if you decide to change the type of cable used at some point during your deployment, this can be done
through contacting the PIA planning team. This is important to help ensure the safety and integrity of our network.
Under PIA, you can use our poles to build infrastructure for the purpose of carrying cables between distribution
points and the spine network or distribution to customer premises. Some poles will provide both functions (for
distribution and carrier purposes). You should note you will be charged as appropriate for your usage of the pole
which may be to provide an attachment between carrier poles, to your individual customer or to provide an
attachment for serving multiple customers, plus running cables up and down poles and fitting pole top equipment.
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Once you complete your build you should submit a Build Completion Pack. Once this is done we grant you a
licence for the build, which in the case of poles may include to attach and maintain a cable, blown fibre attachment
or pole top equipment to one of our existing poles.
You will need to ensure that all work carried out on our physical infrastructure, whether duct or pole, complies with
our Engineering Principles, Good Industry Practice and laws and regulations including health and safety and
street works.
It is particularly important to note that you are only permitted to pass voltages in the Openreach network where it
is safe to do so and in accordance with Applicable Law and the Engineering Principles. You must also avoid any
interference with existing communications services whether belonging to us or other CPs.
3. Customer Establishment [Updated Nov18] Prior to being able to consume PIA you must complete our Customer Establishment Process. If you are a new
customer to Openreach and would like to be set up for PIA, you will need to contact the Customer Establishment
team at: [email protected]
If you are an existing Openreach customer, you will need to contact your Sales and Relationship Manager (SRM)
to discuss your requirements.
The Customer Establishment process consists of 3 phases: Preliminary, Registration and Systems set-up. You will
need to complete each phase by meeting the specific requirements before your application can proceed to the
next stage. You will be supported by the Customer Establishment team, who will also keep you updated
throughout the whole process. Please refer to the table below and our separate ‘Service Establishment’ process
document for an overview of the phases and process.
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We will ask you to confirm and demonstrate to us that you are a CP. To access and place Orders via the
Openreach Portal, you will need to use a compatible internet browser. Click on the link to view the current guide:
https://www.openreach.co.uk/orpg/home/contactus/customerestablishment/downloads/ORPortalInternetBrowserM
atrix.pptx
You will need to provide forecast information on your likely demand for PIA and will be required to accept our
standard terms, conditions and prices.
We will provide you with support to manage:
• Completion of mandatory documentation
• Financial health-check and deposit/s
• Contractual obligations
• Establishment process and key milestones
• System connectivity
• Solution development
• Testing (CVF – applicable to solution development)
You will need to be established on EMP in order to consume PIA.
4. Accreditation and Engineering Instructions *This section is due to be updated as part of the agreed document review plan with industry.
When working in our network, you will need to be accredited to undertake surveys and to install and maintain
your own apparatus including any and all sub duct, cables, blown fibre tubing and blown fibre bundles and to
carry out core drilling, civils work, and splicing and testing activity, including connection into or onto customer
premises in accordance with specified engineering and health and safety standards.
Openreach do not provide accreditation on safety and it is expected that CPs will have their own safety
management system in place.
In addition to successfully completing the accreditation modules CPs should ensure their operatives/ contractors
comply with legislation, HSE guidelines (HSG47), NRSWA practices, and have safe working practices and
procedures for dealing with any kinds of hazards including hazardous pipelines.
All operatives working on Openreach infrastructure must be accredited for the tasks they execute.
CPs are responsible for maintaining a register of accredited operatives and making this available to Openreach on
request. This should include suitable proof for each module the operative is accredited in and the date this was
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achieved. Openreach reserve the right to audit the register and where a revocation is found to be against the
operative ask that they are prevented from working on the Openreach network until such time they have been re-
accredited. Where the CP does not intend to re-accredit the operative, the operative will be forbidden from
performing the associated activities on the Openreach network.
Craft accreditation should be renewed every 3 years.
You may already have operatives that are accredited, as accreditation is on an individual basis and can be carried from one CP or contractor to another. Where an individual states they already work on the Openreach network they will still need to provide the CP with the appropriate proof of accreditation for the work they are to undertake on behalf of the CP. If they are unable to provide this, then the CP may accredit the individual (assuming they have a suitably accredited lead assessor/assessor). An individual’s accreditation must be carried by them at all times. We may check this at any time in addition to any licencing authority checks.
Industry requirements mandate that Openreach cannot provide or confirm details of an individual’s accreditation
to a CP or another contractor
Operatives can work for up to 13 weeks without accreditation as long as they are supervised by a suitably accredited person. Obtaining Accreditation – Non Civils Openreach will accredit your lead assessors as and when necessary. In addition we can also accredit a specific training site if you wish to maintain and use for your own training purposes. The initial lead assessor accreditation and facility assessment are chargeable and can only be undertaken by Openreach. Details of charges for these services can be found on the Openreach portal. The lead assessors can then accredit their own assessors who will accredit your operatives and, where appropriate, issue a proof of accreditation to individuals. Openreach are also able to provide operative accreditation but only where they are to be accredited as assessors. Training can be provided by companies such as PQMS who are also able to accredit assessors (not lead assessors), who can then accredit your operatives and, where appropriate, issue a proof of accreditation to individuals. Obtaining Accreditation – Civils Whilst Openreach provide accreditation modules on civils work, which provide guidance around the required accreditation, we do not undertake accreditation of our contractors for this work but do require them to provide proof of accreditation. Similarly Openreach do not lead assess accredit CPs operatives and /or their contractors on Civils work. CP’s will need make arrangement for the operatives and/or contractors to be accredited by a Competent Person (as defined further in this document), or a supplier such as PQMS.
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The PIA accreditation modules are as follows:
Further details can be found in the contract, at schedule 3 –‘Accreditation’ and in the Accreditations Guidelines
document. Type of equipment and approval
All equipment you want to install or attach to our infrastructure must be for the Permitted Use only, as detailed in the contractual agreement, and conform to the requirements detailed in the associated individual Engineering Principle documents. You are responsible for checking for conformity with all requirements including EMC and ANFP. Engineering Instructions You must follow the Openreach published Engineering Principles and technical specifications when undertaking work in our network, these can be found on the Openreach portal at;
https://www.openreach.co.uk/orpg/customerzone/products/ductandpoleaccess/technicalspecifications/ductandpoleaccesstechnicalspecification.do
Engineering Principle
Document Nasa Module Module ID
Accreditation Module with
Descriptive Title Operative Assessor Lead Assessor Operative Assessor Lead Assessor
CP10 1332 S2 PIA Duct Survey√ √ √
PQMS, CP or
Already held
PQMS, CP or
Already held
Openreach
Quality
CP08 1333 S5 PIA Pole Survey√ √ √
PQMS, CP or
Already held
PQMS, CP or
Already held
Openreach
Quality
CP10 1335 S6 Duct Survey Only (Lite)√ √ √
PQMS, CP or
Already held
PQMS, CP or
Already held
Openreach
Quality
CP08 1337 S8 Overhead Cable Installation√ √ √
PQMS, CP or
Already held
PQMS, CP or
Already held
Openreach
Quality
CP10 1336 S7
PIA Sub-Duct and Cable
Installation√ √ √
PQMS, CP or
Already held
PQMS, CP or
Already held
Openreach
Quality
CP13 N/A CD1 Core Drilling (PIA) √ √
N/A
PQMS, CP or
Already held
PQMS, CP or
Already held
Competent
Person
CP13 N/A GO1 General Operatives 1√ √
N/A
PQMS, CP or
Already held
PQMS, CP or
Already held
Competent
Person
CP13 N/A G02 General Operatives 2√ √
N/A
PQMS, CP or
Already held
PQMS, CP or
Already held
Competent
Person
CP13 N/A DB1 Duct Blockages 1√ √
N/A
PQMS, CP or
Already held
PQMS, CP or
Already held
Competent
Person
Overhead
Underground
Civils
Accreditation Path
Module Description Modules Available
Accreditation Provided By
(Openreach, PQMS, CP)
Survey
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You have full responsibility for observing all health and safety rules that apply to work in the public highway, as well as on privately owned land. You are solely responsible for obtaining all necessary licences, consents, permissions, and wayleaves from other users, land owners and concession holders affected by your work on the network. You must have suitable and sufficient risk assessments for the tasks you intend to undertake in line with your risk assessment policy for which you are solely responsible. The Engineering Principles contain the instructions applicable to any work done on the infrastructure. You must observe the technical specifications when making technical plans and design work involving our infrastructure. Access to our infrastructure is strictly limited to the area outlined in your order (Notice of Intent) and acknowledged by us, without the need for our physical presence, except for sensitive areas on land which we own and control, including Deep Level Tunnels (DLT) when you will need to order the Openreach Assist/ Openreach Assist (Tunnel Service) to survey, and Openreach Pull-Through services to install your cable.
5. Forecasting
*This topic is still under discussion with industry and will be updated following the re-issuing of the relevant
contract schedule.
The PIA Contract requires CPs to provide regular, accurate forecasts of their intent to build using PIA, the purpose
of which is to enable a better and efficient delivery from Openreach.
You should use the standard forecast form pre-populated with submission dates to submit a 6 month forecast of
build activity. The forecast should contain an estimate for each calendar month of when you intend to build within
that period and be broken down by service category which means volume of [TBC]:
You will also need to let us know the location of your forecast build activity, this will be by Openreach region and
details of these will be provided in this document in an annex once defined.
You will be able to amend your forecast for the Estimated Forecast Period prior to the forecast for the relevant
Fixed Forecast Period.
For example for Forecast Ref. F1 below which the Customer submits on or before 1 November it may at any time
up to 1 February revise its Forecast for the period 1 May – 31 July.
Ref. Forecast Date Fixed Forecast Period Estimate Forecast Period
F1 1 Nov. 1 Feb. – 30 April 1 May – 31 July
F2 1 Feb. 1 May – 31 July 1 Aug - 31 Oct.
F3 1 May 1 Aug. – 31 Oct. 1 Nov. - 31 Jan.
F4 1 Aug. 1 Nov. – 31 Jan. 1 Feb. – 30 April
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If you don’t submit a forecast or if a forecast is inaccurate, it makes it difficult for Openreach to resource
appropriately to deal with your request
If no forecast is submitted to Openreach on or before the relevant Forecast Date then Openreach will dis-apply any
Service Level Guarantees (SLGs) associated with the service for that period.
If your forecast is in inaccurate by a tolerance of +/-10% by service category in a region Openreach will dis-apply
SLGs to volumes in excess of the tolerance.
You should inform Openreach if you intend to carry out your own Network Adjustments to allow us to plan
accordingly.
Volumes are counted against volume of [TBC] once CPs have submitted the build completion against a Notice of
Intent and we have acknowledged. Any volume cancelled or not used will not be counted
The latest version of the standard forecasting form is held here: Forecasting Form. This form will be updated once
the format is agreed with industry.
The completed forms should be submitted to us via the standard PIA forecasting mailbox which is [TBC] (as
detailed on the forecasting form).
Further details can be found in the contract schedule 2 – Duct and Pole Sharing Forecasts.
6. Provision Process [Updated Nov18]
6.1 Provision Process Overview
The PIA provision process is made up of three key stages:
• Order of the Service (Notice of Intent)
• Survey, Prove and Build
• Build Completion
Once you have submitted your main Order (NoI) of the Service you will also be able to place additional Orders in
respect of that NoI Order, including for Ancillary/Co-op requirements and/or Network Adjustments.
The below schematic provides a high-level view of the process.
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We also provide you with the following milestone KCI message:
Milestone
Keeping Customer Informed (KCI)
What's included
Order (Notice of Intent) acknowledged KCI-ACK Order Number, Customer Reference, Date NoI valid until (180 Calendar Days)
Build/order Completed KCI3 Received once we have acknowledged your build completion or we have completed your Ancillary/Co-op or Network Adjustment order. Order Number, Customer Reference
Unable to progress the Order (i.e. due to missing/incorrect information
KCI Delay Order Number, Customer Reference, Reason for not progressing the order, Response required in 10 Working Days
Reminder of Order (Notice of Intent) expiry
KCI OSU Order Number, Customer Reference, Date NoI due to expire (Sent 60 days after NoI submission)
Reminder of Order (Notice of Intent) expiry – Last reminder
KCI OSU Last Reminder
Order Number, Customer Reference, Date NoI due to expire (Sent 120 days after NoI submission)
Extension to target build end date completed
KCI OSU Order Number, Customer Reference, Extended Date NoI due to expire
Cancel Order (Notice of Intent) KCI-Cancel Order Number, Customer Reference, Reason for cancellation
Acknowledgement of Ancillary, Co-op and Network Adjustment Orders
KCI OSU Order Number, Customer Reference
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To use our infrastructure you will first need to submit an Order – Notice of Intent (NoI), using the Duct and Pole
Access map tool. You should keep this NoI up-to-date to reflect what you actually build in or on our network
including where you make any deviations from the NoI and only where the deviation is consistent with the
deviation policy which is part of the map tool. You are not permitted to undertake any work in or on our network
until the NoI has been acknowledged or for those parts of our network where you do not have an existing PIA
licence.
You must ensure that you remove any unused infrastructure from Openreach systems and submit a Build
Completion Pack on completion of your build to accurately show what you have built in our infrastructure and
where. This Build Completion Pack should contain as a minimum; updated route plans, joint/equipment locations
and ‘As built’ Photographic Evidence, showing the locations of your equipment in our joint chambers and on our
poles and that it is properly and uniquely marked to identify as equipment belonging to you.
When carrying out your installation you must notify us of your Whereabouts, including details of specific locations
and the personnel who will be carrying out your work on or in our network. You must report any
accidents/incidents and damage to our front office as soon as reasonably practicable and no more than four hours
on [TBC]. You must also ensure you have given all the relevant notifications and information to planning and
highways authorities and that you have checked and satisfied yourself that you have obtained all consents,
permissions or wayleaves to do your work. You must be clear when dealing with planning, highways and other
authorities who you are working for and that you are not working for or on behalf of Openreach or BT.
You are not permitted to provide services over the Customer Apparatus until you provide a full and accurate Build
Completion Pack to confirm your build is complete and to provide the information we require to enable us to
properly issue a licence for you to occupy the Openreach network. You will receive an acknowledgement from
Openreach within 1 working day at which point you are able to provide services using the infrastructure.
We reserve the right to review and audit any work you do on or in in our network to ensure it meets the terms of
the Agreement including the Engineering Principles and Good Industry Practice. We will notify you of any defects
with associated time scales for you to rectify and notify us that this has been done.
6.1.1 Map Tool [Updated Nov18]
To enable you to plan your network we provide you with access to the Openreach Duct and Pole Access map tool
(“Map Tool”). The Map Tool will help you to identify where Openreach infrastructure (duct, poles and joint
chambers) may be present. The Map Tool will only contain information on infrastructure that has been built and
taken into service. If you identify infrastructure as part of a survey that you believe has not been properly recorded
on the Map Tool then you should let us know and we will seek to verify and update the Map Tool as soon as
reasonably practicable. Also any information relating to sensitive and secure locations, or that has not been handed
over to Openreach is not shown, and you will need to contact the Openreach PIA Planning team and place a
manual Customer Requirements Form (CRF) request for plans – refer to section 3.3. for more information.
You can obtain access to the Map Tool either through the Openreach portal (this will be shown on your dashboard)
and/or through our web services offering. All stages of the order process are initiated through the Map Tool via the
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Openreach portal, however Web Services allows you to import our data into your own GIS mapping tools to the
extent necessary for you to order and consume PIA.
Use of the Map Tool is subject to the terms of the Agreement and our Fair Usage Policy details of which can be
found in Annex x.
More information on requesting access to and using the Map Tool can be found in the user guide at;
https://www.openreach.co.uk/orpg/home/products/ductandpoleaccess/ductandpoleaccess/downloads/R3850_DuctandPole_Access_MapTooUserGuide_Version1_4Part1.pdf
6.2 Notice of Intent Order [Updated Nov18]
The Notice of Intent (NoI) is an order for the Service and is the first stage in the ordering process. The NoI allows you to place an order for those elements of our duct and pole inventory that you intend to use. You will use the Map Tool via the Openreach portal to select the infrastructure, e.g. duct, joint chambers and poles that you require. You will also be required to provide your intended build start and completion dates, as shown in the screenshots below.
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On submitting your NoI you will be presented with the following screen to confirm your order has been submitted successfully.
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On submission of your NoI it will be subject to a number of validation parameters and may also be validated by our
PIA planning team. System validation will check the number of duct/structures per route is a maximum of 50 and
total number of objects selected does not exceed 1500. Our planners may check for route continuity to ensure that
you have not inadvertently missed any inventory, e.g. duct sections, but you are and remain solely liable for the
accuracy of any NoI you may place on the Map Tool. Once we received your NoI you will receive a KCI message to
acknowledge your NoI (Order) at which point you will be able to progress to the survey, prove and build phase of
your order journey. You will receive a KCI acknowledgement within 1 Working Day of the date you submit your NoI
to us using the Map Tool. The KCI will also advise you of the expiry date for the NoI. Whilst we allow for 1 Working
Day for the KCI acknowledgement most acknowledgements will be received within a matter of minutes.
This is referred to as KCI ACK, Order (Notice of Intent) acknowledged, an example is shown below:
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If your NoI order fails validation you will receive a KCI Delay message providing details as to why validation has failed. If validation fails, you will need to correct any errors and resubmit your NoI order or provide missing information. You will need to submit this within 10 Working Days of receiving the KCI Delay message. We will acknowledge your response within 1 working day. If you respond to the KCI Delay message with updated information but this is still incorrect/ missing information we will send you up to a further 2 KCI Delay messages requesting the correct/missing information. If you have either not responded to the KCI Delay message or after 3 attempts the information is still incorrect/missing we will cancel your order for the NoI. If we cancel the order you will receive a KCI Cancel message. You should not be doing any work on or in our network without a valid NoI. Once you receive a KCI acknowledgment for your NoI it will be valid for a period of 180 calendar days during which time we expect you to complete your survey, plan and build work and this 180 calendar days is referred to as the Build Period. You are able to search, and edit (subject to deviation parameters) or cancel your NoI throughout the order journey up to the point of submitting your Build Completion Pack. You can retrieve your NoI orders and view the map and inventory details using the search facility and either your Openreach order reference or your own customer reference/submission date. Example screenshots are shown below.
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During the Build Period you will receive two KCI NoI Expiry Reminder messages, one at 60 calendar days, the other at 120 calendar days.
There may be times when you need to request an extension to the Build Period because of a matter beyond your reasonable control (“Excused Delay”). The terms for an Excused Delay are set out in the Agreement and the process is set out below.
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If you are subject to an Excused Delay you may extend the Build Period for the duration of the Excused Delay up to
a maximum of 90 calendar days. If you are subject to another Excused Delay then you may extend your Build
Period for a further period of up to 90 calendar days.
To extend your Build Period you will need to use the NoI edit functionality and update the Target Build End Date
and submit the request to the PIA planning team, providing details of the Excused Delay and the period you expect
it to last.
During the extension periods you will receive two further KCI NoI Expiry Reminder messages, one at 30 calendar days, the other at 60 calendar days. If you fail to complete your build or request a further extension (with a valid reason) within the extended build period we will cancel your NoI (order). If we cancel your NoI (order) you will receive a KCI Cancel message. If you fail to complete your build within the Build Period (as may be extended as set out above) then we will cancel your NoI (order) and if you have installed any apparatus at that location you will need to remove it and make good. You will also be charged for any associated Ancillary and Co-op or Network Adjustments orders that we have done or that have been requested and that we have not been able to cancel. If we cancel your NoI (order) you will receive a KCI Cancel message as per below:
6.3 Survey, Prove and Build
*This section is due to be updated as part of the agreed document review plan with industry.
Once your Notice of Intent has been acknowledged you are able to survey and prove the route, and lay sub ducting or cables. You will also be able to install your distribution joints in Openreach joint boxes. Before you undertake any survey, proving of the route, laying sub-ducting/cabling or enablement work you must make sure the people undertaking the work have the necessary accreditation and authority to work both in the public highway and on our infrastructure. You are responsible for complying with all relevant legislation and obtaining any necessary authorisations. You are also responsible for complying with the Openreach PIA contract terms. Please note before undertaking any work you should make sure you have all necessary consents, approvals and licences including, for example, wayleaves.
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You must follow the Engineering Principles, including ensuring that the Facility and the Apparatus you deploy in the Physical Infrastructure comply with the relevant specifications as notified by Openreach, including but not limited to breaking tolerances for aerial cables and supporting facilities in joint chambers. We reserve the right to audit the build process to check for compliance with all aspects of the contract and Engineering Principles and will notify you at any time of any defects together with associated time scales requesting remedial action. You will be required to rectify these defects within the time period we specify.
You may install Multiple cables of varying diameter to be charged as a single 25mm sub duct (using the 0.7
planning rule). You would be required to provide details of the number and diameter of the cables/sub ducting
installed as part of you Build Completion Pack. These will need to be recorded by you on the Duct and Pole Access
map tool.
Where the total diameter of the installed cables exceeds 25mm you will need to place another order for the
additional capacity subject to additional charges.
You may install cables (up to 25mm diameter) over a period of time but will only be subject to network
adjustments for and calculated based on the installation of your first cable. If cables are installed over a period of
time then Openreach will not guarantee capacity will be available and if it is not you will be still liable for charges
for the full 25mm.
All cables installed as part of an order will need to follow the exact same route as the original cable and upon build
completion be connected to active equipment.
If you uses more space than declared in your Build Completion Pack then Openreach will apply SLGs for
unauthorised use and you will also be liable to pay retrospective charges for additional cable(s) from the date the
original cable was installed.
During your build work you may experience problems with our infrastructure, for example duct blockages which cannot be foreseen until you attempt to rod and rope the duct. You may proceed with enablement work to clear the duct blockage at your own cost or submit an order for a Network Adjustment. If we accept your order for the Network Adjustment you may then place an order for Openreach to undertake this work on your behalf or submit an order to self-provide the Network Adjustment. In all cases orders for Network Adjustments are subject to the terms and conditions set out in the contract. Please refer to section 15 for more details on Network Adjustments. If you need to deviate from the original route any sub ducting and cabling done at this stage, is done at the your own risk and you will need to update your Order (Notice of Intent) to reflect the deviation which should be no more than is necessary.
You must ensure that all Customer Apparatus (including both cabling and sub duct) in or on Openreach network
are fully, properly and permanently labelled as belonging to you and that they are your apparatus. Customer
Apparatus and ducting should be labelled as well in Openreach Joint Chambers.
6.3.1 Labelling Requirements (Please also refer to the appropriate Engineering Principles)
20 In Confidence
*This section is due to be updated as part of the agreed document review plan with industry.
Sub Duct
The sub-duct shall be coloured for identification purposes. The sub-duct colour is at the choice of CPs. However,
CPs shall not use the colours black or yellow for sub-duct colouring. When selecting a colour for the sub duct,
consideration should be given to the NJUG Guidelines on the Positioning and Colour Coding of Underground
Utilities’ Apparatus. These can be found at: http://www.njug.org.uk/publication/114/.
Sub duct may be printed with manufactures generic sheath marking such as the supplier name, date of
manufacture, length marking, etc. and optionally the CP name. Sub duct shall not be printed with BT identification
markings or a CP name other than that of the CP installing the sub duct.
Sub duct shall be labelled with the CP name and PIA order reference 150mm from each duct mouth in all chambers
and manholes and in chambers larger than a JF104 additionally in the centre of the chamber or manhole. Where a
sub duct, from an underground duct, is feeding a pole it shall be labelled on the pole.
In addition CPs shall mark sub duct with 25mm of yellow PVC tape 150mm from each duct mouth and with 50mm
of yellow PVC tape 150mm either side of the centre line in joint chambers and manholes.
Overhead
Poles supporting fibre cables will have an identification Label stating CAUTION OVERHEAD FIBRE fitted on each
pole. Where a fibre cable, from an underground duct, is feeding a pole it shall be labelled on the pole.
Blown Fibre Tubing
Blown fibre tubing may be printed with manufactures generic sheath marking such as the supplier name, date of
manufacture, length marking, etc. and optionally the CP name. Blown fibre tubing not be printed with BT
identification markings or a CP name other than that of the CP installing the sub duct.
Blown fibre tubing shall be labelled with the CP name and PIA order reference 150mm from each duct mouth in all
chambers and manholes and in chambers larger than a JF104 additionally in the centre of the chamber or manhole.
Where blown fibre tubing, from an underground duct, is feeding a pole it shall be labelled on the pole.
Black or yellow shall not be used for the blown fibre tubing sheath colour by CPs.
In addition CPs shall mark blown fibre tubing with 25mm of yellow PVC tape 150mm from each duct mouth and
with 50mm of yellow PVC tape 150mm either side of the centre line in joint chambers and manholes.
Joint Marking
Joints shall be clearly marked with a label identifying the Communications Provider’s name or logo and with two
50mm bands of yellow PVC tape. The marking system and materials shall be suitable for long use in an
underground environment.
21 In Confidence
Optical Cables and Blown Fibre Bundle
Optical fibre cables may be printed with manufactures generic sheath marking such as the supplier name, date of
manufacture, length marking, etc. and optionally the CP name. Optical fibre cables shall not be printed with BT
identification markings or a CP name other than that of the CP installing the sub duct.
Optical cables shall be labelled with the CP name and PIA order reference 150mm from each duct mouth in all
chambers and manholes and in chambers larger than a JF104 additionally in the centre of the chamber or manhole.
Where a fibre cable, from an underground duct, is feeding a pole it shall be labelled on the pole. Blown fibre
bundle doesn’t require labelling.
UG Power Cables - 54V DC
The sheath shall be of a suitable robust material that is designed for underground duct application. The sheath
shall be coloured red.
The sheath shall be marked at 1 metre intervals in a contrasting colour with the following:
CP Name, 54 Volts DC
6.3.2 Whereabouts
*This section is due to be updated as part of the agreed document review plan with industry.
You must notify us of your operatives’ whereabouts when working on or in our network on a minimum of 2 working days’ notice, and ensure any changes are advised in good time, so as to avoid abortive visits by our quality assessors. You can only work on our network where you have submitted a valid order and received an acknowledgement from us. The recording of your operatives whereabouts is vital to enable us to ensure the integrity of our network and quickly identify if unauthorised personnel are accessing it e.g. in case of cable theft. This will also enable audits to take place and it will provide an audit trail for both you and us should any damage or highway breach occur. The completion of the whereabouts also help to enable us to check and confirm that the operatives are accredited for the work they are undertaking and that they will wear their ID at all times.
When completing the Whereabouts, please ensure the following minimum information is provided;
• CP Name
• Name and Mobile Phone number of person on site
• Order Number
• Location (Address and postcode)
• Order Notes (details of work to be undertaken
• Date on site (arrival date
22 In Confidence
• Anticipated Duration ( how long the job is likely to take)
• Exchange 6.3.3 A1024 Process - Damaged Plant
*This section is due to be updated as part of the agreed document review plan with industry.
You must notify us of any damaged plant in or on our network (whether yours or ours) that you find and the process will mirror the current A1024 process, which is available in the Duct and Pole Sharing Incident Management Guide document. CPs will need to do their own risk assessment in cases where the Physical Infrastructure is the subject of an A1024 on quality to determine, amongst others, if it is safe to proceed with the work. If the A1024 relates to a safety issue then CPs should not proceed with their work on the infrastructure. You must report any accidents/incidents and damage which occurs within 4 hours and in accordance with the Incident Management Guide. 6.3.4 Locked lids
*This section is due to be updated as part of the agreed document review plan with industry.
Because of security issues, locked lids are not currently recorded on our duct plans and are not always readily identifiable at surface level. CPs should undertake a physical survey to identify any infrastructure they will need access to. Security keys to unlock certain joint chambers (excluding sensitive areas) are available to order from Openreach. Alternatively we can arrange to provide access through one of our local field teams. These can be ordered through our EMP ordering system under ancillary products.
Please refer to section 15 for more information.
6.3.5 New Lead-ins (where previously not reserved)
*This section is due to be updated as part of the agreed document review plan with industry.
Lead-ins can be submitted to Openreach on build completion. These should be recorded via our EMP order journey.
6.3.6 Wayleaves [Updated Nov18]
We can, on request and subject to our wayleaves charges and new data protection rules, provide you with
information on wayleaves that we may already have for our infrastructure. This can include, for example,
information on those wayleaves that we have obtained since December 2017 and which may benefit from the rights
under the new Communications Code (‘the New Code’). This will help you assess whether and to what extent you
may be able to benefit from the rights under the New Code. It is, however, your responsibility to determine what
rights, permission and wayleaves you require to survey, install and maintain your apparatus on private land.
23 In Confidence
6.4 Build Complete and Record
*This section is due to be updated as part of the agreed document review plan with industry.
On completion of your build work you will need to contact us promptly and within a maximum of 5 days with your final plans. Here you will need to confirm the routes you have used, with the Order (Notice of Intent) reflecting any deviations, and any changes to ducts. You will need to retrieve your Notice of Intent and select ‘Build Completion’ as shown in the screenshot below (subject to change – update to be provided prior R3900/November 2018);
Your Build Completion Pack must consist of at least the following;
• ‘As Built’ Photographic Evidence showing your equipment installed in our joint chambers. The term
‘Photographic Evidence’ means high quality, clear, precise and accurate photographic proof which includes creation date and time and location in respect of the particular photograph and is in focus, in colour with no effects or filters, at least 600 pixels wide and 750 pixels tall, at least 50kb and no more than 10mb, printed to a good evidentiary standard, clear and in focus, well-lit and in colour, unmarked on both sides and unaltered by computer software.
• Updated Order (Notice of Intent), showing your final route
24 In Confidence
On submission of your Build Completion Pack you will receive an automated KCI3 message, stating your order is now completed.
Your order may be subject to audit by our Planning and Quality Audit team. Note, Openreach reserve the right to audit your build at any time. This may involve checking that plans are marked up correctly, that there are no reasons why a route, if deviated from the original plans, cannot be accepted, for example use of duct/tunnels in secure/sensitive locations without prior approval, and work is undertaken to Openreach published engineering principles. If your build completion fails validation/audit you will be advised and provided with details as to why it has failed.
You will need to correct any defects within 10 working days of receiving notification or we will cancel and you will be required to remove your apparatus from the Openreach network infrastructure.
7. Granting of a Licence
*This section is due to be updated as part of the agreed document review plan with industry.
Once we receive your final and complete build packs we will subject to any checks or approvals, confirm the Licence
Completion Date and commence the Licence for the Facility. Any confirmation by us of the Licence Completion Date
and/or Licence does not mean that we will have checked and verified any work you have done on or in the Physical
Infrastructure and we reserve the right at any time to audit and check your work to ensure it meets the terms of
the contract. Openreach will grant a licence for the following terms;
• 5 year licence term for spine infrastructure
• 12 month licence term for lead-in infrastructure
Refer to schedule 9 – Duct and Pole Sharing Licence.
8. In Life (Moves, Adds and Changes to an Existing Licence)
*This section is due to be updated as part of the agreed document review plan with industry.
On completion of build (i.e. the Build Complete and Record has been submitted and acknowledged), CPs may have
to undertake retrospective work within their network. To request this CPs will need to place an in-life change
request order to Openreach. This is a modify order request that CP will place on the original Notice of Intent
request. Work categorised as In-Life order changes are:
• Adding a Joint to an existing Cable
• Moving an existing joint position
• Re-routing of an existing cable into CP’s duct and therefore breaking into Openreach Joint Box
• Core drill into an Openreach joint box and connect up CP duct
In-Life Change requests can only be placed when there is an existing licence and the Order status (Build Complete
25 In Confidence
and Record request) is completed, and there is no Cease Network project created or in progress.
You will need to submit an updated notice of intent, as per the Notice of Intent process (refer to section 6.2).
Validation and KCI messages will be the same as for a new Notice of Intent and build, however where no build
work (physical changes to network are requested) the order will be completed upon acknowledgment by
Openreach.
On completion of any build work in the network the CP will need to submit a Build Complete and Record.
9. Cancelling an Inflight Order Notice of Intent
*This section is due to be updated as part of the agreed document review plan with industry.
You can cancel all the routes or whole area, for which you have previously submitted a Notice of Intent request.
You will need to log into the Duct and Pole Access Map tool and retrieve your Notice of Intent and select cancel to
cancel your Notice of Intent order – Refer to section 7.2. More information on how to do this can be found in the
user guide available on our website.
Once your cancellation request has been acknowledged you will receive a KCI Cancel message
You can only cancel an ‘open’ Order where you have yet to start any work on or in our network and where you
have yet to submit a Build Complete and Record to us. If you cancel an order you must ensure that any of your
apparatus is removed from our network promptly.
You cannot cancel a Notice of Intent when a network adjustment request is in progress [TBC].
If there are associated requests (Network Adjustment or Assist orders) in progress for the Notice of Intent to be cancelled then you will receive a further KCI message with details of these requests and confirming you want to cancel them and proceed with the cancellation of the Notice of Intent. Where there are associated Network Adjustment estimates that have already been issued to our contractors then it is not possible to cancel these and they will continue to completion and be chargeable. If you do not wish to the cancel all/or some of the ‘in progress’ amend requests (Network Adjustment or Assist orders), or we do not hear back from you within 10 working days then your cancel Notice of Intent request will be cancelled, and you will be expected to progress to build.
26 In Confidence
10. Cease Network
*This section is due to be updated as part of the agreed document review plan with industry.
You can place this request to cease any number of routes or an area where you have already installed your
network. The process is similar to the initial Notice of Intent and Survey, Prove & Build stages, only this time you
will be recovering your apparatus and making good our network.
The Cease Network request can only be placed when you already have a licence at that location and the Order status for the originating Notice of Intent, as well as Build Complete and Record requests are completed. Note, you will need to give a minimum of 6 months’ notice, and pay ninety (90) per cent of the remainder of the Minimum Licence Period should you terminate the licence early. Please refer to Schedule 9 of the contract. You may also be liable to repay any costs or charges related to any Network Adjustments which were done on the Physical Infrastructure the subject of the Licence. It will require the same adherence to Engineering Principles, Accreditation and Whereabouts forms as described in the Survey, Prove and Build process above.
Validation and KCI messages will follow the same process as for a new notice of Intent and Survey, Prove and Build
order journeys.
You should ensure that you remove any and all apparatus from our infrastructure within the 6 months termination (180 calendar days) notice period and make good our network. During this period you will receive two KCI Reminder messages, one at 60 calendar days, the other at 120 calendar days.
11. Fault Reporting, Repair and Proactive Maintenance
*This section is due to be updated as part of the agreed document review plan with industry.
Plant is split into two parts – infrastructure i.e. poles and ducts will always belong to us, cables and sub duct and drop wires may be ours or yours and should be appropriately marked. Repair of your equipment, if notified to us, will be forwarded to you for rectification.
CPs are required to give Openreach notice if they want to visit to repair and replace their infrastructure and you
must notify us at least two Working Days in advance using the Whereabouts process unless it is an emergency
restoration in which case you need to notify us as soon as reasonably practicable when carrying out repair activity.
You must report any accidents/incidents or damage which may occur or which you find to our front office through
our current A1024 process.
You are responsible for all repairs to your own apparatus and infrastructure, and should submit a retrospective Build
Completion Pack covering any deviations undertaken to the original route to effect a repair.
Below is a simple table that describes possible scenarios where Openreach and our PIA Customers may interact
during an incident. This table is not complete and there may be incidents that lie out with those described below
27 In Confidence
and in those occasions early interaction between Openreach and the Customer identified will be of benefit to the
efficient management of the situation.
Damage to infrastructure
Damage to OR
network
Damage to
Customers network
Actions Contact
Yes No No
Openreach – repair infrastructure using BAU
processes and existing A1024 procedures
No visual damage to Customers network
therefore no contact made to customer
BAU processes
Customer – report any damage, worn or
dangerous Openreach infrastructure via
existing A1024 procedures
Report on 0800
023 2023
No Yes No
Openreach – repair cable network using BAU
processes.
No visual damage to Customers network
therefore no contact made to customer
BAU processes
Customer – report any damage to either
Openreach or another Customers network
(different CP)
Damage
reporting 0800
023 2023
No No Yes
Openreach – on observing damage to the
customers network Openreach will advise the customer as per section 12.2
Section 12.2
Customer – if advised of damage by
Openreach the customer will raise a repair request as outlined in section 12.1
Section 12.1
Yes Yes Yes
Openreach – repair infrastructure using BAU
processes.
Openreach – on observing damage to
customer network Openreach will advise the customer as outlined in section 12.2
An incident may be declared and all affected
customers will be informed
BAU
+
Section 12.2
Customer – if advised of damage by Openreach the customer will raise a repair
request as outlined in section 12.1.
Customers will be advised if a major incident
declared and as such the priority of circuits and what is carried over them may take precedent
over normal repair process. See section 16
Section 12.1
28 In Confidence
11.1 Customer Repair Self-Reported by Customer
When you identify that a fault has occurred in your network and have found you require access to the Openreach
infrastructure to clear fault:
• You will adhere to all Engineering Principles, operative accreditation and submitting of whereabouts forms. You are responsible for obtaining any Highway notification that may be necessary.
• If you require Openreach assistance or additional ancillary products then you will need to submit an order following normal BAU procedures. Using the build process also gives you access to order ancillary products from us (e.g. assistance at sensitive sites, blockage removal). These are identical to the provision activities and are charged at the same rate, as per the price list.
• If you have accredited civils resource trained to un-block ducts then you can continue emergency repair and retrospectively submit an order to show the revised route
• Emergency repairs by you can include temporary closures, temporary cables and overlay cables. For any Emergency repairs carried out OOH’s then a subsequent whereabouts will need to be submitted as soon as reasonably practical you will also need to comply with all safety procedures if you need to work during the night.
• All temporary and permanent repairs in a location will need to be completed within two working days unless Street works requirements or local site constraints dictate otherwise.
We may also audit any work undertaken by or on behalf of you on or in our physical infrastructure whilst you are on site or retrospectively.
11.2 Customer Repair Reported by Openreach
If Openreach observe or cause any damage to your cables or equipment the Openreach person on site must
contact their Openreach Control who will arrange for you to be informed. We will use the details you supplied
during establishment and that we have stored on the Openreach PIA Emergency Contacts SharePoint.
All details concerning location, cable mark-up details and a description of the problem must be passed to the
Customer.
11.3 Third Party Damage
Openreach will pursue action against the third party to recover costs (following BAU processes) but will not recover
any costs on behalf of the PIA Customer.
If you wish to recover costs from a third party then it must make its own arrangements to do so.
11.4 Network Defects & Hazards
Typical Defects & Hazards may be concerning –
• Health & Safety • Works compliance defects either by Openreach or the Customer
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• Security defects
11.4.1 Defects in Customer’s Network observed by Openreach
If Openreach observe that there is a defect with any part of your network within Openreach infrastructure then you
will be contacted and informed of the location and type of damage to enable you to make a repair. Contact details
(nominated at during service establishment) will be kept in the Openreach PIA Emergency Contacts SharePoint and
you will be asked periodically to update your details
If the defect is a safety hazard then this must either be guarded appropriately or the hazard removed. This includes
actions requested by any Emergency services on site.
11.4.2 Defects in Openreach Network observed by the Customer
If you observe that there is a defect with Openreach infrastructure then the repair must be instigated as follows;
• For safety issues (e.g. low wires over a carriageway, defective poles, proximity to live electric cables) ring the Openreach on 0800 023 2023 If the defect is a safety hazard to the public then this must either be guarded appropriately or the hazard removed. This includes actions requested by any Emergency services on site
• For issue with ‘wear and tear’ (e.g. worn or rusted pole steps, open joints on copper cables, open fibre trays) advise via the Openreach Duct and Pole inbox Duct & Pole CRF Inbox
• For damaged structures (e.g. damaged joint box lids, damaged cabinets, cables exposed by a 3rd party) ring the Openreach public contact helpdesk on 0800 023 2023.
• If you damage any of the Openreach (or other customer network) then you should contact 0800 023 2023 to report this damage
• Any issues with regards to the security of our plant or attempted forced access, threats to staff, or other security issues should be reported directly to BT Security on 0800 321 999
If the defect is a safety hazard to the public then this must either be guarded appropriately or the hazard removed.
This includes actions requested by any Emergency services on site
If a formal incident is declared you will be given details of incident management calls that you will need to attend.
These calls will co-ordinate the activities of all parties involved including any Emergency Services or other civil
authorities.
12. Supplementary Information
*This section is due to be updated as part of the agreed document review plan with industry.
12.1 Diversionary Works
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At times it will be necessary to re-arrange and re-site parts of the Openreach network, e.g. the Highways Authority
widening a road, moving overhead structures to underground at a ‘beauty spot’, changing out a ‘D’ pole or
otherwise moving or re-arranging our network.
Diversionary works may be notified to you or us. We (whether notified by you or directly by another authority) will
arrange and co-ordinate any diversionary work.
On receiving a request to plan this work a Planner will check for the presence of a CPs network at the site. You will
be contacted by the Openreach planner who will liaise with you to re-plan your network. This will be done at your
own cost and expense. Note, this request will be instigated by Openreach and is subject to the terms set out in
Schedule 9 of the contract
To cover the work on any scheme you will need to raise a new order via our EMP platform. You will need to work in
co-op with Openreach, Highways authority, Local Authority and in conjunction with the project management on-
site.
Whilst you (and Openreach) will be given reasonable timescales to undertake the planning and execution of this
work the timetable is usually set by the third party, e.g. Highways Authority, Local Authority or landowner and
failure to meet the schedule could result in physical disconnection of your network to enable the work to proceed.
12.2 Novations, Transfer of Service and Name Changes
*This section is due to be updated as part of the agreed document review plan with industry.
Novation: allows the transfer of the Agreement from one legal entity to another. The Losing CP novate the contract(s) and associated assets to Gaining CP. Typical scenarios where Novation can happen are CPs Merging, CP Acquisitions etc. It requires the CPs to sign our standard novation agreement i.e. losing CP, gaining CP and Openreach.
Transfer of Service: allows CPs to request the transfer of individual licences to another CP. A transfer is carried out on an asset/licence basis and will require the signed agreement from all 3 concerned parties i.e. losing CP, gaining CP and Openreach. For Duct & Pole Sharing the transfer must be a specific route.
Name Changes: allows CP’s to amend their company name in Openreach systems to align with Companies House. In such a case the “legal entity” has not changed and the registered number of the company remains the same.
In all cases the process will follow the Business As Usual process as for other products i.e. first point of contact should be your Sales and Relationship Manager (SRM). 12.3 Pole Replacement Programme
*This section is due to be updated as part of the agreed document review plan with industry
Where poles are in danger of collapse you will be required to co-operate with Openreach to move your cables/equipment on to the new pole within ‘24’ hours of notice from Openreach. For programmed D pole replacement you will be required to co-operate with Openreach to move your cables/equipment on to the new pole within ‘28’ days of notice from Openreach. There are two types of D pole – Policy and Non-policy
31 In Confidence
Policy D Pole
These are the decayed and damaged poles that need to be replaced. We aim to replace all policy poles within 2 years. These poles must not have additional attachments whilst they are waiting to be replaced. It is possible to replace some wires on a like for like basis as long as the pole is not in danger of collapse. Non-Policy D Pole
These are poles that do not present a risk to members of the public. An example of a non-policy D pole is one that is planted shallow. Some of these poles have restrictions on them which means that they cannot be climbed (MEWP access only) or only a limited number of wires can be added to them. These poles are not replaced until they show signs of damage or decay or alternatively they need to be replaced to add additional wires or cables to them. You will be responsible for change-over of your equipment at your cost where pole replacements are undertaken due to maintenance or safety reasons and this will also require co-ordination with Openreach and other PIA customers. You may be required to provide temporary service if the pole replacement is delayed due to traffic management approval/ local authority approval. Abbreviations
*This section is due to be updated as part of the agreed document review plan with industry.
ANPF Access Network Frequency Plan( NICC standards)
BFT Blown Fibre tubing
CRF Customer Requirements Form
DFE Departure from Estimate
EMC Electro Magnetic Compatibility
KCI Keeping Customer Informed
MUA Multi User area
NGA Next Generation Access
PCP Primary Connection Point
PIA Physical infrastructure access
SLU Sub Loop Unbundling
SRM Sales Relationship Manager
NoI Notice of Intent (Order)
32 In Confidence
13. Billing
*This section is due to be updated as part of the agreed document review plan with industry.
You can find our price list on our website.
Billing can occur throughout the process as the portfolio includes items that are completed at various stages
through the end to end process.
You will be billed, in advance for Licence Fees from the Licence Completion Date and in arrears for ancillary works
on completion.
14. Network Adjustments & Ancillary Products
*This section is due to be updated as part of the agreed document review plan with industry.
14.1 Funded network Adjustments You are able to place an Order for a Network Adjustment where you encounter issues with our physical infrastructure at a location the subject of an existing Order from you and where that Order has been received and acknowledged by us. Some examples of the types of Network Adjustments are set out in the table below. The reference to ‘Openreach Conclusion’ in the table below means where we conclude on the evidence provided and based on our standard practice the appropriate solution. The Network Adjustment terms are set out in the contract. Openreach will only accept an Order for Network Adjustments where it reasonably believes they meet the Network Adjustment Criteria and where they have or achieve permanent benefits to the Access Network. Network Adjustments do not include any work which Openreach considers to be outside its current Access Network footprint or which require new duct, new chambers or new poles unless, in the case of new poles, it is to replace a Defective Pole. Network Adjustments do not include:
• Any work within a Multi-Dwelling Unit including but not limited to blocks of flats, apartments; or
• Any work to remove obstructions in, on or close to the Physical Infrastructure including but not limited to silt, water, asbestos, trees, chemicals or hazardous substances, branches, tarmac, or foliage of any kind.
15.1.1 Criteria and engineering guidelines for Network Adjustments
Requests for network adjustments must conform to the conditions set out in the contract but;
• Prior to requesting Openreach to undertake a network adjustment CPs must for example have;
o Sought an alternative duct or overhead route o Use alternative infrastructure (i.e. joint chamber)to locate equipment
33 In Confidence
o Looked at using smaller equipment or smaller diameter cable o Considered using sub duct. It may not be possible to pull cable directly into a bore because friction on other
cables would place too much tension on the cable, whereas the use of sub duct could overcome the problem.
• As a general rule where BT believes the costs of repairing duct or clearing a blockage in duct is or becomes greater
than 70% of installing new duct then the proposed remedy would be to install new duct in which case the order for
Network Adjustment will be rejected.
Please refer to schedule 6 of the contract for more information.
Openreach in/out of scope Network Adjustments
ITEM OF PHYSICAL
INFRASTRUCTURE
Requirement Openreach’s
CONCLUSION
NETWORK
ADJUSTMENT
Y/N
Comments
Various Breaking into or out
of the BT Network
N/A N This is not considered to be a
repair or congestion activity.
Chamber
Lack of capacity
Remove redundant
cables
Y
Enlarge Chamber Y Except where service strip
/location of other services does
not permit this, in which case
this would require a new joint
chamber
New Chamber N The Customer may provide and
install their own chamber.
Spine Duct
Lack of capacity
Remove redundant
cables
Y
New Duct N The Customer may provide and
install their own new duct.
Install footway boxes Y Only for the purpose of
connecting lead-in duct to spine
duct. *Subject to Openreach’s
standard engineering and other
practices, e.g. it may be more
appropriate for the CP to
provide a rider duct.
34 In Confidence
Spine Duct Collapsed Repair Y *Subject to Openreach’s
standard engineering and other
practices.
New Duct N The Customer may provide and
install their own new duct.
Pole Defective Pole Repair / Replace Y Only where the pole is un-
usable/inaccessible. Only
applicable where subject to a
new order, i.e. not for
maintenance purposes
Pole (drop wire lead-in) Lack of capacity Remove inactive drop
wire
Y
Install larger/stronger
pole
Y
Lead-in Duct Lack of capacity New underground
lead-in
N The Customer may provide
their own new underground
lead-in.
Lead-in Duct Collapsed or
otherwise in need
of repair
New underground
lead-in
N The Customer may provide
their own new underground
lead-in.
Repair Y
Lead-in (Directly Buried) Lead-in Duct New underground
lead-in
N The Customer may provide
their own new underground
lead-in.
Cables Directly Buried
Cables
N/A N The Customer may provide and
install their own new duct.
Note 1. The determination of whether a cable is “redundant” will be based on Openreach’s standard engineering
and other practices. Openreach will only remove redundant cables where it reasonably believes this can be done
safely and without risk of damage or interference or interruption to existing services.
Note 2. The term “inactive drop wire” refers to those wires which Openreach can safely remove without causing
interruption to existing services and where Openreach does not have a contractual obligation to supply service
using that wire.
You must place Orders for Network Adjustments via the via the Duct & Pole Access map tool using a valid Notice of
Intent for the route which has been received and acknowledged by us and where you have conducted you own
35 In Confidence
physical survey, as shown in the following screenshots (subject to change – update to be provided prior
R3950/January 2019);
You will need to enter your contact details
36 In Confidence
Then select the product(s) and quantities you require from the dropdown menus
37 In Confidence
You must submit the following details as part of the order for Network Adjustment including;
• Order reference showing full details of the Physical Infrastructure the subject of the Order and which is now subject to a request for Network Adjustment
• Full details of the Network Adjustment including what, where etc. • Good quality Photographic Evidence of the work the subject of the Network Adjustment
• Accurately complete A55
On submitting your order you will be presented with the following screen (subject to change – update to be
provided prior R3950/January 2019). We will then provide a response to your request within [TBD] working days.
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Any additional network adjustments identified after submitting the initial order will require a new order to be
placed.
14.2 CP Funded Enabling Work
You are able to undertake the following activities at your own costs subject to the terms of the contract. You will
need to notify us where doing your own enabling work. Openreach will need to approve your request and update
our network records, e.g. where installing a new joint chamber.
Joint box breakthrough
You may carry out break through (core drills) into our jointing chambers when laying your own duct to interconnect
chambers you have built for your own purposes or to augment a duct route. We will not permit you to carry out a
break through into Sensitive Areas such as exchange manholes, deep level manholes, cable chambers or other line
plant we identify as a Sensitive Area. Alternatively you can request a breakthrough from us and the break through
charge applies.
If you request us to lay the duct for you and this is greater than 5 metres in a single section then the break through
into existing jointing chambers is inclusive of the duct charge. If equal to or less than 5 metres of duct is required
in a single section then the break through charge will also be applicable. Any new duct installed by Openreach will
be owned by us and form part of our network.
Duct Blockage Clearance, Desilting or Repair
You are able to undertake duct blockage clearance or repair yourself using suitable qualified and accredited
operatives or contractor, in accordance with the Engineering Principles. Alternatively you can try as a first step to
clear any silt, using a specialist De-Silting service before you decide to undertake any civils work and dig down to
39 In Confidence
clear any blockage. When entering into the side of a duct for clearing purposes, it is essential that the existing
cables and sub-ducts are not damaged. Once the initial entry has been made and opened, protective shields should
be placed over the cables whilst the remaining duct material is cut away.
All debris much be cleared before the duct is repaired.
Pole Ring Installation
As a CP you have the opportunity to install a new Pole ring. This must only be undertaken using the correct safety
standard and comply with the documents associated with the Engineering Principles.
Installing Joint Chambers on Openreach Duct
You may build a joint chamber over any existing section of Openreach duct using suitable qualified and accredited
operatives or contractor in accordance with the Engineering Principles, excluding sections of multiway duct with a
manhole on each end. You must use approved Openreach branded materials. You will be required to ‘gift’ the joint
chamber to Openreach and these will then be Openreach equipment and part of the Openreach network.
14.3 Ancillary Products
*This section is due to be updated as part of the agreed document review plan with industry
You may place an Ancillary/Co-op order the following additional chargeable products via the Duct & Pole Access
map tool using a valid Notice of Intent for the route which has been received and acknowledged by us and where
you have conducted you own physical survey. Refer to section 15.1.
Distribution Joint/Cable Splice Hosting
This product allows you to install a distribution joint or in line splice in one of our jointing or manhole chambers.
This will depend on the amount of usable space available and the need to ensure that existing plant can be
accessed and supported safely and securely. Any work should be undertaken in line with the Openreach
Engineering Principles. Where installing a distribution joint/cable splice you are allowed up to 2 metres of cable to
be coiled in the respective jointing chamber. If you require additional cable to be coiled then you will need to
purchase the cable coil hosting product.
Cable Coil Hosting
This product allows you to install a coil of cable in one of our jointing chambers. This will depend on the amount of
usable space available and the need to ensure that existing plant can be accessed and supported safely and
securely. There are 3 variants of the Cable coil hosting product:-
• Small - Cable coil up to 2 metres in length
• Medium - Cable coil up to 7 metres in length
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• Large - Cable coil greater than 7 metres in length
Openreach Assist/ Pull-Through Service at sensitive Areas
When you need assistance at Sensitive Areas we offer a Co-op survey or the Openreach Assist product.
If you require plans for Sensitive Areas you will need to contact Openreach to request a joint visit with one of our
planners. We will then liaise with you and our planning team will agree a suitable date and time for the joint site
survey. In the case of those Sensitive Areas which are owned or operated by a third party then you will need to
provide evidence of their consent to you being on their site and at their location. You will then either need to
arrange for an SC cleared operative to attend site with one of our SC cleared planners, or arrange a chaperone, if
permitted.
You are responsible for notifying property owners, local authority and/or the police in some cases prior to working
on any sites and some Sensitive Areas require special clearance and approval. Note, the Police must be advised
where working in the Government Security Zone in London, in this instance an email should be sent as early as
possible but at the latest 4 hours before works are due to commence, to the Metropolitan Police Security Officer.
Openreach Assist Tunnel Escort
When you need assistance in our Deep Level Tunnels (DLT) we offer the Openreach Assist Tunnel Escort product.
We will then liaise with you and our planning team will agree a suitable date and time for the joint site visit.
Locked Lids
Security keys to unlock certain joint chambers (excluding sensitive areas) are available to order from Openreach. Alternatively you can arrange access via one of our local field teams.
The PIA Planner will then contact the local key holder to arrange access.
You can either collect the key from the key holder, this will require you signing out/in the key or by arrange for the key holder to attend site (this subject to their availability).
You should ensure all joint chamber lids are locked and keys returned upon completion of your installation work. You will be liable for the costs of replacing any keys you lose together with an administration charge. Note, under no circumstances should you copy the keys or allow them to be copied, and you should take precautions to ensure they are not lost or damaged and you should use them and return them promptly.
New Joint Chamber
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You are able to request Openreach to install new joint chambers on your behalf and at your cost on Openreach duct. (see annex 5 for further details of sizes and charging categories).
Other Ancillary Pole Products
We also offer a range of other ancillary products associated with pole attachments and new pole provision.
• Pole top equipment – allows you to attach a fibre connection box or tube manifold to the top of a
pole where space exists and in compliance with current planning rules.
• Cable on pole – allows you to attach a fibre cable or tubing along the length of a pole
15. SLAs/SLGs
*This topic is still under discussion with industry and will be updated following the re-issuing of the relevant
contract schedule.
Openreach will provide SLAs/SLGs against response times to requests for network adjustments, and completion
against Customer Committed Date (CCD) for Network Adjustments where it agrees to undertake them.
SLAs/SLGs will be subject to exclusions and limitations and linked to accuracy of the forecast you provide to
Openreach.
Should Openreach need to change the CCD we will notify you as soon as reasonably practicable.
You will be also be subject to SLAs/SLGs on various work activities as set out in Schedule 7 including whereabouts,
traceability, removal of apparatus, quality of work, unauthorised use and pole activities.
Abortive Visit Charges
Abortive visit charges will apply in the following circumstances;
• Aborted site visit (co-op/ locked lids) – Where you cancel within 24hours prior to proposed start • Aborted charges for cancelling cable pull though at Sensitive Areas (reimburse Openreach to the extent of
the reasonable costs of any work done and for money spent in preparing to provide the Service) • Abortive visit charges for cancelled Network Adjustments if passed the point of no return (PONR- issued to
civils resource) • Abortive visit charges for cancelled network adjustments if the Network Adjustment is unnecessary, e.g.
alternative routes etc.
Missed appointments
Missed appointments will be a fixed fee except where it concerns aspects such as remote locations. Reciprocal
arrangements will be in place where Openreach misses a scheduled appointment.
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More details can be found in Schedule 7 of the contract.
16. Annex
*This section is due to be updated as part of the agreed document review plan with industry
Annex 1 – PIA Use case Scenarios
The scope of Physical Infrastructure Access (“PIA”) is the provision of duct and pole infrastructure facilities to allow a
Communications Provider to occupy part of Openreach’s Access Network between NTPs and Local Access Nodes serving
those NTPs (or a Communications Provider’s handover point which intercepts the infrastructure between an NTP and the
Local Access Node) so that the Communications Provider may deploy in the Access Network its network for the Permitted
Use. A Local Access Node is as defined in Schedule 1 of the Physical Infrastructure Access Agreement. A Communications
Provider handover point may reside at:
• a Communications Provider owned street side cabinet, footway box or manhole, or
• building space owned or leased by the Communications Provider in a structure which may be occupied
or unoccupied
and may include:
• a GPON splitter
• an xDSL modem, or
• an Ethernet switch used solely for Sub Loop Unbundling backhaul services between cabinets and serving
MDF sites; (“Concentration Node”) and which may be used for aggregation purposes.
The scope of use of PIA is set out in the contract.
Illustrative examples of permissible network topologies are shown below:
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Scenario 1 – SLU backhaul from CP Local Access Node
CP cabinet
Backhaul from CP cabinet using PIA
Local Access Node
CP cabinet connects
into Openreach PCP
to intercept copper
pairs to end User
CP cabinet
Local Access Node
Access to CP cabinet using PIA
SLU backhaul
SLU Backhaul
Scenario 2 – FTTC access from other Handover point
CP cabinetLocal Access Node
CP cabinet connects
into Openreach PCP
to intercept copper
pairs to end User
Access to CP cabinet using PIA
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Scenario 3 – SLU backhaul daisy chain
CP cabinetLocal Access Node
CP cabinet CP cabinet
Backhaul from CP cabinet to CP PoP in BT exchange using PIA
Each CP cabinet
connects into
Openreach PCP to
intercept copper
pairs to end User
CP cabinetCP cabinetCP cabinet
CP cabinet CP cabinet
Local Access Node
Scenario 4 – NGA access
Aggregation point
Local Access Node
Existing Drop wire
UG fed
premisesFibre
DP
CP cabinet
connects into
Openreach PCP to
intercept copper
pairs to end User
OH fed premises
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Scenario 5 – Mobile access
If a Communications Provider is unsure if its proposed deployment is permitted under PIA, that Communications Provider
may discuss the matter with Openreach prior to ordering service under the contract. If the proposed deployment is
acceptable and does not fall under the current illustrative examples above, it may be added to this document for future
reference for all.
Annex 2 - Illustration of Duct Bore Count
Illustration of spine duct bore counts
Local
Access
switch/Nod
e
Exchange/
Core Switching
Site
Exchange/
Core
Switching Site
Mobile Mast CP can use PIA
between their
Local Access
Node and the
Aerial Mast
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Acacia
Aven
ue
High Street
50m 20m
50m
8m
40m30m
8m
10m
pole1m
Route A
Route B
Route C
Route A Route B Route CDuct Type Total Distance
3+ bores 50 metres
2 bores nil
Single bore 90 metres
Duct Type Total Distance
3+ bores 50 metres
2 bores 66 metres
Single bore 40 metres
Duct Type Total Distance
3+ bores Nil
2 bores Nil
Single bore 11 metres
Key
Duct
Joint Boxes
50m 20m 40m30mRoute D
Route DDuct Type Total Distance
3+ bores nil
2 bores 90 metres
Single bore nil
50m
High Street
This example illustrates where single bore duct following the same route as a 2 bore route.
However, the duct bores do not intercept all joint boxes along the route and are therefore
classified as separate duct routes.
Depending on space availability, either the single bore or two bore rate will be used.
Note - space in a duct should be filled before starting to use an empty bore
Key
Duct
Joint Boxes
pole
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50m 20m 40m30mRoute E
Route EDuct Type Total Distance
3+ bores 100 metres
2 bores 40 metres
Single bore nil
30m
High Street
This example illustrates where duct sections follow the same route
and terminate box to box. In this example the duct sections are aggregated
to equal 3+ bores
Key
Duct
Joint Boxes
20m
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Annex 3 - Illustration of Lead-In Link
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Annex 4 – Illustration of Pole Charging
Pole
definitions
3
Junction box
Junction box
Joint
Manifold
(joint not needed
since end of line)
Exchange
1 2 654
789
3
Multi-premise Attachment
1
Single premise attachment
2
Cable on pole 1
Manifold 1
Multi-premise Attachment
1
Single premise attachment
2
Cable on pole 0
Manifold 0
Multi-premise Attachment
1
Single premise attachment
0
Cable on pole 0
Manifold 0
Multi-premise Attachment
1
Single premise attachment
0
Cable on pole 0
Manifold 0
Multi-premise Attachment
1
Single premise attachment
2
Cable on pole 2
Manifold 1
Multi-premise Attachment
1
Single premise attachment
0
Cable on pole 1
Manifold 0
Multi-premise Attachment
1
Single premise attachment
0
Cable on pole 1
Manifold 0
Multi-premise Attachment
1
Single premise attachment
0
Cable on pole 0
Manifold 0
Multi-premise Attachment
1
Single premise attachment
1
Cable on pole 0
Manifold 1
Manifold splits
out individual
tubes
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Annex 5 – Joint box types and charging category
Type L W D Category
Carriageway JRCX11A 1820 680 1215 Medium
Carriageway JRCX11B 1820 680 1365 Medium
Carriageway JRCX11C 1820 680 1515 Medium
Carriageway JRCX12A 1220 680 1215 Small
Carriageway JRCX12B 1220 680 1365 Small
Carriageway JRCX12C 1220 680 1515 Small
Carriageway JRCX12D 1220 680 1665 Small
Carriageway JRCX14A 2285 680 1215 Large
Carriageway JRCX14B 2285 680 1365 Large
Carriageway JRCX14C 2285 680 1515 Large
Footway JUF102A 725 255 515 Small
Footway JUF102B 725 255 665 Small
Footway JBF102A 725 255 515 Small
Footway JBF102B 725 255 665 Small
Footway JUF104B 915 445 665 Small
Footway JUF104C 915 445 815 Small
Footway JUF104D 915 445 965 Small
Footway JBF104B 915 445 665 Small
Footway JBF104C 915 445 815 Small
Footway JBF104D 915 445 965 Small
Footway JRF106B 1310 610 665 Medium
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Footway JRF106C 1310 610 815 Medium
Footway JRF106D 1310 610 965 Medium
Footway JRF106E 1310 610 1115 Medium
Footway JRF106F 1310 610 1265 Medium
Footway JBF106B 1310 610 665 Medium
Footway JBF106C 1310 610 815 Medium
Footway JBF106D 1310 610 965 Medium
Footway JBF106E 1310 610 1115 Medium
Footway JBF106F 1310 610 1265 Medium
Footway JRF110A 2315 737 1265 Large
Footway JRF110B 2315 737 1415 Large
Footway JRF110C 2315 737 1565 Large
Footway JBF110A 2315 737 1265 Large
Footway JBF110B 2315 737 1415 Large
Footway JBF110C 2315 737 1565 Large
Footway JRF111A 1690 710 1115 Large
Footway JRF111B 1690 710 1265 Large
Footway JRF111C 1690 710 1415 Large
Footway JRF111D 1690 710 1565 Large
Footway JBF111A 1690 710 1115 Large
Footway JBF111B 1690 710 1265 Large
Footway JBF111C 1690 710 1415 Large
Footway JBF111D 1690 710 1565 Large
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Footway JMF102A 725 420 450 Small
Footway JMF102B 725 420 600 Small
Footway JMF106B 1310 610 600 Medium
Footway JMF106C 1310 610 750 Medium
Footway JMF106D 1310 610 900 Medium
Footway JMF106E 1310 610 1050 Medium
Footway JMF106F 1310 610 1200 Medium
Footway JB104B 915 445 600 Small
Footway JB104C 915 445 750 Small
Footway JB104D 915 445 900 Small
Footway JMF102B 725 420 600 Small
Footway JMF102C 725 255 450 Small
Footway JMF102D 725 255 450 Small
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Annex 6– Duct and Pole Access (DPA) digital map tool Fair Usage Policy
Communications Providers (CPs) who use our DPA digital map tool are subject to a fair usage policy. The details of
this policy are outlined below.
CPs can only use and access data as strictly necessary to consume the service and if we suspect any misuses
including but not limited to data mining then we will suspend access until we are confident the tool is and will
continue be used in accordance with the contract and our rules on ‘fair use’.
1. The tool must only be used to extract data necessary for the purposes of CPs planning to build their own NGA
network using our existing duct and pole infrastructure.
2. Information is disclosed in confidence for the sole purpose of consuming PIA.
3. Users must only print scrape and/or download and use to the extent necessary and any images must include the
copyright note.
To ensure the information is used in accordance with the above policy and to provide access on a fair and
reasonable basis there are a number of constraints in place on the system, as outlined below;
1. Search areas will be limited to viewing an area of 1Km. Areas greater than this will not display information on
poles and ducts.
2. Users will be able to make Web Service (XML gateway) calls for an area limited to 1Km, as per the above point.
The file size returned will be limited to the number of ducts (2000) and approximately 2Mb. The search radius will
be reduced on searches that return results greater than the pre-set limit. You will need to run another search from
a different starting position to view the wider area.
3. The web services system will only allow a maximum of 20 requests per minute.
4. Sessions will be logged-out after a period of 30 minutes on inactivity.
5. Should a user enter their log in credentials incorrectly more than 3 times their account will be suspended and
they will have to request for it to be reset by contacting the Openreach Service Desk or their Administrator.
The tool is a ‘BT System’ for the purposes of the Physical Infrastructure Access (PIA) contract and information
obtained from it will remain confidential to BT.
If you have any questions about this fair usage policy please contact Paul Elliott at [email protected]
54 In Confidence
Revisions
S/N Version Author Date Description
1 Issue 1 Paul Elliott 1st August 2018 Draft Reference Offer
Notice
BT maintains that all reasonable care and skill has been used in the compilation of this publication. However, BT shall
not be under any liability for loss or damage (including consequential loss) whatsoever or howsoever arising as a
result of the use of this publication by the reader, his servants, agents or any third party. In the event of a discrepancy
between the contents of this document and the contract the Terms & Conditions shall take precedence. This is a living
document and will be subject to update and change. The information within this document is provided for information
purposes only. The Contract and Price List take precedence.