Justin Whitehead

Retail & Procurement Specialist with international experience

Objective Broaden my knowledge and contribute to the growth and success of the company. Use my experience and skills to the benefit of the company and become an asset to the company

June 2015 – Present

Lindsay Saker Volkswagen East Rand Mall (Imperial Holdings)

Position Held – New Vehicle Sales Executive

Duties:-

Meet & Greet of walk-in customers

Structuring deals for customers in line with requirements

Marketing & selling of accessories and add-on products

Dealing with Finance Houses for customer settlements

Quotations/Offer to Purchase

Daily cold calling/prospecting for new business

Daily follow ups on customer interests

Liaising with other branches for stock requirements

Daily/Weekly meetings with Sales Manager and Dealer Principal re: sales

Dealing regularly with 3rd party suppliers for aftermarket accessory

fitments eg: Smash and Grab, Audio/Bluetooth Accessories etc.

22 Hewit Street, The Stewards, Lakefield, Benoni

Mobile: 071 217 9079 Email: Justin.r.whitehead@gmail.com

March 2014 – February 2015

Hyundai Automotive South Africa (Hyundai Bedfordview & Edenvale)

Position Held – New Car Sales Executive

Duties: -

Meet & Greet of walk-in customers

Structuring deals for customers in line with requirements

Marketing & selling of accessories and add-on products

Dealing with Finance Houses for customer settlements

Quotations/Offer to Purchase

Daily cold calling/prospecting for new business

Daily follow ups on customer interests (Higher Gear system)

Liaising with other branches for stock requirements

Daily meetings with Sales Manager and Dealer Principal re: sales

Preparation of vehicles/PDI/Delivery Fuel etc

Ensuring showroom floor models are prepped for presentation

Licensing & Registration on time for customers

Ensuring settlements are done/settled on time

September 2013 – February 2014

Flight Centre South Africa Limited Festival Mall Kempton Park

Position held: - Travel Expert

Duties:-

Airfare/Package quotation to clients for various destinations

Daily Banking duties as per rostering

Checking of Q’s daily as per rostering

Client complaints & queries

Dealing with clients face to face as well as in person on a daily basis

Utilization of resources available to me to cater and tailor packages

which are most cost effective taking into consideration client budget

Responsible for monthly marketing campaigns and ensuring all Monthly brochures/marketing materials are well displayed and available to clients for maximum exposure (Window boards/Captain’s Catalogues)

Following up with clients on satisfaction of packages offered and alterations to quotations/estimates or variation of destinations to suit client budgets

Underwent an intensive 1 months training on systems and procedures in September 2013 at Flight Centre’s Training Academy in Northcliff and thereafter was placed in Festival Mall as a Travel Expert

January 2013 – August 2013

The New Clicks Group MUSICA Business Division

Position held: - STORE MANAGER Festival Mall, Kempton Park

Duties: -

Daily Cash ups and counting of cash

Daily reconciliations of EFT transactions from previous days’s trading

Daily spot checks/counts on high value merchandise items eg: Playstation Consoles/Games & XBOX Consoles/Games and also cellphones, Vodacom outlet for contracts/pre-paid sim cards

Strategic store planning and layout for best exposure and display/merchandising of New Releases/Goods on Sale etc

Planning and implementation of monthly marketing campaigns, and ensuring marketing campaigns are as as per Head Office and store Standard Operating Procedures (SOP’s) and implemented on time.

Monthly Stock Takes with senior management/Area Leaders to establish shrinkage statistics and implement action plans for avoidance of high stock shrinkage

Ensuring all stock received is invoiced into system, correctly priced and secure-tagged as store used Sensormatics systems to minimise shrinkage problems.

Monthly management meetings with Divisional Managers and Area Managers to report back on Sales/Shrinkage/Staff Hours worked/Action Plans for the store, and breakdown and analysis of

Income Statements to Divisional Manager/s/Risk Managers.

Monthly/Weekly/Daily/Weekend Staff Rostering so as not to exceed different types of perm & casual staff hours worked, to ultimately keep staff over expenditure to a minimum (unless in extreme circumstances, where staff were ill and unable to report for duty)

General Daily admin duties

Overall management and security of staff and merchandise held in store to maximise business sales/profit potentials to the best of my ability

Recruiting of staff and interviewing of staff (permanent as well as casual) with Area Manager for potential employment in store

Jul 2012 - Sep 2012

Dollar Thrifty

Daily Fleet checks of vehicles on hand. Supervising cleaning staff as well as the driving staff. Total number of staff members was 7. Ensuring vehicles for rental purposes are mechanically sound. Supervising refuelling and issuing of fuel slips to drivers. Liaising with main depot for daily vehicle requirements and issuing of non-revenue movement tickets to drivers. Liaising with branch manager, rental agents and tracking department on daily basis. Supervision and delegation of duties to drivers for change over, breakdowns and mechanical problems.

Experience Dec 2007 – May 2010

Etihad Airways PJSC (UAE)

Senior Sourcing Officer

Headed up a pilot project of introducing departments to be responsible for their own procurement yet complying with the corporate governance and supply chain policies – I started with the Marketing & Product department which I completed successfully.

Responsible for training staff on the system [Oracle] as well as policies and procedures.

Responsible for sourcing products & services for the marketing & product department, usually at short notice and urgent.

Vendor verification and evaluation.

Negotiating with suppliers on price, delivery schedules and service delivery

Product evaluation.

Also involved in tender board procedures.

Preparing Purchase orders, follow ups, supplier relation management. Preparing weekly and monthly reports for management

Liaising with end users up to CEO office level to discuss their requirements and to assist them with setting up procedures to follow to complete procure to pay process.

Periodically based in the properties and special projects department assisting with the procurement needs for construction of the new head office and various other Etihad projects. Review and approve purchase orders, ensuring corporate governance is followed. Working to very tight deadlines.

Also based in the Marketing/Event & Exhibitions department for the latter of my working career with the airline, handling and taking care of key large accounts/sponsorships: FERRARI, MANCHESTER CITY FC, CHELSEA FC and various other smaller internationally and locally based sponsorships (Baniyas Football Club, which is owned by His Highness Sheikh Mohammed Al Nahyan of Abu Dhabi Emirate)

Apr 2007 – Nov 2007

Etihad Airways PJSC (UAE)

Procurement Executive

Started at Etihad as a Procurement Executive, acting on requisitions by end users, complying with the company’s policies and corporate governance. Liaising with suppliers and end users from all departments within the airline. Processing purchase orders and follow up. We source products & services worldwide. System used: Oracle. Promoted to Senior Sourcing Officer 1

st December 2007

Prior Experience – South Africa

Jan 2004 – Apr 2007

South Africa

I was working at home, doing some general market research for companies, digital photography, desktop publishing. I also completed two courses through Unisa during this time in retail marketing and merchandising.. As well as learning some valuable life skills. In November 2006 we moved to Abu Dhabi

June 2000 – December 2004

DLIi [Designer Labels International] – Johannesburg International Airport,

Duty free area

Store Manager

DLi is part of the Busby Retail Group in South Africa. They are one of the larger retail groups. At DLi we sold brands like Guess, Nine West, Calvin Klein, Endless Spirit, Fubu, PellePelle, Kangol, Sissy Boy

Supervising staff of 6, managing the branch, merchandising, dealing with

foreign as well as local clients and currencies, stock ordering and stock control, dealing with suppliers, weekly and monthly revenue reports. Presenting the monthly revenue reports to ACSA [Airports Company of South Africa], promotions and sales, banking, market research

When I joined the branch all the buying was done by our head office and stock was not moving as we catered to international travelers who had different demands to what the people within south Africa were demanding [seasonal differences, different fashion trends]. I then approached our management and put forward a proposal for the branch to do its own buying. This was approved and I was then responsible for buying for the store, meeting with suppliers, analyzing trends. Through this the shop became one of the shops within the group with the highest turnover.

We were awarded with the branch of the year award and increased turnover by 70 %

May 1999 – May 2000

QdataDynamique

Customer Service Executive and sales support

QdataDynamique was a provider of payroll software which they had developed themselves.

Telephonic support for customers, client courtesy visit, sales support, general administration

The payroll package they had developed was taken over by the parent company and company was restructured, hence my leaving

January 1996 – April 1999

GSM Cellular

East Rand Mall [large shopping mall near the Johannesburg International Airport, South Africa]

Store Manager

I started with GSM cellular as a sales assistant, after 3 months I was promoted to Branch Manager

Managing branch, supervising staff of 5. Selling and promoting mobile phone contracts as well as mobile prepaid. We also sold Nokia, Motorola, Sony, Ericsson, Siemens and various others handsets and accessories. Dealing with customer queries and complaints, face to face as well as telephonically. Minor mobile phone repairs. Mobile phone register. Daily banking. General Admin. Weekly and monthly reports

Prior to this I worked at DHL and TNT courier as a customer service representative doing bookings, tracers, queries.

Education Certificate: Introduction to retail

University of South Africa – UNISA – Centre for Business Mangement Certificate: Retail Marketing and Merchandising University of South Africa – UNISA – Centre for Business Management Certificate: Selling skills Sales Impact Certificate: Security Awareness Halsec –DHL

High School Certificate

Sir Pierre van Ryneveld High School – Kempton Park, South Africa

Completed Emergency Response Planning course at Etihad Airways and became a volunteer ERP officer

Attended a purchasing & supply chain conference organized by the Abu Dhabi Chamber of Commerce

Interests Digital photography, travel, music, sport [golf, motorsport, tennis]

Awards Received/Achievements

Branch of the year award at DLi International

Operator of the month award at Autopage Paging where I worked as a paging operator on a temporary basis when first out of school

Promoted to Branch manager at GSM Cellular after just 3 months

Promoted to Senior Sourcing Officer at Etihad Airways after 7 months

I was selected to represent and ‘be the face of Etihad Airways’ in a photographic archive, which would be used for print, banner, online and corporate literature orientated publications/advertisements/announcements & hand-outs REF www.etihadairways.com interactive tour.