professional training guide

Helping You Build a Better Workforceskillpath.com/onsite | 866-222-6315

Professional Training Guide

2021

Helping you build a better workforce since 1989When it comes to knowledge and experience you can trust, SkillPath beats competitors hands down. For more than 30 years, we’ve been leaders in professional improvement. Our primary focus has always been on helping you, your staff and your business be better — better communicators, better leaders and better employees overall.

The skills to make you better with the options to make you happy

We leverage decades of experience to provide you and thousands of clients across key industries with strategic, innovative training solutions designed for individual and organizational success.

Our solutions are as unique as your needs…

Different learning objectives require different methods, tools and techniques. Our comprehensive course catalog gives you the option to choose what and how you learn…

putting YOU in charge of your own professional path.

Visit skillpath.com for more information.

More than 250,000 individuals trust SkillPath for their training needs.

Top organizations across the

Fortune 1000

All branches of the U.S.

Armed Forces

All three branches of the federal government

All four major sports leagues — NFL, NBA,

MLB and NHL

Discover how our training solutions can help you build a stronger workforce for the future! Call us at 866-222-6315.

We conduct 16,000+ live events each

year. Find us in a city near you!

2 skillpath.com

https://www.skillpath.com

Our passion for learning extends

beyond business... SkillPath operates with one overarching mission:

Provide tools and instruction to make people better personally and professionally.

Your organization won’t be the only one to benefit when you choose SkillPath

as your training partner. Thanks to lifelong learners like you, we’re able to fund higher

education in a number of ways, including quality paid internships.

Since 2001, we have contributed more than $125 million

to scholarship, endowment and other funds in support of

higher learning.

SkillPath contributes all of our excess earnings to

support college students.

100%

skillpath.com 3

Developing Your Talent for Engagement and GrowthHelping You Build a Better Workforce Since 1989 ............................. 2

Our Passion for Learning Extends Beyond Business ......................... 3

How SkillPath Delivers Training to Your Organization ...................... 5

Modular Learning ........................................................................................ 6

Course Index ................................................................................................. 8

New and Noteworthy in FY20 .................................................................20

COURSE DETAILSLeadership .................................................................................................. 22

Communication ......................................................................................... 36

Productivity ................................................................................................ 50

Teamwork .................................................................................................... 66

Compliance .................................................................................................. 80

Additional Products ....................................................................................90

© SkillPath®. All rights reserved. SkillPath® is a registered trademark of the Graceland College Center for Professional Development and Lifelong Learning, Inc. Reg. U.S. Patent Trademark Office. All trademarks are the property of their respective owners. SkillPath claims no ownership interest in the trademarks.

We’re proud to partner with top organizations:• Mercedes-Benz

• Kaiser Permanente

• U.S. Food and Drug Administration

• Boeing

• Spectrum

• University of Notre Dame

• HBO

• Nationwide Children’s Hospital

• Lockheed Martin

• NFL

• Coca-Cola

• Centers for Disease Controland Prevention

• ESPN

• Bristol-Myers Squibb

• Trinity Health Systems

“… was very careful to listen to our needs and work with us to tailor the training to our audience. Money and

time well spent!” — GlaxoSmithKline

—————

“… used terminology and examples that were relevant and

current to our organization.” — American Diabetes Association

4 skillpath.com/onsite

How SkillPath Delivers Training to Your Organization

OPTION ONE

You already know exactly what you need.Page through this Professional Training Guide and select one, two or a handful of courses that suit your company’s training needs. Then give us a call, and we’ll start making arrangements to bring training to your location.

We have hundreds of dynamic, empowering and knowledgeable facilitators — three hundred-plus subject matter experts and world-class trainers — who can deliver a variety of learning experiences to seamlessly integrate our content with your business goals.

OPTION TWO

You need help creating the right solution.If you'd like our assistance creating a modular program or developing custom content, we can provide a mix of traditional classroom training and technology-based learning options to meet your specific organizational goals and budget. Give us a call so we can help maximize the impact for your group or department.

Our Engagement ModelSkillPath Enterprise Solutions will create a learning experience exclusively for your company and its most important asset: Your talent.

From the first consultative meeting to analyze your needs to the program debriefing, we build a comprehensive engagement model for you, ensuring long-term program application and effectiveness.

Step 1Analysis of Needs

Step 5ProgramDebriefing

Step 2ProgramDesign

Step 4ProgramDelivery

Step 3Program Review

skillpath.com/onsite 5

Modular LearningYour business is unique. So are your employees. That’s why SkillPath creates a learning experience that is aligned to your core values — and built on the foundation of five learning pillars that drive organizational success.

The Five PillarsEach pillar is broken down into courses and modules that support multi-generational learning styles and create a customized learning path for all levels of your workforce. Module-based learning optimizes efficiency, generates interactive discussion and enhances long-term application.

Covering a wide range of topics relevant in today’s business world…

• Leadership development

• Coaching and mentoring

• Interpersonal communication

• Administrative support

• Customer service

• Project management

• Collaboration and teamwork

• Human resources

• Sexual harassment prevention

• Unconscious bias

• Microsoft® technical skills

Leadership

Teamwork Productivity

Communication

Compliance


Build Your SolutionModules can be combined among courses and pillars to meet your organization’s unique training needs. We also offer ready-made learning paths that contain up to 12 hand-picked modules, taking the guesswork out of selecting modules on your own.

COURSE

COURSE

COURSE MODULE MODULE

MODULE MODULE

MODULE MODULE

MODULE

Modules can be…

Live instructor-ledInteract face-to-face in a traditional classroom setting with one of our trainers. We bring the best professional facilitators to your location to train your employees on-site.

Virtual instructor-ledParticipate remotely in a live instructor-led session via live video stream and one-way audio, while interacting via chat and interactive tools with participants and an instructor.

WebinarsView convenient one-hour training sessions on any device — desktop computer, laptop, tablet or smartphone. These programs are also available as digital downloads.

eLearningTake advantage of career-enhancing, curriculum-based online learning — high-impact, highly interactive solutions that engage learners online on their preferred device.


*All pricing is reflective of standard cost and does not represent rates negotiated with your representative.

Course IndexLEADERSHIP

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CTBSCoaching and Teambuilding Skills for Managers and Supervisors

24✔

CTBS_M1 Fundamentals of Leadership ✔ ✔ ✔

CTBS_M2 Coaching Team Members ✔ ✔ ✔

CTBS_M3 Coaching in Challenging Team Situations ✔ ✔ ✔

CTBS_M4 Building a Team ✔ ✔ ✔

CTBS_M5 Motivating and Engaging Teams ✔ ✔ ✔

CTBS_M6 Developing a Team Culture ✔ ✔ ✔

OSADAPT Adaptive Leadership 25 ✔

OSFEED Giving and Receiving Feedback 26 ✔

EXMG Excelling as a Manager or Supervisor 27 ✔

EXMG_1 Being a Leader vs. Being a Boss ✔ ✔ ✔

EXMG_2 Mastering Team Communication ✔ ✔ ✔

EXMG_4 Team Relationship Management ✔ ✔ ✔

EXMG_4 The Leader and the Work ✔ ✔ ✔

EXMG_5 Decision-Making Skills ✔ ✔ ✔

EXMG_6 Performance Management Methods ✔ ✔ ✔

EXMG_7 Being a Servant Leader ✔ ✔ ✔

EXMG_8 Creating High-Performing Teams ✔ ✔ ✔

EXMG_9 Team Motivation and Recognition ✔ ✔ ✔

EXMG_10 Coaching for Success ✔ ✔ ✔

EXMG_11 Communicating Up to Leadership ✔ ✔ ✔

EXMG_12 What Do I Do Next? ✔ ✔ ✔

FA2Fundamentals of Finance and Accounting for Non-Financial Managers

28✔



LEADERSHIP

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DARE Strengthening Leadership Skills for Managers 29 ✔

DARE_1 Influence of Servant Leadership ✔ ✔ ✔

DARE_2 Vision and Purpose ✔ ✔ ✔

DARE_4 Prioritizing Time ✔ ✔ ✔

DARE_4 Communicate Like a Leader ✔ ✔ ✔

DARE_5 Building a Decision-Making Team ✔ ✔ ✔

DARE_6 Leading Curiosity, Creativity and Innovation ✔ ✔ ✔

DARE_7 Developing Others ✔ ✔ ✔

DARE_8 Manager as Coach ✔ ✔ ✔

DARE_9 Adapting to Today’s Demands ✔ ✔ ✔

DARE_10 Manager as Change Agent ✔ ✔ ✔

DARE_11 Leading With Influence ✔ ✔ ✔

DARE_12 Extending Influence Outside Your Current Sphere ✔ ✔ ✔

PRMT Professional Development and Performance Planning 30 ✔

PRMT_M1 Aligning Employee Performance and Organizational Culture ✔ ✔ ✔

PRMT_M2 Skillfully Applying Adult Learning Principles ✔ ✔ ✔

PRMT_M3 Setting Achievable and Measurable Goals ✔ ✔ ✔

PRMT_M4 Communicating a Model of Constructive Feedback ✔ ✔ ✔

PRMT_M5 Constructing an Employee Development Plan ✔ ✔ ✔

PRMT_M6 Planning for Career Development ✔ ✔ ✔

HDW Dealing Effectively With Unacceptable Employee Behavior 31 ✔

BINTV How to Conduct Behavior-Based Interviews 32 ✔

MGEN Leading a Cross-Generational Workforce 33 ✔

MGRLDR Manager as Leader 34 ✔

OSREMOTE Successfully Managing Remote Workers 35 ✔



COMMUNICATION

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COMT Communicating With Tact, Diplomacy and Professionalism 38 ✔

COMT_M1 Fundamentals of Communication ✔ ✔ ✔

COMT_M2 Communicating With Tact and Diplomacy ✔ ✔ ✔

COMT_M3 Strengthening Credibility and Work Relationships ✔ ✔ ✔

COMT_M4 Powerful Listening Skills ✔ ✔ ✔

COMT_M5 Communicating With Different Personality Types ✔ ✔ ✔

COMT_M6 Positive Persuasion ✔ ✔ ✔

COMT_M7 Leading Productive Meetings ✔ ✔ ✔

COMT_M8 Communicating With Tact in Difficult Situations ✔ ✔ ✔

COMT_M9 Managing Conflicts and Preventing Communication Problems ✔ ✔ ✔

CRITDIS Critical Discussions 39 ✔

PROPRES Developing a Professional Presence 40 ✔

BUSE Writing Better Business Emails 41 ✔

BUSE_M1 Writing With Purpose ✔ ✔ ✔

BUSE_M2 Establishing the Role of Email in the Workplace ✔ ✔ ✔

BUSE_M3 Outlining the Mechanics of Writing Emails ✔ ✔ ✔

BUSE_M4 Polishing Grammar and Punctuation Skills ✔ ✔ ✔

BUSE_M5 Writing as a Process ✔ ✔ ✔

BUSE_M6 Troubleshooting and Proofreading: Refresh the Fundamentals ✔ ✔ ✔

OSLISTEN Active Listening 42 ✔



COMMUNICATION

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BWRK The Business Writing Workshop 43 ✔

BWRK_M1 Exploring the Basics of Business Writing ✔ ✔ ✔

BWRK_M2 Writing to Communicate ✔ ✔ ✔

BWRK_M3 Examining Instructional Writing ✔ ✔ ✔

BWRK_M4 Recognizing the Qualities of Informational Writing ✔ ✔ ✔

BWRK_M5 Writing as a Mode of Influence ✔ ✔ ✔

BWRK_M6 Practicing Diplomacy Through Writing ✔ ✔ ✔

PREZ Professional Presentation Skills 44 ✔

PREZ_M1 Fundamentals of Effective Presentations ✔ ✔ ✔

PREZ_M2 Planning and Preparing a Powerful Presentation ✔ ✔ ✔

PREZ_M3 Eliminating Speaker Anxiety and Nervousness ✔ ✔ ✔

PREZ_M4 Polishing and Delivering a Presentation Like a Pro ✔ ✔ ✔

PREZ_M5 Using Visual Aids Effectively ✔ ✔ ✔

PREZ_M6 Skillfully Handling Difficult Presentation Situations ✔ ✔ ✔

EECCThe Essentials of Communication and Collaboration for Leaders

45✔

OSNEGOT Mastering the Art of Negotiations 46 ✔

OSTECH Mastering the Art of Technical Writing 47 ✔

OSMEET Meetings That Work 48 ✔



PRODUCTIVITY

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P100 Successful Project Management 52 ✔

P100_M1 Project Management Methodologies ✔ ✔ ✔

P100_M2 Introduction to Initiation ✔ ✔ ✔

P100_M3 Planning Foundations ✔ ✔ ✔

P100_M4 Executing and Monitoring Performance ✔ ✔ ✔

P100_M5 Evaluation and Testing Cycles ✔ ✔ ✔

P100_M6 Acceptance and Closure ✔ ✔ ✔

P200 The Advanced Project Manager’s Toolkit 53 ✔

P200_M1 Uncovering an Ultimate Purpose ✔ ✔

P200_M2 Scheduling for Solutions ✔ ✔

P200_M3 Manage Risk ✔ ✔

P200_M4 Agile Needs Analysis ✔ ✔

P200_M5 Sprint Planning and Execution ✔ ✔

P200_M6 Outlook® for Project Management ✔ ✔

CTE Sparking Innovation and Creativity 54 ✔

MPD2 Controlling Chaos and Thriving Under Pressure 55 ✔

MMPO Managing Multiple Projects, Objectives and Deadlines 56 ✔

MMPO_M1 Finding Value Across Multiple Projects ✔ ✔ ✔

MMPO_M2 Preparing to Handle Competing Priorities ✔ ✔ ✔

MMPO_M3 Managing and Setting Achievable Objectives ✔ ✔ ✔

MMPO_M4 Planning to Increase Project Profitability and Productivity ✔ ✔ ✔

MMPO_M5 Scheduling and Establishing Accountability ✔ ✔ ✔

MMPO_M6 Identifying Risk and Limiting Burnout ✔ ✔ ✔



PRODUCTIVITY

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X100 Mastering Microsoft® Excel® for Office 365® Level 100 57 ✔

X100_M1 Fundamentals ✔ ✔ ✔

X100_M2 Getting Down to Business ✔ ✔ ✔

X100_M3 Getting Up to Date: Excel® Tables and PivotTable Reports ✔ ✔ ✔

X100_M4 Absolute vs. Relative Cell References and Conditional Formatting

✔ ✔ ✔

X100_M5 VLOOKUP and Other Common Functions ✔ ✔ ✔

X100_M6 Spreadsheet Formatting ✔ ✔ ✔


X200_M1Time-Saving Techniques — Understanding Essential Power Shortcuts and Functions

✔ ✔ ✔

X200_M2 Charting Essentials ✔ ✔ ✔

X200_M3 Mastering Forms, Form Objects and Templates ✔ ✔ ✔

X200_M4 Data Visualization Techniques ✔ ✔ ✔

X200_M5 Powerful Data Analysis Tools ✔ ✔ ✔

X200_M6 The Data Mining Add-In ✔ ✔ ✔


X300_M1Building Advanced PivotTables With Calculated Items and Fields

✔ ✔ ✔

X300_M2 Power Query Including the M Language ✔ ✔ ✔

X300_M3 Introduction to Power Pivot — Gathering Data ✔ ✔ ✔

X300_M4 Power Pivot DAX Measures ✔ ✔ ✔

X300_M5 Developing Reports and Dashboards Using Power BI ✔ ✔ ✔

X300_M6 3D Maps for Excel® ✔ ✔ ✔



PRODUCTIVITY

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CSVE Customer Service Excellence 60 ✔

CSVE_M1 Considering Customer Experience in Customer Service ✔ ✔ ✔

CSVE_M2 The Customer’s Point of View ✔ ✔ ✔

CSVE_M3 Creating a Customer Service Culture ✔ ✔ ✔

CSVE_M4 Three Guiding Principles for Customer Service ✔ ✔ ✔

CSVE_M5 Powerful Customer Service Communication Skills ✔ ✔ ✔

CSVE_M6 Handling Difficult Situations ✔ ✔ ✔

CSVE_M7 Powerful Communication Skills — Chat/Email ✔ ✔ ✔

CSVE_M8 Powerful Communication Skills — Telephone ✔ ✔ ✔

CSVL Customer Service Excellence for Leaders 61 ✔

CSVL_M1 Considering Customer Experience in Customer Service ✔ ✔ ✔

CSVL_M2 The Customer’s Point of View ✔ ✔ ✔

CSVL_M3 Measuring Customer Satisfaction ✔ ✔ ✔

CSVL_M4 Leading a Customer Service Culture ✔ ✔ ✔

CSVL_M5 Handling Difficult Situations ✔ ✔ ✔

CSVL_M6 Methods for Learning Customer Service Continuous Improvement ✔ ✔ ✔

CSVL_M7 Powerful Communication Skills—Chat/Email ✔ ✔ ✔

CSVL_M8 Powerful Communication Skills—Telephone ✔ ✔ ✔

TSKM Time and Task Management 62 ✔

TSKM_M1 Performance With Purpose ✔ ✔ ✔

TSKM_M2 Responding to Urgency ✔ ✔ ✔

TSKM_M3 Making Quality and Timely Decisions ✔ ✔ ✔

TSKM_M4 Needs-Based Time Management ✔ ✔ ✔

TSKM_M5 Manage Attention and Limit Interruption ✔ ✔ ✔

TSKM_M6 Inspire Creativity With a Positive Attitude ✔ ✔ ✔



PRODUCTIVITY

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PRBM Critical and Strategic Problem Solving 63 ✔

PRBM_M1 The Essential Characteristics of Critical Thinking ✔ ✔ ✔

PRBM_M2 How to Challenge Conventional Thinking ✔ ✔ ✔

PRBM_M3 Differentiating Opinions, Perceptions and Beliefs ✔ ✔ ✔

PRBM_M4 The Impact of Engagement on Diversity and Inclusion ✔ ✔ ✔

PRBM_M5 An Insightful Approach to Problem Solving ✔ ✔ ✔

PRBM_M6 Strategically Assembling and Assessing Solutions ✔ ✔ ✔

PRBM_M7 Thinking Beyond Today ✔ ✔ ✔

PRBM_M8 Making Strategic Decisions ✔ ✔ ✔

PRBM_M9 Applying Strategic-Thinking Tools ✔ ✔ ✔

EXAA The Extraordinary Administrative Assistant 64 ✔

EXAA_M1 Projecting a Professional Presence ✔ ✔ ✔

EXAA_M2 Cultivating Working Relationships ✔ ✔ ✔

EXAA_M3 Establishing Successful Partnerships ✔ ✔ ✔

EXAA_M4 Obtaining an Operations Approach ✔ ✔ ✔

EXAA_M5 Utilizing Organizational Tools ✔ ✔ ✔

EXAA_M6 Communicating Expertise ✔ ✔ ✔

OSSELL Strategic Selling Skills 65 ✔



TEAMWORK

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BDEI Building Emotional Intelligence 68 ✔

BDEI_M1 Understanding Emotions ✔ ✔ ✔

BDEI_M2 Strengthening Self-Awareness ✔ ✔ ✔

BDEI_M3 Achieving Emotional Balance ✔ ✔ ✔

BDEI_M4Crafting an Emotionally Intelligent Environment — Self-Regulate and Self-Motivate

✔ ✔ ✔

BDEI_M5 Handling Conflict With Empathy ✔ ✔ ✔

BDEI_M6Refining Relationships Through Social Awareness and Communication

✔ ✔ ✔

BDEI_M7 The Role of Emotional Intelligence in Leadership ✔ ✔ ✔

BDEI_M8 Applying Workplace Emotional Intelligence Tools ✔ ✔ ✔

OSCHANGE Embracing Change 69 ✔

OSCR Conflict Resolution and Confrontation Management 70 ✔

TEAM Effective Teamwork Strategies 71 ✔

TEAM_M1 Team Fundamentals ✔ ✔ ✔

TEAM_M2 Leverage Team Dynamics and Cohesion ✔ ✔ ✔

TEAM_M3 Enhance Cooperation ✔ ✔ ✔

TEAM_M4 Establish Effective Team Communication ✔ ✔ ✔

TEAM_M5 Resolve Team Conflict ✔ ✔ ✔

TEAM_M6 Improve Team Decision Making ✔ ✔ ✔

OSTRUST Fostering Trust in the Workplace 72 ✔



TEAMWORK

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WPFD Women’s Professional Development 73 ✔

WPFD_M1 Creating a Powerful Personal Brand ✔ ✔ ✔

WPFD_M2 Committing to Effective Communications ✔ ✔ ✔

WPFD_M3 Cultivating Strong Professional Relationships ✔ ✔ ✔

WPFD_M4 The Power of Influence ✔ ✔ ✔

WPFD_M5 Building a Meaningful Network ✔ ✔ ✔

WPFD_M6 Reflection for Purpose and Planning ✔ ✔ ✔

WPFD_M7 How to Craft Your Own Personal Brand Statement ✔ ✔ ✔

WPFD_M8 Collaboration in Today’s Workplace ✔ ✔ ✔

WPFD_M9 Effective Presentation Skills ✔ ✔ ✔

WPFD_M10 Making Decisions Strategically and Critically ✔ ✔ ✔

WPFD_M11 Embracing Creativity and Innovation ✔ ✔ ✔

WPFD_M12 Personal Development Plan ✔ ✔ ✔

HDDP How to Deal With Difficult People 74 ✔

OSLEADCH Leading Change 75 ✔

OSLEADAULeading Without Authority: How to Persuade, Motivate and Influence

76✔

OSPERACT Personal Accountability 77 ✔

INTP Strengthening Your People Skills in the Workplace 78 ✔

OSPERS Personality Styles 79 ✔



COMPLIANCE

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HRLW HR Law 82 ✔

HRLW_M1 The Employment Relationship ✔ ✔ ✔

HRLW_M2 Equal Employment Opportunity ✔ ✔ ✔

HRLW_M3 Talent Management, Discipline and Discharges ✔ ✔ ✔

HRLW_M4 Compensation Basics ✔ ✔ ✔

HRLW_M5 Employee Protection Benefits ✔ ✔ ✔

HRLW_M6 Important HR Laws ✔ ✔ ✔

OSDIV Diversity and Inclusion in the Workplace 83 ✔

PHWVPreventing and Handling Workplace Violence, Aggression and Bullying

84✔

SXHREPreventing Sexual Harassment: How to Minimize Organizational Risk

85✔

SXHRM How to Minimize Organizational Risk for Managers 86 ✔

UNBMIN6 Unconscious Bias and Inclusion 87 ✔

UNBMIN6_M1 Reconsidering Certainty and Doubt ✔ ✔ ✔

UNBMIN6_M2 Confirmation Bias ✔ ✔ ✔

UNBMIN6_M3 Schemas and Heuristics ✔ ✔ ✔

UNBMIN6_M4 The Power We Have ✔ ✔ ✔

UNBMIN6_M5 Stereotypes and Implicit Bias ✔ ✔ ✔

UNBMIN6_M6 The Value of Inclusion ✔ ✔ ✔



COMPLIANCE

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UNBMLG6 Unconscious Bias and Legal Considerations 88 ✔

UNBMLG6_M1 Legal Considerations Related to Implicit Bias — Harassment ✔ ✔ ✔

UNBMLG6_M2 Legal Considerations — Hiring, Performance Evaluation and Implicit Bias

✔ ✔ ✔

UNBMHR3 Unconscious Bias HR and Strategic Leader Workshop 89 ✔

UNBMHR3_M1 Implicit Bias and Employment Law ✔ ✔ ✔

UNBMHR3_M2 Foundations of Cultural Inclusion ✔ ✔ ✔

UNBMHR3_M3 Creating an Inclusive Culture ✔ ✔ ✔

ADDITIONAL PRODUCTS

ID Item Page

STAR12DE SkillPath eLearning (one-year subscription) 90

SXHRE + Sexual Harassment in the Workplace — Employee (STAR12 add-on) 92

SXHRM + Sexual Harassment in the Workplace — Manager (STAR12 add-on) 93

TTCE + Through the Customer’s Eyes (STAR12 add-on) 94


New and Noteworthy in FY21The demands on your organization and your employees are constantly evolving. And so is the course content at SkillPath. We never stop scanning the horizon for trends and changes that affect you — and we develop new courses to support them. Check out some of our newest additions to the lineup.

Excelling as a Manager or SupervisorAchieve your full potential—not just as a manager or supervisor, but as a true leader who commands the respect, commitment and credibility that move people to action and inspire greatness. From coaching to delivering feedback to delegating and more, you’ll learn the latest and best techniques to improve your team’s overall performance in this powerful one-day workshop.

Learn more

Communicating With Tact, Diplomacy and ProfessionalismGain communication skills that never miss the mark. Whatever your position, the communication skills you’ll learn in this two-day intensive course will take your overall workplace effectiveness to the next level. You’ll strengthen your speaking, writing and interpersonal skills… and master effective communication under stress, in tough situations and with all personality types. You’ll learn how to stay in control of any situation and manage your responsibilities with tact, poise and polish.

Learn more

To keep pace with today’s business practices, we add to and update our courses regularly. To find out more, call one of our expert consultants at 866-222-6315.


U.S. workforce by 2020

48%Millennials

79% of women

73% of men

Millennials who lack confidence in their leadership skills:

https://es.skillpath.com

The Advanced Project Manager’s ToolkitThis hands-on course is your resource for revitalizing project teams and gaining a new perspective on the tools you already have at your disposal. You’ll take a deep dive into innovative methods for planning and organizing projects. You’ll practice defining purpose, performing root-cause analysis and executing waterfall and agile approaches to gain momentum for your projects. And when you’ve completed the course, you’ll be ready to boost the productivity of your project team using the techniques you learned.

Learn more

Effective Teamwork StrategiesTeamwork doesn’t just happen. The transformation of a group of individuals into a team takes work. This course covers the fundamentals of what makes a team, exploring team dynamics, cohesion and cooperation. You’ll learn from the best research related to each concept and be challenged to apply them to your team through exercises, discussions and other activities. You’ll also practice key skills — like communication, conflict resolution and decision making — to become part of a productive unit that can be counted on to contribute to the organization's overall success.

Learn more

Unconscious Bias1 Unconscious Bias

and Inclusion offers all-new content rooted in positive psychology and backed by decades of research. Instead of emphasizing what not to do and say, this course features interactive exercises that provide a hands-on guide to demonstrating inclusive behavior and making diverse teams more effective.

Learn more

2 Unconscious Bias HR and Strategic Leader Workshop is for organizational leaders, HR professionals or influencers responsible for workplace culture. It is a primer on the development of the tools and knowledge you need to integrate awareness into your organization and confidently start it on a path toward a more inclusive culture.

Learn more

3 Unconscious Bias and Legal Considerations is a half-day HR practitioner workshop that helps you explore the origin of unconscious bias and the legal issues that can arise as a result.

Learn more


-50%

-44%

On average, poorly managed groups are 50% less productive …

… and 44% less profitable than their well-managed counterparts

PILLAR: LEADERSHIP

Will your next generation of leaders be ready when called upon?The demand for leadership talent continues to grow, but the pool of skilled candidates is limited. Succession planning and developing effective leaders is a high priority for organizations. Learning and development programs for recruiting, retaining and training new leaders are key to succession planning in organizations of all sizes.

These programs entail:

• Analyzing and identifying potential candidates with leadership skills

• Planning career paths for employees

• Establishing mentoring programs and partnerships

NEW COURSES• Coaching and Teambuilding Skills for Managers and Supervisors

• Excelling as a Manager or Supervisor

• Professional Development and Performance Planning

• Strengthening Leadership Skills for Managers



72%of state and

local government agencies

sayleadership development is the biggest workforce issue


PILLAR: LEADERSHIP

Coaching and Teambuilding Skills for Managers and SupervisorsThis course helps managers and supervisors develop the right knowledge and skills to perform a valuable function for your organization. They’ll learn how to turn average workers into exceptional ones and how to turn conflict into opportunities. They’ll learn what to do to move their team forward and get them consistently performing at their peak potential.

COURSE: CTBS

LENGTH: 6 modules

________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: PRMT, TEAM, COMT, BUSE________________________

AVAILABLE MODALITIES:

LEARNING OBJECTIVES

• Create a culture of coaching that opens the lines ofcommunication and provides valuable insight into what motivates team members

• Recognize leadership style and modify as neededto create an optimal setting for team inspiration and motivation

• Manage productively in challenging situations to buildtrust and improve team performance

• Develop a motivated, engaged and forward-thinkingteam able to overcome common obstacles

• Navigate a team and coach individual employeesthrough change

• Assess and adapt personal behaviors to increaseemployee engagement and team performance

• Shape the culture of a team, recognizing when changesneed to be made and knowing how to influence the process along the way

COURSE TOPICS

• Fundamentals of Leadership

• Coaching Team Members

• Coaching in Challenging Team Situations

• Building a Team

• Motivating and Engaging Teams

• Developing a Team Culture

BRAND-NEW!

BRAND-NEW!


PILLAR: LEADERSHIP

Adaptive LeadershipAdaptive leadership teaches that leaders need to understand the employee-development cycle and where their team members are on that cycle. Then they should adapt their leadership style to fit each employee’s development.

It is important to adapt leadership behaviors and styles to meet individual team member or group needs. In this course, you will learn the concepts of adaptive leadership and teambuilding, and discover the skills necessary to make these principles an integral part of your leadership toolkit.

COURSE: OSADAPT

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: CTBS, TEAM________________________


LEARNING OBJECTIVES

• Recognize leadership-style preferences

• Identify different leadership styles and team member needs

• Define the adaptive leadership model and why it is an effective tool

• Identify team member behavior and skills to lead people effectively in various situations

• Recognize consequences when leading people with an inappropriate leadership style

• Define the developmental stages of teams

• Use adaptive leadership principles and best practices

COURSE TOPICS

• Understanding the Leader Framework and Leadership Style

• The Adaptive Leader

• Team and Collaboration


PILLAR: LEADERSHIP

Giving and Receiving FeedbackOne of the most important skills you can learn is how to give and receive feedback effectively. A large part of coaching is giving feedback to someone so they clearly understand how well they’re doing or where they need improvement. You want to reinforce positive behaviors and correct ineffective ones.

In this course, you will learn the skills and strategies necessary to improve your coaching relationships, your feedback and employee performance.

COURSE: OSFEED

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: None________________________


LEARNING OBJECTIVES

• Set performance standards that are fair both to the employee and to the organization

• Apply the 4 sets of behavior for effective coaching

• Adapt how to coach to fit the personality and learning styles of employees

• Plan coaching sessions on the basis of adult learning principles

• Deliver specific, measurable and realistic feedback in a positive and encouraging manner

COURSE TOPICS

• Standards, Performance and Coaching

• Employee Learning and Personality Styles and the Art of Engagement

• Documentation, Positive Reinforcement and Feedback

• The Role of Performance


PILLAR: LEADERSHIP

Excelling as a Manager or SupervisorNew managers and supervisors are challenged with working with diverse team members and supporting their progress. This unique course provides the tools needed to be a true servant leader and not just “the boss.” Learn how to motivate employees, how to manage relationships and performance, how to coach effectively to create high-performing teams, how to make informed decisions and how to communicate successfully both up and out to leadership and the team. Learn to do all of this while managing a new workload and focusing on your organization’s most precious resource — its people.

COURSE: EXMG

LENGTH: 12 modules________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: CTBS, PRMT, TEAM, COMT, BUSE, PREZ, TSKM, BDEI, UNBMIN6

________________________


LEARNING OBJECTIVES

• Build skills like vision, creativity, innovation, collaboration and teamwork

• Create a high-performing team of people with a common goal, vision and commitment

• Master proven methods of employee motivation, relationship management and conflict resolution

• Practice effective coaching techniques that improve employee and team performance

• Advocate for the team by communicating, managing and influencing up to leadership

• Make informed decisions and display the attributes of a servant leader to help employees develop and perform at their best

COURSE TOPICS

• Being a Leader vs. Being a Boss

• Mastering Team Communication

• Team Relationship Management

• The Leader and the Work

• Decision-Making Skills

• Performance Management Methods

• Being a Servant Leader

• Creating High-Performing Teams

• Team Motivation and Recognition

• Coaching for Success

• Communicating Up to Leadership

• What Do I Do Next?

BRAND-NEW!

BRAND-NEW!


PILLAR: LEADERSHIP

Fundamentals of Finance and Accounting for Non-Financial ManagersIn today’s business world, your success and effectiveness may well depend on how well you can handle “the numbers.” Having basic skills in finance and accounting will positively affect all parts of your job, including managing people, setting short- and long-term objectives and controlling costs. Without a doubt, the ability to understand and speak this “universal language of business” is a skill no manager can afford to be without.

COURSE: FA2

LENGTH: Two days________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Gain confidence and increase your comfort level in working with financial facts and figures

• Understand accrual vs. cash accounting

• Understand financial statements and how they tie to one another

• Interpret the most common financial reports

• Analyze statements using ratios

• Describe how the budgeting process works

• Identify the items necessary to monitor performance

COURSE TOPICS

• How to Understand and Use the “Language of Business”

• Generally Accepted Accounting Principles — How to Set Up Financial Statements and Reports

• How to Use the Financial Tools Available to You to Make Better Management Decisions

• Using Financial Statements to Analyze Performance and Guide Decisions

• Computers and Financial Management


PILLAR: LEADERSHIP

Strengthening Leadership Skills for ManagersThis two-day leadership session examines the essential role managers play as leaders within an organization. In today’s corporate culture, organizations want leaders who can handle any situation that comes their way. The ability to influence, communicate and make thoughtful, effective decisions are key attributes every leader must possess. This course focuses on growing and honing these skill sets, as well as producing managers dedicated to servant leadership.

COURSE: DARE

LENGTH: 12 modules________________________

LEVEL: I Intermediate

PREREQUISITES: None

RECOMMENDED COURSES: EXMG, PRMT, PREZ, CSVL, UNBMIN6________________________


LEARNING OBJECTIVES

• Elevate success for the team and the organization by trying a bold, new path to influencing others using a servant-leadership model

• Create an engaged workforce and provide more team motivation by learning to connect the organization’s vision with daily work

• Reprioritize time to meet the needs of the team and the organization — and to focus on what’s important as opposed to what’s urgent

• Remove the barriers to effective communication and create a team culture of listening

• Build a decision-making team made up of diverse voices to ensure thoughtful decisions

• Encourage curiosity, creativity and innovation by establishing a culture that fosters all three

COURSE TOPICS

• Influence of Servant Leadership

• Vision and Purpose

• Prioritizing Time

• Communicate Like a Leader

• Building a Decision-Making Team

• Leading Curiosity, Creativity and Innovation

• Developing Others

• Manager as Coach

• Adapting to Today’s Demands

• Manager as Change Agent

• Leading With Influence

• Extending Influence Outside Your Current Sphere

BRAND-NEW!

BRAND-NEW!


PILLAR: LEADERSHIP

Professional Development and Performance PlanningDeveloping yourself and others impacts teams, projects and the organization’s ability to deliver on its mission and purpose. Transform people into strong, confident employees who are prepared to support the organization’s vision by setting an example and providing tools for success.

In this course, you will be introduced to the common qualities and best practices shared by excellent performance managers. You'll also discover the skills to become a successful coach and mentor who leads teams to achieve measurable and effective results.

COURSE: PRMT

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: CTBS________________________


LEARNING OBJECTIVES

• Construct a performance statement to convey organizational purpose

• Recognize the role of personality in setting learning-development activities

• Write achievable and measurable goals for performance

• Communicate expectations using proven coaching techniques

• Complete a scenario-based employee-development plan

• Identify the hidden value of rewarding accomplishments

COURSE TOPICS

• Aligning Employee Performance and Organizational Culture

• Skillfully Applying Adult Learning Principles

• Setting Achievable and Measurable Goals

• Constructing a Model of Constructive Feedback

• Constructing an Employee-Development Plan

• Planning for Career Development

BRAND-NEW!

BRAND-NEW!


PILLAR: LEADERSHIP

Dealing Effectively With Unacceptable Employee BehaviorThis comprehensive program gives managers and supervisors expert advice and techniques for disciplining employees whose performance doesn’t measure up. Participants will learn practical solutions for correcting problems and have the skills necessary to achieve optimum productivity in their teams. This step-by-step course goes through every stage of the discipline process, from recognizing the problem and assessing its severity to intervention strategies to formal termination procedures. Managers and supervisors will learn the communication skills critical to maintaining open dialogues with problem employees. And, they’ll understand common misconceptions that can sabotage discipline and performance plans.

COURSE: HDW

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Explain the primary signs, types and causes of performance problems

• Discuss techniques for maintaining effective communication with problem employees

• Identify intervention techniques for correcting performance problems

• Review formal disciplinary processes and techniques

COURSE TOPICS

• Identifying Root Causes of Performance Problems

• Maintaining a Clear, Open Communication Channel With a Problem Worker

• Positive Intervention Techniques to Turn Performance Problems Around

• When the Problem Persists: Conducting a Formal Discipline Conference

• When to Terminate

• Protecting Yourself and Your Organization From Grievances and Legal Problems


PILLAR: LEADERSHIP

How to Conduct Behavior-Based InterviewsBehavior-based interviewing can help you pick the person who’s best fit for the job, instead of relying on your gut instinct. Use this structured, job-specific, organization-specific approach to gather the information you really need and pinpoint the most appropriate candidate.

With a little preparation, you’ll be armed with the tools to spot red flags, determine applicants’ skill and willingness to do the job, use the telephone to cut your time investment, avoid potentially damaging questions, get candidates to open up and reveal who they really are, and use data to make a good job-placement decision.

COURSE: BINTV

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Evaluate the presence or absence of critical job-related skills, attitudes or organizational values

• Determine how a person is likely to act on the job based upon his or her motivation

• Avoid costly hiring mistakes

• Conduct legally compliant interviews

• Hire the best possible candidate for a job

COURSE TOPICS

• The Basics of Behavior-Based Interviewing

• Screening Candidates

• Conducting the Interview

• Digging Deeper


PILLAR: LEADERSHIP

Leading a Cross-Generational WorkforceToday’s workplace is more diverse than ever before. Not only are more people from different backgrounds and cultures working together, but for the first time in history, there could be up to five generations of employees working together. So, how do you get the different generations to pull together as a team? This course will help you understand generational trends and learn why people may respond differently to the same situation. We will also guide you through the skill sets and tools you need to get the most from your highly skilled, but very diverse, team.

COURSE: MGEN

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Identify characteristics and values attributed to each generation

• Recognize the nuances of managing a generationally diverse team

• Discuss how to establish open communication among various generations in the workplace

• Discuss the impact of language on intergenerational communication

• Identify potential conflict arising from generational differences

• Use the information, strategies and tools to effectively lead all generations

COURSE TOPICS

• Understanding the Generations

• Looking Beyond Generational Trends

• Managing Cross-Generational Teams

• Communicating Across Generations

• Building a Cross-Generational Team That Works Together

• Addressing Generational Conflict


PILLAR: LEADERSHIP

Manager as LeaderIn today’s business environment, managers must develop greater skills to meet the increasing demands of continually changing situations. This course provides the information, skill development and tools necessary to help managers meet the challenges of leadership, self-management and managing employee performance.

COURSE: MGRLDR

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Identify their strengths and areas for development as a manager and leader

• Describe the difference between a manager and a leader

• Understand the relationship between change and loss

• Demonstrate the ability to actively listen

• Identify ways to create a motivational environment

• Use technqiues to manage conflict between co-workers

• Describe actionable ideas that can lead to more collaborative teams

• Understand generational learning styles

• Demonstrate principle-based decisions

• Show employees how to establish goals and create their own professional path

• Demonstrate leadership support during change

• Identify effective personal goals and objectives that create success

COURSE TOPICS

• Introduction to Leadership

• Transitioning From Technical Expert to Manager

• The Manager as a Confident, Trusted Leader

• Leadership Communications

• Creating a Motivating Environment

• Conflict Resolution and Performance Management

• Cross-Functional Management

• Generational Leadership

• Strategic Problem Solving and Decision Making

• Managing and Developing Through Goal Setting

• Leadership Adaptability

• Individual Development Planning


PILLAR: LEADERSHIP

Successfully Managing Remote WorkersRemote workers bring powerful synergies and considerable challenges, particularly for established organizations and traditional managers who are accustomed to operating by proven standards and procedures.

That means to get the most from your team, you’ve got to change your thinking, management approach and training to fit these unique considerations. This course provides exactly what you need to manage remote workers and remain the effective management force you’ve always been.

COURSE: OSREMOTE

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Communicate effectively with remote workers

• Coach and support team members from a distance

• Track remote workers’ progress and performance

• Use effective communication skills with remote workers

• Understand the job from a remote worker’s perspective

• Recognize how to effectively manage virtual meetings

COURSE TOPICS

• Remote Worker Management Essentials

• Leading and Coaching Remote Workers

• Performance Management and Accountability

• Build Connections Through Communication


PILLAR: COMMUNICATION

How much does poor communication cost your company? With workplace communication to and between employees — as well as client communication misfires — costing companies millions every year, one thing is clear — communication breakdowns are bad for business. What is your company doing to address the importance of effective communication at work??

Communication training for employees allows them to:

• Improve customer service with vendors, other departments or other companies

• Explain complicated or dry concepts in an engaging manner

• Better communicate with customers and co-workers

• Become much more self-confident

NEW COURSES• Communicating With Tact, Diplomacy and Professionalism

• Professional Presentation Skills

• The Business Writing Workshop

• Writing Better Business Emails



51%of state and

local government agencies

report that written

communication is the skill they need most

from new hires



Communicating With Tact, Diplomacy and ProfessionalismGreat communicators are made, not born — it’s a matter of having the right knowledge and tools. Through our research we’ve collected crucial and practical information on these subjects and condensed it into a highly interactive training program. At the completion of this training, you’ll feel confident and comfortable communicating with diplomacy, tact and professionalism.

COURSE: COMT

LENGTH: 9 modules________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Master the techniques of diplomacy and tact to thrive in today’s business environment

• Gain strength and maintain credibility with others in the workplace

• Develop stronger, more effective listening skills for more effective communication

• Recognize different personality types and determine how to work with each

• Successfully negotiate without formal authority

• Lead productive meetings that benefit everyone — and waste time for no one

• Deliver feedback and handle disagreements with diplomacy — even in heated situations

• Keep a positive mindset and open communication to deal effectively with any type of conflict

COURSE TOPICS

• Fundamentals of Communication

• Communicating With Tact and Diplomacy

• Strengthening Credibility and Work Relationships

• Powerful Listening Skills

• Communicating With Different Personality Types

• Positive Persuasion

• Leading Productive Meetings

• Communicating With Tact in Difficult Situations

• Managing Conflicts and Preventing Communication Problems

BRAND-NEW!

BRAND-NEW!



Critical DiscussionsAlthough good communication is always an important element in business, there are some critical discussions that can have a great impact and lasting effects. Most people are not well prepared for these discussions, and this puts them at a distinct disadvantage. An important element of preparing for a critical discussion is understanding how we shape our perspectives and how this affects judgment and behaviors. This highly interactive and dynamic course not only provides you with the tools you need to improve your skills and outcomes in handling critical discussions, but it will also give you tremendous insight into how we think in critical situations .

COURSE: CRITDIS

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Discuss the concepts of perception, inner and outer life, and mindfulness

• Explain self-awareness, self-regulation and balanced leadership

• Describe what a critical discussion is and how it differs from other business discussions

• Use greater emotional intelligence and a constructive mindset

• Discuss effective strategies and skills for handling planned and unplanned critical discussions

• Recognize how to apply critical-discussion skills for improved critical-discussion outcomes

COURSE TOPICS

• Ensure Sound Thinking and Reactions When Conducting Critical Discussions

• Understand Critical Discussions

• Maintain a Constructive and Confident Mindset

• Create a Shared Understanding and Help Your Discussion Partner Feel Safe and Willing to Talk



Developing a Professional PresenceYour professional image is one of your most valuable personal resources. It helps you interact effectively with co-workers, deal successfully with clients and even move up the career ladder. This course will help you gain skill and confidence in how you present yourself. Learn everything from proper business etiquette on the job to who pays for lunch and who should be introduced first. You’ll also discover tips for building credibility through better communication habits. In addition, you’ll learn how to better deal with difficult people and situations.

COURSE: PROPRES

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Recognize the accepted rules of business etiquette in any setting

• Understand the power of body language and eye contact

• Recognize how your communication style affects your image and credibility

• Describe the ins and outs of dressing appropriately

• Describe how the way you manage a meeting affects your credibility

• Define effective ways to deal with difficult people

COURSE TOPICS

• Basics of Business Etiquette: Professional Polish That Shows

• Professional Communication That Commands Respect

• Written Communication That’s Professional and Credible

• Conducting Effective Meetings

• Dealing Professionally With Difficult People and Situations



Writing Better Business EmailsEvery memo, every letter, every email or proposal you write speaks volumes about you and your organization. That’s why it’s so important that each correspondence that leaves your desk is crisp, polished and professional. Email is not exempt from the rules of professional communication. In fact, clear and concise emails have a much better chance of being read and getting positive results. This training covers a wealth of shortcuts, easy-to-remember tips and insider secrets to help you create first-class business correspondence, overcome business writing obstacles and become an effective business communicator.

COURSE: BUSE

LENGTH: 6 modules________________________


PREREQUISITES: None

RECOMMENDED COURSES: BWRK________________________


LEARNING OBJECTIVES

• Correctly identify the specific audience and purpose of every email you write so you can tailor the message appropriately

• Match the purpose of the message to the communication style of the recipient and employ email best practices to efficiently achieve intended outcomes

• Increase the credibility and impact of email communications by writing concisely and with clear purpose

• Refresh your working knowledge of grammar and punctuation basics to present polished, professional and error-free emails

• Establish a repeatable writing process to help organize thoughts, avoid “analysis paralysis” and improve the quality of the finished email

• Master the proofreading process by enhancing the revision process and learning how to troubleshoot common language-use issues

COURSE TOPICS

• Writing With Purpose

• Establishing the Role of Email in the Workplace

• Outlining the Mechanics of Writing Emails

• Polishing Grammar and Punctuation Skills

• Writing as a Process

• Troubleshooting and Proofreading: Refresh the Fundamentals

BRAND-NEW!

BRAND-NEW!



Active ListeningListening is one of the most important skills you can have in the business world today, regardless of your position. True, effective communication is about more than two or more people talking together. Listening and understanding the underlying meaning (not just the spoken words) requires specific skills and attention. In some cases, what is not said may be more important than what is said, so tuning in to the meaning of nonverbal communication is critical to building productive working relationships. This program will save you time, frustration and even money as you navigate the world of powerful active listening.

COURSE: OSLISTEN

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Identify the fundamentals of listening

• Examine active listening and factors that affect listening

• Understand actions needed to encourage effective listening

• Recognize the barriers to active listening

• Associate nonverbal communication with active listening

• Connect the relationship between questioning skills and communication

COURSE TOPICS

• Fundamentals of Active Listening

• Interactive Listening and Nonverbal Communication

• Awareness of Nonverbal Communication

• Getting the Information You Need…More Quickly



The Business Writing WorkshopHigh-quality business writing is essential for the success of nearly every organization. Employees who can distinguish themselves as excellent writers increase organizational productivity, while boosting their professional stature and positively influencing the trajectory of their career.

This course will explore the basics of business writing and identify skills needed to write effectively in different situations. Participants will discuss the importance of tone, word choice, audience and purpose for impactful written communication.

COURSE: BWRK

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: EXMG, EXAA, CONAA________________________


LEARNING OBJECTIVES

• Understand the basics of business writing to build skills as an effective communicator in the workplace

• Write clearly and purposefully to convey the intended message in the intended tone

• Create effective instructional content by identifying goals and audience needs

• Identify the qualities of good technical writing and effectively research, document and communicate findings

• Use persuasive writing to build bridges and foster positive working relationships to achieve organizational goals

• Write with diplomacy, transparency and respect to convey the intended message in challenging situations — even when disagreeing or delivering bad news

COURSE TOPICS

• Exploring the Basics of Business Writing

• Writing to Communicate

• Examining Instructional Writing

• Recognizing the Qualities of Informational Writing

• Writing as a Mode of Influence

• Practice Diplomacy Through Writing

BRAND-NEW!

BRAND-NEW!



Professional Presentation SkillsPresentation skills are vital for business professionals today. How information is presented to groups and individuals can determine the effectiveness of the message and its outcome. Presentation skills can affect the speaker’s influence and credibility and make a remarkable difference in getting the message across to listeners. This unique program gives learners the techniques and skills necessary for an effective presentation and helps them engage an audience with confidence.

COURSE: PREZ

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Understand the fundamentals of effective, successful presentations

• Plan and prepare powerful presentations that engage the audience

• Eliminate speaker anxiety and nervousness

• Polish your delivery techniques to present information like a professional

• Use visual aids effectively

• Skillfully handle difficult presentation situations

COURSE TOPICS

• Fundamentals of Effective Presentations

• Planning and Preparing a Powerful Presentation

• Eliminating Speaker Anxiety and Nervousness

• Polishing and Delivering a Presentation Like a Pro

• Using Visual Aids Effectively

• Skillfully Handling Difficult Presentation Situations

BRAND-NEW!

BRAND-NEW!



The Essentials of Communication and Collaboration for LeadersNo matter what your job, you need the ability to work effectively with others. And, if you are also able to bring out the best in everyone you work with, the sky’s the limit for your success. Top executives repeatedly tell us that the employees who stand out are the ones with great communication and collaboration skills. In fact, most of them rank that capability higher than technical know-how. You’ll learn how strengthening your collaboration skills will increase your personal productivity a hundred times over. Learn how to work with people more effectively in all kinds of business circumstances: one-on-one situations, temporary work groups or even long-term teams.

COURSE: EECC

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Instantly establish collaboration and cooperation within even the most dysfunctional work relationships

• Build immediate rapport with co-workers

• Handle the most difficult personalities with calm professionalism

• Identify habits in yourself and others that get in the way of effective collaboration

• Take an active leadership role and get noticed in a positive way

COURSE TOPICS

• Master Tools for Fostering a Collaborative Environment

• Communication Essentials for Effective Collaboration

• Build Work Relationships That Kick-Start the Collaborative Process

• One-on-One vs. Group Collaboration: Tactics and Techniques for Success

• Working Through Disagreements and Conflicts



Mastering the Art of NegotiationsFor many professionals, the most challenging skill in business is negotiating. This may be because it has elements of conflict, competition and haggling that many people find uncomfortable. However, negotiating also involves communication, collaboration and compromise, and these can be used as positive and effective strategies to find pathways to agreements that other methods miss. From what’s really happening when two parties come together to how to look out for your interests…from what to say and how to say it to what’s better left unspoken…this workshop delivers. Understand the power that’s yours whenever you sit down at the bargaining table .

COURSE: OSNEGOT

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Describe the essential elements of a negotiation

• Identify the single most important key to negotiation success

• Establish your negotiation goals and determine your bottom line

• Discuss how to use all of your communication skills to negotiate the best deal

• Discover how to refocus a negotiation when things go off track

COURSE TOPICS

• Essential Elements of a Negotiation

• Preparing for a Negotiation

• Communication Skills

• Persuade, Negotiate and Achieve Results



Mastering the Art of Technical WritingThis course guides you toward the process of writing better technical documents that are clear, easy to understand and interesting to your audience. You’ll learn what a good report requires, how to write procedures that are crisp and clear, and how to use graphics to get your point across in a visual way. Just as important, this course will help you simplify and streamline the process of writing so you can get the job accomplished with maximum polish and professionalism.

COURSE: OSTECH

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Write technical documents that adapt to the audience’s needs

• Break complex information down

• Use graphics effectively

• Eliminate common mistakes that create confusion

• Create easy-to-read documents that present critical information in meaningful ways

• Use editing and proofreading techniques that ensure accuracy

COURSE TOPICS

• The Fundamentals and Key Concepts of Technical Writing

• Get Writing Off to a Good Start

• Projecting Credibility and Professionalism

• Three Common Technical Formats

• Editing and Proofreading



Meetings That WorkA well-run meeting leads to positive results and increased productivity. It allows people to build on each other’s ideas, expands creativity of the group and helps with decision making and strategy. Meetings that are poorly planned or aren’t run efficiently waste the time of participants and your organization. They also leave employees feeling frustrated and overloaded. This course will help you organize, plan and execute meetings with skill and precision, saving you both time and money.

COURSE: OSMEET

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Know when to hold a meeting

• Effectively plan, organize and communicate meeting agendas

• Lead meeting interactions with confidence

• Boost morale of the participants with engaging communication and format

• Maximize meeting time and participation by establishing actionable steps and creating timelines

• Reinforce presentation skills and share ideas articulately

COURSE TOPICS

• Leading Effective Meetings

• Meeting Interactions

• The Leader’s Duties

• Create Powerful Presentations


SkillPath eLearningGet to your professional goals quickly and at your own pace with SkillPath’s signature eLearning solution, STAR12

• Powerful, new learning management system

• Innovative and reimagined for the 21st century

• Launching new eLearning modules monthly

Join our 40,000+ members today!

Our Enterprise Edition adds administrative controls and is perfect for group licensing. Call us today at 866-222-6315 to speak with one of our expert consultants.


33%

Heavy workload

22%

Unrealistic expectations

22%

Attaining work/life balance

Top sources of

workplace stress

PILLAR: PRODUCTIVITY

Increasing staff productivity boosts your bottom lineProductivity training shows your employees that you care about their professional development. Trained workers are more motivated to use the skills they learn on the job, which helps them complete tasks more quickly with fewer mistakes and much less stress. This helps improve their efficiency and effectiveness, which creates more engaged employees.

Productivity training allows your employees to:

• Feel more confident in their abilities, leading to higher job satisfaction

• Consider themselves important members of the team

• Know what outcomes the organization wants from them by supporting a performance-based culture

NEW COURSES• Successful Project Management

• The Advanced Project Manager’s Tool Kit

• Managing Multiple Projects, Objectives and Deadlines

• Mastering Microsoft® Excel® for Office 365® Level 100



• Customer Service Excellence

• Customer Service Excellence for Leaders

• The Extraordinary Administrative Assistant

• Critical and Strategic Problem Solving

• Time and Task Management



Productive workers can potentially add up to

$5,000 in profits

Less productive employees can cost an organization

$12,000 per year



Successful Project ManagementPlan, execute and complete every project like a pro. This six-module course introduces the fundamentals of launching, managing and executing a project. Learn today’s most popular, industry-accepted practices, and get acquainted with the essential tools you’ll need to confidently approach every project with a plan for success.

COURSE: P100

LENGTH: 6 modules________________________


PREREQUISITES: None

RECOMMENDED COURSES: MMPO, PREZ, COMT________________________


LEARNING OBJECTIVES

• Get a project off the ground with energy and full support

• Confidently recommend proven project-management processes

• Create a solid plan for project success using widely used key techniques

• Manage documentation and resources to ensure smooth project transitions

• Be prepared with a toolkit, including waterfall, agile and hybrid solutions for adaptability

• Effectively guide project teams and manage stakeholders through project completion

COURSE TOPICS

• Project Management Methodologies

• Introduction to Initiation

• Planning Foundations

• Executing and Monitoring Performance

• Evaluation and Testing Cycles

• Acceptance and Closure

BRAND-NEW!

BRAND-NEW!



The Advanced Project Manager’s ToolkitSuccessful project managers have myriad resources and skills at their disposal. Collect more project-management instruments to add to your toolkit with the interactive exercises, group activities and simulations included in this course. Walk through the stages of defining purpose, performing root-cause analysis and executing waterfall and agile approaches to gain momentum for your projects.

COURSE: P200

LENGTH: 6 modules (Two hours each)________________________


PREREQUISITES: P100

RECOMMENDED COURSES: P100, TEAM, CTBS________________________


LEARNING OBJECTIVES

• Align projects with organizational values and standards to achieve the greatest success

• Foster collaboration to generate innovative ideas and enhance interpersonal relationships

• Develop an objective approach to problem solving and decision making

• Identify underlying needs to complete efficient, cost-effective and value-based projects

• Use assessment tools to learn from past projects, identify fault points and mitigate potential risk

• Apply agile techniques to compose user stories, gain new perspectives and drive projects forward

COURSE TOPICS

• Uncovering an Ultimate Purpose

• Scheduling for Solutions

• Manage Risk

• Agile Needs Analysis

• Sprint Planning and Execution

• Outlook® for Project Management

BRAND-NEW!

BRAND-NEW!



Sparking Innovation and CreativityBreak through the mental blocks and self-defeating habits that keep you from developing fresh ideas. This course offers dozens of strategies and techniques to help you harness the power of innovative thinking. You’ll find solutions to long-standing problems and enhance your own and others’ ability to think more clearly and make better decisions.

Become a creativity catalyst and step outside the boundaries of traditional thinking to get results.

COURSE: CTE

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Generate ideas when you need them

• Overcome the negative thinking habits and beliefs that stifle creativity

• Discover and take advantage of the opportunity lurking in every problem

• Recognize and avoid the most common thinking traps

• Think more clearly, quickly and with greater focus

• Stimulate innovative thinking and problem solving in others

• Build and modify ideas so they are the most powerful and innovative

• Gain acceptance for ideas and overcome fear of change

COURSE TOPICS

• Where New Ideas Come From

• How Your Thinking Habits Inhibit Your Effectiveness and Affect Results

• Overcoming Negativity and Other Obstacles to an Open Mind

• Techniques for Generating New Ideas, Solving Problems and Making Decisions

• Keeping Your Ideas Focused and On Target

• Putting Your Ideas Into Action With Successful Results



Controlling Chaos and Thriving Under PressureYour workday may seem so out of control that you feel like throwing up your hands in frustration. After all, what can you do to change it? And where do you start? Turn off your laptop…put your cell phone on mute…and carve time out of your busy schedule for this exciting training program. We’ll show you the core principles and innovative strategies that’ll help you simplify your hectic schedule, control your day instead of letting it control you and ease stress in all areas of your life — no matter what constraints you face.

COURSE: MPD2

LENGTH: Two days________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Prioritize competing projects

• Create a plan and stick to it

• Get organized so you can find anything — instantly

• Keep on top of every detail when managing projects

• Meet every deadline without fail

• Ease the transition from work to home

• Find greater satisfaction in everything you do

COURSE TOPICS

• Gaining the Upper Hand on Your Time

• Planning Your Work: Goal-Setting 101

• Replacing Old Habits With a New, Effective Approach

• Eliminating Time-Wasters and Handling Distractions

• Working Your Plan: Time-Management Solutions

• Managing Multiple Priorities and Deadlines

• Simplifying Your Hectic Schedule

• Easing Stress — In All Areas of Your Life — With Time Management



Managing Multiple Projects, Objectives and DeadlinesThe proven methods of planning, executing and monitoring provided in this course will facilitate productive project results. In this course, you’ll learn to apply standards for managing priorities and reap the benefits of respect, trust and accountability. Implement a plan for productivity, using a scope-management plan and project portfolios. In instances where deadlines are missed and the project stalls, you’ll learn to use techniques from this course to positively push forward.

COURSE: MMPO

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: TSKM, COMT, PRBM________________________


LEARNING OBJECTIVES

• Create long-term success by developing a Project Value Mindset®

• Accurately assess competing priorities with workplace-proven techniques

• Communicate your vision by translating needs into clear, achievable goals

• Execute projects with confidence by planning for productivity

• Keep your team engaged and motivated by establishing accountability

• Bounce back from stalled projects and deadlines with stress-relieving recovery skills

COURSE TOPICS

• Finding Value Across Multiple Projects

• Preparing to Handle Competing Priorities

• Managing and Setting Achievable Objectives

• Planning to Increase Project Profitability and Productivity

• Scheduling and Establishing Accountability

• Identifying Risk and Limiting Burnout

BRAND-NEW!

BRAND-NEW!



Mastering Microsoft® Excel® for Office 365® Level 100Microsoft Excel serves today as the one essential business tool you must understand and master to manage large quantities of data. This program teaches software users the fundamentals of Excel® for Office 365®. Learners can refresh their knowledge in one day and gain hands-on experience with creating PivotTables, building datasets, learning conditional formatting and analyzing data.

COURSE: X100

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: X200, X300________________________


LEARNING OBJECTIVES

• Learn the fundamentals of Microsoft Excel®

• Complete hands-on practice with data modeling and analysis

• Review the latest version of Excel®, focusing on new solutions for data management

• Prepare for Excel® Level 200 and Level 300 training

• Reinforce baseline skills for Excel® users who are self-taught or have not received training for several years

COURSE TOPICS

• Fundamentals

• Getting Down to Business

• Getting Up to Date: Excel® Tables and PivotTable Reports

• Absolute vs. Relative Cell References and Conditional Formatting

• VLOOKUP and Other Common Functions

• Spreadsheet Formatting

BRAND-NEW!

BRAND-NEW!



Mastering Microsoft® Excel® for Office 365® Level 200You know a lot about Microsoft Excel®, but now everyone is talking to you about data analysis. You’re aware there are tools for such things, but you don’t really have a background in data analysis, and you don’t know where to start. If this sounds familiar, or you struggle with expanding your skills, knowing that data analysis is the new “hot skill” needed in every organization, this course is for you. You’ll learn the vast number of powerful analytic tools and techniques nested in Excel® ready for you to harness and use to illuminate the data you’ve worked so hard to collect.

COURSE: X200

LENGTH: 6 modules________________________


PREREQUISITES: None



LEARNING OBJECTIVES

• Gain a thorough understanding of consolidating data, combination charts, 3-D maps, Gantt charts and gauge charts

• Practice and learn non-VBA form controls and Excel® add-ons, including the Data Analysis ToolPak and the Solver

• Become familiar with the SQL Server® Data Mining Add-In for Excel® and its use of various data-mining algorithms

• Learn what’s new with the latest version of Excel®, including its solutions for data management

• Prepare for Excel® Level 300 training

• Learn how Excel® features relate to everyday business needs

COURSE TOPICS

• Time-Saving Techniques — Understanding Essential Power Shortcuts and Functions

• Charting Essentials

• Mastering Forms, Form Objects and Templates

• Data Visualization Techniques

• Powerful Data-Analysis Tools

• The Data Mining Add-In

BRAND-NEW!

BRAND-NEW!



Mastering Microsoft® Excel® for Office 365® Level 300Are you worried you’re using “modern” Excel® like it’s “old-fashioned” Excel®? Are you convinced that if you’re not keeping up, you’re falling behind? Microsoft® rolls out updates to Excel® constantly. With this new training opportunity, you’ll save countless hours of frustration trying to figure out the powerful advanced features like Power Pivot, Power Query, DAX, Power BI and Power Maps. This modular program can show you the most time-saving, cutting-edge features in easy-to-digest chunks or one complete, fascinating day.

COURSE: X300

LENGTH: 6 modules________________________

LEVEL: A Advanced

PREREQUISITES: None



LEARNING OBJECTIVES

• Complete training activities on essential Excel® tools like PivotTable calculated items, calculated fields and conditional formatting

• Practice hands-on data management using Excel®’s collection of Power Tools, such as Power Query, Power Pivot, DAX Functions, Power BI and Power Maps

• Learn to extract, transform and load data that will be hosted on Power BI dashboards

• Produce custom animated 3-D map videos for Microsoft® PowerPoint® presentations

• Learn how Excel® features relate to everyday business needs

COURSE TOPICS

• Building Advanced PivotTables With Calculated Items and Fields

• Power Query, Including the M Language

• Introduction to Power Pivot — Gathering Data

• Power Pivot DAX Measures

• Developing Reports and Dashboards Using Power BI

• 3D Maps for Excel®

BRAND-NEW!

BRAND-NEW!



Customer Service ExcellencePhenomenal customer service is not just a differentiator in the marketplace — it’s the expectation of every customer. They want an experience that is engaging and focused on their point of view. This customer-centric approach to customer service is vital and can be accomplished only if organizations make it their mission to build a strong customer service culture. In this course, customer service professionals will learn how to be successful by using powerful communication skills, exercising customer service fundamentals, handling difficult situations and creating a culture of service.

COURSE: CSVE

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: COMT________________________


LEARNING OBJECTIVES

• Embrace the customer experience to build relationships and increase satisfaction, loyalty and sales

• Regularly exceed expectations and improve service by adopting the customer’s viewpoint

• Commit to a customer service culture without diminishing organizational sustainability

• Improve performance by mastering the 3 guiding principles for customer service

• Effectively use powerful communication skills to provide excellent customer service

• Handle different customer-complaint types and difficult customer reactions with a solution-oriented approach

COURSE TOPICS

• Considering Customer Experience in Customer Service

• The Customer’s Point of View

• Creating a Customer Service Culture

• Three Guiding Principles for Customer Service

• Powerful Customer Service Communication Skills

• Handling Difficult Situations

• Powerful Communication Skills — Chat/Email

• Powerful Communications Skills — Telephone

BRAND-NEW!

BRAND-NEW!



Customer Service Excellence for LeadersPhenomenal customer service is not just a differentiator in the marketplace; it’s the expectation of every customer. They want an experience that is engaging and focused on their point of view. And because a customer-centric approach to customer service is vital in today’s business landscape, it is important that leaders know how to cultivate the correct culture. With this course, leaders learn how to assess, recognize and measure outstanding customer service, as well as keep an eye on continuous improvement.

COURSE: CSVL

LENGTH: 6 modules________________________


PREREQUISITES: None

RECOMMENDED COURSES: COMT________________________


LEARNING OBJECTIVES

• Apply the customer experience to build relationships and increase satisfaction of both external customers and employees

• Regularly exceed employee and customer expectations to improve service by adopting the customer’s viewpoint

• Distinguish between customer satisfaction and customer loyalty, and know how to use each to measure success

• Successfully handle different customer service situations with both customers and employees

• Lead a thriving customer service culture by practicing servant leadership and treating employees as external customers

• Know how to create an organizational culture of continuous improvement

COURSE TOPICS

• Considering Customer Experience in Customer Service

• The Customer’s Point of View

• Measuring Customer Satisfaction

• Leading a Customer Service Culture

• Handling Difficult Situations

• Methods of Leading Customer Service Continuous Improvement

• Powerful Communication — Chat/Email

• Powerful Communication — Telephone

BRAND-NEW!

BRAND-NEW!



Time and Task ManagementThis six-module program is the professional’s resource for finding efficiency and purpose in daily responsibilities. Learn the essential skills to obtain a big-picture mentality while focusing on organizational and personal purpose. Gain a variety of tools to better identify what is expected, required and urgent. Learn to improve productivity in what you do by applying expert tools to limit interruptions and concentrate on those tasks that support performance.

COURSE: TSKM

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: PRBM________________________


LEARNING OBJECTIVES

• Find value and purpose in your work and determine how it fits into the organization’s mission, vision and strategy

• Reduce stress by being proactive and developing a systematic approach to urgency

• Adopt a big-picture mentality and concentrate on the core tasks that support the organization

• Use new tools and techniques to ensure more effective, better-informed decision making

• Control distractions, limit interruptions and focus on single tasks for high-quality results

• Employ needs-based thinking to stay on track and accomplish relevant, results-oriented goals

• Inspire creativity, prevent burnout and increase performance by incorporating optimism and developing a positive mindset

COURSE TOPICS

• Performance With Purpose

• Respond to Urgency

• Making Quality and Timely Decisions

• Needs-Based Time Management

• Manage Attention and Limit Interruptions

• Inspire Creativity With a Positive Attitude

BRAND-NEW!

BRAND-NEW!



Critical and Strategic Problem SolvingThis course introduces innovative techniques to think about and approach problems and challenges in order to realize hidden value and new opportunities. This training addresses the skills, attitudes, traits and behaviors needed to critically evaluate problems, find new answers, uncover new opportunities and make better decisions.

The tools contained in this training are intended to engage participants in expansive thinking, challenge their current views and deliver applicable techniques that they can employ to develop their critical-thinking skills.

COURSE: PRBM

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: TSKM, MMPO________________________


LEARNING OBJECTIVES

• Proactively apply critical-thinking techniques

• Practice adjusting thoughts, opinions and beliefs to find new perspectives

• Engage in discussions to better understand peers’ perceptions and beliefs

• Understand the impact of diversity and inclusion in problem solving

• Gain essential skills for creatively assembling and assessing solutions

COURSE TOPICS

• The Essential Characteristics of Critical Thinking

• How to Challenge Conventional Thinking

• Differentiating Opinions, Perceptions and Beliefs

• The Impact of Engagement on Diversity and Inclusion

• An Insightful Approach to Problem Solving

• Strategically Assembling and Assessing Solutions

• Thinking Beyond Today

• Making Strategic Decisions

• Applying Strategic-Thinking Tools

BRAND-NEW!

BRAND-NEW!



The Extraordinary Administrative AssistantThere’s no question that skilled, empowered administrative professionals and support staff members are vital to a successful team. In this powerful workshop, learn proven techniques for becoming more productive, more valuable and more effective for your organization — through specific solutions for coordinating unique projects and priorities, getting and staying organized and handling the pressure of multiple deadlines and bosses. These new skills will inspire you to have greater self-confidence so you can work more independently and solve problems more confidently.

COURSE: EXAA

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: COMT, BWRK, BUSE________________________


LEARNING OBJECTIVES

• Define the role of professional partnerships

• Outline the administrative assistant’s role in the organization

• Explain the administrative professional’s sphere of influence

• Lead without authority

• Manage projects

• Create change

COURSE TOPICS

• Projecting a Professional Presence

• Cultivating Working Relationships

• Establishing Successful Partnerships

• Obtaining an Operations Approach

• Utilizing Organizational Tools

• Communicating Expertise

BRAND-NEW!

BRAND-NEW!



Strategic Selling SkillsThis course provides participants with the strategic-selling skills needed to confidently and effectively prospect, sell, close and manage accounts. Participants will learn the techniques necessary to sell from a strategic vantage point and close today’s sale while positioning themselves and your organization as the right choice for future initiatives.

COURSE: OSSELL

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Learn the essentials of sales

• Identify the important aspects of time management

• Know what active listening is and how it applies to sales

• Practice effective questioning

• Discuss analysis and positioning

• Understand how to gain commitment

• Learn the fundamentals of closing the sale

• Discover the secrets of up-selling

• Create skills for building and keeping relationships

COURSE TOPICS

• Sales Essentials

• Time Management

• Active Listening

• Effective Questioning

• Analysis and Positioning

• Gaining Commitment

• Closing the Sale

• Upselling Secrets

• Building the Long-Term Relationship


PILLAR: TEAMWORK

Why teamwork matters to your successFostering a teamwork culture can produce big wins across your entire organization. And if you’re part of a dysfunctional team, teamwork training can help eliminate the disconnect by laying the groundwork for better communication, coordination and improved strength of your organization overall.

Teamwork training for employees, managers and supervisors allows them to:

• Create dynamic and productive units quicker

• Better communicate with teammates with fewer distractions

• Boost their confidence to bring up and discuss problems they see in processes

• Celebrate diversity in the workforce and use different knowledge and skills

NEW COURSES• Building Emotional Intelligence

• Effective Teamwork Strategies

• Women’s Professional Development



80%of employee

time

is spent engaged in

collaborative work — meetings, emails or phone calls


PILLAR: TEAMWORK

Building Emotional IntelligenceEmotional intelligence (EI) is the ability to identify and manage one’s own emotions as well as the emotions of others. For success in careers and one’s personal life, EI is more important than IQ. To thrive today, it’s important to develop mature emotional intelligence skills necessary to better understand, empathize and negotiate with others. This course addresses the competencies needed for high-level emotional intelligence and skills necessary for that achievement.

COURSE: BDEI

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: COMT, OSTRUST, OSLISTEN________________________


LEARNING OBJECTIVES

• Recognize their own emotions and understand the link between emotional intelligence and performance

• Strengthen the self-awareness involved in making appraisals of themselves and others

• Self-regulate and self-motivate in order to recognize and respond to negative emotions

• Handle conflict and emotionally charged situations with empathy to prevent tensions from escalating out of control

• Refine relationships and strengthen interactions with all personality types through social awareness and communication

• Communicate more effectively — verbally and nonverbally — both in the workplace and in their personal life

COURSE TOPICS

• Understanding Emotions

• Strengthening Self-Awareness

• Achieving Emotional Balance

• Crafting an Emotionally Intelligent Environment — Self-Regulate and Self-Motivate

• Handling Conflict With Empathy

• Refining Relationships Through Social Awareness and Communication

• The Role of Emotional Intelligence in Leadership

• Applying Workplace Emotional Intelligence Tools

BRAND-NEW!

BRAND-NEW!


PILLAR: TEAMWORK

Embracing ChangeChange is a fact of life. However, most people don’t like it, and some don’t adjust to or accept it readily. To be successful in today’s ever-changing world, you must understand what change is, how people tend to respond to it and how you can embrace it as an opportunity for growth and progress. If you can learn to view change positively, and respond accordingly, you will see a benefit in your professional and personal life.

COURSE: OSCHANGE

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: OSTRUST, OSPERACT, TEAM________________________


LEARNING OBJECTIVES

• Understand the challenges and the benefits of change

• Recognize how people respond to change and why some thrive while others struggle

• Discuss the change process and how to handle the various reactions you may have

• Identify what part of change may be particularly challenging to you individually — and how to make it a positive experience

COURSE TOPICS

• Understanding Change

• The Human Response to Change

• Staying Productive When Everything Around You Is Changing

• Remaining Efficient Despite Obstacles and Interruptions

• The Personal Side of Change: Learning to Thrive, Not Just Survive


PILLAR: TEAMWORK

Conflict Resolution and Confrontation ManagementUnmanaged or poorly managed conflict in the workplace leads to reduced teamwork, cooperation, productivity and quality, as well as diminished employee commitment and morale. However, good conflict-management skills can prevent these results. Successfully managed conflict can have a healthy, positive effect on your team and your organization. Well-managed conflict is an effective way to bring important issues to light and to open and strengthen the lines of communication and creativity with your team, boss, vendors and even customers. To be successful in your career, it’s important to develop the skills necessary to handle conflict and confrontation in an intelligent and effective manner. This course will give you insight on how to become proficient at handling conflict.

COURSE: OSCR

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: BDEI, COMT, OSLISTEN________________________


LEARNING OBJECTIVES

• Identify the main causes of workplace conflict

• Explain how team conflict escalates

• Discuss strategies for defusing an escalating conflict

• Describe healthy and unhealthy conflict and how to manage each

• Articulate the best way to communicate in conflict situations

COURSE TOPICS

• The Importance of Conflict Management

• Conflict-Management Strategies

• Managing Communication and Emotions During Conflict

• How to Take Care of Yourself


PILLAR: TEAMWORK

Effective Teamwork StrategiesMaybe you’ve joined a new team or have been a part of teams your whole life, but you know that, in order to achieve success, you must know how to be part of a team. You could be even more successful with a more advanced understanding of team dynamics. The topics and best practices covered in this course were developed to provide you with a more advanced understanding of how to be an effective teammate and to more easily achieve personal and team success.

COURSE: TEAM

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: COMT, OSFEED________________________


LEARNING OBJECTIVES

• Apply the teamwork fundamentals to develop and maintain effective, high-performing teams

• Bring teams together regardless of the personality styles or dynamics of the workgroup

• Commit to a climate of cooperation and employ its best practices to maximize team success

• Build a positive, highly motivated team by creating a strong culture of communication

• Confront conflicts with confidence…and skillfully manage them before they can escalate

• Facilitate, listen and work with others to solve problems and make the best decisions

COURSE TOPICS

• Team Fundamentals

• Leverage Team Dynamics and Cohesion

• Enhance Cooperation

• Establish Effective Team Communication

• Resolve Team Conflict

• Improve Team Decision Making

BRAND-NEW!

BRAND-NEW!


PILLAR: TEAMWORK

Fostering Trust in the WorkplacePowerful trust-building skills can propel you along the path to career success and personal achievement. They can lead to higher productivity, working more effectively with your boss, co-workers or subordinates, building better relationships with the important people in your life, and even establishing your leadership potential. Dealing with others isn’t always easy. We’ll show you just how to meet the challenge and be more successful with all the people with whom you interact. You’ll learn how to build business relationships based on trust and create a more positive and productive work environment.

COURSE: OSTRUST

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Identify and define the concept of trust

• Identify and model behaviors that elicit trust in others

• Understand the needs of others when giving trust

• Create a climate of communication

• Increase employee trust, productivity and morale

• Create a work environment that encourages creative thinking and risk taking

• Cultivate effective, authentic working relationships within your team

COURSE TOPICS

• How to Build Trust, Establish Your Credibility and Start Building That Relationship Foundation

• Essential Communication Skills for Building Trusting Relationships

• Maintaining and Improving Existing Relationships

• Fixing Broken Relationships


PILLAR: TEAMWORK

Women’s Professional DevelopmentThis unique course focuses on building a professional toolbox that can be used to collaborate effectively, project confidence and think critically and strategically. Discover skills that help you build influence, engagement and trust. Understand effective communication. Bring purpose to day-to-day interactions. Learn to use curiosity to bring creativity and innovation to every task and responsibility. Take an intentional step to build your personal brand — showcase your value. Your professional and personal development begins now!

COURSE: WPFD

LENGTH: 12 modules________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Understand the importance of your personal brand and image, and establish a brand that showcases your intrinsic value

• Develop strong relationships, communicate effectively and bring purpose to daily interactions

• Assemble a professional toolkit with techniques for effective collaboration, projecting confidence and thinking critically and strategically

• Increase engagement and cultivate influence by building rapport, trust, credibility and emotional-intelligence skills

• Network with other professional women and learn how to expand your network diversity

• Take the opportunity for self-reflection to help provide a sense of direction and improved focus on the future

• Foster curiosity to help bring creativity and innovation to everyday tasks

COURSE TOPICS

• Creating a Powerful Personal Brand

• Committing to Effective Communications

• Cultivating Strong Personal Relationships

• The Power of Influence

• Building a Meaningful Network

• Reflection for Purpose and Planning

• How to Craft Your Own Personal Brand Statement

• Collaboration in Today’s Workplace

• Effective Presentation Skills

• Making Decisions Strategically and Critically

• Embracing Creativity and Innovation

• Personal Development Plan

BRAND-NEW!

BRAND-NEW!


PILLAR: TEAMWORK

How to Deal With Difficult PeopleThis course provides the specific tools you need to take back control, reduce stress, raise morale and increase productivity. You will learn to correctly identify difficult behavior and its sources. You will be provided what you need to understand difficult people. And you’ll learn concrete ways to deal with these challenges so that the repetitive patterns finally cease.

COURSE: HDDP

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: TEAM, INTP, COMT________________________


LEARNING OBJECTIVES

• Identify difficult behaviors, both chronic and temporary, and know how to respond effectively to them

• Develop an understanding of the reasons people become difficult

• Control the anxieties and self-defeating actions that increase difficulties when confronting difficult behaviors and personalities

• Neutralize the effects of negativity, hostility and aggression

COURSE TOPICS

• Raise Your Awareness and Understanding of Difficult Behavior

• Examine Your Own Reaction to Others’ Behavior

• Self-Defeating Actions That Increase Difficulties and Solutions That Bring Immediate, Positive Results

• Positive Steps to Successfully Overcome Negativity and People-Proof Your Life From Negativism


PILLAR: TEAMWORK

Leading ChangeMore than ever before, organizations are evolving, innovating and changing in order to stay alive and competitive. And they’re depending on their leaders to accept, support and successfully manage all stages of the change process. This course will define change and develop positive and creative leaders who will motivate their teams through change and the opportunities that come with it.

COURSE: OSLEADCH

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: OSLISTEN, OSTRUST________________________


LEARNING OBJECTIVES

• Recognize and define the 4 stages of reacting to change

• Explain the formula for personal success during times of change

• Understand what drives staff negativity when things change

• Manage the stress and anxiety that often accompany change

• Be a positive role model for change to others

• Communicate reasons for change

• Assist employees in maintaining focus on new expectations

• Encourage employees to be innovative and creative with change

COURSE TOPICS

• Understand Change

• Learning How People Respond to Change

• Dealing With the Stress of Change

• Organizing Change

• Encouraging Creativity in Change


PILLAR: TEAMWORK

Leading Without Authority: How to Persuade, Motivate and InfluenceThe ability to persuade, motivate and influence is critical when you must get things done but are not in a position of formal authority. Responsibility without authority can be frustrating unless you develop your abilities to communicate in a way that garners respect and motivates others to take action. This interactive program will equip participants with the essential tools for getting the job done from beginning to end … even when actual authority is limited.

COURSE: OSLEADAU

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: COMT, BDEI, OSLISTEN________________________


LEARNING OBJECTIVES

• Select the best method of communicating the message

• Establish personal and organizational credibility quickly

• Follow best practices for “responsibility without authority”

• Avoid common mistakes that destroy credibility

• “Sell” ideas effectively in order to take a project from start to finish

COURSE TOPICS

• How Communications Differ When You Lack Formal Authority

• Communicate Under Pressure and Stay Poised and Calm

• Apply Proven Techniques to Gain and Maintain Respect

• Deliver Feedback With Tact and Diplomacy

• Use Email, Voicemail and Phone Conversations Appropriately

• How to Persuade, Influence and Convince for Results

• How to Overcome Collaborative Hurdles and Work Together


PILLAR: TEAMWORK

Personal AccountabilityAccountability is not something you can assign to someone, however, it is something we expect of others. Being accountable in business means taking responsibility for meeting your objectives, including deadlines and work targets, and communicating effectively with internal and external clients. While it can be difficult at times, being accountable for delivering on your objectives shows you are reliable, organized and dedicated to your work and to the people around you. This course will introduce you to the importance of personal accountability and outline strategies for developing a personal-accountability formula to help you succeed.

COURSE: OSPERACT

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: MBPD2, OSTRUST, BDEI________________________


LEARNING OBJECTIVES

• Define personal accountability and what it means in the workplace

• Assess their accountability characteristics

• Discuss the key elements of personal accountability

• Identify strategies for improving their personal accountability

• Discuss workplace and individual joint-accountability expectations

COURSE TOPICS

• Defining Personal Accountability

• Key Elements of Personal Accountability

• Improving Personal Accountability

• Following Through — Your Team Responsibilities


PILLAR: TEAMWORK

Strengthening Your People Skills in the WorkplaceGain essential skills for understanding, relating to and working better with all types of people, even the most difficult, during this extraordinary workshop. In this course, you will discover how to make others feel valued, improve results dealing with difficult people by better understanding them, as well as being able to break out of your comfort zone to feel more at ease in unfamiliar settings and activities. You will learn how to give sincere praise, work through conflict and build the essential people skills that make all the difference to an organization’s success.

COURSE: INTP

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: BDEI, OSFEED, COMT________________________


LEARNING OBJECTIVES

• Increase interpersonal success through self-awareness

• Build rapport for solid working relationships

• Persuade and influence others to your way of thinking

• Handle tough situations and difficult people

• Work through conflict with tact and finesse

• Get your message across in unique situations

• Gain acceptance for ideas and overcome fear of change

COURSE TOPICS

• Increasing Interpersonal Success Through Self-Awareness

• Rapport Building: Establishing Solid Working Relationships Up and Down the Ladder

• How to Persuade and Influence Others to Your Way of Thinking

• Working With Difficult People and Handling Tough Situations

• Working Through Conflict With Tact and Finesse

• Listening Skills: Your Strategic Advantage in Interpersonal Effectiveness

• People Skills to Help You Shine in Specific Situations


PILLAR: TEAMWORK

Personality StylesIn this training, you will use the Personality Profile to assess your preferences and discover how your personal style affects interactions with others. You will learn about four main types of personalities and address how each style offers strengths and challenges. At the completion of this training, you will have the knowledge needed to develop and maintain good relationships that lead to success.

COURSE: OSPERS

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: OSTRUST, BDEI________________________


LEARNING OBJECTIVES

• Identify your own style and personality preferences of other styles

• Explain how style affects communication goals and stress

• Use communication strategies suited to each personality style

• Identify the best ways to work effectively with different personality styles

COURSE TOPICS

• An Opportunity to Discover Your Personality Style

• Working Within the Style Spectrum

• Real-World Application of the Personality Explorer™


PILLAR: COMPLIANCE

Can you afford the risks associated with noncompliance?Compliance training has become especially critical in the wake of the #MeToo movement, but it goes much further than just providing anti-harassment training for your employees. Effective compliance training creates safer work situations. It also produces more diverse and inclusive work environments that dramatically increase employee health, happiness and productivity.

Compliance training enables your managers, staff and volunteers to:

• Understand and identify red flags that their workplace has safety challenges

• Know exactly how to act if a noncompliance issue occurs

• Keep your organization’s legal risk to a minimum

• Ensure your employees’ and customers’ health and safety are of paramount importance

NEW COURSES• HR Law

• Unconscious Bias and Inclusion

• Unconscious Bias and Legal Considerations

• Unconscious Bias HR and Strategic Leader Workshop



49% of people

say ethics and compliance are considered as criteria in the performance management process


PILLAR: COMPLIANCE

HR LawHR law simply isn’t a place where you can afford to take a trial-and-error, learn-as-you-go approach. The risks are just too high. And the risk isn’t only for your organization. Increasingly, managers and supervisors are being personally named in employee lawsuits and being found liable.

This program will show you where the potential for costly mistakes exists and provides practical guidelines for treating employees fairly and legally. You will get key employment law overviews and valuable guidelines and suggestions to keep you in legally safe territory when you’re making personnel decisions and interacting with employees in your organization.

COURSE: HRLW

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Laws governing employee-employer and independent contractor relationships

• Mandated laws and organizational policies for fair and equitable treatment of applicants and employees

• Best practices for lawfully recruiting, interviewing and managing employees

• The Fair Labor Standards Act and compensation fundamentals

• Employee-protection benefits, including health-care continuation, unemployment insurance and job-protected family and medical leave

• Laws that relate to members of the Armed Forces, occupational health and safety, medical expenses and wage-replacement benefits

COURSE TOPICS

• The Employment Relationship

• Equal Opportunity Employment

• Talent Management, Discipline and Discharges

• Compensation Basics

• Employee Protection Benefits

• Important HR Laws

BRAND-NEW!

BRAND-NEW!


PILLAR: COMPLIANCE

Diversity and Inclusion in the WorkplaceThis course explores diversity and inclusion in the workplace on three levels: How we individually respond to issues of diversity and inclusion, how our interactions with others in the workplace and society reflect our values as individuals and a society regarding diversity and inclusion, and how we can all support diversity and inclusion in our workplaces at the organizational level.

COURSE: OSDIV

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: BDEI, OSPERACT________________________


LEARNING OBJECTIVES

• Discuss how we define diversity and inclusion in the workplace today

• Identify the benefits of a diverse and inclusive workplace for any organization’s mission and the impact on the critical and creative thinking of teams and individuals

• Describe how we support respect for diversity and promote inclusion through communication and collaboration

• Discuss ways to ensure diversity and inclusion across the organization

COURSE TOPICS

• Fundamentals of Diversity and Inclusion in Today’s Workplace

• How We See Ourselves — and Our World

• How We See Others

• How We Work Together


PILLAR: COMPLIANCE

Preventing and Handling Workplace Violence, Aggression and BullyingIt is understandable that no one wants to believe violence can happen in his or her own organization. Unfortunately, that means even experienced HR professionals and managers often miss the warning signs or take too long to respond to a threat in a situation where every second counts. That’s why you don’t want to miss this prevention and response workshop. You’ll assess the risk of violence in your own organization and learn what steps will have a real and lasting impact on everyone’s safety.

COURSE: PHWV

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: BDEI, OSPERACT________________________


LEARNING OBJECTIVES

• Improve morale and productivity

• Make it clear that aggression and bullying are not welcome

• Identify the important legal differences between aggression, harassment and bullying

• Prevent employees from creating toxic work environments

• Handle difficult, angry people

• The best ways to safely investigate employee behavior

• Learn the strategies to prevent situations from turning violent

COURSE TOPICS

• Preventing Workplace Violence and Aggression

• Dealing With Difficult People and Inappropriate Behavior

• Create a Positive Environment and a Safer Workplace

• Respond to Threats and Special Situations


PILLAR: COMPLIANCE

Preventing Sexual Harassment: How to Minimize Organizational RiskSexual harassment is prohibited under Title VII of the Civil Rights Act of 1964 as a form of discrimination based on gender. It is illegal, and the cost is high should you or your organization be found guilty. This training course is designed to meet state-mandated training requirements and provides both employees and management with a clear understanding of what legally constitutes harassment, what to do if it occurs and how to swiftly investigate and manage the sexual harassment complaint.

COURSE: SXHRE

LENGTH: One day________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: OSPERACT________________________


LEARNING OBJECTIVES

• Reduce organizational risk and mitigate the cost of lawsuits and fines from regulatory agencies

• Increase teamwork and productivity and improve morale

• Provide a safe and healthy work environment for all employees

• Protect your organization’s reputation

• Improve communications to ensure productive employee relationships

• Minimize organizational and personal liability for unlawful sexual harassment actions

COURSE TOPICS

• Sexual Harassment: Clarify the Facts

• Identify the Problem

• Assertively Take Control


PILLAR: COMPLIANCE

How to Minimize Organizational Risk for ManagersSexual harassment is prohibited under Title VII of the Civil Rights Act of 1964 as a form of discrimination based on gender. It is illegal, and the cost is high should you or your organization be found guilty. This training course is designed to meet state-mandated training requirements and provides both employees and management with a clear understanding of what legally constitutes harassment, what to do if it occurs and how to swiftly investigate and manage the sexual harassment complaint.

COURSE: SXHRM

LENGTH: One day________________________


PREREQUISITES: None

RECOMMENDED COURSES: OSPERACT________________________


LEARNING OBJECTIVES

• Reduce organizational risk and mitigate the cost of lawsuits and fines from regulatory agencies

• Increase teamwork and productivity and improve morale

• Provide a safe and healthy work environment for all employees

• Protect your organization’s reputation

• Improve communications to ensure productive employee relationships

• Minimize organizational and personal liability for unlawful sexual harassment actions

COURSE TOPICS

• Sexual Harassment: Clarify the Facts

• Identify the Problem

• Assertively Take Control

• Management Update


PILLAR: COMPLIANCE

Unconscious Bias and InclusionThis program uses positive psychology and relevant research to teach learners how unconscious biases form and what to do when they have an unconscious bias or are a target of someone else’s unconscious bias. Learners will go through interactive exercises to explore concepts and leave empowered to demonstrate inclusive behaviors and contribute to inclusive work cultures.

COURSE: UNBMIN6

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: BDEI, OSPERACT, OSDIV________________________


LEARNING OBJECTIVES

• Recognize the value of questioning certainty as you take steps to confront unconscious bias

• Gain insights into how the brain works, how biases develop and why they’re bad for business

• Understand the fundamentals of cognitive psychology and learn how to avoid errors caused by automatic thinking

• Explore the power of the brain to undo flawed or biased thinking and provide more freedom of thought

• Eliminate stereotypes, using 5 research-based strategies to reduce unconscious bias

• Investigate the costs and benefits associated with inclusive thinking and behavior

COURSE TOPICS

• Reconsidering Certainty and Doubt

• Confirmation Bias

• Schemas and Heuristics

• The Power We Have

• Stereotypes and Implicit Bias

• The Value of Inclusion

BRAND-NEW!

BRAND-NEW!


PILLAR: COMPLIANCE

Unconscious Bias and Legal ConsiderationsThis course uses positive psychology and relevant research to teach learners about unconscious bias and the legal concerns that can arise because of unconscious bias-related discrimination. Learners will go through interactive exercises to explore course concepts and leave empowered to demonstrate inclusive behaviors and contribute to inclusive work cultures.

COURSE: UNBMLG6

LENGTH: 2 modules________________________


PREREQUISITES: None



LEARNING OBJECTIVES

• Gain insights into how the brain works, how biases develop and why they’re bad for business

• Understand the fundamentals of cognitive psychology and learn how to avoid errors caused by automatic thinking

• Explore the power of the brain to undo flawed or biased thinking and provide more freedom of thought

• Eliminate stereotypes, using 5 research-based strategies to reduce unconscious bias

• Investigate the costs and benefits associated with inclusive thinking and behavior

• Prevent implicit biases from turning into harassment

• Reduce the impact of implicit bias on the hiring process and on performance evaluations

COURSE TOPICS

• Reconsidering Certainty and Doubt

• Confirmation Bias

• Schemas and Heuristics

• The Power We Have

• Legal Considerations Related to Implicit Bias — Harassment

• Legal Considerations — Hiring, Performance Evaluation and Implicit Bias

BRAND-NEW!

BRAND-NEW!


PILLAR: COMPLIANCE

Unconscious Bias HR and Strategic Leader WorkshopThe purpose of this program is to give leaders and influencers who are responsible for their organizations’ work culture the tools and knowledge to be able to confidently start their organization on a path toward a more inclusive culture. Participants will fully understand the legal implications related to unconscious bias and, more specifically, implicit bias and come away with a plan for how to create a more inclusive work environment.

COURSE: UNBMHR3

LENGTH: 3 modules________________________


PREREQUISITES: None



LEARNING OBJECTIVES

• Distinguish between unconscious bias, implicit bias and explicit bias and the impact on HR operations

• Explain the relationship between implicit bias and HR employment law, including concepts such as hostile work environment, harassment, discrimination and disparate impact

• Describe how to manage implicit bias and integrate implicit bias concepts into typical work contexts (e.g., hiring and performance evaluation) to allow for an inclusive work culture

• Define the value of diverse and inclusive workplaces, according to recent research

• Create a draft of an organizational vision for diversity and inclusion that takes into consideration organizational values

• Outline HR initiatives and change mechanisms for operational functions, business strategy, talent management and career development programs

COURSE TOPICS

• Implicit Bias and Employment Law

• Foundations of Cultural Inclusion

• Creating an Inclusive Culture

BRAND-NEW!

BRAND-NEW!


ADDITIONAL PRODUCTS

Your unlimited, all-in-one training solutionSTAR12 is the single best way to get the continued learning and development you need to thrive in a competitive business environment. From our interactive and engaging live seminars to our convenient online webinars and on-demand courses, every aspect of STAR12 has been designed with your goals … your convenience … and your budget in mind. You get:

• 7,500+ in-person seminars — STAR12 provides a continual learning experience by giving you unlimited access to digital and in-person training for one full year.

• 1,400+ hours of webinars and online courses — train on your own time and at your own pace! STAR12 members can attend webinars…view on-demand seminars…or watch quick-tip videos for microlearning.

• Self-paced learning paths — STAR12 guided learning recommends training specific to your needs so you can continually develop your abilities. It’s like having a personal adviser for your professional growth!

SUBSCRIBE TO STAR12

AVAILABLE FOR STAR12• Sexual Harassment in the Workplace — Employee

• Sexual Harassment in the Workplace — Manager

• Through the Customer’s Eyes


https://skillpath.com/star12/star12-enterprise


73%of employees

believe their organization would be more successful if they were able to

work in more flexible and collaborative ways


ADDITIONAL PRODUCTS

Sexual Harassment in the WorkplaceE M P L O Y E E

Harassment-prevention training is a vital step in creating a harassment-free workplace. It can also limit your liability if you’re sued. Today’s organizations have a zero-tolerance policy for sexual and workplace harassment — but what does that mean to you? What exactly is sexual and workplace harassment? Do you know an employer’s responsibilities? This program will help you detect warning signs, recognize behavior that crosses the line and appropriately respond to complaints.

COURSE: SXHRE

LENGTH: 2 hours________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Learn how the law defines sexual harassment and what it looks like in the workplace

• Identify the dynamics of a hostile work environment

• Learn how to prevent bullying, gender bias and sexual-orientation discrimination and other forms of workplace harassment

• Learn how to respond to and report harassment

• Play your part to create a harassment-free culture

COURSE TOPICS

• Introduction — Where We Are and How We Move Forward

• Sexual Harassment — Changing Perspectives

• Sexual Harassment — Defined!

• Protected Classes — Discrimination and Harassment

• Quid Pro Quo

• Hostile Work Environment

• Hostile Work Environment—T ake Two

• Hostile Work Environment — Take Three

• Making the Distinction — Two Types of Sexual Harassment

• I Would Never

• #MeToo

• Not My Problem

• Drawing the Line

• Bullying

• Gender Bias

• Just Trying to Help

• Not Worth It

• Role Reversal

• Sexual Orientation

• What Did I Say?

• After Hours

• Who, What, Where?

• Hit “Send”

• If You See Something, Say Something

• Who Watches the Watchers?

• Enemy Within

• Slap on the Wrist

• To the Rescue


ADDITIONAL PRODUCTS

Sexual Harassment in the WorkplaceM A N A G E R

Harassment-prevention training is a vital step in creating a harassment-free workplace. It can also limit your liability if you’re sued. Today’s organizations have a zero-tolerance policy for sexual and workplace harassment — but what does that mean to you? What exactly is sexual and workplace harassment? Do you know an employer’s responsibilities? This program will help you detect warning signs, recognize behavior that crosses the line and appropriately respond to complaints.

COURSE: SXHRM

LENGTH: 2 hours________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Learn how the law defines sexual harassment and what it looks like in the workplace

• Identify the dynamics of a hostile work environment

• Learn how to prevent bullying, gender bias and sexual-orientation discrimination and other forms of workplace harassment

• Learn how to respond to and report harassment

• Play your part to create a harassment-free culture

COURSE TOPICS

• Introduction — Where We Are and How We Move Forward

• Sexual Harassment — Changing Perspectives

• Sexual Harassment — Defined!

• Protected Classes — Discrimination and Harassment

• Quid Pro Quo

• Hostile Work Environment

• Hostile Work Environment — Take Two

• Hostile Work Environment — Take Three

• Making the Distinction — Two Types of Sexual Harassment

• I Would Never

• #MeToo

• Not My Problem

• Drawing the Line

• Bullying

• Gender Bias

• Just Trying to Help

• Not Worth It

• Role Reversal

• Sexual Orientation

• What Did I Say?

• After Hours

• Who, What, Where?

• Hit “Send”

• If You See Something, Say Something

• Who Watches the Watchers?

• Enemy Within

• Slap on the Wrist

• To the Rescue


ADDITIONAL PRODUCTS

Through the Customer’s EyesGreat service matters. Organizations that embrace great customer service understand what’s at stake…and they’re setting the bar higher every year. So if you’re not already focusing on customer experience, it’s time to start.

Through the Customer’s Eyes provides your team with the skills they need to deliver excellent customer service — every time. Invest in exceptional service. Empower your employees with the tools they need to succeed in today’s competitive landscape. Your company will see immediate, substantial gains, including a boost to its bottom line.

COURSE: TTCE

LENGTH: 3 hours________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Increase customer loyalty and customer satisfaction

• Improve employee productivity, morale and retention with more confident associates who are vested in your company’s success

• Boost your company’s sales, profitability and the bottom line

• Equip your service team for success with new and improved training for serving today’s modern consumer

COURSE TOPICS

• Why Customer Service Matters

• What Customers Want

• Essential Customer Skills, Part 1

• Essential Customer Skills, Part 2

• Handling Complaints and Dealing With Angry People

• Customer Service as a Strategic Marketing Tool and Customer Service Teams


Workplace diversity is not just the latest fad. It’s driving profitability!

69%of executives rated diversity and inclusion an important issue in 2017,

compared to 59 percent in 2014.

Source: Global Human Capital Trends, 2017

Research shows that diverse teams are more creative,

more innovative and higher performing. Regardless,

there’s still a lot of fear and confusion swirling around

topics like diversity, inclusion and unconscious bias ―

what not to say and what not

to do ― among organizations and individuals. That’s

why SkillPath tapped academic experts to develop

an ALL-NEW approach to workplace diversity —

one that’s rooted in positive psychology and backed

by decades of research.

Learn more about our NEW positive psychology approach to diversity and inclusion when you visit our FREE RESOURCES page today. Download the free report, watch an informative webinar and read about our updated suite of Unconscious Bias and Inclusion solutions.

https://skillpath.com/land/unconscious-bias?utm_source=website&utm_medium=dcat&utm_campaign=201909&se=945002

https://skillpath.com/resources

skillpath.com/onsite


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