Professional Communication

Lynne Dahmen

Defining Professional Com

«…all forms of speaking listening, relating, writing and responding in the workplace, both human and electronically mediated » Goodall and Goodall, 3

New Applications of Communication Models

Sender Receiver

Message

Channel

Impinging Components

Noise Physical Semantic Hierarchical

Communication history

Environment Physical Organizational Time Cultural

Feedback

Functional Approach to Com

Organize tasks/peopleCreate identitiesCreate meaning/interpretation

Organizational Identity

PersonaCredibilitySavvy

Researching a communication Environment

Pay attention to external environmentsNote the organization of people,

furniture, style of dress, language spoken, etc

Listen to how the employees talk and what they discuss

Ask questions!

Consciousness- « The mental state that brings us together with others involved in a communication context. Being conscious means that we are at once ‘an observer, a perceiver, a knower, a thinker and a potential actor’. »

--Goodall and Goodall, 15

The CCCD Process

ChooseCreateCoordinateDeliver

Steps towards Choosing a Goal

Audience analysisOutcomesCriteria for Success

Steps for Creating a Message

Develop a purpose/thesisOrganize your pointsDevelop your supportCraft effective strategies for delivering

message—intros, transitions, conclusions

Coordinate with Others

How does your message fit into the organization?

Communicate with others as neededWhat are some possible boundaries.Adapt your message to the environment,

situation, organization etc.

Adapting Coordination

InformationCommunicationRespectAdaptation

Types of Delivery

ReportsPresentationsInterpersonal

Communication

Discovering Communication in the Moroccan Workplace

Talk to a relative, parent or other individual you know who currently works in the Moroccan workplace. Ask him/her to rate the importance of interpersonal, organizational, team, speaking, written communication and presentational skills in his/her workplace. Explain to him/her the course you are taking and seek feedback on how these skills might benefit you as you try to integrate into the marketplace in the future.Also ask him/her about how things have changed (if they have) in the last 10 or 15 years. In a brief memo, discuss your findings, making sure to identify the business or organization in which the individual works, his/her role in the organization, and perhaps how long he/she has worked for this organization or business.