product management. consumer behavior

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    TM 13TM 13--11Copyright 1999 Addison Wesley Longman, Inc.Copyright 1999 Addison Wesley Longman, Inc.

    Product Management

    Product life cycle management

    Brand equity management

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    TM 13TM 13--22Copyright 1999 Addison Wesley Longman, Inc.Copyright 1999 Addison Wesley Longman, Inc.

    The product life cycle curve and strategies

    Sales

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    TM 13TM 13--33Copyright 1999 Addison Wesley Longman, Inc.Copyright 1999 Addison Wesley Longman, Inc.

    Product LIFE CYCLE EXTENSION

    RejuvenationIncreasing investment cost by developing new uses,

    improvements and strategies to keep consumersinterested in product.

    Adding a Brand name

    Identifying new Users

    Marketing Unused By-Products

    Developing a new Channel of Distribution

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    TM 13TM 13--44Copyright 1999 Addison Wesley Longman, Inc.Copyright 1999 Addison Wesley Longman, Inc.

    How Brand

    Equity

    Generates

    Value...

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    TM 13TM 13--55Copyright 1999 Addison Wesley Longman, Inc.Copyright 1999 Addison Wesley Longman, Inc.

    The Disneyname adds

    value to

    movies suchas The Lion

    King

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    TM 13TM 13--66Copyright 1999 Addison Wesley Longman, Inc.Copyright 1999 Addison Wesley Longman, Inc.

    Jockey extends

    it brand to

    include

    underwear for

    women

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    TM 13TM 13--77Copyright 1999 Addison Wesley Longman, Inc.Copyright 1999 Addison Wesley Longman, Inc.

    The Young & Rubicam Brand Asset Valuator

    The most ambitious effort to measure brand equity across products, termed the

    Brand Asset Valuator, is that of Young and Rubicam, a major global advertising

    agency, who measured brand equity for 450 global brands and more than 8,000local brands in twenty-four countries. Each brand was examined using a thirty-

    two item questionnaire that included, in addition to a set of brand personality

    scales, four sets of measures:

    1. Differentiation - Measures how distinctive the brand isin the marketplace.

    2. Relevance - Measures whether a brand has personal

    relevance for the respondent. Is it meaningful

    to him/her?

    3. Esteem - Measures whether a brand is held in high regard

    and considered the best in its class. Closelyrelated to perceived quality and the extent to which

    the brand is growing in popularity.

    4. Knowledge - A measure of understanding as to what

    a brand stands for.

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    TM 13TM 13--88Copyright 1999 Addison Wesley Longman, Inc.Copyright 1999 Addison Wesley Longman, Inc.

    Brand Dynamics...

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    TM 13TM 13--99Copyright 1999 Addison Wesley Longman, Inc.Copyright 1999 Addison Wesley Longman, Inc.

    The Young & Rubicam Power Grid

    Low High

    High Dove chocolatesTeddy GrahamsSnappleSwatchMolson

    DisneySesame StreetDoritosSonyOcean Spray

    Low QVCTAG HeuerStarbucksTimberland

    OldsmobileBayerWessonRamada

    Brand Stature(Knowledge and Esteem)

    Brand Strength

    (Differentiation

    and Relevance)

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    TM 13TM 13--1010Copyright 1999 Addison Wesley Longman, Inc.Copyright 1999 Addison Wesley Longman, Inc.

    Power Grid

    for Calvin

    Klein...

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    TM 13TM 13--1111Copyright 1999 Addison Wesley Longman, Inc.Copyright 1999 Addison Wesley Longman, Inc.

    Power Grid

    for Disney...

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    TM 13TM 13--1212Copyright 1999 Addison Wesley Longman, Inc.Copyright 1999 Addison Wesley Longman, Inc.

    Power Grid

    for Coke...