Professional Development & Career Training

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BUSINESS Professional Development,

Technology and Career Training

Campus Directions ……………………………….. 21

Course Descriptions ……………………………… 5-18

Customized Training ……………………………… 4

Fall 2016 Course Schedule ……………………. 12-13

Important Information …………………………. 20-21

Registration Information ………………………. 22-23

Naugatuck Valley Community College

750 Chase Parkway, Waterbury 190 Main St., Danbury

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CUSTOMIZED TRAINING

In today’s competitive global market, the difference between growth and stagnation lies in the quality of your team. Enhance the knowledge and skills of your employees to create a high performance environment with experts from Naugatuck Valley Community College (NVCC).

NVCC recognizes that training programs need to accommodate your employee work schedules and timelines; so we will deliver your train-ing where and when you need it. Days, evenings, or weekends, your site or ours, we will be there when you need us. Our cost-effective customized training solutions can be tailored to meet the needs of your organization and include an array of business, soft-skills, and technical topics.

Our training experts can assess learning needs, identify gaps and pro-vide training solutions. Contact Judith Slisz at JSlisz@nv.edu or 203-596-8743. Some of our most popular programs are listed below and in this catalog. If you don’t see what you need, let us know. We have access to a wide variety of topics and experts and will be happy to match the right training to your company.

Budget Basics Conflict Resolution Delegating Diversity Effective Writing on the Job English as a Second Language Grant Writing Intergenerational Communication Internal Control Leadership

Microsoft Office Applications Professional Development Planning Project Management QuickBooks Pro 2015 Spanish for the Workplace Stress Management Succession Planning Supervisory Skills Technical Writing Time Management

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COURSE DESCRIPTIONS

Bookkeeper Certificate Develop the knowledge and skills to be a successful bookkeeper. The following topics will be covered: basic accounting principles; setting up databases to store information about vendors, customers, and other important business data; bank reconciliations; and accounts payables and receivables. Students will build a mock business in QuickBooks® software and gain hands-on experience with the financial components that govern small , medium or large businesses.

This course is also appropriate for the entrepreneur who wants to learn to manage bookkeeping responsibilities for their own small busi-ness. Textbook and software access are included in cost of the course. Prerequisites: Basic reading and math skills; basic computer and cleri-cal skills. 39 hours

Budget Basics Understanding the budget process and the details of your annual budget are even more significant as the “budget” seems to enter every workplace at every level. This course is designed for the nonfinancial employee to help you improve your knowledge of financial terms, reports, and processes. This new knowledge will help you to communicate more accurately and effectively with colleagues and

“Absolutely fabulous class with an instructor who makes learning fun and easy!”

Margo Guy NVCC Bookkeeper Student

nv.edu/pdct ● 203-575-8029 ● nc@nv.edu

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Computer Systems Security Maintaining computer network security is increasingly vital as the use of technology continues to explode. Systems security requires vigilance and the ability to stay one step ahead of cyber vandals who are work-ing diligently to access protected information. Unauthorized access can be devastating to any organization or company. This course covers principles of building secure systems and network security. Topics include various attack techniques and how to defend against them. 12 hours

Creating Forms/Templates Adobe Acrobat Pro® and MS Word® can help you turn your paper forms into electronic ones that can be saved after the form is complet-ed and emailed back to the sender. This time-saving feature from Adobe allows you to design a new form from scratch, convert an MS Word form to PDF, or scan a paper form and create a new electronic form from it. Create a form by starting with a new template or download one; add content controls including check boxes, text boxes, date pickers, and drop-down lists. Prerequisites: Basic computer skills and knowledge of MS Word. 6 hours

nv.edu/pdct ● 203-575-8029 ● nc@nv.edu

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Customer Service and Communications in Healthcare As a healthcare worker, you are regarded as a partner in care and play a vital role in customer service. Your body language, the way you give and receive messages, attention to etiquette, and how you interact with your patients and others are keys to their healthcare experience. Maximize successful communication and improve client satisfaction. 3 hours

Diversity and Inclusion Valuing diversity can focus the power of people’s differences to positive business outcomes. This course will enable you to maximize individual, team, and organizational potential through diversity and inclusion (D&I). You will learn how to communicate effectively and inclusively; to manage misunderstandings and conflict; and to promote employee engagement, innovation, and team performance. 3-6 hours

Effective Writing on the Job Writing effectively can be learned and developed! This course will help you master the essential craft of written communication in a manner that is efficient and empowering. You will learn the general principles of excellence in business and technical writing and understand the procedures for specific types of writing. Learn how to organize and plan your documents for clarity and easy reading; use words, grammar and sentence structure for maximum impact; and tailor your commu-nications to the appropriate format and designated audience.

12 hours

“Communication in healthcare was very fun and interactive. Group discussion flourished!”

Jeanine LaPlante Lifelong Learning Healthcare Student

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nv.edu/pdct ● 203-575-8029 ● nc@nv.edu

English as a Second Language for the Workplace

In today’s diverse workforce, you may find that a portion of your employees has difficulty communicating across the organization or reading manuals, work orders, or even information on health benefits. Completing reports could be challenging for this group, resulting in miscommunication or loss of productivity. ESL programs onsite at your workplace or on campus are designed to help employees to improve their skills in reading, writing, and speaking English in the workplace. Actual company documents are used as course materials to maximize the usefulness of this program which is customized for your business. Hours determined by assessment of employee needs.

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Grant Writing for Beginners What do the funders of grants want to know or read? How do you identify and then fulfill the parts of a request for proposal? Grant Writing for Beginners will provide the basics of writing effective proposals as you learn how to get started and follow the process to completion. This course will discuss the parts of a generic proposal and the art of writing a cover letter. Participants will have chance to review sample grant proposals. Your expert facilitator will share some tips for researching grant opportunities, cultivating contacts, meeting funders, generating reports on grant activities, and what to do if your grant proposal is rejected. 6 hours

Grant Writing Workshop - Advanced This workshop will use the basic knowledge learned in Grant Writing for Beginners to help you build the skills to write a winning proposal. Participants will review sections of a grant discussed in the first session and online systems that are necessary to submit state and federal grant proposals. Learn how to effectively navigate these systems and compile all the necessary information needed to submit high level grants. Your facilitator’s expertise will guide your hands-on experience. Required: Students must bring proposal information to this class to enable them to actually write some components of a grant proposal. Prerequisites: Grant Writing for Beginners or equivalent experience. 6 hours

“The course gave great background on obtaining Federal and State grants.”

Tyshara Coggins Advanced Grant Writing

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Intergenerational Communication Many organizations face the challenge of taking advantage of the strengths of different generations, resulting in a lack of connection that can affect productivity and morale. This course will increase your knowledge and understanding of the four generations and their impact on the modern workforce. Classroom exercises will enhance your skills for effective communication and expand your capacity to manage diverse working styles. Participants will practice nine communication strategies to work better with members of different generations.

6 hours

Internal Controls Organizations have their own vision, mission, and objectives to achieve. An efficient internal controls system helps organizations to achieve these objectives, helps to improve performance, adapt to changes, mitigate risks to acceptable levels, and overall helps in sound decision making. Participants will review the Committee of Sponsoring Organization’s (COSO) Internal Control Integrated Framework to help design and implement effective internal controls. 6 hours

Managing People Successfully This six-session supervisory program is suitable for new and veteran supervisors. It is designed to increase the following key competencies to manage and lead others effectively: performance management, emotional intelligence, delegation, coaching, and team effectiveness. Participants will use self-assessment tools, incorporate real-life experiences, and apply course concepts to their individual situations in

a highly engaging and interactive learning environment. 24 hours

"I had a great experience here at NVCC. All of the instructors were so polite and cared about student success."

Ryan Kelly Lifelong Learning Student

nv.edu/pdct ● 203-575-8029 ● nc@nv.edu

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Medical Administrative Assistant Medical Administrative Assistants work in a variety of roles and locations with job titles ranging from health unit coordinator or medi-cal office specialist to medical secretary. Learn the skills needed to successfully carry out the varied responsibilities in almost any setting. A central focus will be on the various modes of professional communi-cation required to keep processes running smoothly in the office or health care setting. Typical tasks include: scheduling tests, lab work, procedures, x-rays, surgeries and medical consultations based on physician orders; answering and directing phone calls, messages and reports to the appropriate staff; greeting visitors and ascertaining their needs; interviewing patients to complete documentation, case histories or forms; and processing intake or insurance forms. Students will also learn the basics of electronic medical record keeping to pre-pare for further training on whatever system is in place in the specific health unit where they will be employed. 48 hours

Pre- or Co- requisites Microsoft Essentials, 36 hours or basic computer skills Patient Confidentiality, 3 hours Customer Service and Communication in Health Care, 3 hours Medical Terminology, 24 hours

Students must complete all course requirements to be awarded the completion certificate from NVCC. If you have prior experience and wish to discuss a course substitution, please contact the program coordinator, Judith Slisz, 203-596-8743 or jslisz@nv.edu.

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Professional Development, Technology, and Career Training Fall 2016 CoursesCRN Title Days Dates

4129 Bookkeeper Certificate MW 9/19 - 11/2

4131 Bookkeeper Certificate TR 10/11 - 11/22

4132 Budget Basics M 10/3

4154 Computer Systems Security MT 12/12 - 12/13

4140 Creating Forms/Templates F 10/7

4144 Effective Writing On the Job R 11/10 - 11/17

4142 Grant Writing Advanced M 11/21

4137 Grant Writing for Beginners M 11/7

4146 Intergenerational Communication F 12/9 - 12/9

4134 Internal Control M 10/17

4125 Managing People Successfully R 9/22 - 10/27

4162 Medical Administrative Asst. TR 9/27 - 11/17

4106 MS Excel 2013 - Intro MW 9/28 - 10/10

4279 MS Excel 2013 - Intro F 11/4 - 11/18

4122 MS Excel 2013 - Intro MW 11/14 - 11/28

4104 MS Office & Outlook Intro M 9/12

4120 MS Office & Outlook Intro M 10/24

4103 MS Office Essentials MW 9/12 - 10/19

4119 MS Office Essentials MW 10/24 - 12/7

4108 MS Office Integration Tasks W 10/19

4124 MS Office Integration Tasks W 12/7

4107 MS Power Point 2013 - Intro MW 10/12 - 10/17

4123 MS Power Point 2013 - Intro MW 11/30 - 12/5

4105 MS Word 2013 - Intro MW 9/14 - 9/26

4121 MS Word 2013 - Intro MW 10/26 - 11/9

4148 Project Management F 10/7 - 10/21

4126 QuickBooks Pro Introduction S 9/17 - 10/15

4128 QuickBooks Pro Introduction M 11/21 - 12/19

4150 Succession Planning R 10/13

4152 Supervisory Skills F 9/30 - 10/14

Supervisory Skills, Continued F 11/18 - 12/16

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Professional Development, Technology, and Career Training Fall 2016 Courses Times Rooms Campus Cost

6p - 9p T641 WA $1,000

6p - 9p D306 DA $1,000

9a - 4p E531 WA $175

9a - 4p T641 WA $300

9a - 4p T641 WA $199

9a - 4p T641 WA $300

9a - 4p T641 WA $199

9a - 4p T641 WA $199

9a - 4p T515 WA $199

9a - 4p E315 WA $175

8:30a - 12:30p D305 DA $425

6p - 9p T515 WA $1,100

6p - 9p T655 WA $360

9a - 4p T641 WA $360

6p - 9p D306 DA $360

6p - 9p T655 WA $99

6p - 9p D306 DA $99

6p - 9p T655 WA $1,000

6p - 9p D306 DA $1,000

6p - 9p T655 WA $99

6p - 9p D306 DA $99

6p - 9p T655 WA $180

6p - 9p D306 DA $180

6p - 9p T655 WA $360

6p - 9p D306 DA $360

9a - 4p T511 WA $300

9:30a - 12:30p D306 DA $375

6p - 9p T641 WA $375

9a - 4p T655 WA $199

9a - 4p T515 WA $399

9a - 12p T515 WA -

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Microsoft Office® Essentials 2013 Word, Excel, PowerPoint, and Outlook are among the most utilized computer software programs in any work environment. Enroll in this course today for an introduction to the basic computer concepts and the powerful applications available in MS Office. This program includes the following courses as listed below: Office & Outlook, Word, Excel, PowerPoint, and Integrated Program and Tasks 2013. Please see full course descriptions for each individual component below. Prerequisite: Students need to be familiar with basic computer naviga-tion; using the mouse, opening and closing windows. 36 hours

Microsoft Office Individual Courses Prerequisite: Students need to be familiar with basic computer navigation; using the mouse, opening and closing windows.

Microsoft Office® & Outlook® 2013 Included in MS Essentials or offered as an individual course This session will focus on basic computer concepts and the powerful applications available in the MS Office components. Navigate the ribbons and menus, create folders, and organize your files for efficient recall. You will learn how to send and receive messages in MS Outlook, attach a file to an email message, and save an attached document. 3 hours

Microsoft Word® 2013 Included in MS Essentials or offered as an individual course Microsoft Word is an easy to use word-processing program that allows you to create many different types of documents. Get up to speed quickly in four content-packed sessions. Learn to format text using fonts and word art, paragraphs including bullets and hanging tabs, tables, and mail merge operations to create professional letters, enve-lopes and labels. 12 hours

“Course was swift and enjoyable. Instructor was very helpful on questions and problem solving. Time passed quickly and the course criteria was thorough and interesting.”

Allan Madahbee MS Office Essentials

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Microsoft Excel® 2013 Included in MS Essentials or offered as an individual course MS Excel is an electronic spreadsheet used to store, organize, calculate and manipulate data. This course will improve your competency in creating worksheets using basic formulas and functions, as well as creating and modifying charts-- an asset in any job in today’s industry where the budget along with the collection and tracking of data is es-sential to business success. 12 hours

Microsoft PowerPoint® 2013 Included in MS Essentials or offered as an individual course Microsoft PowerPoint is a presentation software program. A great tool for business, classrooms, and personal use. Develop your skills to create a slideshow presentation today! Topics include how to create, save, print and deliver a presentation; work with slide layout, design and organization; import an outline to and from MS Word; and incor-porate graphics, animation and sound. 6 hours

Microsoft Office® 2013 - Integrated Program Tasks Included in MS Essentials or offered as an individual course Learn how to share data and information between the MS Office® applications. Practice integrating Word, Excel and PowerPoint with each other. This comprehensive session will explain, for instance, how to integrate data from Excel into Word and PowerPoint and how to integrate Excel charts into Word and PowerPoint. 3 hours

nv.edu/pdct ● 203-575-8029 ● nc@nv.edu

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Project Management This course will give you the basics on the project management process and the tools needed to manage both small and medium-sized projects. Designed for people who may not be formally employed as project managers but may occasionally be called upon to lead a small- to medium-sized project for the company. You will strategically plan a project so that you can achieve the desired results on time and on budget. You will identify its requirements and the resources you have to work with, monitor the project’s progress, and mitigate the related obstacles so that you can lead a team in bringing the project to a successful completion. 12 hours

QuickBooks Pro® 2015 This comprehensive course covers the fundamentals of using QuickBooks Pro® 2015 to track the finances of a small business. Students will learn with a hands-on approach by doing the actual accounting for a fictional company. Practice how to set up a new company, create databases to store information about customers and vendors, set up inventory, process invoices, work with bank accounts, process payments, enter and pay bills. Textbook and soft-ware access are included. 15 hours

“My experience has been very positive at NVCC. I am a 1996 gradu-ate and have continued to further my education at NVCC over the past 19 years with various non-credit courses.”

Dawn Heroux NVCC QuickBooks Pro Student

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Spanish for the Workplace Increasingly, area businesses report that a growing percentage of their workforce and customers is Spanish-speaking, with English as their second language. Now you can improve the com-munication among members of your staff and with your clients/customers by offering a class in Spanish for the Workplace. This course is designed to give participants the ability to converse with Spanish-speaking colleagues and customers and learn a vocabulary specific to a business setting. Improving your overall internal and external company communication and cultural understanding will positively impact employee involvement, respect for others, and productivity and business success. Hours determined based on assessment of employee needs.

Security Officer Certification Complete this one day, 8 hour course required to be a security officer in Connecticut. Training will include small group discus-sion and simulated experiences as you learn about private secu-rity, search and seizure, basic first aid and many other public safety issues. Students are required to pass a written exam with a minimum score of 75%. A State issued photo ID is required. For more information please visit the Connecticut Department of Public Safety at www.ct.gov/DPS, Special Licensing and Firearms. 8 hours.

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Succession Planning If your boss were to leave tomorrow, could you name two qualified replacements ready to step into their role? Succession planning is a process whereby an organization ensures that employees are recruited and developed to fill each key role within the company. Learn how to build a succession plan that includes current best practices. Join your colleagues to discuss the impact of hiring practices, professional devel-opment strategies and the value of building diversity to secure a sus-tainable future for the organization. 6 hours

Supervisory Skills Training This course provides training to new supervisors, as well as current supervisors looking to refresh their knowledge and hone their skills. The goal of this program is to provide valuable strategies, insights, and tools in these essential topics: Transition to Supervision; Communica-tion; Leadership; Motivation; and Team Building. Also included are segments on ethical behavior, conflict resolution, and best practices of performance management. The schedule includes two follow-up ses-sions (at 5- and 7-week intervals) to facilitate the application of your new skills, addressing specific challenges and concerns in an open, sup-portive environment. 18 hours

nv.edu/pdct ● 203-575-8029 ● nc@nv.edu

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CAMPUS DIRECTIONS

NVCC Waterbury Campus, 750 Chase Parkway

Route 8 Take the Danbury exit onto Rt. I-84 West, then first exit off I-84 (exit 18). Bear left to light and take a left. Go to second light for East Entrance or third light for West Entrance.

Route I-84 West Take exit 18, bear left to light and take a left. Go to second light for East Entrance or third light for West Entrance.

Route I-84 East Take exit 18. At light take a right and at next light take a right. Go over bridge and at light take a left onto Chase Parkway. Go to first light for East Entrance or second light for West Entrance.

Parking for Waterbury Campus Visitor parking spaces are available outside of Kinney Hall. Students and visitors may park in any legal parking spot in the garage or open lots that is not designated as faculty or staff. Public transportation is readily available.

NVCC Danbury Campus, 190 Main Street

Route I-84 East: Take I-84 East toward Danbury. Take exit 5 toward CT-37/Downtown Danbury/CT-39/Bethel/CT-53 for 0.1 mile. Turn slight right onto Downs St. for 0.2 mile. Turn right onto Main St./CT-53 for 0.8 mile. At the inter-section of Liberty and Main Streets, 190 Main St. is on the right.

Route I-84 West Take I-84 West toward Danbury. Take exit 5. Turn right at the light onto N. Main St./Main St., CT-53, for 1.1 miles. At the intersection of Liberty and Main Streets, 190 Main St. is on the right.

Parking for Danbury Campus Free parking is available for currently registered NVCC students and teaching faculty at the Patriot Garage located on the corner of National and Delay Streets. Patriot Garage parking permits are available at the NVCC Danbury administration office. Public transportation is readily available.

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IMPORTANT INFORMATION

Textbooks and Educational Materials

No need to make a trip to the bookstore, all required textbooks, and materials will be provided in class and are included in the cost of the course.

Refund Policy, Changes and Cancellations

Withdrawal and refund requests must be received three business days (72 hours) prior to the beginning of class unless stated otherwise in the course description. Refunds are not granted after this deadline.

Telephone: 203-575-8029 Fax: 203-575-8243 Email: nc@nv.edu Mail: Non-Credit Refunds, Room 407 Naugatuck Valley Community Col-lege 750 Chase Pkwy., Waterbury, CT 06708

If there is a course cancellation due to insufficient enrollment, students will be notified by phone, mail and/or email. Please make sure when registering that your contact information is up-to-date. We would like to offer you the opportunity to transfer to another section, if available, or to another class of your choosing. If we have not heard from you within 7 business days, a refund will automatically be processed. Please allow 2-4 weeks for processing. The person registered in our records system is the person who will receive the refund.

The College reserves the right to make changes to the information listed in this publication or to cancel courses due to insufficient enrollment or other reasonable causes. Full refund is made if the College cancels the

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College Closings & Delays

College closings due to inclement weather are announced over local AM/ FM radio/TV stations, on the college website (nv.edu), on the college’s main phone line (203-575-8000) and a text message is sent to everyone who is registered through myCommNetAlert System. Like-wise, in the event of an early closing, the same communication will occur. If the college has a delayed opening, all classes that begin before the delayed opening time will not be held that day and will be resched-uled at another time. Danbury and off-site cancellations: If NVCC cancels or delays classes, this applies to Waterbury and Danbury Campuses as well as all off-site locations. In the event of cancellation or delay of Danbury only, an announcement will be posted on nv.edu/Danbury or you may call 203-797-9361 for an automated message. Nondiscrimination

Naugatuck Valley Community College does not discriminate on the basis of race, color, religious creed, age, sex, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, sexual orientation, gender identity and expression or genetic information in its programs and activities. In addition, the College does not discriminate in employment on the additional basis of veteran status or criminal record. The following individual has been designated to handle nondiscrimination policies regarding disability policies: Robert Divjak, Director of Facilities/Section 504/ADA Coordi-nator, Room C216, Naugatuck Valley Community College, 750 Chase Parkway, Waterbury, CT 06708; 203-575-8235. The following individual has been designated to handle nondiscrimination policies regarding sex discrimination as well as other forms of prohibited discrimination: Jacquie Swanson, Associate Director of Human Resources/Title IX Coor-dinator, Room K704, Naugatuck Valley Community College, 750 Chase Parkway, Waterbury, CT 06708; 203-575-8043. Students with Disabilities

If you are a student with a learning disability that may require an aca-demic adjustment, please contact our staff at 203-575-8161. Students with all other disabilities must contact Laurie Novi at 203-575-8035. Adjustments will only be provided to those students who have complet-ed the disabilities disclosure process. Please contact the appropriate office at least three weeks prior to the course. Failure to do this may result in a delay or inability to provide the requested adjustment(s).

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HOW TO REGISTER AN EMPLOYEE Step 1 – Choose the right program

Please browse our course descriptions and see our current course offerings on page 12-13 “Business at a Glance.” If you have questions or do not see what you or your employees need, contact Judith Slisz, Coordinator, at jslisz@nv.edu or 203-596-8743. New program ideas are always welcome.

Step 2 – Determine the funding source/method

Payment must be provided at the time of registration. Payment methods include: check, American Express, MasterCard, Visa and Discover credit/ debit cards, tuition authorization letter, or purchase order.

A Tuition Authorization Letter or PO must be on official company stationary and include:

student’s proper name, address and phone number;

course title(s), course number (CRN), total course fees;

guarantee of payment in full for course (s);

and company contact with mailing address where the invoice should be sent, including signature of the authorizing agent.

Step 3 – Submit the Registration and Payment

Complete the registration form on the next page and send with payment using one of the methods below:

Mail: NVCC, Non-Credit Lifelong Learning Registration, Room K407, 750 Chase Parkway Waterbury, CT 06708. Fax: 203-575-8277 AMEX/MC/Visa/Discover, or Tuition Authorization Letter only. Phone: 203-575-8029, Monday - Friday, 8:00 am to 5:00 pm AMEX/MC/ Visa/Discover only. Walk In: NVCC, 750 Chase Parkway, Waterbury, CT, Non-Credit Lifelong Learning, Kinney Hall, Room K407 or 183 Main Street, Danbury, CT (Moving to: 190 Main Street, Danbury, CT) Monday through Friday, 8:00 am to 5:00 pm.

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