professional development chapter 1. chapter 1 tour: professional development healthy body and mind...

Chapter 1 Tour: Professional Development

Healthy Body and MindPages 25-33

Establish routines to maintain a healthy body and mind

1Effective Communication

Pages 34-38

Explain the elements of effective communication

2

Human RelationsPages 38-44

Develop and maintain positive human relations

3

Ergonomics

Exercise

Rest and Relaxation

Hygiene

Image

NutritionProfessional Development

Chapter 1.1Professional Development

Healthy Body and Mind

Healthy Body and Mind1


It is all about choices:

Which of the above should be chosen for a snack, an apple or chips?





Which shoes would provide more comfort for standing long periods of time?





Which accessories are more appropriate for a professional cosmetologist?




Professional development is all about making appropriate

choices that lead to a HEALTHY BODY AND MIND

Professional development is all about making appropriate

choices that lead to a HEALTHY BODY AND MIND



Category: Healthy Body and Mind

F A T I G U E

Word Wall

A RLC O

Fatigue

EI S

Word Wall


N EH G IFatigue EYCalories

Word Wall


A L IO

Fatigue

Calories

Hygiene

I STH S

Word Wall


D I A T RP I S TO

Word Wall

Fatigue

Calories

Hygiene

Halitosis


G O N O ME I C SR

Word Wall

Fatigue

Calories

Hygiene

Halitosis Podiatrist Ergonomics


• Necessary for a healthy, happy life

• Sleep helps relieve frustrations and tensions resulting from everyday activities

• 6-8 hours of sleep helps prevent fatigue

6 to 8 hours of sleep a day,

helps to keep fatigue away.



Rest and Relaxation

Rest and Relaxation

• Getting away from it all is very important for a healthy body and mind

– Reading a book

– Listening to music

– Watching TV

– Going for a walk



Many people think sleep is not important. The National Commission on Sleep Disorders discovered that sleep problems cost businesses almost 16 billion dollars per year.

Rest and Relaxation

Beyond the Book

• A regular exercise routine will help you look, feel, and work better

– Stimulates blood circulation

– Encourages proper functioning of organs

• Exercise your mind by reading

Rest and RelaxationExercise



If you cover 1 mile by walking or jogging, you spend the same amount of energy in both cases.

This is because you are moving the same weight the same distance.

Speed does not matter.

It is the distance covered that affects how many calories you burn.

1453

94

ExerciseBeyond the

Book

www.manbir-online.com

http://www.manbir-online.com/

• A balanced diet is essential for: – Personal and professional well-being – Prevention of certain diseases

• Most foods contain a mixture of 3 energy nutrients– Carbohydrates– Fats– Proteins

• Energy that food contains is measured in calories

Nutrition



• Body uses energy to:– Heat itself– Build its structures– Move its parts

• Energy may also be stored in body fat for later use

Nutrition Nutrition



RDA – Recommended Daily Allowance

Nutrition



http://mypyramid.gov/

http://mypyramid.gov/

NutritionBeyond the

Book

Adapted from Body of Knowledge-Mary Beth Janssen

There are six different tastes recognized by humans:

• Sweet • Sour• Salty

Many experts believe the right proportion of all six of these tastes at each meal eliminates food cravings that could lead to overeating and needless snacking.

• Pungent• Bitter• Astringent

Hygiene

Science that deals with healthful living

PersonalHygiene

Individual system for maintaining your cleanliness and health

Practices that preserve the health of the community

PublicHygiene



Hazards

• Impure air from poor ventilation

• Inadequate lighting

• Improper disinfection practices

• Improper storage or use of food

As a professional in the salon, you are expected to protect your clients against:

Your job as a professional is to protect and serve the public.

Hygiene



• Oral hygiene refers to maintaining healthy teeth and keeping the breath fresh

• Regular bathing using soap for cleanliness, followed by application of deodorant, plays a major role in preventing unpleasant body odors

• Bad breath is called halitosis

Hygiene



Good hygiene is to professional development as a key is to a car. You can’t start without it.

HygieneBeyond the

Book

Image

• Beautiful hair is clean, healthy hair

Hair Care

• Healthy, glowing skin is equally dependent on good nutrition, exercise and rest

• Basics of Makeup Application– Foundation should match skin tone

– Contouring with light colors broadens

– Contouring with dark colors narrows

Skin Care and Makeup



Image

• Maintain smooth, soft, immaculately clean and well-manicured hands

Hands

• Take proper care of your feet

• Practice good posture

• Wear good-fitting, low, broad-heeled shoes

Feet



Image

• Ensure clothing is freshly washed or cleaned and pressed

• Clean and polish shoes

• Dress for success by incorporating current trends with your personal sense of style

Clothing



Image

• Maintaining good posture and moving properly will:

– Offer protection from muscle strain and potential injury

– Reduce physical fatigue

– Present an attractive image

Posture



Good posture is sound advice!

• Use height adjustments on chairs

• Keep head up, chin level, shoulders relaxed

• Sit well back in chair, keeping knees together and feet on floor

Image

Posture Tips



ImageBeyond the

Book

What you wear speaks so loudly, it’s difficult to hear what you’re saying.

Companies worldwide spend millions of dollars each year on packaging.

How you dress for business everyday must say something special about you. Packaging is important.

There is never a second chance to make a good first impression.

90% of the time the decision to hire someone is made in the first 2 minutes of the interview.

Ergonomics is the science that looks at:• How you do your work• What body movements, positions, tools

and equipment you use• The effect these things have on you and

your client’s health and comfort

Ergonomic Tips



• Working with back straight

• Using a free-standing sink

• Adjusting height of chair

• Tilting client’s head

• Working with client standing up (long hair)

Prevent neck and back problems by:• Using tilted seat or

wedge-shaped cushion for manicures

• Using pelvic tilt

• Placing one foot on a stool

• Avoiding high heels

• Avoiding overreaching

Ergonomic Tips



ErgonomicsErgonomic Tips

• Avoiding long periods of standing

• Raising feet on stool during break

• Wearing comfortable, rubber-soled shoes

• Using shock-absorbing inserts

• Wearing support hose/socks

• Utilizing hydraulic chairs that can adjust

• Using a cushioned floor mat

Prevent foot and leg problems by:



Ergonomics


• Utilizing swivel chair


• Using well-oiled, sharp shears

• Using rotating-handled shears

• Implementing use of arm rest at manicure station

• Using hair cutting techniques that help you keep your wrists straight

Prevent hand and wrist problems by:




Ergonomics


• Using swivel chair


• Holding tools to avoid raising arms

• Extending client’s arms when doing nails

• Using arm rest at manicure station

Prevent shoulder problems by:




Ergonomic exercises can help prevent fatigue, pain, and/or injury in all areas of your body. Try one of the following exercises.

Ergonomics

Hand Spread - Make a fist with both hands, hold tightly for 3 seconds. Now spread your fingers to their furthest extension and hold for an additional 3 seconds.

Beyond the Book

Chin Tuck - Pull your chin down to your chest and hold for 5 seconds before returning your head to a relaxed position.

Healthy Body and Mind Self-Check


Using what you have learned in this chapter, choose which photo shows appropriate attire for a job interview and explain your choice.



A. B.


Photo A represents the appropriate attire for a job interview.



A.

1. To prevent fatigue, the recommended number of hours of sleep is _____ to _____.

2. T or F Exercise helps you look, feel and work better.

3. The science that deals with healthful living is referred to as ________.


On a sheet of paper numbered 1-7, answer the following questions:



4. To reduce body odor, you should bathe regularly and use soap and ___________.

5. Bad breath is also known as ___________.

6. Contouring with dark colors narrows, while contouring with light colors ___________.

7. A science that looks at the effects of how you do your work and the body movements used while you perform that work is called ___________.






Know ChartAs you correct your answers, evaluate your progress. Create a Know Chart with 2 columns. Place correct answers from the Self-Check under the “I Know” column. Then place incorrect answers under the “I Need to Study” column.

KNOW CHART

1.

2.

3.

4.

5.

6.

7.

I Know:1.

2.

3.

4.

5.

6.

7.

I Need to Study:

1. To prevent fatigue, the recommended number of hours of sleep is _____ to _____.

2. T or F Exercise helps you look, feel and work better.

3. The science that deals with healthful living is referred to as ________.hygiene


6 8

Now check your work.



4. To reduce body odor you should bathe regularly and use soap and ___________.

5. Bad breath is also known as ____________.

6. Contouring with dark colors narrows while contouring with light color__________.

7. A science that looks at the effects of how you do your work and the body movements used while you perform that work is called ___________.

halitosis




deodorant

ergonomics

broadens

Rest and Relaxation

Sleeping less than 6 to 8 hours causes your body to become fatigued and not function properly

Exercise

Lack of exercise limits your body’s ability to look, feel and work better



Lessons Learned

Face the

Facts



Nutrition

A balanced diet is essential for your personal and professional well being

The body uses energy to heat itself, build its structures, and move its parts

Lessons Learned

Face the

Facts

Lessons Learned Face the

Facts



Hygiene

A personal hygiene routine is essential if you expect clients to enjoy their appointment with you

Public hygiene preserves the health of the community– Proper air ventilation– Adequate lighting– Proper disinfection practices– Proper storage of food


FactsImage

Beautiful hair is clean, healthy hair

Healthy, glowing skin is equally dependent on good nutrition, exercise and rest

Hands must be smooth, soft, immaculately clean and well-manicured

Maintain good posture to enhance physical well-being and reduce fatigue

Take proper care of your feet– Wear good fitting, low, broad-heeled shoes– Practice good posture Chapter 1.1

Professional DevelopmentHealthy Body and Mind




FactsErgonomics

Work with your back straight

Avoid overreaching

Adjust chair height

Elevate foot on stool or change positions frequently when standing for long periods of time

Use a cushioned floor mat




FactsErgonomics

Wear support hose and comfortable shoes with shock absorbing inserts; avoid high heels and pointed toes

Use sharp shears that fit your hand

Use hair cutting techniques that help you keep your wrists straight

Manicure stations should have arm rests for the client and cosmetologist

1. You have just been hired by a shoe company to sell their new shock-absorbing shoe in your area. Make a list of professionals who need to stand for many hours per day and would benefit from this type of footwear.

2. You have noticed slight pain occurring in your neck and back after working full days in the salon. The pain has been getting progressively worse by the day. What should you consider changing about your neck and back positions while you work?

IT’S 2 U!



1. Professionals who need to stand for many hours a day include:

IT’S 2 U!



Answers

• Cosmetologists

• Estheticians

• Nurses

• Doctors

• Waitresses/Waiters

• Teachers

2. To prevent neck and back problems, consider the following recommendations:

IT’S 2 U!



Answers

1. Work with your back straight

2. Use straight back bend

3. Use free-standing sink

4. Adjust height of client’s chair

5. Tilt client’s head

6. Work with client standing (long hair)

7. Use a chair with a tilted seat when manicuring

8. Avoid arching backward

9. Place one foot on a stool to relax

10. Avoid high-heeled shoes

11. Avoid overreaching


Paying attention to important details regarding:• Rest and relaxation• Exercise• Nutrition• Hygiene• Image• Ergonomics

will help you build a healthy body and mind and elevate your status as a professional cosmetologist



Professional Development

Chapter 1.2Professional DevelopmentEffective Communication

Effective Communication2

VerbalNonverbal

A M M A RG R

Category: Effective Communication

Word Wall

E R B A LVGrammar Category: Effective

Communication

Word Wall

T A C TGrammar

Verbal


Word Wall

F L E C TI I O NN

Grammar

Verbal

Tact


Word Wall

E R T O NO E SV

Grammar

Verbal

Tact

Inflection


Word Wall


N V E R BN A LO

Grammar

Verbal

Tact

Inflection

Overtones

Word Wall

B O D Y

A N G U A G EL

Grammar

Verbal

Tact

InflectionOvertones

Nonverbal


Word Wall

Body Language

Every time you exchange ideas, thoughts orfeelings with someone you are communicating

Effective Communication


Sadness

Happiness

Anger

Nonverbal Communication


Confusion

• Smiling communicates approval

• Nodding shows agreement

• Shaking hands is a sign of trust

• Leaning forward indicates interest

• Crossing arms on chest displays disapproval

Important messages are exchanged without speaking; this nonverbal communication is called “Body Language”


Body Language


Nonverbal communication matters.

Research supports that 55% of communication is based on body language.

Nonverbal CommunicationBeyond the

Book

Verbal Communication

Voice and ToneTone

Gentle HarshInflection

Low HighLevel

Soft LoudRate of speech

Slow Fast

Hello

How are you?


Practice appropriate grammar by avoiding the use of:• Double negatives• Slang words• Words whose true meanings

aren’t appropriate


It ain’t no good.

It is not good.

Grammar


• Present a pleasant greeting

• Use tact (say proper thing without being offensive)

• Express your ideas clearly

• Define purpose of your communication


Two-Way Communication


• Know importance of your ideas• Be aware of your environment• Watch your overtones• Consult with others when

necessary• Be a good listener


Two-Way Communication


The greatest problem in communication is the illusion that it has been accomplished.

- Daniel W. Davenport

The art of communication is the language of leadership.

- James Humes

Verbal CommunicationBeyond the

Book

Indicate whether the action is nonverbal or verbal.

SmilingNonverbal

Head nodNonverbal

Saying “Hi”Verbal

HandshakeNonverbal

YellingVerbal

Talking on the phoneVerbal

Effective Communication Self-Check


The tone of your voice, inflection, level and rate of speech all play an important role in:

a. public hygiene

b. body language

c. verbal communication

d. nonverbal communication


- Helps preserve the health of the community

- Messages exchanged without speaking

- Messages exchanged without speaking



On a sheet of paper numbered 1-4, list four of the nine keys to effective two-way communication.

1.

2.

3.

4.



KNOW CHART

1.

2.

3.

4.

I Know: I Need to Study:

1.

2.

3.

4.


1. present a pleasant greeting

2. use tact3. express your ideas

clearly4. define the purpose of

your communication

5. know the importance of your ideas

6. be aware of your environment

7. watch your overtones8. consult with others

when necessary9. be a good listener





Important messages are exchanged without speaking; this nonverbal communication is called “Body Language”

Lessons Learned

Face the

Facts



Tone of your voice, inflection, level and rate of speech are key components of verbal communication

Practice appropriate grammar by avoiding the use of:– Double negatives– Slang words– Words whose true meanings

aren’t appropriate

Lessons Learned

Face the

Facts


Two-Way Effective Communication

Present a pleasant greeting

Use tact (say proper thing without being offensive)

Express ideas clearly

Define the purpose of your communication

Lessons Learned

Face the

Facts


Practice Effective Communication SkillsShown in the left column are phrases that could be communicated more effectively. Think of an alternate effective phrase to replace the ineffective phrase as the suggestions appear on the screen.

Ineffective EffectiveWhat are you talking

about?

Why are you so mad?

What do you mean you don’t understand?

That’s none of your business.

Please explain this to me. I’m not sure I understand.

I don’t understand why you are so angry.

Perhaps I didn’t make myself clear.

Even my hairdresser doesn’t know for sure.

IT’S 2 U!


Professional Development

Teamwork

Personality Ethics

Human Relations3


Human Relations

Category: Human Relations

H U M A N

R E L A T I O N S

Word Wall


R S O N A

Human Relations

P L I TE

Word Wall

Y


T T I T U

Human Relations

D EA

Personality

Word Wall


E SC U R

Human Relations

TO

Personality

Attitude

Y

Word Wall


E WAT M

Human Relations

R

Personality

Attitude

Courtesy

O K

Word Wall


E SI

Human RelationsPersonality

AttitudeCourtesy

T C

Teamwork

H

Ethics

Word Wall

Human Relations

Human relations is the psychology of getting along with others

Factors influencing human relations in the workplace include:

• Personality

• Teamwork

• Professional code of ethics


Human Relations

Rest and RelaxationPersonality

Sum total of the emotional and behavioral characteristics that make you unique

The outward reflection of your inner feelings, thoughts, attitudes and values

……


Human Relations

Pleasing Personal Attributes:

• Good sense of humor

• Considerate nature

• Positive attitude

• Emotional control

• Vitality

• Flexibility

• Friendliness

• Good manners

Personality


Human Relations

Personality

Attitude, not aptitude, changes your altitude.

An “attitude” is the specific and identifiable emotion and/or reaction one experiences and

projects in dealing with the demands of life

Attitudes can be changed; it is not easy but is often the key to having your life

run smoother


Human Relations

A negative attitude can have a negative impact on others

Personality

Habits• “Learned” and reinforced through events

in your environment

• Limit your potential for success when they are unattractive


Human Relations

“We are what we repeatedly do.”--Aristotle

Habits of Success:

• Maintain attendance and punctuality

• Connect with your client

• Extend courtesy (thoughtfulness of others)

Personality


Human Relations

Courtesy is the key to success.

“An individual’s self-concept is the core of his personality. It affects every aspect of human behavior: the ability to learn, the capacity to grow and change. A strong, positive self-image is the best possible preparation for success in life.”

--Dr. Joyce Brothers

PersonalityBeyond the

Book

Teamwork


Human Relations

A harmonious salon environment depends heavily on teamwork

•An individual member of a team brings certain characteristics that have a positive influence on the group

– Keeping your salon station clean adds visually to overall atmosphere

– Placing and storing tools after use avoids potential frustration when another stylist needs the tool

– Respecting confidences is essential for an atmosphere of trust and sharing

Key words for teamwork are…

CONSIDERATION and COOPERATION

Teamwork


Human Relations

Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.

--Andrew Carnegie

TeamworkBeyond the

Book

• Personal ethics are your own personal system of moral principles and values

• Professional ethics deal with proper conduct in relationships with your employer, co-workers and clients

• Adherence to a professional code of ethics builds personal integrity

Ethics


Human Relations

Professional Code of Ethics

Responsibilities and work ethics that will help you gain respect and build solid professional relationships with your clients and co-workers include:

• Respect

• Courtesy

• Eagerness to learn

• Honesty

• Loyalty

• Trustworthiness

• Regulatory compliance

• Pride in your profession


Human Relations

Respect


If someone wants privacy, give it to them

Show clients your best manners and behavior

If a co-worker has a new technique to show, watch, learn and show support

Courtesy

Eagerness to learn


Human Relations

Responsibilities and work ethics that will help you gain respect and build solid professional relationships with your clients and co-workers include:

Code of Ethics

Honesty


Never lie to get your way

If a co-worker has asked you to cover, don’t let them down

Follow the proper infection control and safety procedures

Show your clients you have pride by doing the best job that you possibly can

Trustworthiness

Regulatory compliance

Pride in your profession


Human Relations

Loyalty Don’t service a client outside of the salon

Code of Ethics

Commitment to Excellence

Invest in yourself!

There is no limit to the success you can achieve

if you are willing to invest the time

and energy that success demands of the

true professional.


Human Relations

Notice that "I" is at the center of the word "ethical." There is no "they." Achieving the ethics of excellence is our individual assignment.

--Price Pritchett

EthicsBeyond the

Book

Your feelings, thoughts, emotions, skills and goals are all part of your __________.

a. attitude

b. personality

c. personal ethics

d. human relations

Human Relations Self-Check

- Specific and identifiable emotion and/or reaction

- Proper conduct in relationships

- Psychology of getting along with others


Human Relations

On a sheet of paper numbered 1-5, list five personal attributes that contribute to a pleasing personality.

1. 4.

2. 5.

3.



Human Relations


1. vitality

2. flexibility

3. friendliness

4. good manners


5. positive attitude

6. good sense of humor

7. considerate nature

8. emotional control


Human Relations

What are the two key words for teamwork?

ConsiderationCooperation



Human Relations


___ 1. Personal ethics

___ 2. Personality

___ 3. Attitude

___ 4. Habits

___ 5. Courtesy

___ 6. Human relations

a. Your thoughtfulness of others is the key to success

b. Specific and identifiable emotion or reaction one experiences in dealing with the demands of life

c. Your own system of moral principles and values

d. The psychology of getting along with others

e. The outward reflection of your inner feelings, thoughts, attitudes and values

f. “Learned” and reinforced through events in the environment

On a sheet of paper numbered 1-6, match the term with the best description by placing the letter of the description next to your number.


Human Relations


Human Relations


KNOW CHART

1.

2.

3.

4.

5.

6.

I Know: I Need to Study:

1.

2.

3.

4.

5.

6.


___ 1. Personal ethics

___ 2. Personality

___ 3. Attitude

___ 4. Habits

___ 5. Courtesy

___ 6. Human relations

a. Your thoughtfulness of others is the key to success

b. Specific and identifiable emotion or reaction one experiences in dealing with the demands of life

c. Your own system of moral principles and values

d. The psychology of getting along with others

e. The outward reflection of your inner feelings, thoughts, attitudes and values

f. “Learned” and reinforced through events in the environment


c

e

b

f

a

d Chapter 1.3Professional Development

Human Relations

Personality

Personality involves all of the emotional and behavioral characteristics of a person, including beliefs, values and goals as well as attitudes and habits

An attractive personality, along with a positive attitude, is one of your greatest assets in life

Being courteous allows clients to feel comfortable and relaxed


Human Relations

Lessons Learned

Face the

Facts

Teamwork

In order to create an appealing visual atmosphere and abide by regulating agency standards, it is important to keep the work station clean, with all tools in place

Consideration and cooperation are key words for teamwork


Human Relations

Lessons Learned

Face the

Facts

Ethics

Personal ethics are one’s own established moral principles and values

Professional ethics involve relationships with others in the workplace, including employers, co-workers and clients

Adherence to a professional code of ethics builds personal integrity


Human Relations

Lessons Learned

Face the

Facts



Human Relations

Lessons Learned

Respect

Courtesy

Eagerness to learn

Honesty

Loyalty

Trustworthiness

Regulatory compliance

Pride in your profession

Face the

Facts

Choose the statement in the following list that would NOT be included in a professional code of ethics.

• Practice only the highest standards of infection control as provided by your regulating agency laws

• Gain new clients by striving to attract your fellow stylists’ clients

• Represent yourself, your services and products honestly to the public

• Be consistent in pricing your services


Human Relations

IT’S 2 U!

• Gain new clients by striving to attract your fellow stylists’ clients

This statement would NOT be included in a professional code of ethics.


Human Relations

AnswerIT’S 2 U!

On a sheet of paper numbered 1-10, answer the following questions.

1. How many hours of sleep do most people need in order to function properly?

a. 1 to 2 hours

b. 3 to 4 hours

c. 6 to 8 hours

d. 9 to 12 hours

Professional Development Self-Test

Chapter 1Professional Development

2. Which of the following is NOT a primary consideration for good physical health?

a. personality

b. balanced diet

c. adequate rest

d. regular exercise



3. What is the science that deals with healthful living?

a. hygiene

b. nutrition

c. sanitation

d. public sanitation



4. What is the science that looks at how you do your work and what body movements, tools and equipment benefit you and your client’s health and comfort?

a. economics

b. ergonomics

c. public hygiene

d. personal hygiene



5. When selecting shoes for work, consider all of the following recommendations EXCEPT:

a. wear shoes with high heels

b. wear low, broad-heeled shoes

c. wear comfortable, rubber-soled shoes

d. use shock-absorbing inserts inside your shoes



6. The exchange of thoughts, ideas or feelings with someone is called:

a. language

b. personality

c. communication

d. public relations



7. Tone of voice, inflection and rate of speech are all important factors in:

a. ergonomics

b. body language

c. physical image

d. verbal communication



8. All of the following statements are true about attitude EXCEPT:

a. an attitude can be changed

b. people are born with very few attitudes

c. an attitude is an identifiable and specific emotion

d. an attitude can only have a positive impact on others



9. Proper conduct in relationships with your employer, co-workers and clients is known as:

a. economics

b. personal hygiene

c. professional ethics

d. professional connecting



10. Consideration and cooperation are key words for:

a. ethics

b. teamwork

c. ergonomics

d. public sanitation



Time to check the self-test


1. c. 6 to 8 hours

2. a. personality

3. a. hygiene

4. b. ergonomics

5. a. wear shoes with high heels


Time to check the self-test


6. c. communication

7. d. verbal communication

8. d. an attitude can only have a positive impact on others

9. c. professional ethics

10. b. teamwork


Chapter 1: Professional Development

• Healthy Body & Mind• Effective Communication• Human Relations

+ + =

In conclusion...

professional development chapter 1. chapter 1 tour: professional development healthy body and mind...

Documents

mind body

mind healthy body

mind1 healthy body

mindhealthy body

professional cosmetologist

walk chapter

relaxationexercise chapter

hours of sleep