A printer is an external hardware device which produces a representation of an electronic document on physical media such as paper or transparency film. Many printers are local peripherals connected directly to a nearby personal computer and are commonly used to print text, images and photos. Some printers can print documents stored on memory cards or from digital cameras and scanners.

Printers can be classified by the printer technology they employ. The choice of print technology has a great effect on the cost of the printer and cost of operation, speed, quality and noise.

There are several types of printers, such as dot matrix printers, inkjet printers, laser printers, thermal printers or LED printers. For this project I have chosen the inkjet printer.

Product identifiers

Brand – HP Model - DeskJet 1000 Price - $29

Short review: HP DeskJet 1000 is a reliable printer when it comes to printing and sharing everyday documents. This easy-to-use printer with low price inks is compact and affordable, plus helps you conserve resources.

Short description

The HP DeskJet 1000 Standard Inkjet Printer prints High-quality black-and-white and color documents, as well as photos.

Designed to fit your budget Great print quality with HP original ink and optional high-capacity HP ink cartridges - solid value

with frequent printing Quick and easy installation Straightforward controls, a 60 sheet input tray and a 25 sheet output tray

Key features

Printer Type – Standard Printer Family Line - HP DeskJet Extended Printer Technology – Thermal Inkjet Output Type – Color Form Factor – Desktop Duplex Printout- Optional Max Media Size – 5x7 in

Specifications

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Print speed black (draft, A4) – Up to 16 ppm Print speed colour (draft, A4) - Up to 12 ppm Print speed footnote - After first page Print speed black (ISO, laser comparable) - Up to 5.5 ppm Print speed color (ISO, laser comparable) - Up to 4 ppm Print quality black (best) - Up to 600 dpi Duty cycle (monthly, A4) - Up to 1000 pages Display – None Number of print cartridges - 2 (1 black, 1 Tri-color [cyan, magenta, yellow]) Print quality color (best) - Up to 4800 x 1200 dpi Memory, standard – Integrated Print languages - HP PCL 3 GUI Max resolution (BW) – 600x600 dpi Max Resolution (Color) - 4800 x 1200 dpi

Paper handling

Paper handling input, standard - 60-sheet input tray Paper handling output, standard - 25-sheet output tray Duplex printing - None (not supported) Envelope input capacity - Up to 5 envelopes Borderless printing – No Media sizes supported - A4; B5; A5; A6; DL envelope Media types - Paper (brochure, inkjet, plain), photo paper, envelopes, labels, cards (greeting),

transparencies.

Connectivity

HP ePrint capability – No Wireless capability – No Connectivity, standard - 1 USB 2.0

Power and operating systems

Compatible operating systems - Microsoft® Windows® 7, Windows Vista®, Windows® XP (SP2)* or higher (32-bit only); Mac OS X v 10.5 or v 10.6

Minimum system requirements - Microsoft® Windows® 7: 1 GHz 32-bit (x86) or 64-bit (x64) processor, 1 GB (32-bit) or 2 GB (64-bit) RAM, 650 MB hard disk space, CD-ROM/DVD drive or Internet connection, USB port, Internet Explorer; Windows Vista®: 800 MHz 32-bit (x86) or 64-bit (x64) processor, 512 MB RAM, 750 MB hard disk space, CD-ROM/DVD drive or Internet connection, USB port, Internet Explorer; Windows® XP (SP2)* or higher (32-bit only): any Intel Pentium II, Celeron or compatible processor, 233 MHz or higher, 128 MB RAM, 300 MB hard disk space, CD-ROM/DVD drive or Internet connection, USB port, Internet Explorer 6 or higher. *Supports 32-bit only

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Minimum system requirements for Macintosh - Mac OS X v 10.5 or v 10.6: PowerPC G4, G5 or Intel Core processor; 256 MB RAM; 300 MB available hard disk space; CD-ROM/DVD drive or Internet connection; USB port

Operating humidity range - 20 to 80% RH Recommended operating temperature range - 15 to 30º C Power - Input voltage 100 to 240 VAC (+/- 10%), 50/60 Hz (+/- 3 Hz) ENERGY STAR® qualified – Yes Power consumption - 10 watts maximum, 10 watts (Active), 0.3 watts (Manual-Off), 2.3 watts

(Standby), 1.1 watt (Sleep) Acoustic power emissions - 6.4 B(A)

Dimensions and weight

Minimum dimensions (W x D x H) - 421 x 380 x 266 mm (rear tray up, output tray down, not extended), 420 x 211 x 122 mm (storage position)

Weight - 2 kg

What’s included - Accessories

What's in the box HP Deskjet 1000 Printer - J110a HP 802 Small Black Ink Cartridge (~120 pages) HP 802 Small Tri-colour Ink Cartridge (~100 pages) Software CD Setup Guide Power supply Power cord Reusable Tote USB Cable.

Cable included – Yes, 1 USB

Replacement cartridges HP 802S Black Ink Cartridge (~120 pages) HP 802S Tri-color Ink Cartridge (~100 pages) HP 802 Black Ink Cartridge (~360 pages) HP 802 Tri-color Ink Cartridge (~300 pages).

Warranty - One-year limited hardware warranty

Component parts:

HP Deskjet 1000 J110 series - Description of the External Parts of the Product

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Figure 1: Graphic - Front and back view of the HP Deskjet 1000 J110 series

1 - Input tray

2 - Paper width guide

3 - On button: Turns the product on or off. When the product is off, a minimal amount of power is still used. To completely remove power, turn off the product, then unplug the power cord.When the product is turned on, the On button light will be lit. When the product is processing a job, the On button light will be blinking. If the On button light is blinking very quickly, the printer is in an error state that you can resolve by following the onscreen messages. If you do not see any onscreen messages, try printing a document to generate an onscreen message. If you cleared a paper jam or the printer was out of paper, you will need to press the On button to resume printing.

4 - Output tray

5 - Output tray extender

6 - Cartridge door

7 - Print cartridges

8 - USB port

9 - Power connection: Use only with the power adapter supplied by HP

Comparison between three related products

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SPECIFICATIONS HP DeskJet 1000 HP OfficeJet 7000 HP OfficeJet Pro 8600

Price $29 $130 $229

Print speed Black: up to 16 ppmColor: up to 12 ppm

Black: up to 33 ppmColor: up to 32 ppm

Black: up to 35 ppmColor: up to 35 ppm

Print Resolution Black: Up to 600 dpi Color: Up to 4800x1200 dpi

Black: Up to 1200 dpiColor: Up to 4800x1200 dpi

Black: Up to 1200 x 1200 dpiColor: Up to 4800x1200 optimized dpi color

Memory integrated 32 MB 32 MBNumber of print cartridges

2 (1 black, 1 Tri-color [cyan, magenta, yellow])

4 (1 each black, cyan, magenta, yellow)

4 (1 each black, cyan, magenta, yellow)

Monthly duty cycle

Up to 1000 pages Up to 7000 pages Up to 6250 pages

Paper handling standard,input

60-sheet input tray 150-sheet input tray 250-sheet input tray

Paper handling standard,output

25-sheet output tray 100-sheet output tray 150-sheet input tray

Media types Paper (brochure, inkjet, plain), photo paper, envelopes, labels, cards (greeting), transparencies

Paper (brochure, inkjet, plain); photo; envelopes; cards (index); transparencies

Paper (inkjet, photo, plain), envelopes, labels, cards (greeting, index), transparencies

Media sizes supported

A4; B5; A5; A6; DL envelope

Letter, legal, tabloid, executive, super B, 4 x 6 in, 5 x 7 in; 8 x 10 in; 11 x 14 in; 12 x 12 in;

Letter, legal, statement, executive, tabloid, super B, 8.5 x 13 in, envelopes (No. 10, Monarch), index cards

Wireless capability

No Yes Yes

Connectivity, standard

1 USB 2.0 1 USB 2.0; 1 Ethernet Hi-Speed USB port (compatible with 2.0 specifications)

Compatible operating systems

Microsoft® Windows® 7, Windows Vista®, Windows® XP (SP2)* or higher (32-bit only); Mac

Windows Vista® (32 and 64-bit), Windows® XP 32-bit (SP1), Windows® XP Home, Windows® 2000,

Windows 2000; Windows XP Professional; Windows XP Professional x64; Windows Vista(R); Mac OS X v 10.3.9;

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OS X v 10.5 or v 10.6 Windows® Foundation Server 2008, Windows® Small Business Server 2008 Standard Edition, with Windows® 2000, some features may not be available

Mac OS X v 10.4 or higher; Novell NetWare 5.x, 6.x; With Windows 2000, some features may not be available

Maximum power consumption

10 watts 48 watts 80 watts

Recommended Operating humidity range

20 to 80% RH 15 to 80% RH 15 to 80% RH

Acoustic power emissions

6.4 B(A) 6.9 B(A) 6.4 B(A)

Dimensions (W x D x H)

420 x 211 x 122 mm 574 x 400 x 181 mm 609 x 607 x 223 mm

Weight 2 kg 7 kg 12 kgCable included Yes , 1 USB No NoWarranty 1 year 1 year 1 year

Needs

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1 Do you want your product to be a cheap one?2 Do you want it to have a high print speed ?3 Do you want it to have a high print resolution?4 How much memory do you need?5 How many cartridges do you need?6 How many pages do you need to print each month?7 How important is for you to print many pages at once?8 How important is for you to print several media types?9 How important is for you to print media types in many sizes?

10 How important is for you to have a wireless printer?11 Is it important for you to have a printer that can connect12 Is it important for you to have a printer compatible with almost every

operating system?13 Is it important for you to consume less power?

14 Is it important for you to have a printer that works at a high humidity level?15 How important is the level of noise produced?16 How important are the dimensions?17 How important is the weight?18 How important is the warranty?

Needs rated by costumers

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No. Need Importance1 Price 42 Print speed 43 Print resolution 44 Memory 35 Number of print cartridges 36 Monthly duty cycle 37 Paper handling 38 Media types supported 39 Media sizes supported 310 Wireless capability 411 Connectivity options 312 Compatible operating systems 413 Maximum power consumption 314 Operating humidity range 215 Acoustic power emissions 416 Dimensions 317 Weight 318 Warranty 4

METRICS- based on the "needs", created by the designer

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No. crt.

Need no. METRICS Importance

Measurement units

1 2 Print speed 4 ppm2 3 Print Resolution 4 dpi3 4 Memory 3 MB

4 5 Number of print cartridges 3 pieces

5 6 Monthly duty cycle 3 pages6 7 Paper handling 3 sheets

7 13 Maximum power consumption

3 Watt

8 14 Operating humidity range 2 RH%9 15 Acoustic power emissions 4 B(A)

10 16 Dimensions (W x D x H) 3 mmxmmxmm11 17 Weight 3 kg12 18 Warranty 4 years13 1 Price 4 Dollars

The needs-metrics matrix represents the relationship between needs and metrics and assures that the needs of the customers

are considered.

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No. crt. NEEDS/METRICS Prin

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Num

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Max

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Acou

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Dim

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(W x

D x

H)

Wei

ght

War

rant

y

Pric

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1 Price x

2 Print speed x

3 Print resolution x

4 Memory x

5

Number of print cartridges x

6 Monthly duty cycle x

7 Paper handling x

8 Media types supported

9 Media sizes supported

10 Wireless capability  

11 Connectivity options

12

Compatible operating systems x

13

Maximum power consumption x

14

Operating humidity range x

15

Acoustic power emissions x

16 Dimensions x

17 Weight x

18 Warranty x

Collect the Competitive Benchmarking Information: Metrics comparation

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No. crt.

Need no.

METRICS Importance

Measurement units

HP DeskJet 1000

HP OfficeJet 7000

HP OfficeJet Pro 8600

1 2 Print speed 4 ppm 16 32 352 3 Print Resolution 4 dpi 600 1200 1200x1200 3 4 Memory 3 MB - 32 32

4 5 Number of print cartridges 3 pieces 2 4 4

5 13 Maximum power consumption

3 Watt 10 48 80

6 6 Monthly duty cycle 3 pages 1000 7000 6250

7 7 Paper handling 3 sheets 60 150 250

8 14 Operating humidity range 2 RH% 20-80 15-80 15-809 15 Acoustic power emissions 4 B(A) 6.4 6.9 6.4

10 16 Dimensions (W x D x H) 3 mmxmmxmm 420 x 211 x 122 574x400x181 609x607x22311 17 Weight 3 kg 2 7 1212 18 Warranty 4 years 1 1 113 1 Price 4 Dollars $29 $130 $229

Ideal and Marginally Acceptable Target Values for Each Metric

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Results: The refined specifications

No. crt.

Need no.

METRICS Importance Measurement units HP DeskJet 1000

1 2 Print speed 4 ppm 162 3 Print Resolution 4 dpi 600

3 4 Memory 3 MB -

4 5 Number of print cartridges 3 pieces 2

5 13 Maximum power consumption 3 Watt 10

6 6 Monthly duty cycle 3 pages 1000

7 7 Paper handling 3 sheets 60

8 14 Operating humidity range 2 RH% 20-80

9 15 Acoustic power emissions 4 B(A) 6.410 16 Dimensions (W x D x H) 3 mm x mm x mm 420 x 211 x 122 11 17 Weight 3 kg 212 18 Warranty 4 years 1

13

No.

crt.

Need

no.METRICS

Importance

Measurement units

Marginal value

Ideal value

1 2 Print speed 4 ppm > 8 > 252 3 Print Resolution 4 dpi > 400 >6003 4 Memory 3 MB - 32

4 5Number of print cartridges 3 pieces

1 4

5 13 Maximum power consumption

3 Watt 5 40

6 6 Monthly duty cycle 3 pages >700 >1000

7 7 Paper handling 3 sheets 50 250

8 14 Operating humidity range

2 RH% 15 80

9 15 Acoustic power emissions

4 B(A) 6.9 6.4

10 16 Dimensions (W x D x H) 3 mmxmmxmm

none 4

11 17 Weight 3 kg 15 212 18 Warranty 4 years 1 113 1 Price 4 Dollars $300 $50

13 1 Price 4 Dollars $29

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