PROGRAM AT A GLANCEWednesday, April 13th

PRE-CONFERENCE WORKSHOPS

Management & Leadership Development: Working With & Motivating All Types of People

8:30 am - 11:30 am

This half-day workshop will provide practical tips and techniques forpeople at all levels in organizations. We will focus on how to motivatepeople, how to improve your ‘relationships bank’ and dealing withdifficult people.

The workshop will be interactive, using both large and small groups andwe encourage people to bring specific situations from their workplace fordiscussion.

Property Standards Matter!

8:30 am - 4:30 pm

This full-day workshop will focus on:

o Learning how achieving ideal property standards benefits thebusiness bottom line, maximizes property marketability, and ensuresoptimum health, safety, comfort, and use of facilities by visitors andoccupants.

o Conducting an actual physical inspection of a property, located nearby,including:

• Curb appeal• Building Envelope (roof, windows, exterior walls, parking, walk-

ways, etc.)• Building maintenance• Life safety systems• HVAC systems• Unit inspection• Energy Management• Resident Communications• Playground facility

o Gaining a better understanding of building codes, regulatory require-ments, and best practices for property standards.

Your Secret Message!

Register for the Full Conference and receive your fortune cookie with a secret message inside. The luckywinner will receive a voucher in the value of $2,000 to be used towards a destination of your choice!

PROGRAM AT A GLANCE CONT’D

8:30 am - 9:45 amn Eviction Preventions from a Legal Perspective

The Tenant Rights Presentation provides general legal advice and will cover thefollowing subjects:

• Application of the Residential Tenancies Act (the RTA)• Tenancy Agreement• Tenant Rights & Obligations• Moving out• Eviction• Landlord Tenant Board (the LTB)

The presentation about Eviction Prevention Program provides the following infor-mation:

• an overview of Eviction Prevention Program (the EPP) • service objectives and outcomes• types of help available for tenants with mental health challenges

Thursday, April 14th Breakfast Speaker - John Blackburn, CRU, AIHM, PLE, Communications and Broadcast Productions Inc. 7:15 am - 8:15 am “Building For The Generations – Today’s 55-Plus Lifestyle”

Awards Luncheon - 12:00 pm - 1:30 pm

Trade Show - 10:00 am - 4:00 pm

8:30 am - 9:45 amn Elevators - Understanding the Ups and Downs

Seminar will cover topics on Elevator Maintenance, Elevator Modernizations,MachineRoomLess (MRL) Elevators, and TSSA Regulations.

10:30 am - 11:45 amn Radon in Properties - Managing Healthy Properties

This presentation focuses on radon, lead in paint and the current issues they presentto building occupant health based on recent advancements in the state of thescience. The presentation will include:

• What is radon and what are the health effects of radon• The mechanism of radon entry into buildings• The revised 200 Bq/m3 mitigation action level recently lowered from 800

Bq/m3• The testing requirements and limitations established in Health Canada• The challenges and liabilities surrounding radon testing during property

transactions• Changes to the National and Provincial building codes

Wednesday, April 13th Cont’dOpening Luncheon - Keith Extance, Director, Housing Funding and Risk Managment, Ontario Ministry of Municipal Affairs and Housing12:00 pm - 1:30 pm Welcome Remarks - Kevin O’Hara, MPA, FIHM, CMM III, IHM President

CONCURRENT EDUCATION TRACKS

Building Management & Administration

1:45 pm - 3:00 pmn Hoarding - Are You Putting Your Staff at Risk?

Participants will learn the history of hoarding, how hoarding is relates to comor-bidity and a standalone mental illness. This session will also discuss some of thelegislative rules that can be used to assist with the unsafe practice of maintainingand excessive amount of combustibles in a dwelling. Participants will learn aboutmany of the safety concerns surrounding hoarding.

3:15 pm - 4:30 pmn Alzheimer’s and the Challenges it Presents

This presentation will provide an overview of Alzheimer’s disease and the relateddementias. You will be able to identify the 10 warning signs of the disease andyou will be provided with practical tools on how to work with persons living withdementia and how to access support for these individuals.

5:30 pm - 7:00 pm - Meet & Greet Reception – A Chance to Get Re-acquainted

CONCURRENT EDUCATION TRACKS

Building Management & Administration Building Maintenance

Building Maintenance

1:45 pm - 3:00 pmn Landscaping Best Practices

This seminar will focus on best practices for property managers to ensure there isreturn on investment and increased property value through landscape design.

Participants will gain a thorough understanding of the design process and how toput those skills to work as you grow more familiar with high performance land-scapes. Learn how to incorporate additional practices into your projects and growyour expertise with design, installation, and maintenance of high performance,sustainable landscapes.

3:15 pm - 4:30 pmn The Building Envelope - What does it do?

This session will review all aspects of a building envelope and explain the impor-tance of this critical system for the buildings you manage.

Annual General Meeting

Annual Dinner & Entertainment - Featuring two back to back Comedians!

Friday, April 15thBreakfast & Keynote Speaker - Rosita Hall, B.S.W., Professional Speaker and Coach8:30 am - 11:00 am “YOU’VE GOT THE POWER - Positioning yourself for success both on and off the job!”

During this lively and thought provoking keynote address, Rosita will encourage participants to recognize & ignite five powerful toolsthat we each have at our disposal, which will allow us to transform our lives, position ourselves for ongoing success, and continueexploring ways to make a positive contribution both on and off the job. Rosita will share how utilizing these resources has kick startedher career and allowed her to shape her destination and attract success. She wants the same for you. Participants will leave this sessionfeeling inspired, empowered and with practical knowledge on how to ignite and then utilize their amazing resources even in the midstof changes, challenges and chaos. Remember the power is in your hands to WALK BOLDLY & create success!

Grand Prize Draw for a $2,000 Travel Certificate

PROGRAM AT A GLANCE CONT’D

Thursday, April 14th Cont’d

10:30 am - 11:45 amn TRAFFIC - Managing Communication Flow

This dynamic session uncovers the common experiences when working with otherpeople. Sometimes it’s chalked up to a poor attitude or a personality conflict.However, there is an alternative reason for this kind of miscommunication - adifference in thinking style.

The way your brain processes information affects the way you communicate, theway you send and receive information. Understanding this process helps reduceconflict, transform teamwork, develop superior leadership skills, and achieveexcellence in customer service. This session will give you an overview on how thisinformation can transform your interactions with just about everyone!

1:30 pm - 2:45 pmn Violence in the Workplace

Does your company have issues with employee violence? Are you confident youcould recognize the signs of an abused employee?

Workplace violence can interfere with an employee's safety, mental health andability to perform their job. Support from management can help employeesmanage difficult situations with co-workers, both at work and during outsidesocial situations. Learn how to support your employees by identifying early signsof violence and abuse.

3:00 pm - 4:15 pmn Occupational Health & Safety Act – What Are Your Responsibili-

ties?Worker/Supervisor/Owner Responsibilities under the Occupational Health andSafety Act (OHSA), commonly known as the “green book” Seminar will discuss:

• Understanding compliance requirements under the OHSA in plainlanguage

• Incorporating a supervisor awareness component • Three basic rights of workers • Applying the OHSA to housing issues • Defining Due Diligence

CONCURRENT EDUCATION TRACKS

Building Management & Administration Building Maintenance

1:30 pm - 2:45 pmn Building Security Do’s & Don’ts

Physical security is defined as security measures that are designed to denyunauthorized access to facilities, equipment and resources, and to protectpersonnel and property from damage or harm (such as workplace violence, theft,or terrorist attacks). Physical security involves the use of multiple layers ofinterdependent systems and techniques. The physical (environmental) securitydomain addresses threat, risk and vulnerabilities to an organization and with asecurity program you are able to remediate risk to the greatest extent possible,through the use of security countermeasures and procedures.

3:00 pm - 4:15 pmn Understanding and Tracking Your BCA

Building Condition Assessments (BCA’s) are one of the fundamental tools that arerequired to ensure the Sustainability of our Infrastructure (our buildings, roads,bridges, underground and other civil infrastructure). This is particularly advan-tageous where a portfolio manager needs to know what building needs and costscan be anticipated on an annual basis, not simply for one year but for many years.

This presentation on Building Condition Assessments will talk about: 1) Why BCAs are helpful tools2) Importance of establishing purpose and clearly defined scope to a BCA3) How BCAs are structured and conducted4) How these studies are used to establish building maintenance/repair/

rehabilitation needs and cost estimates5) The benefits to a building owner or portfolio manager toward the on-going

use of the study

The IHM Annual Educational Conference – Bringing Knowledge to the Property Management Profession.