professional services copy for slideshare
DESCRIPTION
Salesforce for Professional Services, with Tquila and Kimble The most successful Professional Services firms are those that can grow their organisation efficiently. In order to be achieve maximum efficiency they must adopt best practice processes in sales, delivery and operations and utilise tools that have been designed to support these processes and provide accurate information. Traditional tools have been designed to inform a business how it’s performed historically, however for a growing business it’s more important to forecast the future. This presentation will highlight: The challenges facing Professional Services firms How the solution available from Kimble on the Salesforce platform provides the real time information services businesses need Show how Kimble customers are growing on average 25% faster than the industry norm and achieving net margin improvements of over 3%.TRANSCRIPT
Hello
Salesforce for Professional Services26th September 2013@tquiladotcom
Introduction to Tquila
About Salesforce
How to run your professional services business with Salesforce & Kimble - Introduction - User cases - Demonstration
Agenda
DEVELOPERCERTIFIED
SALES CLOUDCERTIFIED182 SALESFORCE
CERTIFICATIONS
at a glanceTquila by the numbers
14NATIVELANGUAGES
2422 SERVICE CLOUDCERTIFIED 67
+311%REVENUE GROWTH2011/2012
167EMPLOYEESGLOBALLY
4KEY GEOGRAPHIES: UK,GERMANY, INDIA & JAPAN
why we’re different
OUR COMPANY
15%OF ALL UK CERTIFICATIONSARE IN TQUILA
1 of 3MVPs IN THE UK
2 of 8CERTIFIED TAs IN EMEA
230+MAN-YEARS OF SALESFORCE EXPERIENCE
ONLY SALESFORCE PRODUCT DEVELOPMENT PARTNER IN EMEA
TQUILA LABSWE’VE DEVELOPED LOW-RISK, LOW-COST ACCELERATORS
UXONLY PURE-PLAY SALESFORCE COMPANY WITH A DEDICATED USER EXPERIENCE TEAM
TECHNICAL LEADERSHIP
SALESFORCE PLATINUM PARTNER SINCE THE PROGRAMME LAUNCHED
HEROKU PLATINUM PARTNER
10%SALESFORCE OWNED
Many customers
fail to drive all the
value available from Salesforce
how we helpCompanies leverage value Integration with complex back-end systems
Help create better insight
Help you make better decisions
Challenge your processes
Rapid delivery decreases time to value
Design experiences that users love
SO WHAT DO WE ACTUALLY DO?
©Tquila | One Stop Data| August 2013
©Tquila | Client Name | Date
create value with Salesforce
WHAT WE DO
STRATEGY & INNOVATION
TECHNOLOGY & INTEGRATION
SUPPORT & MAINTENANCE
WHAT THAT MEANS TO YOU
A competitive advantage for your business
Getting maximum ROI from your Salesforce investment
Encouraging innovation within your business practice
Enterprise design and implementation of all Salesforce products
Integrating Salesforce into your backend systems
Designing simple interfaces that hide complexity from your users
Helping you run & maintain SF in a cost effective way (saving you money)
Skilling your organisation (so you don’t have to)
Owning problems you don’t want to own
OUR PROJECTS
360
TQUILA DELIVERS SOLUTIONS ON ALL SALESFORCE PLATFORMS
74 13Custom
Development
73Enterprise Integration
22Governance
11
WHAT WE DO
STRATEGY & INNOVATION
TECHNOLOGY & INTEGRATION
SUPPORT & MAINTENANCE
HOW WE DO IT
• Value Mapping
• Enterprise Architecture
• User Adoption Strategy
• Process Improvement
• C-MDM Strategy
• Customisation
• Sales Cloud
• Service Cloud
• Marketing Cloud
• Systems Integration
• Force.com Development
• Mobile Apps
• Health-checks
• Small Works
• Maintenance
• Project Team Support
• On-site Support
74 13Custom
Development
73Enterprise Integration
22
Governance
11
create value with Salesforce
OUR PROJECTS
360
TQUILA DELIVERS SOLUTIONS ON ALL SALESFORCE PLATFORMS
©Tquila | One Stop Data| August 2013
low risk & customisable
Fills most common gaps in functional needs
Lower project costs
Faster delivery
Lower risk
Tquila’s Accelerators
Tquila AnywhereTquila Loco
Tquila Dashboards Tquila Form StormMulti Org Merge Tquila Calendar
Tquila Search
how we workTquila’s flexible 4D delivery methodology
©Tquila | One Stop Data| August 2013
Prioritised delivery phases based on value created
Agile / Waterfall or Hybrid
WE HELP YOU KEEP THEMYOU MAKE THE PROMISES
©Tquila | One Stop Data| August 2013
and more…
You’d be in good company
©Tquila | One Stop Data| August 2013
Thank You
Connect with your customers In a whole new Way
Become a Customer Company
Safe HarborSafe harbor statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal quarter. This document and others are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Small businesses are driving the economy
13+Million People in the UK
69%of customers have taken their business elsewhere over the past year due to a poor customer experience
Source: Accenture, “Defining Customer Experiences that Enable High Performance”
And delivering great experiences is paramount
But small businesses already have their hands full
Drivinggrowth
Managing Scale
Keeping Up Daily Operations
How can small businesses deliver engaging customer experiences AND grow your business?
Become a Customer Company: Connect with Customers and Grow Your Business With Salesforce
ConnectedProductsConnectedProducts
ConnectedCustomersConnectedCustomers
ConnectedPartners
ConnectedPartners
Connected
Employees
Connected
Employees
Mobile
SocialCommunity
Cloud
Our Mission:Cloud Computing Driver, Catalyst and Evangelist
MainframeEnterprise
Cloud Computing
Client/Server
Today1960s 1980s
Our Cloud Technology Is Unlocking Amazing Value
No HardwareNo Software
EasyFast
Auto UpgradesScalab
le
Open
Any DeviceData Portability
Flexible
App MarketplaceE
xtensible
Trusted
TransparencyReal-time
Status
#1 in Cloud Computing and Customer Relationship Management
#2 Highest Performing
#1 Sales, Service,
Marketing Product
#1 Cloud Computing
Market Share
#1 Innovation
2011, 2012
#1 World’s #1
CRM System
Expanding Our Presence in Europe
Salesforce European Data Centre
Signed Agreement with NTT
Support for Our Fastest Growing Region
Opening in early 2014
Located in United Kingdom
ADD INNOVATIO
N CHALLENG
E!
5M€ Challenge for European Start-ups
www.salesforce.com/uk/Challenge
Mainframe
Computing
MiniComput
ing
A Technology Revolution
Client Server
Computing
CloudComputin
g
SocialNetworking
Mobile Computin
g
1960s 1970s 1980s 1990s 2000s 2010s
Social Mobile Community
Apps Cloud Trust
Customer RevolutionCustomer Revolution
Reach customers and connect employees anywhere
Listen & respond to every conversation on any network
4.5 Billion Aggregate Social Users
1.7 Billion Touch Devices Shipped in 2012
Social & Mobile Revolution
Empower customers, employees,
partners
Empower users to take action on their
own terms
Build Customer Loyalty
Create public and private experiences
Apps & Community Revolution
Salesforce.com: #1 Enterprise Cloud Vendor
$111 Billion Industry in 2012
Trusted by businesses of all sizes
Earn the TRUST of customers, employees and partners
Cloud & Trust Revolution
Social Mobile Community
Apps Cloud Trust
Customer RevolutionCustomer Revolution
Small business are disconnected from those who matter most
Your Customers, Employees and Partners are already Connected...
But Is your Company Connected?
Become a Customer Company: Connect with Customers and Grow Your Business With Salesforce
ConnectedProductsConnectedProducts
ConnectedCustomersConnectedCustomers
ConnectedPartners
ConnectedPartners
Connected
Employees
Connected
Employees
Mobile
SocialCommunity
Cloud
Customer Companies deliver real results
Just ask our some of our customers
Thank You
PROFESSIONAL SERVICES MANAGEMENT SOLUTIONPROFESSIONAL SERVICES MANAGEMENT SOLUTION
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
How to grow your Professional Services firm faster and more efficiently with Salesforce & Kimble
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PROFESSIONAL SERVICES MANAGEMENT SOLUTIONPROFESSIONAL SERVICES MANAGEMENT SOLUTION
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
The key levers influencing growth and marginThe key levers influencing growth and margin
Higher ratesHigher utilisation
90% of Professional Services costs are people related…
PROFESSIONAL SERVICES MANAGEMENT SOLUTIONPROFESSIONAL SERVICES MANAGEMENT SOLUTION
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
The key levers influencing growth and marginThe key levers influencing growth and margin
Sell moreSell it profitablySell it when you expected to‘Just-in-time’ resourcing (permanent v associate)Minimise non chargeable time/ minimise overheadMinimise attritionDeliver more profitabilityBill accurately and efficientlyReduce cycle time for unbilled work and collect cash
more quickly
Closely aligned sales, resourcing and delivery processes drive 7% higher utilisation and 9% higher project profitability
PROFESSIONAL SERVICES MANAGEMENT SOLUTIONPROFESSIONAL SERVICES MANAGEMENT SOLUTION
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
A typical IT landscape?
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PROFESSIONAL SERVICES MANAGEMENT SOLUTIONPROFESSIONAL SERVICES MANAGEMENT SOLUTION
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
“Past performance is no guarantee of future results.”
PROFESSIONAL SERVICES MANAGEMENT SOLUTIONPROFESSIONAL SERVICES MANAGEMENT SOLUTION
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
Successful businesses need to improve operational efficiencies and truly
understand trends in their business
PROFESSIONAL SERVICES MANAGEMENT SOLUTIONPROFESSIONAL SERVICES MANAGEMENT SOLUTION
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
Predicting the future…Predicting the future…
What deals will close and when? Winning which deals will have biggest impact on performance?
How can I maximise utilisation?How does payment profile impact cashflow?Are they profitable?
What skills do I need to maximise profitability? What is the true cost of sale? What is the true profitability of my projects?
Spot problem projects and fix early Can you be sure you have booked everything (revenue leakage)? Forecast backlog accurately Which areas of business will perform best?
Real utilisation by business unit, geography, service line, individual, skill, etc Trend analysis
E.g. average billing rate, revenue earned by day, seasonality
PROFESSIONAL SERVICES MANAGEMENT SOLUTIONPROFESSIONAL SERVICES MANAGEMENT SOLUTION
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
System Overview - Kimble Modules Opportunity management
Account & Contact management (Salesforce) Opportunity Management (Salesforce) Automated Documentation Detailed Services Forecasting
Resourcing Resourcing Holiday and training Capability Management
Delivery Purchase Order management Expense and overtime policies Issue and Risk Management
Time and Expense (mobile) Predictive timesheets Approval processes
Billing Automatic invoice generation Finance integration Payment management
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PROFESSIONAL SERVICES MANAGEMENT SOLUTIONPROFESSIONAL SERVICES MANAGEMENT SOLUTION
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
PROFESSIONAL SERVICES MANAGEMENT SOLUTION
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
Summary
Kimble provides a single go-to system for your business making accurate and timely information available across the organization fostering collaboration and better decisions
Kimble improves pipeline visibility (opportunity, revenue, margin, resources) and allow you to understand the impacts on revenue and margin as the opportunity evolves
Kimble reduces your bid to bill cycle and helps enforce a rigorous bid process lowering the cost of sale and ensuring the most efficient deployment of resources
Kimble increases staff utilization and margin by providing resource visibility throughout the sales cycle
Kimble reduces administrative overhead through the provision and enforcement of both company and customer specific business rules reducing month/quarter/year end execution time
Accurate and timely billing in Kimble reduces aged and bad debt Profitable growth and increased shareholder value is realized through
Kimble’s ability to provide a holistic understanding of your business along with the detail to identify and address opportunities and problems ahead of time
PROFESSIONAL SERVICES MANAGEMENT SOLUTIONPROFESSIONAL SERVICES MANAGEMENT SOLUTION
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
Kimble Example BenefitsKimble Example BenefitsProblem Measures Feature Benefit / Improvement
Sales predictability • Forecast accuracy (by month)• Deal close accuracy (by close date)• Commit close rate %
• Detailed pipeline reporting• Workflow and alerts
• Increased close date accuracy
Maximizing resource utilization
• Billing efficiency• Resource utilization• Bench productivity
• Resource allocation from opportunity stage
• Report on non-billable activities• Approval process on all timesheets
• Increased resource utilization through visibility of forecast resource needs
Revenue completeness
• Days available v’s days billed – c.f. utilization
• Expense rebilling %• T&E write-offs
• Approvals on non-billable time entries
• Approval on write-offs• Expense rebilling defaulted at
project set-up
• Increased revenue completeness
Net Margin pressure • SGA costs as % of revenue• Average project gross margin
• See target margin before deal close • Reduced overhead costs through process automation
Delivering forecasted project gross margin
• Baseline margin v’s delivered margin• Original ETC v’s delivered effort
• Real-time Project financial dashboard
• Margin protection throughout project
Employee attrition • Employee attrition % • Efficiency of T&E entry• Mobile access to T&E• Collaboration / Chatter
• Increased employee satisfaction
Aged debt/bad debt • % of debt > 60 days• Bad debt write-offs
• All Invoicing items visible• WIP / Aged debt reporting• Control of write-offs
• Reduced aged debt through invoicing accuracy
• Customer satisfaction increased
Month End close too long
• Days to close month • Weekly close process• Period Management• Invoicing tied to delivery• Forecasting tied to sales & delivery
• Reduced days to close (can do in 3 days)
PROFESSIONAL SERVICES MANAGEMENT SOLUTIONPROFESSIONAL SERVICES MANAGEMENT SOLUTION
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
Case Study
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PROFESSIONAL SERVICES MANAGEMENT SOLUTIONPROFESSIONAL SERVICES MANAGEMENT SOLUTION
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
Rule Financial & KimbleKimble PSA Fuels growth for Rule Financial
With a strategy for further growth , and with a deployed workforce that is based in Rule offices and on client site, Rule required a solution that could service their current needs, and also scale as they continue to grow by both geography and number of people.
The solution needed to support the complete end-to-end process of their business. i.e. from contact management, project resourcing, project management, time and expense capture and invoicing. All roles in the business use Kimble in their day-to-day, and many access the system via mobile devices.
Kimble was selected as the package to achieve this, with the combined Salesforce and Kimble solution managing the opportunity-to-invoice workflow and helping drive efficiency and quality improvements across the business operations.
Additional platform products were added to the Kimble solution to achieve an even broader set of functionality for Rule Financial, including, Drawloop for document production and Dotmailer for marketing (currently in pilot).
Increased resource utilization through visibility of forecast resource needs
Increased revenue completeness, as all invoice items are managed in Kimble
Reduced overhead costs through process automation
Margin protection throughout project Increased employee satisfaction, due to
remote and mobile access, and increased collaboration
Reduced aged debt through invoicing accuracy
Reduced the days to close financial periods
CHALLENGE SOLUTION VALUE
OVERVIEW OF CUSTOMER & SUCCESS STORY
Rule Financial provides business consulting, technical consulting and IT services to help investment banks, asset and wealth management and related financial institutions to improve. They are established in the key financial centres of London, New York, Boston and Toronto, and currently employ over 650 people worldwide. Faced with a rapidly growing business and inefficient legacy silo systems, their inwardly facing operations, were hampering their growth and overall business efficiency across all areas of the company.
LOCATION: London, UK
COMPANY SIZE: 650
INDUSTRY:Professional
Services
SOLUTION SOLD: Kimble PSA (650 users)
SFDC SOLUTION(S): Platform
FIRST ACTIVE: 1st July 2013
CUSTOMER PROFILE
PROFESSIONAL SERVICES MANAGEMENT SOLUTIONPROFESSIONAL SERVICES MANAGEMENT SOLUTION
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
THIS DOCUMENT IS CONFIDENTIAL and intended solely for the use of the individual to whom it is addressed or any other recipient expressly authorised by Kimble Limited, in writing or otherwise, to receive the same. If you are not the addressee or authorised recipient of this document, any disclosure, reproduction, copying, distribution, or other dissemination or use of this communication is strictly prohibited.
Contact us: [email protected]
www.tquila.com
@tquiladotcom