prof.a.das, mimts &. concept “unless the machine and equipment are in good condition with high...
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Prof.A.Das, MIMTS
&
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CONCEPT
“Unless the machine and equipment are in good condition with high process capabilities, one cannot expect defect free production.”
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TQM
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TQM: A “Buzzword” Losing Popularity
• For many companies, the term TQM is associated with corporate programs (mid 1980s ~ early 1990s) aimed at implementing employee teams and statistical process control.
• Unfortunately, many companies were dissatisfied with the perceived results of these programs, concluding TQM does not work.
Question: Why were they dissatisfied? Were they justified?
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TQM
• Total - Made up of the whole
• Quality - degree of excellence a product or service provides
• Management - Act, art or manner of planning, controlling, directing,….
Therefore, TQM is the art of managing Therefore, TQM is the art of managing the whole to achieve excellencethe whole to achieve excellence.
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What does TQM mean? Total Quality Management means that the organization's culture is
defined by and supports the constant attainment of
customer satisfaction through an integrated system of tools, techniques, and training.
This involves the continuous improvement of organizational
processes, resulting in high quality products and services
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What’s the goal of TQM?
• “Do the right things right the first time, every time.”• Another way to put it
I. total client satisfaction through quality products and services
II. continuous improvements to processes, systems, people, processes, systems, people, suppliers, partners, products, and servicessuppliers, partners, products, and services
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The three aspects of TQM
CountingTools, techniques, and training in their use for analyzing, understanding, and solving quality problems
CustomersQuality for the customer as a driving force and central concern
CultureShared values and beliefs, expressed by leaders, that define and support quality.
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The TQM System
Total Quality Management
CustomerFocus
ProcessImprovement
TotalInvolvement
LeadershipEducation and Training Supportive structureCommunications Reward and recognitionMeasurement
ContinuousImprovement
Objective
Principles
Elements
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TPM
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Origins of TPM
• Dr. Edward W Deming introduced statistical analysis and used the resulting data to control quality during manufacturing (TQM)
• Some general concepts of TQM did not work well in the maintenance environment
• The need to go further than preventive maintenance was quickly recognized by those companies who were committed to TQM
• Maintenance became an integral part of TQM in the early 90’s
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Journey of Maintenance Management
(Breakdown maintenance=BM)
(Profitable preventive maintenance PPM=BM+PM)
(Productive maintenance=BM+PM+MI+PM)
(Total productive maintenance, TPM=BM+PM+MI+PM+CI)
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Four Maintenance Models
• Corrective Maintenance
• Preventive Maintenance
• Predictive Maintenance
• Total Productive Maintenance
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What is TPM ?
• To set a goal to maximize equipment efficiency (overall efficiency).
• By establishing a total system for TPM for the entire life of equipment.
• Participation by all departments at all levels, including equipment planning, operating and maintenance departments.
• Involving/motivating all personnel including top personnel to first-line operators.
• For promoting TPM by motivation management, namely, by autonomous small-group activities/voluntary activities.
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15
PRINCIPLES PRINCIPLES
In its broadest sense, TPM is based on three sets of principles1. Maintenance Engineering; Seeks to manage the
equipment life cycle, from strategic asset planning, through design and construction, to operation, maintenance, and disposal. Several techniques characterize the proactive nature of maintenance engineering including:
2. Preventive (or planned) maintenance: Planned and scheduled maintenance activities to find and correct problems that could lead to failure
3. Predictive and condition-based maintenance: Reducing fixed-time maintenance and relying on the condition of equipment to determine maintenance activity
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Eight major pillars of TPM
Aut
onom
ous
Mai
nten
ance
Pla
nned
Mai
nten
ance
Equ
ipm
ent
and
proc
ess
impr
ovem
ent
Ear
ly m
anag
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t of
new
equ
ipm
ent
Pro
cess
qua
lity
man
agem
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TP
M in
the
off
ice
Education and trainingSafety and environmental management
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• Total Productive Maintenance is …
operator driven reliability:
The Operators’ Creed of TPM –
Keep it clean Keep it lubricated Monitor for degradation Maintain it before production is affected Simplify and improve it
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IMPLEMENTATION
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TQM Implementation1. Capitalize on the current village / fatherland-like
culture to facilitate the TQM process. Ensure that the change stays and has the desired results.
2. Training in the basic elements of TQM must be provided to all employees
3. Involved all employees in the process. Ensures that they actually take "ownership" of the process to facilitate the success of the program.
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CONTD…
4.Choosing a quality management system that defines and covers all spheres of the operation
Identifying and meeting the needs and requirements of customers, design, planning, purchasing, manufacturing, marketing, packaging, storage, delivery, etc.
Also include all relevant activities such as finance, personnel, and administration.
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TPM Implementation12 steps
Preparation
Kick-off
Implementation
Announcement to introduce TPM
Introductory education campaign for the workforce
TPM Promotion (special committees)
Establish basic TPM policies and goals
Preparation and Formulation of a master plan
Develop an equipment management program
Develop a planned maintenance program
Develop an autonomous maintenance program
Increase skills of production and maintenance personnel
Perfect TPM implementation and raise TPM levelsStabilization
Develop early equipment management program
Invite customers, affiliated companies and subcontractors
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7 Visual Quality Management Tools forTPM Problem Solving
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Some research papers
• Integrating TQM and TPM into a management information system– International Journal of Information Technology and
Management ( Issue: Volume 1, Numbers 2-3 / 2002 Pages: 242 – 255 )
– inderscience.metapress.com
• Relationships between implementation of TQM, JIT, and TPM and manufacturing performance– Journal of Operations Management (Volume 19, Issue 6,
November 2001, Pages 675-694 )– www.sciencedirect.com
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CONTD….
• Relationship between TQM and TPM implementation factors and business performance of manufacturing industry in Indian context– Journal: International Journal of Quality & Reliability
Management
( Volume: 22, Number: 3,Year: 2005,pp: 256-277 )
– www.emeraldinsight.com• A Comparative Review of TQM, TPM and Related
Organizational Performance Improvement Programs– This paper appears in: Emerging Trends in Engineering and
Technology, 2008. ICETET '08. First International Conference on
Publication Date: 16-18 July 2008 On page(s): 725-730
– ieeexplore.ieee.org
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Career Opportunities in TQM & TPM
• TPM officer
• Process Improvement Manager
• Quality Consultant
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CONCLUSIONTotal Productive Maintenance (TPM) Aims at
• Zero breakdown
• MTBF (mean time between failures should be minimized)
• MTRR (mean time to repair) should be brought down by breakdown maintenance efficiency
• Preventive maintenance should be planned and implemented
• Predictive maintenance should be planned and implemented
• Warranty of maintenance concept should be implemented
Total Quality Management (TQM) Aims atZero Defect: A possibility• Move from inspection to self audit• Followed by successive audit• Process capability upkeep and enhancement: statistical process control (SQC)
and statistical quality control (SQC)• 5S Housekeeping• Total Productive maintenance (TPM)• Zidoka and Andon: Employee empowerment and automation• Poka-yoke(Zero Defect)
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5S Housekeeping - to organize the workplace
Sort Sort the useful from the unnecessary. Things that should remain in a work area are the parts, tools, & instructions needed to do the job.
Straighten Everything has a place; everything is in its place.Display Visual Scoreboard .
Sweep
Make workplace clean. Painting, sweeping, washing, rinsing, scrubbing, and whatever else is needed to make your work place shine.
Standardize Routine cleaning becomes a way of life. Preventative maintenance by the people that know that work..
Sustain 5S becomes a routine way of life. Root causes are routinely identified and dealt with. Supervisors & workers appreciate the benefits of 5S
Safety Make workplace safe-6S program
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“Quality is a Journey, not a Destination”