Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13

The Process Handbook:

A Tool for Business Process Redesign

Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13

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Introduction: What is the Process Handbook?

The MIT PH can be used to help people:

Redesign existing business processes

Invent new and robust processes

Organize and share knowledge about organizational practices.

Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13

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Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13

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Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13

An example of inheritance in the specialization hierarchy.

Process Handbook Components: The Concepts

Source: Klein, Petti 2006

Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13

Process Handbook Components: The Concepts

An example of a tradeoff table

An example of bundles in the specializationhierarchy

Source: Klein, Petti 2006

Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13

Three basic types of dependencies among activities.

Dependencies in the process ‘Sell’

Process Handbook Components:The Concepts

Source: Klein, Petti 2006

Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13

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Exceptions for the process ‘Inform Potential Customers’

Handlers for the exception ‘performing agent dies’

Process Handbook Components: The Concepts

Source: Klein, Petti 2006

Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13

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THE HANDBOOK BUSINESS PROCESSREDESIGN METHODOLOGY

Source: Klein, Petti 2006

Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13

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Step 1—Identifying the Process ‘Deep Structure’

Source: Klein, Petti 2006

Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13

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Source: Klein, Petti 2006

Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13

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Step 2—Specializing core activities

Source: Klein, Petti 2006

Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13

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Source: Klein, Petti 2006

Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13

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Step 3—Specifying coordination mechanisms

Source: Klein, Petti 2006

Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13

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Source: Klein, Petti 2006

Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13

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Step 4—Specifying exception handlers

Source: Klein, Petti 2006

Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13

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http://process.mit.edu