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TRANSCRIPT
COURSE BROCHURE
Professional Cloud Service Manager
Training & Certification
In an increasingly interconnected and complex IT environment, IT management is underpressure to deliver more agile IT services and adapt to change. Organizations are adoptingstrategies that include cloud computing in order to meet these challenges and offer reliable,flexible and scalable services. Service management professionals are challenged to helporganizations optimally ensure measurable service delivery and management in cloudenvironments.
The Professional Cloud Service Manager (PCSM) certification enables participants to designand deliver cloud services. The certification provides a hands-on, practical approach tounderstanding how cloud computing and cloud-based services impact operations, and howto adapt existing processes to deliver better services. The PCSM takes these factors andITIL® best practices into account to bridge service management gaps in cloud adoption.
IT Managers and CIOs
Service Managers (with or without an ITIL background)
Service Management Professionals
Cloud Strategy and Management Consultants
Service Architects, Technical PreSales Consultants
IT Professionals
Who Should Attend?
What is Professional Cloud Service Manager What is Professional Cloud Service Manager?
At the end of this course, participants will be able to Learn:
Cloud Computing BasicsSecurity, Governance, and Risks in ITIT GovernanceCloud Computing SecuritySecurity and Compliance: A Shared ResponsibilityPhysical and Operations Security ConsiderationsRisk Management: A Shared PerspectiveIdentity and Access ManagementData ProtectionData Security LifecycleForensics in the CloudLegal and Regulatory Landscape
Learning Objectives
Being PCSM-certified showcases your service management experience in a cloud environment, relevant skills and knowledge, and demonstrates that you are capable to manage the various stakeholders within the enterprise
The premise of Cloud Computing is it allows services to be provided with greater economies of scale, quicker, faster and cheaperand without the need for a service provider to own the entire IT infrastructure. Peaks in demand for IT, business and customerservices can be automatically provisioned for, leading to a pay-per-use model. A pay-per-use model can, in certain circumstances,lower the full cost of service delivery without full ownership of back-end IT infrastructure.
CCC’s PCSM designation is a globally recognized certification for Service Management professionals.
Benefit ofProfessional Cloud Service Manager
Course Contents
Module 1. Cloud Service Management Fundamentals
History of Cloud ComputingBasics of Cloud Service ManagementService PerspectivesRelationship with IT Service Management (ITSM)Cloud Service and Support Models
Module 2. Cloud Service Management Roles
Cloud Management RolesService Management RolesOrganizational Roles
Module 3. Cloud Service Strategy
Cloud Strategy FundamentalsKey Drivers for AdoptionRisk Management Overview
Module 4. Cloud Service Design, Deployment and Migration
Basics of Cloud Service DesignDealing with Legacy Systems, Services and ApplicationsBenchmarking of Cloud ServicesCloud Service Capability PlanningCloud Service Deployment and OnboardingThe Cloud Store
Module 5. Cloud Service Management
Cloud Service Management PerspectiveCloud Service Level Management & Service AssuranceDevOps in a Cloud EnvironmentManaging Cloud Service ConfigurationsChange Management for Cloud Computing EnvironmentsReacting to demand for Cloud Services
Module 6. Cloud Service Economics
Cloud Service Management PerspectiveCloud Service Level Management & Service AssuranceDevOps in a Cloud EnvironmentManaging Cloud Service ConfigurationsChange Management for Cloud Computing EnvironmentsReacting to demand for Cloud Services
Module 7. Cloud Service Governance
Basic Governance DefinitionsCloud Governance FrameworkCloud Governance Considerations
Module 8. Showing the Value of Cloud Services to the Business
Understanding the Value of Cloud ServicesLinking the Value of Cloud Services to StrategyMeasuring the Value of Cloud Services
Professional Cloud Service Manager Certification Information:Exam Duration: 75 minutes
Exam Format: Multiple Choice
Exam Pass Mark: 65%
No of Questions: 25
Proctoring: Live/Webcam
Electronic Devices Permitted: No
Open Book: No
There are no prerequisites. It is recommended that participants have achieved the Cloud Technology Associate certification (or its equivalent) and that participants are conversant in cloud concepts and vocabulary. Participants further benefit from a strong background in IT service management, who have completed one or more ITIL certifications or who have practical experience in IT service management best-practices.
Certification
Prerequisite
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