AND PERFORMANCE SPECIALISTS

EQUIPPED FOR EFFICIENCY

875 Walnut Street, Suite 310 | Cary, NC 27511

919.342.6600 | f: 919.371.0301 | surazalsystems.com

HITECH SOLUTIONS THAT PERFORM & PROTECT

network engineeringThe networks we build are designed to work well, so you can work betterWe use equipment – servers, routers, switches, firewalls that we know will maximize performance. Our networks are robust secure,

and dependably efficient.

Full coverageAs Technology Specialists, we offer a full range of professional services. One thing all of our services have in common is our high

personal involvement — your network is our business. Together with our expertise in network technology, you are assured the

highest quality of service, whatever your needs. We can design, install and integrate an efficient, robust IT Technology solution for

any size organization. We back it up with responsive support that will keep you up and running at peak performance.

professional services

NETWORK• Installation and Integration• Site Surveys (wireless)• Network Health Audits• Troubleshooting and Protocol

Analysis• Staging and Configuration• Network Inventory• Network Roll-outs and Project

Management• Network Upgrade• SOLIDNET™ SSP

WAN/LAN ACCESS DEVICES• Routers• Layer 2 and 3 Switches• Bandwidth Managers• Internet Filters• Network Maintenance

UNIFIED COMMUNICATIONS• Voice Switch with Analog Digital

and IP Phones• Voice Over IP Gateway Servers and

Phones• Integrated Messaging with Email,

Voice and Fax

CABLING• Copper• Fiberoptic• Coaxal• Voice, Data & Video

WIRELESS• Access Points• Antennas• Cards

SECURITY SOLUTION• Firewalls/IPS• VPNs• Web Filters

YOUR SUCCESS IS OUR FUTUREcompany overview

Technology is our focus No matter what industry your organization is in, your technology is mission-critical. If the network is down, you can’t do business.Computer networks have become central to our communication. Multivendor, multi-platform, multi-location, wired and wireless configurations place extreme demands on IT staff.

It’s that simple.Simple? Make that complex — because the more technology is expected to do, the more complex it becomes. And today networks do it all. Business enterprises and educational organizations of all sizes depend on their technology for everything from in-house administrative and sales functions, to global information access and critical manufacturing processes.

That’s why we’re here. We help your network work well, so you can work more efficiently.We provide network support, from design and installation, to maintenance and 24x7 monitoring, for much less than the cost of adding inhouse resources.

Supporting our clients is our passion. The world is full of companies who claim to do everything. We aren’t one of them. Technology support and maintenance is what we do.Networks — We know them, we understand them, we care about them. We keep pace with fast moving technologies and stay ahead of the curve. We work with our own advanced Network Management Tools. Perhaps more importantly, we work with you. We become part or your team, getting to know your network inside and out, and make it our business to keep you up and running at peak performance.

Services and products SOLIDNET™network maintenance — end to end network supportOur proprietary SOLIDNET™ solutions include 24/7 remote network monitoring,

troubleshooting and on-site maintenance. SOLIDNET™ technology grants

visibility and access to the entire network from a central location, for proactive

prevention, fast diagnosis and fault resolution.

In addition to Basic Equipment Maintenance, SOLIDNET™ includes:

• A weekly on-site network engineer to complete project work as directed

• 24 Hour network monitoring with alerts to avoid surprises

• Remote network administration and troubleshooting

• Monthly network performance and security reports

• 24 Hour access to emergency on-call engineers.

SELF SERVICE PORTAL (SSP) — A view of your network health from anywhere, at any timeThis hosted, web-based technology management tool deploys SOLIDNET™ technology directly to IT managers and help

desk personnel. This technology provides IT staff with the information necessary to handle day-to-day network management,

maintenance and troubleshooting tasks from a web-based, secure portal.

PROFESSIONAL SERVICES — Expert network design, installation and integration services• Have your technology solutions designed and installed by the professionals who know your network.

• Enjoy the benefits of experience and unmatched customer service.

REMOTE & ON-SITE NETWORK MAINTENANCE

SOLIDNET ™maintenance features

Solid network maintenance Save time and money by “Smartsourcing” technology maintenanceSOLIDNET™ is a monitoring, troubleshooting, and maintenance service that transforms even the most complex networks into a solid, reliable, controlled resource.

SOLIDNET™ is based on our own proprietary solutions and backed by our personal commitment. It lets you “smartsource” the hard part of network maintenance for less than the cost of most alternatives.

As networks become robust and efficient, IT staff can devote their time to more important issues. This lets organizations concentrate on their core business without fear of disruption due to network downtime.

Our focus: people, security & performanceWe provide highly skilled and customer focused people to deliver the on-site technical support needed.

Our SOLIDNET™ multi-leveled network security architecture provides our customers the assurance of a safe and secure networking environment.

Surazal Systems specializes in advanced network performance. Our customers benefit from networks that can deliver the applications required today and in the future.

The technological advantageAs technical specialists, we have developed our own diagnostic and monitoring system. Our advanced SOLIDNET™ software tracks network performance 7/24/365, and provides visibility and access to the entire network from a central location.

Using SOLIDNET™, our specialists keep tabs on your network, spot bottlenecks, and take proactive action to prevent problems from arising. When faults do occur, we can diagnose and resolve them quickly. Regular activity reports give you clear insight into your network’s capacity and usage.

Virtual employee The personal touchWe take a personal interest in your success.

Of course there is more to SOLIDNET™ than

network management and maintenance. An

integral part of our SOLIDNET™ service is

what we call the “Virtual Employee.” This is a

Surazal network engineer who is at your site

1–4 days each week, depending on your needs.

The Virtual Employee handles technical projects,

installs and integrates equipment and designs, and plans

network changes at your request.

Not only does this support free your IT staff to focus on more valuable strategic functions, it also provides us with

an increased knowledge of your network. This in turn helps us to anticipate and head off potential problems

and take an active role in optimizing your IT operations. In a very real sense, we take a personal interest in your

success.

Your success is our future!

SOLIDNET™ translates our network savvy into your competitive advantage

OUR SERVICE• EXPERIENCE

• TOOLS

• TECHNOLOGY

• PROCESSES

• PEOPLE

YOUR BENEFIT• NETWORK RELIABILITY

• CONCENTRATE ON CORE BUSINESS

• LOWER OVERHEAD

• BETTER USE OF TIME

• BETTER USE OF STAFF

SOLIDNET™

Self-service network management Manage your network the way you wantSOLIDNET™ SSP is a unique hosted network management service that offers a flexible, scalable means of controlling and managing your network.

Our SOLIDNET™ integrated network maintenance solution and our technology expertise keep your IT systems running reliably and efficiently. The integrated Self-Service Portal (SSP) provides you access to network functions and diagnostics from anywhere at anytime.

Support at all levelsThe browser-based design of the SOLIDNET™ SSP also makes it an ideal tool for empowering a company help desk. With its suite of network tools, help desk staff can handle many events instead of referring them to System Administration.

While SOLIDNET™ SSP empowers, it never leaves you alone. In fact, it gives you access to all of our resources at the SOLIDNET™ Operations Center. Thus, it forms the entry point to a broader set of services.

SSP technology & architectureWe help your network work well, so you can work betterSOLIDNET™ SSP is a Web-enabled suite of applications designed around a three tiered integrated technology model. Three process “engines” sit at the core of this architecture:

Provisioning engineThis component enables customer and Surazal staff to quickly and automatically provision applications and services that will be part of a customized management system. It allows new customers to “turn up” services over the Internet using a standard web browser.

Infostore engineThis stores information about the customer’s network based on options entered into the Provisioning Engine. This information is supplied to the applications used to manage the network, providing trend, history, and analysis reports, along with information on network topology and assets.

Resolution engineThis component performs network and system diagnostics, isolates problems, and presents recommendations for resolving them. It uses a combination of historical data, real-time statistics, exceptional root cause analysis, and industry guidelines to preempt or resolve problems quickly.

ACCESS TO NETWORK MANAGEMENT INSTALLATION & INTEGRATIONself-service portal features professional service features

Technology solutions that work Technology by the expertsAs technology experts, we offer a full range of installation and integration services. Our solutions are at the leading edge of technology, and are backed by a team of dedicated engineers who specialize in several areas.

This is part of what sets us apart from our competitors. Because unlike most integrators we are thoroughly familiar with the equipment we install and integrate, and we know your network. We can design it, install it, monitor it and maintain it.

Network design and optimization is what we do best.

Ready to grow?The solutions we implement balance the technology needs of a growing enterprise with their budgetary requirements. At the same time, our hardware and software solutions are configured to let networks expand without becoming obsolete.

Full compliment of professional services

We install wired and

wireless networks for:

• Schools

• Healthcare

• Manufactures

• Hospitality

• Remote offices

• Corporate campuses

• Sales forces

• Teleworkers

• Conference facilities and

many other scenarios

Know how mission critical devices are performing

We specialize in:

• LAN/WAN

• VOIP Solutions

• Wireless

• Security Solutions

• Unified Communications

• Bandwidth Management

• Custom Applications

Our Partners