professional opportunities orientation program
DESCRIPTION
NCR ranked in Top 100 - 1998, 1999, 2000, 2001 Retention Strategies, Benefits Options, Staff Diversity, Career Development. Professional Opportunities Orientation Program. David Churchill Director of Project Management Information Technology Services September 17, 2002. Agenda. - PowerPoint PPT PresentationTRANSCRIPT
C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 1
Professional Opportunities Orientation Program
David Churchill
Director of Project Management
Information Technology Services
September 17, 2002
NCR ranked in Top 100 - 1998, 1999, 2000, 2001Retention Strategies, Benefits Options, Staff Diversity, Career Development
C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 2
Agenda
• NCR Overview
• Opportunities in
Information Technology Services– Organization & Functions
– Job Families
– Career Paths
• Career Management– Performance Management
– Professional Development
– Candidate Characteristics
• NCR @ Indiana University
C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 3
NCR Overview - Quick Facts
• NCR is the leader in providing Relationship Technology solutions including privacy-enabled Teradata warehouses and customer relationship management (CRM) applications, retail store automation and automated teller machines (ATMs).
• Targeted markets are Retail, Financial, Communications, Manufacturing, Travel and transportation, and Insurance.
• Ranked #304 in Fortune 500
• 2001 Revenue: $5.9 Billion
• Employees: Over 30,000
in over 100 countries
• Headquarters: Dayton, OH
C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 4
Opportunities in Information Technology Services
• Functional organizational structure, distributed globally– Engineering / Product Management
– Marketing & Sales
– Delivery (ERP)
– Services
– Finance
– Human Resources
– Data Warehouse
• 1,256 IT people
in 41 countries
• Major Locations: – Dayton, Ohio
– Sophia, France
– Sydney, Australia
– Tokyo, Japan
Cus
tom
erS
ervi
ces
Enterprise Application Engineering & Support
Technology & Infrastructure
QUALITY
Business Unit IT TeamsEnterpriseApplications
Fin
anci
al
Ret
ail
Sys
tem
edia
Application Definition and Delivery
Ter
adat
a
BU specific Engineering and Support
C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 5
Opportunities in Information Technology Services
• Organization FunctionsIT Partner• Alignment to BU• IT Strategies, Priorities,
Roadmap• Portfolio and Program
Management• Program Requirements• Relationship Management
& Communications
Application Engineering & Support
• Architecture• IT Architecture• Interoperability
• Engineering• Project Management• Software Engineering /
Systems Integration• Installation & Testing• Configuration Mgmt• Supplier Mgmt
• Support• Database Administration• Performance Mgmt• Software Support• Software Maintenance
• Quality• CMM, Software Quality
Assurance, Metrics
Application Deployment & Local Support
• Deployment• Project Management• Data Modeling,
Transformation, Conversion
• Local Application Integration
• User Testing & Training• End User Operational
Support & Consulting• Relationship Management
with Regional Organizations• Local Application Support &
Disposition Management
C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 6
Opportunities in Information Technology Services
• Organization FunctionsTechnology & Infrastructure• Global Processing
• Systems Monitoring• Server Operations• HW and OS Support• Systems Performance• Storage Management• Data Backup / Recovery• Disaster Recovery• Capacity Planning
• Voice / Data Networks• Network Design &
Capacity Planning• Network Monitoring• Remote Access• Voice/Data Services
TCO• Security
• Standards, Processes, Audits, Monitoring
Functional Support• Quality
• Six Sigma• Project Management• CMM / SQA• Strategy• Communications
• Finance & Administration• Financial Planning,
Reporting, & Analysis• Procurement
• Procurement & Compliance
• Human Resources• Job Families & Skills
Requirements• Recruiting• Talent Management• Compensation &
Recognition
• Workgroup Computing• End User Productivity
Solutions (email, etc)• PC Software
Management• PC TCO• Workgroup Design &
Standards (server, PC)• Workgroup Data
Management• End User Training,
Consulting, On-Site Support
• Help Desk Call Center & Support Process
• First-level Problem Resolution
• Problem Escalation
C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 7
Opportunities in Information Technology Services
Business Technical
TechnicalSolutionsEngineer
TechnologyConsultant
Acct/Ops MgtNetwork Engineer
NetworkArchitect
ProcessingSolutions
Consultant
OperationsAnalyst
Service DeskConsultant
Software Engineer
SoftwareDeveloper
ApplicationsDeployer
Database Adm
ApplicationsArchitect
Vendor Mgr
Solutions Consultant
Project Management
ProjectCoordinator
Project Mgr
Program Mgr
Executive Program Manager
Project Mgr
IT Partner
Business SolutionsConsultant
IT Product Specialist
IT ProgramDirector
IT Product Manager
ProductManagement
• IT Job Families / Roles
C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 8
Opportunities in Information Technology Services
• IT Career Paths
Non-IT PathsNon-IT Paths
IT Business PathIT Business Path IT Technical PathIT Technical Path
Undergrad EntryUndergrad Entry
Graduate EntryGraduate EntryTechnical Skills:Programming, Integration, Support
Business &Technical Skills:Planning, Analysis, Design
Emphasis on
Business Skills:Strategic Planning, Financial Management,Operations, …
Typical assignmentis 18-24 months
Project ManagementBusiness Solutions Consultant
Software EngineerTechnology Solutions Consultant
MarketingFinance
C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 9
Opportunities in Information Technology Services
• An Example IT Career Path– Software Engineer - 3 Years
• Logistics• Procurement• International Sales & Marketing
– Business Solutions Consultant - 3 Years• Law Department• Controller’s Division
*** Earned MBA Degree ***
– IT Partner / Program Manager - 4 Years• Professional Services
*** Earned PMP Degree & Certification ***
– Professional Services Consultant (non-IT) - 2 Years• Year 2000 Customer Migrations
– Professional Services Director (non-IT) - 1 Year• Business Operations
– IT Services Director - 2 Years• Global Deployment• Quality - Project Management
There is no “correct” path,so enjoy the journey!
C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 10
Career Management
• Performance Management– Provides for clear
objectives, aligned to strategy
– Ongoing feedback between manager and employee
– Specific development opportunities identified to increase performance
– Formal performance review annually
C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 11
Career Management
• Professional Development– Your Responsibilities
• Accept responsibility for your own career
• Assess your interests, skills, and values
• Establish goals and career plans
• Utilize development opportunities
– Tuition Reimbursement &
Professional Certification Programs
• Talk with your manager / HR Consultant about your career
• Follow through on realistic career plans
• Build your network & seek a mentor
– Your Manager’s Responsibilities• Provide timely performance feedback
• Provide developmental assignments and dollars
• Participate in career development discussions
• Support employee annual development planning
C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 12
Career Management
• Candidate Characteristics– Preparation for Position
• Academic Success• Academic Curriculum• Work Experience• Internships
– Behavioral Attributes• Technical/Professional Knowledge and Skills• Sense of Urgency / Bias Toward Action• Individual Accountability• Sets High Standards• Competitive Spirit• Communications Skills
• Targeted Selection Interviews– STAR = Situation, Task, Action, Result
C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 13
NCR @ Indiana UniversityFinance/Accounting Entry Level
• Pre-Night Date(s): Oct-17-2002
• Interview Date(s): Oct-18-2002
• Graduation Date: Dec-2002 - Jun-2003
• GPA Required: 3.0 (Cumulative)
• Citizenship: Permanent Resident Visa or U.S. Citizenship
• Education Requirements: Bachelor’s degree in Finance, Business, Accounting or related field.
Finance/Accounting Entry Level
• Pre-Night Date(s): Oct-17-2002
• Interview Date(s): Oct-18-2002
• Graduation Date: Dec-2002 - Jun-2003
• GPA Required: 3.0 (Cumulative)
• Citizenship: Permanent Resident Visa or U.S. Citizenship
• Education Requirements: Bachelor’s degree in Finance, Business, Accounting or related field.
Thank You!
Management Information Systems
• Pre-Night Date(s): Oct-17-2002
• Interview Date(s): Oct-18-2002
• Graduation Date: Dec-2002 - Jun-2003
• GPA Required: 3.0 (Cumulative)
• Citizenship: Permanent Resident Visa or U.S. Citizenship
• Education Requirements: Bachelors degree in Computer Science, Information Systems, Op. and Dec. Tech. (incl. Bus. Process Mgmt.), Computer Engineering or related field.
Management Information Systems
• Pre-Night Date(s): Oct-17-2002
• Interview Date(s): Oct-18-2002
• Graduation Date: Dec-2002 - Jun-2003
• GPA Required: 3.0 (Cumulative)
• Citizenship: Permanent Resident Visa or U.S. Citizenship
• Education Requirements: Bachelors degree in Computer Science, Information Systems, Op. and Dec. Tech. (incl. Bus. Process Mgmt.), Computer Engineering or related field.