professionalism: the key to career success david cohen [email protected]
TRANSCRIPT
Professionalism:Professionalism:The Key to Career SuccessThe Key to Career Success
David [email protected]
www.cohentraining.com
What is
Business Etiquette?
People will forget what you said.
People will forget what you did.
But people will never forget how
you made them feel.
Principles of Impeccable Principles of Impeccable Work BehaviorWork Behavior
Be Careful with Your AppearanceExpand Your KnowledgeHonor Your Working HoursBe FriendlyKeep Personal Information to YourselfBe Positive and SupportiveKeep an Open Mind
Principles of Impeccable Principles of Impeccable Work BehaviorWork Behavior
Follow ThroughCommunicateListenSolve Your Own ProblemsWork HardDon’t Be in too Big a Hurry to Advance
Meeting PeopleMeeting PeopleUnexpected GuestsWhen You’re in an Inside OfficeWhen You’re the Person Guests Come to SeeShaking Hands
Introducing People
Remembering NamesRemembering Names
Be Sure You Actually Hear the NameUse the Name as Quickly as PossibleMake Note of the Person’s Prominent
FeaturesFind Out MoreConcentrate
When You Forget a Name
When Introductions
Are Forgotten
Telephone EtiquetteTelephone Etiquette
Sit Up Straight, Breathe Deeply and SmileReach for a Pad and PenAnswer by the Third RingIdentify Yourself ImmediatelyBe Courteous, Friendly and ProfessionalPay Attention
Telephone EtiquetteTelephone Etiquette
Transfer Calls only when NecessaryWhen You Must Leave the LineReact to the Other Person’s ConversationEliminate Background NoiseNO SPEAKER PHONES!!End the Call Positively
Screening Calls
Making and Returning CallsMaking and Returning Calls
Always Return Phone CallsLeave a Complete MessageBe Brief
Planning and Attending Planning and Attending Business MeetingsBusiness Meetings
Who Should Attend?Where Should It Be Held?PromptnessGreetingsHonoring TerritoryTouch
Planning and Attending Planning and Attending Business MeetingsBusiness Meetings
Keep Your Clothes OnPosition YourselfUse Your Voice AppropriatelyListenLeaving the Meeting
Attending Business MealsAttending Business Meals
Breakfast MeetingsThe Three Martini LunchDinner MeetingsThank You NotesCan You Refuse?Responding to Invitations
Professionalism:Professionalism:The Key to Career SuccessThe Key to Career Success
David [email protected]
www.cohentraining.com