At MYKNOWLEDGE ARENA, we have experience working with a number ofclients in a range of market sectors both in Corporate & Government. Theseinclude Oil & Gas, Banking, Telcos, Electronic, Medias, Business Consultancy,Professional Services, Manufacturing, Services, Managements, Health andConstruction.We work with clients in developing and delivering learning & developmentsolutions. MYKNOWLEDGE ARENA is an associate members with NUR LEMBAHPANGSUN RESORT GROUP, BAREFOOT INTERNATIONAL, ACTION TEAMCORPORATION SDN BHD, 1ORANGE SDN BHD, ACTION DRIVEN SDN BHD, BUDIANTARA SDN BHD and SIS CONSULTANCY.

Our Aims and ValuesWhen we founded the company, we had a clear vision of what we wanted to be,the services we would offer, and how we wanted to establish and developrelationships with our clients.Of course, since then the world, the environment, our client's needs andexpectations and the economic conditions have changed! Like any business wehave evolved and developed but we believe our underlying values and beliefsare as valid today as they were then.

Our aspirationTo develop long term learning relationships with our clients and to become amutual learning partner.How do we go about achieving those aims and expectations?It is a reasonable assumption that any business would have an aim of developinglong term client relationships! We understand that this relationship has to beearned. How? We believe by delivering value.

Our Value is your learning & development partner … hence;Contributing to the on-going skills and knowledge of the people in our clients'businessesContributing to the achievement of our clients' business goals and strategies, byensuring that the training and development we deliver is focused, relevant andaligned to their business priorities.

Clerical Development

Program

Motivational Programs

Effective Communication Skills Program

Business Presentation

Skills Program

Corporate Team Building Program

Leadership & Supervisory

Development Program

OurProducts

My Personal Success Program(NEW)

Personal Effectiveness

Program

Etiquette, Protocol & Grooming Program(NEW)

Service Quality Improvement

Program

Our Structured Programs

CORPORATE TEAM BUILDING

Each leader must take the opportunity to transform his/her ‘group’ into a ‘team’

status. When a ‘group’ has been upgraded into a ‘team’ status, then quality,

productivity, and the work environment will significantly improve.

SYNOPSIS PROGRAMMES

LEADERSHIP &SUPERVISORY DEVELOPMENT PROGRAMME

MY PERSONAL SUCCESS PROGRAMME

CLERICAL DEVELOPMENT PROGRAMME

BUSINESS PRESENTATION SKILLS

SERVICE QUALITY IMPROVEMENT PROGRAMME

MOTIVATIONAL PROGRAMME

ETTIQUETTE , PROTOCOL & GROOMING PROGRAMME

PERSONAL EFFIECTIVENESS PROGRAMME

EFFECTIVE COMMUNICATIONS PROGRAMME

Play more positive roles by understanding and supporting new

strategies - policies - plans introduced by the company to overcome

the present economic situation

Influence & Inspire, an element for Leaders. People remain a core asset that

automation nor machine can yet replace. To gain the competitive edge, these

critical resources should be developed to its fullest potential systematically

and in a structured manner.

To understand the importance of effective communication in an organisation and To come up with personal improvement plan to enable each person to increase his

effectiveness.

The mannerism; Good Manners; Protocol; Custom, & culture. Protocol - Personal

Matters & Political Inclination, Religion and Organizational Regulations.

To understand the organization’s challenges, vision, objectives & core values,

and to create a new service mindset among the frontline staff.

To internalize the importance of having the Service Mindsets in ‘Enriching &

Delighting Guest Experience’.

This programme touches important aspects of organizational excellence. Any

organization would like to have its expectations of vision, mission, objectives and

strategies cascaded down to its staff efficiently and effectively. However this needs

good systems and people in the organization to play their roles in making the

expectations met.

The future of every organization depends on its workforce. Organizations cannot

survive if their workforce is not willing to adapt and adopt the strategies and

expectations designed to handle the economic and business challenges. This

programme is aimed to train participants to critically analyse how the current

business scenario might affect their organization, career, and personal life.

Image builds power, acceptance and respect. Life is full of moments when you don’t

know exactly what to do & become more confident when communicating with others

especially when you are required to present in public. Besides learning how to

manage relationships, you will learn also how to properly structure your

presentations, how to use visual aids, gestures and speaking postures using our 5-

point approach.

Maintain high motivation level at all time and a self starter. Take a pro-active measures in anticipating its adverse impact to personal, family

and organization.

Domestic Inquiries & Dismissal

Executives & Supervisory

Development

Training Needs Analysis

Service Excellence

Interventions(NEW)

Entrepreneurial DevelopmentStrategic

Planning

OurProducts

Consultancies

glimpes of our programmes

IN DOOR

OUT DOOR

* Perbadanan Usahawan

Nasional Berhad

* United Engineers Malaysia

* Permodalan Nasional Berhad

* Pos Malaysia Bhd

* PUSPAKOM

* KTM Berhad

* Alam Flora Sdn Bhd

* Motorsikal & Enjin Nasional

Bhd (MODENAS)

* Heitech Padu Berhad

* Software Alliance

* Malaysian Agriculture Resarch

& Dev. Institute

* FELDA Palm Industries Sdn

Bhd

* MARA Holding Bhd

* Transnasional Express Berhad

* Harlow’s Malaysia Sdn Bhd

* ABF Sdn Bhd

* Arab-Malaysian Finance

Berhad

* Institut Jantung Negara

* PETRONAS Dagangan

* PETRONAS Carigali

* Dorsett Regency Hotel

* Econlink Sdn Bhd

* Martell (Malaysia) Sdn Bhd

* Matshusita Electronics (M) Sdn

Bhd

* Matshusita HRD Centre

* Toshiba Electronics (M) Sdn

Bhd

* Omron (M) Sdn Bhd

* SIPRO Plastics Sdn Bhd

* Metraplas Industries Sdn Bhd

* EP Polymers (M) Sdn Bhd

* Island & Peninsular

* Kolej Yayasan Melaka

* Persatuan Usahanita Malaysia

* Malaysian Tobacco Company

Bhd

* Akademi Kastam Diraja

Malaysia

* Dewan Bandaraya Kuala

Lumpur

* Syarikat Perumahan Pegawai

Kerajaan (SPPK)

* KEJORA

* Bank Negara Malaysia

* Kementerian Perdagangan

Dalam Negeri & Hal

Ehwal Pengguna

* Kementerian Pembangunan

Luarbandar

* PERDA

* SOCSO

* Lembaga Getah Malaysia

* Lembaga Kemajuan Ikan

Malaysia

* Lembaga Koko Malaysia

* Jabatan Perancangan Bandar &

Desa

* KEMAS

* Badan Pencegah Rasuah

* Yayasan Pahang

• Kementerian Kesihatan, IMR

• MISC Bhd

• Prasarana Bhd

• Bank Muaamalat

• CARSEM Sdn Bhd

• TH Properties

• I & P Sdn Bhd

• Paycomm Sdn Bhd

• Bintulu Port Sdn Bhd

• CIMB Bank

• SME Bank

• JKR HQ

and still growing !!!!

Our Clients:

Zulkiflee is the Principal of MyKnowlede Arena . Zulkiflee obtained his first degree, BA (Hons) in

Mass Communications (Journalism) from MARA University of Technology and his Master’s in

Human Resource Development (Training & Development) from Putra University of Malaysia. The first

degree and Masters degree was done during his working career.

He began his working career as a Second Lieutenant. Working his way through the ranks, he was

subsequently promoted to Major and transferred to several Air Bases throughout the country. Among

the Air Bases were; Kolej Tentera Udara (Alor Setar), RMAF Basic Training Center (Ipoh), Kuantan

Air Base, Subang Air Base, Kuala Lumpur Air Base and RMAF Headquarters.

Zulkiflee joined the Royal Malaysian Air Force in 1992, a Malaysian Defence Force involved in

Management, Training & Development and Lecturing. It was during handling Public Relations

Officers for the RMAF, Zulkiflee discovered that his true passion was for human capital development

& Public Relations and was quickly entrusted to oversee the RMAF’s human resource training, public

relations issues and administrative functions. Zulkiflee is a firm believer that a key function of the

human resource department is to be able to unlock and realize each employee’s true and maximum

potential through human capital development. After leaving the RMAF, Zulkiflee lectured for the

National Service students in Gender and Culture programs for one year before joining Focus

Learning.

Zulkiflee was with Focus Learning over two years. Zulkiflee brings into his classes his prior exposure

to the training world together with his wealth of experience in the field of human resource and training

& development thus giving him the ability to make complex or technical information easy to

understand, particularly with groups who have varying levels of knowledge hence offers and

presents a nicely balanced perspective to his participants. With a wide list of clients being facilitated

by Zulkiflee, from MISC Bhd, ABF Sdn Bhd, Bintulu Ports Bhd, Paycomm Sdn Bhd, SME Bank, CIMB

Group, Bank Muamallat, JKR, Ministry of Health (IMR), CARSEM Sdn Bhd, Elekrik Sola (M) Sdn

Bhd, Perodua Sdn Bhd, Island & Peninsular Sdn Bhd, TH Properties, Prasarana Bhd and many

more.

Zulkiflee is typically invited to conduct programs on Management, Public Relations, Gender and

Culture programs for the Royal Malaysian Air Force, the National Service and Focus Learning.

Currently, Zulkiflee has vast experience in over 12 soft skills programmes, namely Corporate Team

Building, Leadership & Supervisory Development, Motivational, Effective Communication Skills,

Business Presentation Skills & Service Excellence.

LEAD FACILITATOR

ZULKIFLEE ABDUL LATIFF

FACILITATOR

SULEIMAN

MA Anthropology & Sociology (Uni. of Malaya) 1980

BA Hons. (Uni. Of Malaya) 1974

SULEIMAN was a Tutor at the University of Malaya before joining the Prime Minister's

Department as a Research Coordinator and later spent almost 8 years as a Training

and Research Consultant at the National Institute of Public Administration (INTAN).

He was serving Malaysia Airlines (MAS) as the Management Training Controller when

he appointed a Resident Trainer with Perbadanan Usahawan Nasional Berhad

(PUNB) and MARA Holding.

SULEIMAN is also a Licensed Instructor for Kepner-Tregoe’s Problem Solving &

Decision Making Workshop and owns a Professional Instructor’s Certificate from IATA

(Geneva).

SULEIMAN’s major interests include Organisational Development, Human Behaviour

and Motivation, Teambuilding and Counseling.

He had conducted many training programs for both the private and public sectors

including Permodalan Nasional Berhad, Perbadanan Usahawan Nasional Berhad,

United Engineers Malaysia, Pos Malaysia Bhd, KTM Berhad, PUSPAKOM, Alam Flora

Sdn Bhd, Motorsikal & Enjin Nasional Bhd (MODENAS), Heitech Padu Berhad,

PETRONAS Dagangan, Martell (Malaysia) Sdn Bhd, Matshusita Electronics (M) Sdn

Bhd, Matshusita HRD Centre, Ministry of Domestic Trade and Consumer Affairs,

Ministry of Youth and Sports, and many others.

Facilitator

Mohamad Zaini Bin Hj Badron

Zaini is a Bachelor of Science in Human Development graduate from University Putra

Malaysia. Began his career in the training field, he’s involved in training management and

coordination for various corporate training programs. His passion in studying the mind and

learning technologies have earned him the confidence in delivering training and helped

him improve his skills in developing programs.

Zaini managed to work closely with international speakers such as Roy Ashworth of

SCQuARE International, Valentina Stolar of Aspire International and Steven Lesser of

InfoWorks International. With this exposure he continues to focus on improving

himself in developing and delivering training modules on Personal Development, Service

Excellence, Creativity & Innovation, Leadership and Teambuilding.

14

With his experience of more than 10 years, Zaini has been delivering training for Personal &

Professional Development, Leadership & Supervisory, Creativity & Innovation, Service

Excellence and Teambuilding for various levels of staff. Zaini’s impactful, dynamic and lively

delivery won the heart of clients such as AIROD, Securities Commission, Malaysia Airports

Holdings Berhad, Petronas Management Training Academy (PERMATA), Institut Jantung

Negara (IJN), Bank Pertanian Malaysia, Saujana Consolidated, International Islamic

University of Malaysia, Syarikat Air Terengganu (SATU) and Radicare.

In the international arena, he had conducted training sessions with PT Bank Buana

Indonesia Tbk (BBI) and Telekom Brunei Berhad (TelBru) which have benefited from his

vast knowledge in Service Excellence Program. With his sound people and management

exposure, he managed to blend the two disciplines effectively and relate it to the actual

business practice.

A certified trainer with Pembangunan Sumber Manusia Berhad (PSMB). For the record, he

was also appointed as Subject Matter Expert (SME) for the Service Excellence Program

during his career with Focus Learning Corporation Sdn Bhd. (2002-2008).