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2 Course Overview | Communication Basics | onlineacademy.co.za

CERTIFICATE IN

COMMUNICATION BASICSCommunication is only successful when both the sender and the receiver understand the same information because of the communication. By successfully getting your message across, you convey your thoughts and ideas eff ectively. When not successful, the thoughts and ideas that you convey do not necessarily refl ect your own, causing a communication breakdown and creating roadblocks that stand in the way of your goals.

WHAT YOU WILL LEARN:

01

0302

04

Communication Basics

Communicating in Writing

Communication in Person

Diffi cult Communication Situations

COURSE DURATION

HOUR MODULES

MODULES

HOURS

144

The phrase ‘soft skills’ is often used to describe the skills which characterise relationships and other people, or how you approach interactions.

For many people, the so-called soft skills are often some of the most diffi cult skills to develop. Job-re-lated expertise (hard skills) are essential in any profession. However, over the last 10 years, under-standing has grown that perhaps soft skills may ul-timately be more important in determining levels of success.

Hard skills are a basic minimum necessity in order to operate in a particular workplace. Whether or not you are successful in your career may depend on how developed your soft skills are.

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Our online courses and workshop training for continuing professional development, written by professionals for professionals and involving thoughtful online interaction with your peers, go a long way towards resolving issues.

The most significant advantage of self-study is the independence it offers. Studying alone allows delegates to concentrate and focus on their studies at their highest level.

Course Overview | Communication Basics | onlineacademy.co.za 3


COMMUNICATION BASICS

WHAT YOU WILL LEARN

• Explain the stages within the communication process.

• Communicate effectively.

• Distinguish between the five different communication styles.

• Explain the importance of first impressions.

• Prepare for last-minute speaking opportunities.

• Be a more engaging speaker.

• Explain the importance of good writing skills.

• Improve your business writing skills.

• Explain the functions of the different forms of written communication.

• Explain the importance of preparing for difficult conversations.

• Identify communication strategies for a communication crisis.

• Maintain your self-esteem when receiving criticism.


WHO SHOULD DO THISCOURSE?

• Persons interested in increasing their current communication skills, verbally and in written form.

• Best for young high contact staff.

This short course is designed for the following audience:

For this short course, it is advisable that you have the following experience/knowledge:

• Learners with limited knowledge on the subject.

• Learners with 1-2 years’ workplace experience.

• Learners with fundamental skills.


WHAT YOU WILL LEARNC O M M U N I C A T I O N B A S I C S

01 02COMMUNICATION BASICS COMMUNICATION IN PERSON

Communication is only successful when both the sender and the receiver understand the same information because of the communication. By successfully getting your message across, you convey your thoughts and ideas eff ectively. When not successful, the thoughts and ideas that you convey do not necessarily refl ect your own, causing a communication breakdown.

No matter your age, background, or experience, eff ective communication is a skill you can learn. Face-to-face communication helps to establish a personal connection and will help sell the product or service to the customer. These interactions can portray a completely diff erent message than written communication as tone, pitch, and body language is observed.

03 04COMMUNICATION IN WRITING DIFFICULT COMMUNICATION

SITUATIONS

Written communication involves any type of interaction that makes use of the written word. Communication is key to any endeavour involving more than one person. Communicating through writing is essential in the modern world and it is becoming even more so, as we participate in what is now commonly called the information age. The ever-increasing use of computers and computer networks to organise and transmit information means the need for competent writing skills is rising.

Whether you are communicating face to face or on the telephone, it can be a lost business opportunity or a successful one. Making the best possible impression is critical to establishing good interpersonal relations and to developing a profi table business. Creating this favourable impression not only translates into satisfi ed individuals but less workplace stress and frustration – for you and others. When you are at work, remember that all communications are meaningful and important.


THE BENEFITS OF

ONLINE SKILLS DEVELOPMENT

Forget about attending classes for hours, sitting in an uncomfortable chair, and suffering from back pain by the end of the day. You will not be bound to physical class sessions when you opt for online education. All learning materials are provided online, so you’ll easily access them from the comfort of your office or home.

COMFORT

A self-paced system enables learners to make progress with a rhythm that suits them. This does not require attending live sessions; you can access the materials at any time that works for you. If you have to work or take care of your home and children during the day, you can study at night. That’s an advantage the traditional educational system cannot beat.

SELF-PACED LEARNING

The fact that online programs are cheaper when compared to the ones held in a traditional campus setting is enough to convince you to consider them. The average tuition for online courses depends on multiple factors, so it varies from one program to another. Note, free courses don’t usually come with a certificate of completion.

LOWER COSTS

It doesn’t matter where your career stands at this moment; completed programs will always look good on your résumé. It will show potential employers that you’re committed to learning and that you’re eager to obtain more knowledge and new skills. You will certainly become a better candidate for a job promotion.

IMPRESSIVE RÉSUMÉ


Course level: 02Study fi eld: Fundamental Workplace SkillsCourse cost: R1750.00 incl. VAT

Course level: 02Study fi eld: Fundamental Workplace SkillsCourse cost: R1750.00 incl. VAT

AVAILABLE NOW AVAILABLE NOW

Have you considered asking your boss to pay? Currently, over a quarter of our learners report that their employer has paid for their course.

Look at our Corporate Package that offers access to ALL OUR COURSES at a fraction of the individual price. Visit www.onlineacademy.co.za to fi nd out more or contact us at [email protected].

R875.00 including VAT

Pay less with the corporate solution

COURSE COST

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professionalism communication skills - communication basics · completely diﬀ erent message than...

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