professor mellie pullman winter 2011 1 isqa 552 managing operations and the value chain
Post on 20-Dec-2015
214 views
TRANSCRIPT
PROFESSOR MELLIE PULLMANWINTER 2011
1
ISQA 552Managing Operations and the Value
Chain
Today’s Activities2
IntroductionSyllabus & Important DatesWhat is Operations & the Value Chain?Photographs & Index CardsBuy Littlefield Code
You can call me:3
Mellie or Dr. / Professor Pullman
Course Site (lecture notes, cases, syllabus, etc.)http://www.sba.pdx.edu/faculty/melliep/course552.html
Office hours:Monday & Wednesday: 4:00-5:00 PMOr by request
Course Format 4
Allowed 10 minutes break per hour of teaching
Course Time: 5:40- 9:20 PM We’ll break from 7:15- 7:30
(ish) PM We’ll generally go to ~ 9 PM
to allow time for after class questions & Team interactions.
(if that’s OK with the class)
My Background5
BS &MS (Mechanical Engineering-Alternative Energy Systems)
MBA & Ph.D. (Operations Management & Marketing Models)
Work Experience Test Engineer Brew-master Owner of XeriscapeLandscape Company Quality Manager for Black Diamond
Mountaineering & Ski Products Consulting
Consulting :Product & Process Design
6
Cirque Du Soleil Hotels & Airports Ski resorts Black Diamond Mountaineering Nestle Vodafone
Teaching7
17 years covering many types of classes Supply Chain Management Operations Management Global Management Simulation & Modeling Entertainment Management Service Operations Management
Cornell, London Business School, Colorado State University, Southern Methodist University, University of Colorado, and University of Utah.
Other fun facts…8
Writing & publishing articles & booksTraveling, rock climbing, skiing (cross country
racing, telemarking & back-country) cooking and checking out food producers, wineries, breweries, and restaurants.
What about you?9
Please spend a few minutes filling out this index card with: Your preferred first name
(& last name) Contact email Where are you from? Work experience Your dream job & a company that
intrigues you Fun facts about you
Objectives10
Appreciate the strategic role of operations in all types of organizations.
Understand the importance of links between customer needs, sustainability, and operations design.
Describe the ways in which the operations function interacts with other functions.
Identify opportunities in operations.
Continued…11
Map the flow of a process and identify areas for improvement.
Transfer operations ideas and innovations from one type of organization to another.
Understand supply chain management and its importance from a sustainability perspective
Legitimately present yourself as having a working vocabulary of operations and supply chain terminology.
Why focus on this discipline ?12
Great Jobs:Supply Chain CoordinatorsPurchasingLogisticsFood Product Management (Cert
Program)Sustainability Analysts
PSU Employers for those with Supply Chain Focus (a sample)
13
Adidas, Columbia, Nike, etc.
Bechtel, Boeing, HP, In-Focus, Intel, Tektronix, Sun
Freightliner, Gunderson, Market Transport, Northwest Pipe
Fred Meyer, Cosco, Kettle Chips
Weyerhaeuser, Parr Lumber
All major logistics companies
Restoration Hardware, YoCream, OHSU, Port of Portland
Who would like this career area?14
People with dual interests Marketing IS Finance Accounting HR
People who like to travel and work with many kinds of vendors around the world
People who speak other languages People who want to be a good potential job area
The Classroom Mix15
Lectures
Case Discussions
Breakout Groups & Classroom Exercises
Guest Speakers
Intellectual Contributions (Prof Pullmans 5 weeks)
Individual Activities
Problem Sets & Scharffen Berger Case
30 %
Class Participation & Attendance
20%
Group Activities
Littlefield Simulation(2 games)
50 %
Total 100 %
16
Participation & Attendance 17
Participation is key! You learn in proportion to what you
put into this class. Lots of opportunities to get involved
Class attendance is expected. Poor attendance can affect your
participation grade since this is an experiential class.
If you anticipate missing a class, I would appreciate if you would let
me know about the situation in advance.
Class Etiquette18
Laptop use in class is discouraged unless it applies to class.
Calculators will be very helpful for in-class exercises,
Cell phones/Blackberries/etc. should be turned off for class periods,
Please be respectful of your classmates and professor by listening when they are talking and not creating side conversations.
REQUIRED MATERIALS19
Operations Management, 5th edition (Schroeder, Goldstein, and Rungtusanatham) PSU Custom published textbook available only at PSU bookstore.
Course Case & Reading Packet available at CleanCopy on Broadway.
Littlefield Technologies SimulationLittlefield Technologies, Responsive Learning Technologies. ISBN-0-9770944-0-5. Simulation Access Code: purchase on-line for $18) and each student needs an access code or he or she cannot get credit for the assignment.
A calculator should be brought to class every day.
Littlefield Team Formation20
You will need to have your team formed by end of class.
You will need to get your Littlefield Code and each team member should sign on. Agree on team name Agree on team password
Sign in on-line by Monday
What I will provide21
Class Handouts of lecture slides (also provided on course site).
Overview of what is expected that day and next class period
Additional readingsSpreadsheet skill help!!!Email support Office hours
At end of Class22
I will take your photograph to put on your index card.