professionals as persons – why patient experience matters to healthcare staff
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Professionals as persons – why patient experience matters to healthcare staff. Ewan Kelly. Ewan Kelly. Father, friend, son (bereaved), brother, colleague, hillwalker, cloudwatcher, rugby lover, live music listener, beer drinker, reader, reflective practitioner, service user (patient and carer) - PowerPoint PPT PresentationTRANSCRIPT
Quality Education for a Healthier Scotland
Professionals as persons – why patient experience matters to healthcare staff
Ewan Kelly
Quality Education for a Healthier Scotland
Quality Education for a Healthier Scotland
Ewan Kelly
Father, friend, son (bereaved), brother, colleague, hillwalker, cloudwatcher, rugby lover, live music
listener, beer drinker, reader, reflective practitioner, service user (patient and carer)
Programme Director, NHS Education for Scotland
and Senior Lecturer in Pastoral Theology
University of Edinburgh
Quality Education for a Healthier Scotland
Professionals as Persons
Greatest asset we have for enhancing others health and wellbeing (and our own!)….is ourselves, our humanity
Not Quite
Greatest asset for enhancing health and wellbeing is the reflexive self – the self that has been reflected on and continues to be so
Quality Education for a Healthier Scotland
What gives you meaning and purpose?
What makes you get up in the morning?
What makes your spirits rise?
What do you fall back on when the chips are down?
What is important to you?
What makes you feel alive?
Quality Education for a Healthier Scotland
Our assets as persons and professionals - values
Why did you come into health and social care in the first place?
What was your motivation?
Quality Education for a Healthier Scotland
Embodying our values
To what extent are you still able to live out those core values?
What helps you to do so?
What hinders you in doings so?
Quality Education for a Healthier Scotland
Meaning and Fulfilment at Work
What about your work keeps you going back even during a bad week?
What gets you up in the morning to go to go to work?
What makes you fly at work/makes you feel alive?
Quality Education for a Healthier Scotland
Enhancing patient experience (having meaningful work) improves:
staff fulfilment/wellbeing
Rosso, B. et al 2010 On the Meaning of work: A Theoretical Integration and Review. Research in Organisational Behaviour 30: 91-117
Lips-Wierma, M. and Morris, L. 2011 The Map of Meaning: A guide to sustaining our humanity in the world of work.
Quality Education for a Healthier Scotland
Fulfilled well staff who are able to live out their values at work provide imprved patient experience
Rosso, B. et al 2010 On the Meaning of work: A Theoretical Integration and Review. Research in Organisational Behaviour 30: 91-117
Lips-Wierma, M. and Morris, L. 2011 The Map of Meaning: A guide to sustaining our humanity in the world of work.
Quality Education for a Healthier Scotland
Enhancing patient experience improves:
patient outcome
NHS Outcomes Framework 2011/12http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/@dh/@en/@ps/documents/digitalasset/dh_123138.pdf
Quality Education for a Healthier Scotland