professor derek k hitchinssystems.hitchins.net/societal-systems/command--control/soc--tech.pdf ·...
TRANSCRIPT
1 DKH©1998
Professor Derek K Hitchins
2 DKH©1998
Who cares?!
In a democracy, military action is under political control—“by the will of the People”
As social orders change, so do military tasks e.g. from MAD, SDI, cold war confrontation, to… Soviet Union domino collapse, NATO expansion,
to… Social fragmentation throughout western world,
to… Local, tactical wars with potential for global
conflagration, to… Peace-making/enforcing, -keeping, -building Vital for future senior officers to understand
social dynamics, their implications w.r.t. C2
—of what, by whom and how!
3 DKH©1998
Underlying Control Paradigm!
Control Omnipotence Tyranny
Anarchy Freedom
Perceived organizational
focus +
Controller self- satisfaction
Innovation, creativity,
variety
Societal Swings
Taylorism Social
engineering
4 DKH©1998
Following Sequence from International C2 Conferences “Societal Archetypes & Low Intensity Conflict”!
Concepts of democracy
Ideas of Freedom
Visions of Independence
Challengeto authorities
Authoritarianculture
Political "Joinings"—Free trade areas—EU—GATT…
!!!!Politcal Fragmentation—Fr Canada—N.Ireland—Basques—Scotland—Burundi…
Reversion to traditionalfault-lines
"bigger is better"
"True"democracy
Parliamentrydemocracies
US-ledInternational
democratization
"local is better"
"govern, not serve"
Capitalism
"rich isright"
"don't askthe peopletoo often"
“…contains the seeds
of its own destruction…”!
Represents macro-view of today’s world…but…
What is driving all this beneath the surface…?
How will it all end?
(Wring hands… exit stage Left)
Western Culture—on a Knife Edge!
Social factions, fractions & sub-cultures
• media•!fashion•!socio-"economic "targetting
Cult of theIndividual
Competition
Commercialpressure
Individuation Pressure to Individuate
Essentialduality
Politicalopposites
Ideology
Options adoptedby other Cultures
Social cohesion
Establishment
InstitutionalizedPower Groups
Socializing Ethics, Beliefs
Education & Infrastructure
Autonomous"dynasties"
" •!organized crime•!international """big business"
Inter-necineconflict
Economic Wealth
SocialEvolution
IntellectualInheritance
Collectiveunconscious/ experience
Time Neededto mature
intellectually
Police & Army
++
+
—
+
OppositeSame
Western Culture—Simulation!
12:26 pm 1/2/95
0.00 37.50 75.00 112.50 150.00
Time
1:
1 :
1 :
300.00
550.00
800.001: Social Cohesion 2: Social Cohesion 3: Social Cohesion
Graph 1: Page 5
Social Cohesion vs. Wealth + Shared Belief
2:44 pm 1/2/95
0.00 6.25 12.50 18.75 25.00
Time
1:
1 :
1 :
0.00
0.01
0.031: Social Factions 2: Social Factions 3: Social Factions
1
1
2
2
22
33 3 3
Graph 1: Page 4
Social Factions and degrading Economy,
(low shared belief)
Poor Economy —runaway
Moderate Economy
Robust Economy
11:15 am 1/2/95
0.00 62.50 125.00 187.50 250.00
Time
1:
1 :
1 :
0.00
400.00
800.001-6: Social Cohesion
Graph 1: Page 6
1
2
3
1A
2A
3A
1–3 Economic Improvement alone 1A–3A Economic Improvement with Widely Shared Belief
Social Cohesion
11:15 am 1/2/95
0.00 62.50 125.00 187.50 250.00
Time
1:
1 :
1 :
0.00
344.47
688.951-6: Internecine Conflict
Graph 1: Page 7
Internecine Conflict 1
2
3
1A
2A
3A
1–3 Economic Improvement alone 1A–3A Economic Improvement with Widely Shared Belief
8 DKH©1998
Deduction From Analysis of Western Culture!
Factions generate spontaneously, esp. in weaker economies economic pressure for competition individuation degraded infrastructure
Small changes in shared belief cause big changes in social behaviour, esp. with weak economy
Stronger economies may still generate internecine strife, but need not lose social cohesion
Robust Economy not enough—some common, shared belief/ethic/behaviour pattern needed too
…reinforces…
…opposes…
SocialTurbulence
Social Engineering
Control byRigid
Bureaucracy
Bureaucracyand Breakup
Control Vs. Variety
GovernmentalControldemandsUnderdogs
Media FeedingFrenzies
Societieson the edgeof Chaos
Variety forStability
+ ++
—
Variety
Two Interlocking Themes!
1. Red—Government Controls create turbulence by suppressing variety
2. Blue—Societies exist “on the Edge of Chaos”. Avoiding catastrophic decay demands variety—but 1…?
Socialturbulence
Socialengineering
Cult of theindividual
Cult of competition
Stumbling Economy
Unemployment
Increased Pace of Life
Social misfits,fallouts
FamilyBreakups
Privatisation
Social Engineering—Prime Driver of Social Turbulence!
11 DKH©1998
“Scares”—Society on the Edge of Chaos!
BSE-into CJD, baby-milk, eggs (Lysteria Hysteria), the Pill, BSE-into-mutton-into CJD… scare, after scare, after scare
Societal state:— self-organized criticality—dynamically-stable
(?), turbulent condition build-up of societal tension—scare—societal
catharsis(?)—build-up of societal tension… fractal, not periodic—like crime, war, stock
market, earthquakes… But, is this state really stable?
…moo—ME?
12 DKH©1998
Successive “Scares” Leading to Catastrophe!
4:13 pm 23/5/96
0.00 0.25 0.50 0.75 1.00
Time
1:
1:
1:
0.00
500.00
1000.00
1: System A
Graph 1: Page 2
Non-linear, stable, on the edge of chaos Impulse
!
Impulse Impulse Impulse
Each impulse increments prior turbulence, until final impulse cause total instability
Chaotic decay
Chaotic decay
System A
System B
System C
A to B
B to C
C to A
Coupling
Ramper
13 DKH©1998
Current governing/ business paradigms demand ever more information to exercise ever more Control
Inevitably control suppresses variety… … requiring conformity, uniformity Leading to… Moribund Decay, Breakdown,
Chaos…
Paradox!
Could this apply to C2/CIS too?
14 DKH©1998
Current Technological Trends—Following Sequence examines Radical shift in C2 Technology,
Operation & Support!
15 DKH©1998
Commercial Dominance!
Defence priorities no longer dominant w.r.t. C2/C3/C4i technologies C4i/CIS uses same IT as commercial IS MODs no longer major buyers
Commercial market shifting:— From mainframe through super mini to networked PCs Microsoft, Intel, IBM, AT&T sub-micron processor chips, PentiumPro ≥ 400M RISC chips, PowerPC≥ 500M, copper substrates… ≥ 900MHz working in development from remote dumb terminals to triple layer client-server explosive growth in networking and ownership pages to relational to object databases from Internet to Intranet from UNIX to Windows NT to L****
16 DKH©1998
Commercial Off-the-Shelf (COTS) Hardware!
Growing use of COTS :— specialist military hardware expensive, soon outdated COTS available, tangible, inexpensive
COTS presents new problems:— performance, reliability in military environment? long-term availability? military security? high performance integrated systems without modifying
discrete COTS products Complete new way of thinking for military/defence
customer
17 DKH©1998
Implications of COTS and COE on continuing Performance, Availability, Maintenance!
Supplier will maintain neither ageing COTS nor outdated COEs/Applications
“Going commercial” means:— “guessing”which way the market is going buying for a short life—2 - 4 years continual upgrading to surf the crest of developing
technologies, software versions, operating systems continual review to anticipate problems ahead
Provided it works, C4i/CIS continually improves throughout extended life cf. current approach where bespoke customer owns
outdating, obsolescent equipment for 10 - 20 years
18 DKH©1998
Value for Money
Fit for Purpose
Conforms to Strategies
AffordableTimely
Supports Fast and Slow
One Look and Feel
Open Access
Loosely Coupled
Conforms to Standards
Maintainable
Resilient
Single Key-in
Fast
Ease of Use
Integrity
Supports Officer Safety
Adds Military Value
Minimal Training
Ease of Implementation
Supportable
Availability
Flexible &Adaptable
User Objectives
Management &Support Objectives
Typical IS Contribution Tree!
Gives goals for IS policy and strategy
19 DKH©1998
System Vs. Service Provisions! System provision—conventional procurement,
operation and support by customers/users customer staff become surrogate technicians customer establishes full operations, support, etc independence, capital cost
Service provision (Facilities Management)—contractor purchases, integrates, owns, installs, supports, upgrades, etc. customer defines the need customer uses facilities, dependence, low outlay
Service provision more attractive to customer in dynamic technological and business environments but, can hollow-out customer—loses technology expertise
20 DKH©1998
Intranet!
Internet within an organization. Works across existing networks, ties legacy systems into new systems, speeds up communication, reduces paper, etc.
Browsers, TCP/IP & HTML key features Can establish "Private Virtual Network" encompassing
local and geographically dispersed groups. Firewall and/or encryption
Change to work practices:— Every group sees what others are doing. Co-operation/
competition potentially enhanced. Energy, money spent on internal paper communication, current
delays in that process, dwindle almost to nothing. Information presented/published by owners, improving accuracy
and timeliness - hierarchy can see it, do not introduce delay.
21 DKH©1998
Some Psychological
Thoughts!New Technology enabling much greater
inter-connectivity between increasingly fragmented societal groups
22 DKH©1998
Some view humans as too complex, variable to be predictable—"soft" viewpoint
Others view the human as an adjunct to the system learn to respond to, and interact with, technology,
situation and environment—"hard" viewpoint. Neither viewpoint fits observed facts Social Psychology and Social Anthropology study
behaviour of individuals in society— fruitful avenues of research into the behaviour of humans
in social groups, e.g. teams, regiments, etc Mutual distrust between engineers and social “anythings”
Human Predictability!
23 DKH©1998
Some Human Social Characteristics!
Motivation - inclinations to conform to social norms (Achievement Motivation and Compliance Motivation)
Dominance / Submission - tendency to lead or be led Territorial Imperative -strong sense of territory ownership Territorial Marking - visible signs / symbols of ownership Personal Space - egocentred space, physical and emotional Family Loyalties - Unquestioning adherence to relationship Tribal Loyalties - Unquestioning adherence to relationship Dyadic Reciprocity - Interactions between communicants Natural Pre-disposition - Inherited tendency to respond Cultural Pre-disposition - Learned tendency to respond Group Polarisation - Tendency for group discussions /
decisions to move to the extremes—"Risky Shift"
24 DKH©1998
Psychology of Operations Rooms Layouts!"It's all there on Startrek"
Captain Swivel Chair
Science & Comms
—Reactive —Outward
Looking
External Sensors, Comms
Consoles Large-Screen Display —Outward-Looking Swivel
Chairs
Operators —Controlled —Outward-Looking •Weapons •Navigation •Attitude & Speed
Height Differential
Engineering —Sidelined
Bridge
25 DKH©1998
Startrek—the Next Generation—a new Psychology?!
Helm Science Officer
Ship’s Counsellor Captain
First Officer
Tactical Officer
Bridge Engineering Position
Captain’s Ready Room
Large Screen Display
Security, communications, defence and weapons
Sensor management and interpretation Internal controls
Personnel management, captain’s conscience, negotiating aide
26 DKH©1998
Real-Time Air Traffic Control!
Operators "plugged-in" to Systems with Supervisors
operating "over the shoulder", figuratively or in reality
Operators intercommunicate
via screens and intercoms
Operators fulfilling role of intelligent machine?
Control Consoles
27 DKH©1998
Strategic C2!
Chairs face inwards— any Technology is either:
• let into table or • behind chairs
Face-to-face interaction
28 DKH©1998
Warrior/police-centred Concepts!
Information to and from the immediate/front-line user individual in contact with enemy/civilian implies user as information node
vehicle/personal location systems personal video cameras, concealed microphones, auto
alarms personal displays of image, fax, video individual load limits, power-supply limits
compatible with contemporary auftragstaktik Are our traditional ideas about control tenable in
this new C2 environment? Akin to the present rôle of the Police?
29 DKH©1998
The $64M Questions!
Social change is moving the C2 task away from automated, prescriptive rote activities automated C2 best suited to static defences
against fast but predictable enemy C2 in short-to-medium term more human
centred? to accommodate patchwork battlefield,
peacekeeping, warrior-centred force structures Do we understand C2 psychology
sufficiently to:— design-prescribe systems and facilities
for unknown situations? or, develop context-free support
facilities for universal soldiers?