professional communication 2 - formal structures
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Professional Communication 2 - Formal StructuresTRANSCRIPT
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Communication in Professional Structures
NOTE -TAKING GUIDE• H o w i s c o m m u n i c a t i o n i m p o r ta n t i n p r o f e s s i o n a l s t r u c tu r e s ?
• H o w d o p r o f e s s i o n a l s t r u c tu r es a ff e c t c o m m u n i c a t i o n ?
• W h a t a r e s o m e t y p es o f p r o f e s s i o n a l s t r u c tu r e s ?
COMMUNICATION IN PROFESSIONAL STRUCTURES
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
EXPECTED OUTPUT• G i v e n a n e x a m p l e , y o u s h o u l d b e a b l e t o i d e n t i f y t h e t y p e o f
p r o f e s s i o n a l s t r u c t u r e .
• G i v e n a t y p e o f p r o f e s s i o n a l e x a m p l e , y o u s h o u l d b e a b l e t o g i v e a n e x a m p l e o f a c o m p a n y o r o r g a n i z a t i o n .
IMPORTANCE OF COMMUNICATION
Communication is important because it is about how information is sent and received within professional structures.
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
IMPORTANCE OF COMMUNICATION
The way information is communicated is often governed by how organisations are structured.
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
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Types of Professional Structures
TYPES OF PROFESSIONAL STRUCTURES
Entrepreneurial - decisions are made centrally
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
Professional Structure: Example 2
Entrepreneurial Type
Most small businesses have this structure
One or two people make
decisions
Great reliance on key workers supporting
decision makers
Quick to act but pressure on
decision makers
Decision maker
Key worker
Key worker
Key worker
Key worker
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
TYPES OF PROFESSIONAL STRUCTURES
Pyramid - staff have a role, shared decision making, specialisation is possible
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
Professional Structure: Example 1
Pyramid Type
Traditional view of organisations
Decisions pass down formal channels from managers to staff
Information flows up formal channels from staff to management
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
TYPES OF PROFESSIONAL STRUCTURES
Matrix - staff with specific skills join project teams, individuals have responsibility
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
Professional Structure: Example 3
Matrix Type
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
Marketing Production Finance
Project A
Project teams created
Staff with specialist skills
Project B
TYPES OF PROFESSIONAL STRUCTURES
Independent - seen in professions where organisation provides support systems and little else
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
Professional Structure: Example 4
Independent Type
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
Dr A Dr B
Dr CDr D
Support systems to professionals such as doctors
Not suited to most businesses due to
lack of control
TYPES OF PROFESSIONAL STRUCTURES
Entrepreneurial - decisions made centrally
Pyramid - staff have a role, shared decision making, specialisation is possible
Matrix - staff with specific skills join project teams, individuals have responsibility
Independent - seen in professions where organisation provides support systems and little else
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
Review
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Knowledge Acquisition Exercises
EXERCISE
Match the Organization to the StructureMatrix TypeIndependent Type Pyramid TypeEntrepreneurial Type
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
EXERCISE
Give an Example of an OrganizationMatrix TypeIndependent TypePyramid TypeEntrepreneurial Type
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
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Formal Communication Channels
What are channels of communication?
What is vertical channel?
What is lateral channel?
VERTICAL/LATERAL COMMUNICATION
Organisation chart shows vertical (black arrows) and lateral (green arrows)
Finance Marketing Production
Board of Directors
Finance Officers
MarketingAssistants
FactoryOperatives
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
VERTICAL COMMUNICATION CHANNELS
Communication in organisations follows paths or channels.
Communication between managers and subordinates is known as vertical communication.
This is because the information flows up or down the hierarchy.
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
LATERAL COMMUNICATION CHANNELS
Communication between equal departments or equal functions (managers and managers, subordinates and subordinates) is known as lateral communication. Lateral means side to side.
This is means that information flows left or right on the same level of the hierarchy.
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
CHANNELS OF COMMUNICATION
Channels between departments or functions involve lateral communication.
As well as formal channels of communication, information also passes through an organisation informally.
Communication is not complete until feedback has been received.
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
LESSON #05
Examples of Professional
Writing
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