profiling 3rd level personnel in the philippine civil service
TRANSCRIPT
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Profiling 3rd Level Personnel in the Philippine Civil Service
Hilario P. Martinez 1
INTEGRITY COMPETENCE
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Public Service
Hilario P. Martinez 2
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The Civil Service Commission (CSC) of the Philippines
* Source: http//csc.gov.ph website 3 Hilario P. Martinez
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The Burden of Public Service and Criticality of Civil Service Reforms
HILARIO P. MARTINEZ 4
Government officials and employees takes an oath to serve, protect and defend the country,
and the interest and welfare of the public
Government officials and employees are entrusted with enormous resources drawn
and contributed by citizens-taxpayers
As stewards of huge state wealth and public funds, they are expected to be intellectually
capable and armored with integrity
Competency, not civil service eligibilities, builds professionalism and reinforces integrity
in the workplace
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Rising to the Challenge?
What verifiable indicators can be
used to reflect the management
skills of this elite group?
How is this elite group
characterized in terms of its
management capabilities?
How critical is Level 3 personnel in the civil service for it
to be the focus of Pres’l Decree #1, the
1st decree after Proclamation
1081?
NOTE: Proclamation 1081 was the Declaration of Martial Law in the PH, dtd Sep 21/72
Hilario P. Martinez 5
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Operatives
6
The Philippine Civilian Bureaucracy
Management
(Approximately less than 1.4% of 1.4M, the highest paid, the most privileged, the most influential)
Hilario P. Martinez
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Job Account of the Very-Important-Personnel in Government: The Persons-In-Command Top Level Managers
Middle Level Managers
Direct Supervision /Low Level Managers
Hilario P. Martinez 7
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What would it
take to
transform this
hierarchical
structure into
seamless
building blocks
of Competency
Supervisory, Managerial, and Executive Personnel in the Philippine Civil Service
SG 33
SG 32
SG 31
SG 30
SG 29
SG 28
SG 27
SG 26
SG 25
SG 24
SG 23
SG 22
Hilario P. Martinez 8
SG = Salary Grade
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Command Responsibility / Cause and Effect
The collective leadership of 3rd Level Personnel
The burden of implementation
Hilario P. Martinez 9
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GETTING TO KNOW BETTER AN “ELITE GROUP” OF PUBLIC SERVANTS
Hilario P. Martinez 10
Good, Better, Best? or
The Good, the Bad, and the Ugly?
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Persons-in-Command – What are You?
Hilario P. Martinez 11
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Generic Talent Levels *
Vision
Intelligence
Leadership
Drive
Resourcefulness
Customer Focus
Topgrading
Coaching
Team Building
Track Record
Integrity
Communication
* Referenced/Adopted (w/ some changes) from “The Workforce Scorecard”
Hilario P. Martinez 12
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“A” Public Servant
• Facilitates the creation and communication of a competing and strategically sound vision
“B” Public Servant
• Vision lacks credibility; is somewhat unrealistic or strategically flawed
“C” Public Servant
• Embraces tradition over forward thinking
Hilario P. Martinez 13
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120 or higher IQ; able to rapidly perform complex analyses
“A” Public
Servant
100 to 119 IQ; smart, but not as insightful as an “A” category
“B” Public
Servant
80 to 99 IQ; has difficulty coping with new, complex situations
“C” Public
Servant
Hilario P. Martinez 14
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• Initiates needed change; highly adaptive and able to “sell” the organization on change
“A” Public Servant
• Favors modest, incremental change, so there is lukewarm “followership”
“B” Public Servant
• Prefers the status quo; lacks credibility, so people are hesitant to follow
“C” Public Servant
Hilario P. Martinez 15
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“A” Public
Servant
• Passionate; extremely high energy level; fast paced; 55(+) hour workweeks
“B” Public
Servant
• Motivated; energetic at times; 50- to 54-hour workweeks
“C” Public
Servant
• Dedicated; inconsistent pace; 40- to 49-hour workweeks
Hilario P. Martinez 16
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• Impressive ability to find ways over, under, around, and through barriers
“A” Public
Servant
• Open-minded and will occasionally find a new solution
“B” Public
Servant
• Requires specific direction
“C” Public
Servant
Hilario P. Martinez 17
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“A” Public Servant
• Extremely sensitive and adaptive to both stated and unstated customer needs
“B” Public Servant
• Knows that “customer is king” but does not act on it as often as “A”
“C” Public Servant
• Too inwardly focused; misjudges the inelas-ticity of demand for the agency’s services
Hilario P. Martinez 18
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“A” Public Servant
Hires “A” people with “A” potential; has the “edge” to make the tough calls and remove chronic “C” personnel
“B” Public Servant
Hires mostly “Bs” and an occasionally costly “C” personnel; accepts less than top performance
“C” Public Servant
Hires mostly “C” personnel; crises occur due to low talent level; tolerates mediocrity
Hilario P. Martinez 19
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Performs annual performance reviews and
some additional feedback; is “spotty”,
inconsistent in coaching
Successfully counsels, mentors, and teaches each team member to “turbo-boost” performance and personal/ career growth
“A” Public
Servant
“B” Public
Servant
Inaccessible, hypercritical, stingy with praise, and
late/shallow with feedback; avoids career
discussions
“C” Public
Servant
Hilario P. Martinez 20
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Creates focused, collaborative, results-driven teams; energizes others
“A” Public
Servant
May want teamwork but does not make it happen
“B” Public
Servant
Drains energy from others; actions prevent synergy
“C” Public
Servant
Hilario P. Martinez 21
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• Exceeds expectations of employees, customers, and stakeholders
“A” Public
Servant
• Meets key constituency expectations
“B” Public
Servant
• Sporadically meets expectations
“C” Public
Servant
Hilario P. Martinez 22
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Hilario P. Martinez 23
“A” Public
Servant
• “Ironclad”
“B” Public
Servant
• Generally honest
“C” Public
Servant
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Mediocre skills
“C” Public
Servant
Average oral/
written skills
“B” Public
Servant
Excellent oral
/written skills
“A” Public
Servant
Hilario P. Martinez 24
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What is the real “Face and Character” of
Public Servants who are often addressed as
“ ”?
Hilario P. Martinez 25
3rd Level Differentiated Workforce Summary Report - Format
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Which should be retained? Which could be given time? Which should be dismissed?
Hilario P. Martinez 26
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On the administrative dimension, how many of the incumbent CSEEs* and CESOs
respond to these concerns? How many of them have masteral and doctoral degrees
sponsored/funded by Government?
How many of them have pending investigations/ cases in Ombudsman and/or Sandiganbayan?
What was the performance rating of their respective unit/office/agency for the last 5 years?
How many of these offices/agencies have recurring and/or substantial suspensions and disallowances from
the Commission on Audit? What is the degree of utilization/wastage of resources
(funds, manpower, logistics) of their offices/agency for the last 5 years?
Hilario P. Martinez 27 * CSEE – Career Service Executive Eligibles
RISK
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Position / Title Conscious “Public Servants”!
HILARIO P. MARTINEZ 28
Attorney!
Doctor! Professor! Sir!
Madam! . . .
Engineer!
Your Horror!
Secretary
Director
General Manager etc. . . .
Superintendent
Justice
Commissioner
Chief
CROSSED
FINGERS
OATH
TAKING
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Who should be blamed and made accountable for these situations?
DEREGATORY
FINDINGS
BREAKDOWN OF
DISCIPLINE
DECREASING
PRODUCTIVITY
PROJECT DELAYS/
DOWNTIME
UNCONTROLLED
INTERNAL CONFLICTS
PAP
ERW
OR
KS
MEETINGS
Hilario P. Martinez 29
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Who and What are they?
Hilario P. Martinez 30
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Immediate Objective
Number Must Decrease
Number Must Increase
Hilario P. Martinez 31
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Individual and Collective Leadership anchored on INTEGRITY and ACCOUNTABILITY
Hilario P. Martinez 32
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Being Conscious of these Differences Helps the Transition to Real CHANGE
HILARIO P. MARTINEZ 33
the privilege of being qualified to participate or be chosen
the official authorization to
engage in a regulated profession/activity
official recognition as having the necessary ability (knowledge, skills & attitude) to perform a job well enough to meet a established standard
Being an eligible or a licensed professional does not necessarily prove competence, unless otherwise verified thru an objective competency assessment
See www.slideshare.net for “Eligibility or Competency”
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Expectations on reforms directed on a specific group: Probable or Improbable?
With Teams of Public Servants led by 3rd Level Personnel with proven capabilities and character , would that translate to …
More responsive, effective and efficient
delivery of public goods and services?
Significantly reduced wastage of government
resources?
Lesser derogatory annual audit findings on agency
fiscal operations?
Less graft and corruption cases in Ombudsman and
Sandiganbayan?
Hilario P. Martinez 34
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Why Profile the 3rd Level Personnel of the Philippine Civil Service?
Hilario P. Martinez 35