product health talk, knot event at arup
TRANSCRIPT
Smart, Connected and Healthy Products Case Studies for a Smarter [email protected] The Knot: at Arup. 25th March, 2015 @producthealth @tamaragiltsoff
Circular Economy
Why we are excited
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Smart, connected products able to pass data about themselves
Smart, connected products can be shared, leased,
insured and serviced
IMPA
CT
3• Prevent misuse• Pre-empt customer needs• Inform product design
• Pre-empt poor health • Remotely control – servicize• Push product updates – upgrade
• View history of product• Assess product health
• Locate/identify products or componenets
• Assess product health (pre-shipping)
Product intelligencein theCircular Economy
ASSESS THE HEALTH OF YOUR PRODUCTS
MANAGE AND CONTROL YOUR PRODUCTS
LEARN HOW YOUR PRODUCTS ARE BEING USED
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Longer and healthier lives for powered products
When value creation in the ‘make, sell, dispose’ economy has led to product features warfare, designed obsolescence and redundancy
Product Health’s vision
How
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We sell actionable product intelligence as a low-cost service to
manufacturers and distributors
#
OK
PREDICT THE HEALTH OF PRODUCTS
• Prevent misuse
• Proactively maintain
• Test products
MANAGE & CONTROL PRODUCTS REMOTELY
• Control power
• Optimise output
• Push updates
LEARN HOW PRODUCTS ARE USED
• Pre-empt customer needs
• Upsell or upgrade
• Inform product design
Our service
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Battery intelligence
1. Actual and predicted battery health:
• State of charge
• Battery capacity estimation
• Over heating
• High voltage
2. Anomaly detection
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4. Device detection
APIProduct Health
Sensors monitor Voltage, Current and Temperature
at the battery
Mobility
Back-up
Radio/TV
Lighting
Phone
K Kit
Alerts
Tasks
Capacity
Estimation
Charging
Search
Dashboard
AlertsAlerts
CategorySort By AlertsFilter By
List
Device Name 1
Device Name 2
08.11Date
Severelevel
2.15PMTimeAlerts
FalseResolve + Add Task
Last upadated 06,2014 03:00pm
08.11Date
Severelevel
2.15PMTimeAlerts
FalseResolve + Add Task
08.11Date
Severelevel
2.15PMTimeAlerts
FalseResolve + Add Task
08.11Date
Severelevel
2.15PMTimeAlerts
FalseResolve + Add Task
08.11Date
Severelevel
2.15PMTimeAlerts
FalseResolve + Add Task
08.11Date
Severelevel
2.15PMTimeAlerts
FalseResolve + Add Task
Map
ATT 100%9:25 PMproducthealth/user12.com
K
AlertsFilter
MapList
Device Name 1
Device Name 2
Overheating
Overheating
08.11.2014 | 2.14pm
08.11.2014 | 2.14pm
08.11.2014 | 2.14pm
Undercharging
FalseResolve + Add Task
FalseResolve + Add Task
FalseResolve + Add Task
OVERLOAD2hrs | 5km
Alerts & Notifications
Overheating
Undercharging
Bad data
No data
Overload
Everything OK
Access to the battery intelligence
Data AnalyticsTime Series Database in the Cloud
Monitoring Kit
Product Health Dashboard and API
Battery Sensor + Comms Hub
HOW DO WE WORK WITH YOU?FREEFREEUNIT FEEFREEUNIT PRICE
&RQȴJXUH�DQG�UXQ�alerts on the data
Choose how to view the raw and analysed data
Access the intelligence for a low-cost monthly per unit monitored fee
Store your product data at Product Health time series database
Install the low-cost plug-and-play Monitoring Kit for single or multiple batteries
HypothesisBy having access to intelligence [on products]
people can make valuable decisions =
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• Issues pre-empted •Optimised remotely • Tested before shipped •Made well to begin with
Better performance
Less redundancy
Continuous connection to
customers• Assessed for re-use •Upgraded remotely • Parts pre-ordered and
replaced in advance
• Service provision and access over ownership • Intimate understanding
of product use
Sensors monitor Voltage, Current and Temperature
Mobility
Back-up
Radio/TV
Lighting
Phone
Our initial market:
Citi Global Perspective & Solutions (2015) estimate up to a 240GW global market for energy storage by 2030 (>$400 billion), excluding car batteries
The macro problem hypothesis
Limits to the ‘make, sell and dispose’ economy
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Dumb. Linear. Waste.
New markets that depend on products working
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Off-grid power sector reaching 1.3 billion people without
access to grid power
Product Health case study
We started here
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Energy & Power Group (EPG) in the Department of Engineering Science and the Department of Machine Learning
?
Market opportunity and our current sector focus
1.3 billion without access to grid power (set to grow in line with population growth), typically low income communities
Off-grid solar products (“Solar Home Systems”) distributed across Sub Saharan Africa and Asia, which require consumer financing
Market opportunity and our current sector focusRechargeable Lead-Acid and Li Ion batteries for: UPS, RE, marine, traction…
The problems we are solving
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1. Maintenance and failure is expensive • Batteries fail (faults with the battery and batteries wrongly used) • Batteries reach the end of their life (some ahead of others) • Service call-outs are impossible to qualify • Battery use is impossible to evaluate • SLAs can be expensive to break
2. Business models that depend on performance • Repayments, service fees and contracts depend
on batteries working
3. Business models that depend on a remote connection • Working capital needs protecting
4. Product end-of-life is the large elephant in the room!
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Where is the dead battery?
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Battery intelligence
Our future
Smart, connected products able to pass data about themselves
Smart, connected products can be shared, leased,
insured and serviced
Our future
• Monitoring Kit hardware to be 10x cheaper than existing • Smart, Connected and Healthy products • Batteries: off-grid, back-up power, marine, traction markets • Smart City infrastructure • Transport infrastructure • Tools
• Predicting the future!
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