professionalism at the work place.ppt
TRANSCRIPT
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Professionalism in the Workplace
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Is it the role or the behavior?
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Professions have a body of knowledge, scope of practice, agreed upon values, oath or code and accountability to our society for their profession and their professional behavior.
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EngineersArchitectsPhysiciansNursesTeachersLawyersFlight Attendants..
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ProfessionalismDescribes a certain type of behavior in the workplaceBased on our values and understanding of our professional rolesEvidenced in our behavior
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How professionalism is judgedAgainst a set of expectations or standardsFrom our own personal values set and understanding of what professionalism meansMay be situational in natureStrongly influenced by culture
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Professionalism is in the eye of the beholder
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Professional is judged through:Our ImageOur CommunicationOur CompetenceOur Demeanor
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From the Clients PerspectiveTrustworthyCompetentEmpatheticRespectfulCaring
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Our relationships with Client:Therapeutic contextSafety, trust and ethical behavior are foundationalRelationship has boundariesVulnerability of client and the imbalance of power
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Respectful of their:NeedsBeliefsConcerns Values
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Crossing Professional BoundariesNon-therapeutic relationshipsInappropriate communicationInappropriate self-disclosureExploitation money, giftsBreaches of confidentiality
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From the Co-Workers PerspectiveTrustworthyCompetentSupportiveRespectfulAccountable
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Professional Team
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Expectations of Professional Team MembersFunctional TrustMutual RespectOpen Communication
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Functional TrustAll people have an equal need for respectRespect is the basic foundation of all healthy personal relationshipsEach team member is equally importantEach team members work is equally important
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Mutual respectAll people have an equal need for respectRespect is the basic foundation of all healthy personal relationshipsEach team member is equally importantEach team members work is equally important
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Open CommunicationTeam members talk to each other about issues directlyAll team members avoid the 3 BsSupportive feedback is given generouslyCorrective feedback is helpful, tactful and constructive
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Where Do I Start?
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Qualities and Characteristics of a Professional
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CompetentTrustworthyRespectfulAct with IntegrityConsiderateEmpathetic
Professionals are:
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CourteousDependableCooperativeCommitted
Professionals are:
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Always do your best. What you plant now, you will harvest later.