Professional Communications

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Professionalism In The

Workplace

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ProfessionalA person who is expert at his or her work.

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ProfessionalismA specific style of behavior in the workplace.

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Values The social principles,

goals, or standards held or accepted by an individual, a class, a society, culture, etc.

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Morals Relating to, dealing

with, or capable of making the distinction between right or wrong conduct. principles standards beliefs with respect to

right or wrong behavior

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Right

In accordance with fact, reason, justice, law, and morality.

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WrongContrary to fact or reason, unlawful, crooked, twisted, immoral, improper.

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A set of conventional principles and expectations that are considered binding on any person who is a member of a particular group.

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Code of Conduct

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Employee Expectations What is expected of the employee to get the

job done.

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Unprofessionalism

Not conforming to the standards of a profession; contrary to the accepted code of conduct of a profession.

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Characteristics of a Professional

Honest Skilled Courteous Reliable Considerate Dependable Cooperative Committed

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Professionalism is judged by:

Unwritten rules Code of conduct Culture Expectations and

standards One’s personal values

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How Are You Judged As A Professional?

Your Communication Your Image Your Competence Your Demeanor Your Appearance Your Behavior Your Attitude

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Unprofessional Behavior Conduct that could be characterized as harassment or discrimination. Verbal threats of violence,

retribution, or lawsuits. Verbal outbursts. Inappropriate physical touching or

contact. Arguing in front of customers, clients

and families. Physical actions that threaten others

such as throwing or knocking down objects.

Insults, verbal comments, or criticism intended to belittle or berate others.

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Always Remember!

Keep personal issues separated from the workplace!

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