PRODUCT SUPPORT CAPABILITIES

CONTENTS2 Parts

4 Specialized Repair Shops

8 Rebuilds

10 Field Service

12 Equipment Management Solutions

17 Support & Training

At Ziegler CAT we understand the importance of the health of your equipment. That’s why we’ve built a product support system designed to keep your equipment running smoothly, keep you productive, and keep you on the job.

For over 100 years we’ve dedicated ourselves to maximizing your equipment uptime by providing world-class service.

PRODUCT SUPPORT

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Ziegler CAT’s extensive parts drop and shuttle system has more than 100 parts drop locations, so you can order today and have your part tomorrow. It’s that easy.

To find your nearest parts drop, visit: www.zieglercat.com/partsdrop

DID YOU KNOW?

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We carry genuine Cat® parts—highly engineered to perform for your specific machine—as well as exchange, remanufactured, and used parts. With over 390,000 different part line items in stock, Ziegler CAT is able to fill 98.8 percent of all parts orders within 24 hours. From batteries, fluids, and filters to complete components like engines and transmissions, we have what you need and we’ll get it to you—fast!

ONLINE. ON THE PHONE. ON SITE.There are three ways to order parts:

ONLINE: Visit www.zieglercat.com/parts for real-time parts pricing and availability. Search by part number, keyword, model, system, or component.

PHONE: Call your nearest branch, or if you have your part number, call our Parts Express hotline: 800.422.4218 in Minnesota or 800.752.0856 in Iowa.

IN PERSON: Visit one of our 21 locations. One of our knowledgeable parts professionals will help you find what you need and get it in your hands.

PARTS BY THE NUMBERS

390,000+ part line items in stock

200+ Ziegler CAT parts professionals on staff

6,200+ miles driven by our parts shuttle system every night

98.8% of parts orders filled within 24 hours

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SPECIALIZED REPAIR SHOPSWhether you need a hydraulic hose, a final drive repair, or a complete engine rebuild, Ziegler provides rapid turnaround, competitive pricing, and the highest quality standards. In fact, we’re so confident in our repairs that we back them with a warranty.

Our specialized repair shops—engine, transmission, truck, hydraulic and machining, undercarriage, welding and fabrication, and paint—give us what it takes to recondition, rebuild, and restore your equipment to like-new performance and appearance.

We offer complete service with more than 600 specially trained professionals and nearly 300 service bays. Our technicians are equipped with the latest diagnostic equipment and tooling, and are fully backed by resources from Caterpillar.®

DID YOU KNOW?Our technicians have over 6,500 combined years of experience.

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ENGINE SHOPEngine repair and reconditioning is just the start. We also provide extensive diagnostic services and offer state-of-the-art dynamometer testing to ensure complete break-in, guaranteed rated horsepower, and performance.

Our engine shop services include:

� Complete engine disassembly and reconditioning

� Starter and alternator testing and reconditioning

� Fuel system, turbocharger, and oil pump reconditioning

� Cylinder block resurfacing, inserting, align boring, boring, and sleeving

� Cylinder head resurfacing, seat and guide machining, and pressure testing

TRANSMISSION SHOPZiegler CAT offers comprehensive transmission services. Flow rates, shift points, and all other critical set points are fully tested.

Our transmission shop can repair or rebuild all Cat:

� Transmissions and torque converters

� Final drives, swing drives, and gear boxes

� Differential and bevel gear groups and axle assemblies

� Brake chambers, calipers, shoes, hydraulic service and parking brake groups, and steering clutches

� Hydraulic motors, gear pumps, vane pumps, variable piston pumps, radial piston pumps, control valves, and swivel groups

� PTO master clutch groups

� Mechanical and hydraulic winch groups

� Reaction arms

TRUCK SHOPWhen it comes to truck repair, Ziegler does it all—and we work on all makes of trucks. Whether you need preventive maintenance or you are experiencing a problem while on the road, Ziegler CAT has 18 truck shops ready to serve you.

� Clutches

� Brakes

� Radiators

� Alignments

� Transmissions

� Cat engines

� Air conditioning

� DOT inspections

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HYDRAULIC & MACHINING SHOPZiegler CAT offers the industry’s most advanced hydraulic and machining repair. Our team can repair, design, and fabricate all Cat and non-Cat cylinders.

Our hydraulic services include:

� Cat Reman or exchange cylinders and rods

� Complete line of the highest quality hoses and fittings

� Full production hone up to 40” diameter

� Line hone—252” head movement, 240” honing length, 1.58”–32” honing diameter, and 10,000 pounds table capacity

� New cylinder fabrication

� Rod re-chroming/valve spools

Our customized machining services include:

� Vertical boring up to 60” diameter

� Rottler multi-purpose machining center, surfacing machine, and cylinder head and guide machine

� Giddings & Lewis horizontal boring mill—72” vertical travel, 108” cross travel, 5” diameter bar, 36” spindle travel

� Metal spray shafts

� Fabrication or re-chrome of excavator pins

� Re-grooving pulleys

� Line boring

� Component salvage of linkage, supports, sticks, pulleys, trunnions, buckets, castings, booms, and hitches

DID YOU KNOW?Ziegler CAT provides full machining and welding service in the field.

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UNDERCARRIAGE SHOPWe carry a complete inventory of new undercarriage rollers and components, and have the technical experience and expertise to return your undercarriage to maximum performance.

Our undercarriage shop offers:

� Complete rebuild service

� On-site repairs

� Complete inventory of genuine Cat rollers and components

� Service for any make, any model

WELDING & FABRICATION SHOPZiegler CAT provides one-stop-shop welding and fabricating services, including in-house engineering and design assistance, and an extensive material inventory.

Our welding and custom fabrication shop rebuilds and repairs all:

� Conventional and specialty buckets, booms, sticks, guarding packages, scraper wear kits, and motor grader circles

� Blades, roller frames, undercarriage rollers and idlers, track assemblies, track-shoes, and bushings

� Abrasive-resistant material (carbide applications)

PAINT SHOPOffering high quality, durable industrial paints and materials, Ziegler CAT’s paint shops offer multi-stage processes to help protect and enhance your equipment to like-new appearance.

Our paint shops offer:

� Disassembly services

� Degreasing and cleaning services

� Sandblasting and corrosion removal

� Brand-color matching

� Decal and logo replacement

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REBUILDSA Cat machine is the best investment in productivity that you can make, but there is a way to improve it—a Ziegler CAT Certified Rebuild. While most competitors’ models require replacing, Cat equipment can be rebuilt to deliver a cost-effective “second life”—typically costing only 50–60 percent of new machine price.

The extensive Certified Rebuild program incorporates the very latest critical engineering updates into your machine at a fraction of the cost of buying new. Whether you need an engine, transmission, powertrain, or complete machine rebuild, Ziegler has you covered with our three Certified Rebuild options.

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MAJOR COMPONENT REBUILD � Restores any major component to like-new performance

� Assembled and tested to Cat cleanliness and performance specs

� All critical engineering updates are incorporated

� 2-year / 2,000-hour warranty included

� Component removal and installation additional

� Use of genuine Cat parts

CERTIFIED POWERTRAIN REBUILD � Complete rebuild process certified by Cat

� More than 3,500 new, reman, or reconditioned parts, including replacement of parts such as harnesses, sensors, gauges, etc.

� Removal and installation of all powertrain components

� Rebuild of the entire powertrain from radiator to final drives

� Powertrain components are completely disassembled and all critical engineering updates are incorporated

� Extended Powertrain Protection—3-year / 5,000-hour warranty included

� Product Link™ hardware and access to VisionLink™ included

� Rebuilding and kidney loop of the hydraulic system

� Use of genuine Cat parts

CERTIFIED COMPLETE MACHINE REBUILD � Complete rebuild process certified by Cat

� 7,000 new, reman, or reconditioned parts, including replacement of parts such as harnesses, sensors, gauges, etc.

� Ziegler performs salvage operations as appropriate

� Critical engineering updates are incorporated

� Like-new machine performance

� New in appearance—fresh paint and decals

� 1-year / 1,500-hour complete machine warranty

� Extended Powertrain Protection—3-year / 5,000-hour warranty included

� Product Link hardware and access to VisionLink included

� Use of genuine Cat parts

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10

FIELD SERVICEWhen you need service in the field, emergency or not, Ziegler will promptly dispatch a field service technician who will arrive with the latest diagnostics, tools, and technology, ready to get you back to work fast.

Ziegler CAT field service offers:

� 240+ Cat-certified field service technicians

� Service trucks equipped with cranes, torches, generators, and other specialized tools

� On-site access to parts ordering, warranty information, and customer records

BY THE NUMBERS

240+ Cat-certified field service technicians

12 full-sized lube trucks

7 lube trailers

4 mobile machining trucks

3 welding trucks

4 air conditioning service vehicles

3,000+ combined years of field service experience

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ZIEGLER EMSOLUTIONS LEVELSZiegler offers five levels of service to ensure you get the support you want, whether you prefer to do your own maintenance or have Ziegler handle the details while you focus on the work.

1. ACCESS Know where your equipment is and what it is doing with remote, real-time information.

2. INFORM Manage your equipment health and utilization trends compared to benchmarks via automated reporting.

3. ADVISE Use expert recommendations from Ziegler to make informed decisions about managing and maintaining your machines.

4. SUPPORT Leverage Preventive Maintenance (PM) services from Ziegler to lower your operating costs while increasing machine availability.

5. MANAGE Empower Ziegler to proactively manage your equipment while you focus on your business.

EQUIPMENT MANAGEMENT SOLUTIONSEquipment Management Solutions (EMSolutions) are designed to help you better manage your assets and lower your operating costs. Working with Ziegler, you can monitor location, fuel burn and utilization, and health and maintenance issues.

Using the information gathered from technology-equipped machines, Ziegler can help you find new ways to increase production, reduce costs, improve safety, and build a more sustainable, successful business.

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PRODUCT LINK & VISIONLINKManage your major costs by proactively monitoring usage and maintenance needs. Product Link, the hardware, and VisionLink, its web-based software powered by Trimble,® enable you to find, track, and manage all of your equipment. Even non-Cat equipment can be linked, keeping you connected to your entire fleet. Improve your bottom-line results by getting the right information to the right people—at the right time.

Product Link’s robust new hardware delivers reliable operation in all job site conditions. With comprehensible and flexible remote monitoring, asset tracking, and maintenance management, you’ll get the information you need to help with everything from equipment updates to idle time vs. working time analysis.

DID YOU KNOW?With VisionLink Mobile, you can manage your entire fleet from your smartphone. Get alerts and tracking information, tag site issues with GPS, and send alerts to those who need crucial information.

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S•O•SSM FLUID ANALYSISS•O•S Fluid Analysis identifies small concerns before they become big problems. Samples from the engine, transmission, drive train, and hydraulic fluid compartments are analyzed to monitor internal wear, oil condition, and contamination.

S•O•S includes:

� Oil analysis

� Filter analysis

� Coolant analysis

� Fuel analysis

TECHNICAL ANALYSISZiegler CAT technicians perform Technical Analysis (TA) inspections for an in-depth assessment of the condition of equipment and components. Using advanced diagnostic instruments, we provide a detailed report that highlights any problem areas and recommends repair options.

DID YOU KNOW?Ziegler CAT lab technicians analyze more than 130,000 fluid samples each year.

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MAINTENANCE PLANSCat machines are designed and built to last. But even the best-built machines in the industry need proper preventive maintenance to remain productive and reach their maximum working life. At Ziegler CAT, we can help you protect your equipment investment with a full menu of maintenance plans that can be customized to fit your individual needs.

MAINTENANCE PLAN OPTIONS

LEVELS*

PM 1 PM 2 PM 3 PM4

Basic Do it myself

Enhanced Work with me

Premium Do it for me

MAINTENANCE PLAN BENEFITS

� Reduced likelihood of equipment failure

� Maintenance performed at proper intervals

� Improved quality of maintenance records

� Detection of minor issues before they turn into major failures

� Helps you plan and budget for maintenance

LABOR: You provide Ziegler CAT providesPARTS/FLUIDS: Provided by Ziegler CAT for all options and levels

*PM Levels (intervals) vary by machine and oil type.

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TOTAL MAINTENANCE & REPAIR AGREEMENTS A Total Maintenance and Repair (TM&R) Agreement is a written contract covering all of the maintenance and repair costs for your Cat equipment for a specified period of time. So instead of paying for maintenance or repairs as they occur, you pay one flat rate to cover all aspects of parts and services. With a TM&R Agreement, you won’t have to worry about maintenance intervals or paying for repairs. It’s the ultimate cost-management tool for all types of Cat equipment.

TM&R Agreements provide:

� Simplified, fixed pricing

� Maximum machine availability

� Expert service by highly trained technicians using genuine Cat parts

� Freedom to concentrate on other aspects of your business

� Increased resale value

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SUPPORT & TRAININGOur knowledge is yours. Access to expert technical information, as well as operator, technician, and safety training, is a phone call away.

TECHNICAL SUPPORT CENTERThe Ziegler Technical Support team is ready to answer any equipment questions you have. Our experienced professionals are prepared to help you with:

� Repair/rebuild procedures and torque specs

� Troubleshooting, diagnostics, and calibrations

� Machine dimensions and weights

� Maintenance procedures

� Machine systems operation

OPERATOR TRAININGZiegler CAT’s demonstrator-operators are highly trained and prepared to start your operators off on the right track. By request, they will provide hands-on and classroom training on the proper operation and maintenance of the equipment when it is delivered.

TECHNICIAN TRAININGThe same Ziegler CAT instructors who keep our technicians up-to-date and expertly trained on new equipment maintenance and repair procedures can conduct training for your technicians, tailored to your needs. Either classroom or in-the-iron training can help keep your team current on maintenance and repair techniques and procedures.

CUSTOMER SUPPORT REPRESENTATIVESZiegler has an experienced team of customer support representatives dedicated to helping you with proper equipment maintenance, repair and rebuild options, and other Ziegler product support programs. They help ensure that you minimize downtime and maximize uptime.

SAFETY TRAININGSafely home. Everyone. Every day.™ This is Caterpillar’s safety vision—and ours. Together, our commitment to safety includes solutions for the job site and the resources to elevate your workplace. Caterpillar Safety Services offers online and instructor-led training on equipment safety, leadership development, skills training, and process improvement tools. We’re ready to help guide you on your road to safety excellence.

TECHNOLOGY TRAININGZiegler offers courses online, in the classroom, and in the field to help give you a thorough understanding of the technology used in your equipment. Courses range from GPS basics to advanced field training.

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www.zieglercat.com

©2014 Caterpillar. All Rights Reserved. CAT, CATERPILLAR, their respective logos, “Caterpillar Yellow” and the “Power Edge” trade dress, as well as corporate and product identity used herein, are trademarks of Caterpillar and may not be used without permission.

ZIEGLER CAT LOCATIONSBemidji, MN (Parts & Rental) 5426 Highway 71 North 218.751.1033

Brainerd, MN 3311 Liberty Lane 218.829.9800

Buhl, MN 10081 East Highway 169 218.258.3232

Columbus, MN 13822 West Freeway Drive 651.982.5600

Crookston, MN 720 3rd Avenue SW 218.281.4245

Duluth, MN 210 Garfield Avenue 218.722.6628

Fergus Falls, MN 3502 State Highway 210 West 218.736.2680

Jackson, MN 191 Industrial Parkway 507.847.7600

Mankato, MN 2145 Howard Drive West 507.388.1444

Marshall, MN 1200 North Highway 59 507.532.4403

Minneapolis, MN 901 West 94th Street 952.888.4121

Rochester, MN 6340 Highway 63 South 507.285.1775

Shakopee, MN 8000 County Road 101 East 952.887.4570

St. Cloud, MN 2225 255th Street 320.253.2234

Altoona, IA 1500 Ziegler Drive NW 515.957.3800

Atlantic, IA 951 Park Drive 712.243.1039

Fort Dodge, IA 3366 5th Avenue South 515.576.3161

Mason City, IA 11490 265th Street 641.423.7240

Postville, IA 308 North Lawler 563.864.7461

Sheldon, IA 102 Crossroads Drive 712.324.5604

Sioux City, IA 5300 Harbor Drive 712.252.4401