product knowledge
TRANSCRIPT
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ProductKnowledg
e
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Four Levels
Evaluating Training Programsby Dr. Donald Kirkpatrick
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Four Levels
Evaluating Training Programsby Dr. Donald Kirkpatrick
4.
3.
2.
1. Reaction
ReactionWhat kind of reaction did you get from the participants?
How do the participants feel about the program?
(Customer Satisfaction)
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Four Levels
Evaluating Training Programsby Dr. Donald Kirkpatrick
4.
3.
2. Learning
1. Reaction
LearningTo what extend did the participants increase knowledge, improve skills, and/or change attitudes?
(Pre & Post Testing)
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Four Levels
Evaluating Training Programsby Dr. Donald Kirkpatrick
4.
3. Behavior
2. Learning
1. Reaction
BehaviorTo what extent did their job behavior change?
(Observation)
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Four Levels
Evaluating Training Programsby Dr. Donald Kirkpatrick
4. Results
3. Behavior
2. Learning
1. Reaction
ResultsWhat final results occurred?
Tracking & Measuring
(Quality, quantity, safety, sales, costs, profits, ROI)
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Four Levels
Evaluating Training Programsby Dr. Donald Kirkpatrick
4. Results
3. Behavior
2. Learning
1. Reaction
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What are the most common resources available today?
Seminars and Lectures
Books and Magazines
Night School Courses
University Extension Courses
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They are all good…… But they lack three things!
Retention
Application
Proven Results
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Our Goal:
Increase Retention
Increase Application
Change Behavior
Deliver Results
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How does the LMI Program help us produce client results?
We Use…
Spaced Repetition-----------
Multi Sensory Impact-----------
Goal Setting
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Our program is UNIQUE
Controlled environment for meetings
Facilitated classes vs. teaching or lecturing
Selected participants
Cost effective based on R.O.I.
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1. Pre-course meetings with Company Representative and Participant
- Determine SMART goals - Agree on how results will be measured - Set up Triangle of Communication
LMI Facilitation System
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LMI Facilitation System
Triangle of Communications
Company
Facilitator Participant
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LMI Facilitation System
Triangle of Communications
Company
Facilitator Participant
Company communicates goals and objectives to LMI Representative/Facilitator and to the Participant
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LMI Facilitation System
Triangle of Communications
LMI Representative/Facilitator communicates assignments to Participant and informs Company on assignments and progress of Participant
Company
Facilitator
Participant
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LMI Facilitation System
Triangle of Communications
Company
Facilitator
Participant
Participant communicates and reviews weekly progress on assignments and goals to the Company and LMI Representative/Facilitator
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LMI Facilitation System
Triangle of Communications
Company
Facilitator
Participant
Everyone communicates with everyone else.
Any adjustments or tuning toward the set goals can be made on a weekly basis.
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2. Kick-off Meeting
- Goals are reviewed - Each participant receives a program along with CDs - Review lesson and application assignments - Set 7-14 day goals
LMI Facilitation System
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3. Bi-weekly classes for 90 to 120 minutes in length. Class limited to 15 people
- Review 7-14 day goals - Review of lesson assignment - Review application assignment - Assign new lesson and application assignments - Set new 7-14 day goals
LMI Facilitation System
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4. Mid-Course review meeting with Company and Participant
- Determine accomplishments - Insure we are on track with goals - Determine what changes still need to be made - Future development discussions
LMI Facilitation System
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5. Bi-weekly classes for second half of course
- Review 7-14 day goals - Review of lesson assignment - Review application assignment - Assign new lesson and application assignments - Set new 7-14 day goals - Final lesson - Graduation
LMI Facilitation System
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6. End of course review meeting with Company and Participant
- Determine accomplishments - Review goals accomplished - Determine what changes still need to be made - Referrals
LMI Facilitation System
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1.1. Pre-coursePre-course meetings with Company and Participant
2.2. Kick offKick off meeting
3.3. Bi-weekly classesBi-weekly classes for first half of course
4.4. Mid-courseMid-course meeting with Company and Participant
5.5. Bi-weekly classesBi-weekly classes for second half of course
6.6. End of courseEnd of course meeting (Graduation) with Company and Participant
LMI Facilitation SystemReview
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The LMI Marketing System gets Results
Facilitate the program to the goals
“No one ever accomplishes anything of
consequence without a goal.”Paul J. Meyer