Program Overview

USEUCOM and USAFRICOM4/5/14

2

Organization Description

● Public organization of American citizens who agree to offer their certified language skills to assist the nation, particularly in times of crises, emergencies and national need

Volunteer organization focused on service Surge capacity, complements existing programs not replaces Members are US Citizens and generally must possess ILR 3/3/3 (L/R/S) in a

foreign language and in English● Members are organized in 2 pools covering range of agency requirements

National pool – general support Dedicated sponsor pool – subset of National pool for specific specialized support

● Members are deployed as temporary federal workers on an intermittent work schedule – cost reimbursable to OSD Assignments are voluntary

Federal agencies establish an agreement with NLSC for the services of NLSC Members. Members are Federal Employees.

3

Program Status

● NLSC established as fully operational program after pilot period demonstrated that

the concept works - exercises and operations exceed expectations

74 missions completed to date with 17 conducted overseas (Myanmar, Germany,

Jordan, Thailand, Indonesia, Kyrgyzstan, Vietnam, USCG Forward off of Senegal)

Departments and Agency consumers of NLSC support

● Department of Defense: Combatant Commands, Joint POW/MIA Accounting Command, NSA,

Defense Language Institute Foreign Language Center, US Navy, US Army including 162nd

Infantry Brigade, National Guard (HQ, Washington, Utah, Guam, Hawaii), DTRA, NMEC

● Department of Homeland Security: Civil Rights and Civil Liberties, FEMA, US Coast Guard

● Department of Health and Human Services: Centers for Disease Control and Prevention

● Department of State: Office of the Coordinator for Reconstruction and Stabilization

● Department of Justice: FBI, INTERPOL Washington, Civil Rights Division

● Departments of Labor and Commerce, Peace Corps, Consumer Financial Protection Bureau

Source for less common languages: Bravanese, Akan, Marshallese, etc.

Permanent Status in DoD legislation for FY-13

Over 4,700 Members representing 311 Languages

4

Members Worldwide (2014)

500 Applicants with 1 additional Language

AlgeriaArgentinaAustraliaBermudaBrazilCanadaChileChinaCzech RepublicFranceGermanyHong KongIranJapanKenyaKoreaMalaysia

Marshall IslandsMexicoMoroccoMyanmarNicaraguaPanamaPeruPortugalPuerto RicoQatarRussiaSpain

SwitzerlandTaiwanThailandTurkeyUnited Kingdom

5

Full Range of Language Support

Situational Translation in support of an assignment as needed

Interpretation (Simultaneous, Consecutive, Escort)

Facilitate USG with International Events (preparation, on-site, VTC)

Instruction/Training Role-Playing (Regional/Cultural Expertise)

Trang Tieu, Joint Prisoners of War Accounting Command, June 2012

William Rougle (far right), supporting U.S. Africa Command, September 2012

NLSC Members with 162nd Infantry Brigade Army, August 2012

6

Interpretation International Assignment

In September 2013, the NLSC sent 4 Members to Auckland, New Zealand in support of USARPAC. The Members participated in a multilateral conference with high-ranking officers and their staff.

The Members’ responsibilities included:Consecutive/simultaneous interpretationOne-on-one interpretation sessions

U.S. Army Pacific Command (USARPAC)

7

Interpretation with Other SupportInternational Assignment

NLSC Member assisted in establishing a call center in support of JPAC’s ongoing mission to find and recover remains of unaccounted for civilians and U.S. service men and women. Provided Burmese interpretation between

JPAC team and local officials in Myanmar. Conducted and transcribed in-person and

telephonic interviews with local witnesses.

8

Interpretation and TranslationDomestic Assignment

In the past year, NLSC Members participated in five different USARPAC assignments. The languages supported included Mandarin, Bahasa, Korean, Vietnamese, and Thai. Consecutive interpretation for

Change-of-Command Ceremonies in Hawaii

Consecutive interpretation for Disaster Management planning conferences “I was excited that I had the opportunity to

perform consecutive interpretation.”

— Bintari Forrester (Bahasa)

United States Pacific Command (USARPAC)

9

Training Resources SupportDomestic Assignment

In August and September, 2013, two NLSC Members traveled to Quantico, Virginia to help translate Thai and Korean resources used to train Marines and leaders. The course content is designed to improve their operational culture and communication prior to deployment.

Create audio recordings of course content

Translation and adaptation of written curriculum into Thai and Korean

10

Language LearningTelework

NLSC Members developed language learning and sustainment modules for the Joint Foreign Area Officers (FAOs). In 2013, 20 NLSC Members supported this project:

• 6 Portuguese• 4 Ukrainian • 4 Vietnamese• 2 Hausa• 4 English Editors

Telework assignment supporting the Naval Postgraduate School (NPS) in Monterey, California

Team roles included instructional design, curriculum development, and translation

11

Cultural Role-PlayingDomestic Assignment

Four NLSC Members played a critical role in training U.S. soldiers about the cultures of several African countries.

The assignment provided role-playing and language training for deploying soldiers.

“[The assignment] was a life experience…I have learned so much. ”

162nd Infantry Brigade Army Training, Ft. Riley, Kansas

12

Readiness and Responsiveness

●NLSC Staff members actively engage clients agencies to identify in support needs for potential or active operations

Execute a response plan in advance

● Screen member list for certified members and identify gaps

● Develop a recruiting plan (if needed)

● Initiate recruiting network through NLSC membership and outside sources

● Hire members as temp federal employees as gaps are filled

●Ensure that the full capability of the membership is available

Encourage members to screen for all language capabilities that they have

●Develop and if necessary execute a plan for low density language assessment when each new language is identified

●Identify, hire and prepare standby members for every mission

13

Recent and On-going Activity

●162nd Infantry Brigade: European-language and French/Swahili speakers for

Language and Cultural Support in Ft. Riley, Kansas and Ft. Hood, Texas● CENTCOM: RC 13 Russian and Dari on-site and Translation support;1 Arabic

Dedicated Asset in Tampa, Florida; Joint Special Operations Task Force”

Organization/Planning (Phase II) training Translation project●USARPAC: Thai Translation Project●USARPAC: 1 Korean Interpreter for a meeting with 3 Korean Delegation●Emergency support: Typhoon Haiyan●US Army JAG: 1 Mandarin Interpreters for a meeting with Chinese Delegation●DLIFLC: 1-4 Russian speaking Members for Standards Setting project●JPAC: German, Tagalog, Korean and Mandarin speakers for staff

augmentation in country●FY14 Inquiries for support pending Interagency Agreement approvals from

Interpol, Peace Corps, Social Security Administration (SSA), U.S. Department

of Agriculture (USDA), Consumer Financial Protection Bureau (CFPB) and

Federal Bureau of Investigation (FBI)

14

NLSC Support for 162nd Infantry Brigade

NLSC Members possess a wide range of lesser-spoken languages, can be deployed to 162nd training sites quickly

and embedded into training teams seamlessly

Assignment # of Members

Target Languages # of Support Hrs.

13-131 5 French 171.50

14-020 4 French, Swahili, Hausa, Yoruba

82.50

In planning stage:

14-058 13 Estonian, Latvian, Lithuanian, Albanian, Hungarian, Romanian, Bosnian/Croatian/Serbian, Slovak, Slovene, Norwegian, Swedish

780

14-064 6 French, Swahili 174

15

Operational Support: General Carter F. Ham - AFRICOM

● Provide interpretation support for Gen Ham and

Distinguished Visitors

São Tomé and Príncipe: Prime Minister and Minister of

Defense

● 1 NLSC Portuguese interpreter assisting

● “If presented with a Portuguese need in the

future, I would seek his services again.”

D-Day Minus 1 Week

Initial Notification

D-Day Minus 3

Agreement Established

D-Day Minus 1

Approval to Deploy

Deployment

Day

● Responsive: Close coordination with AFRICOM

16

Critical Paths to Mission Execution

Mission Request

Reqmts Articulated

Agreement Established

Estimate Generated

Funding Transferred

Funding Established

Mission Execution

Member Screening

Member Selection

Member Hiring

Member Training/

PreparationRecruiting

Articulate Requirements Early with no Commitment

17

Partner Feedback● NSA: “Your response to us was the fastest and most comprehensive of the several avenues that

we had tried. Within days you provided us with a list of individuals who would be interested in working with the DoD.”

● CDC: “Our (CDC) website strategy for reaching speakers of other languages will be impacted by these three weeks. We will be implementing many immediate, important changes over the next two months. We believe that the American public will ultimately benefit from this partnership.”

● USARPAC: “The language support specialists provided to my HW were intelligent, skillful, professional, reliable, and proficient. They were also personable and gained the respect and trust of both the U.S. and Indonesian military during the exercise.”

● USAFRICOM: “In many instances, the NLSC interpreter knew more than the instructor and taught the class himself. He is an awesome asset.”

● USCENTCOM: “The CENTCOM Commander's mission of engagement with our regional partners has been significantly enhanced thanks to those linguists.”

● SECNAV: “OVERALL – A very professional and satisfying experience.”

● USCG (NAVEUR/NAVAF): “I note with pride and am pleased to commend for your performance of duty while deployed to West Africa…”

18

Program Summary – Meets Tactical and Strategic Language Needs● The NLSC meets a critical need in providing a cost effective

surge capability for the full range of language needs Mitigates against contingency requirements and unanticipated

language resource needs Retains investments in languages - accessible and low cost

● The NLSC allows agencies to broaden the pool of second language capable employees creating a more flexible workforce Reduces need for just-in-case hiring Provides temporary US Government Employees with wide range

of occupational background linked to language and cultural skillsThe real value of the Corps rests in its core function – to

maintain a large reserve of language skilled individuals across a wide range of languages and cultures that are readily accessible to the department and ultimately the entire federal government.

19

How to Use the NLSC

Register your agency’s requirement(s) http://www.nlscorps.org/clients/ toll-free, at (888) SAY NLSC (729-6572) ext 801 Urgent Service Request: submit a request for services needed

within the next three calendar weeks via above web-site

Client Liaison Officer will be assigned to expedite your request. Direct contact between client (user) and operations execution

Client Liaison Officer will assist government (client) to government (DLNSEO) interface for payment and operational execution DD 1144 and MIPR if within DoD or Intelligence CommunityThe NLSC is a requirements-driven service organization.

21

Member Language Breakdown (A-C)

Aari 1Aasáx 1Acholi 1Afrikaans 2Akan 4Albanian  

Albanian, Arbëreshë 2Albanian, Arvanitika 2

Albanian, Gheg 12Albanian, Tosk 11

Amharic 7Arabic  

Arabic, Algerian Saharan Spoken 21Arabic, Algerian Spoken 42Arabic, Baharna Spoken 18Arabic, Chadian Spoken 4Arabic, Cypriot Spoken 5Arabic, Dhofari Spoken 5

Arabic, Eastern Egyptian Bedawi Spoken

77

Arabic, Egyptian Spoken 340Arabic, Gulf Spoken 230

Arabic, Hadrami Spoken 14Arabic, Hijazi Spoken 23

Arabic, Judeo-Iraqi 93Arabic, Judeo-Moroccan 5

Arabic, Judeo-Tripolitanian 1Arabic, Judeo-Tunisian 4

Arabic, Judeo-Yemeni 19Arabic, Libyan Spoken 45

Arabic, Mesopotamian Spoken 56Arabic, Moroccan Spoken 61

Arabic, Najdi Spoken 8Arabic, North Levantine Spoken 135

Arabic, North Mesopotamian Spoken 19Arabic, Omani Spoken 10Arabic, Sa'idi Spoken 17

Arabic, Sanaani Spoken 4Arabic, South Levantine Spoken 66

Arabic, Standard 379Arabic, Sudanese Spoken 65

Arabic, Ta'izzi-Adeni Spoken 4Arabic, Tajiki Spoken 1

Arabic, Tunisian Spoken 29Armenian 14Aromanian 1Assyrian Neo-Aramaic 7Asturian 1Azerbaijani, North 8Azerbaijani, South 3Balkan Gagauz Turkish 1Balochi, Eastern 1Balochi, Southern 1Bamanankan 5Baoulé 1

Batak 2Bavarian 1Belarusan 4Belize Kriol English 1Bengali 19Beti (CAMEROON) 1Bhojpuri 1Bicolano, Albay 1Bicolano, Central 1Bicolano, Iriga 1Bislama 1Bo (LAO PEOPLE'S DEMOCRATIC REPUBLIC)

1

Bosnian 27Bravanese 1Bulgarian 9Burmese 33Burushaski 1Catalan-Valencian-Balear 2Cebuano 11Chaldean Neo-Aramaic 1Chavacano 1Chidigo 1Chin, Falam 3

22

Member Language Breakdown (C-H)

Chinese  Chinese, Gan 1

Chinese, Hakka 6Chinese, Huizhou 2

Chinese, Mandarin 597Chinese, Min Dong 4

Chinese, Min Nan 37Chinese, Wu 5

Chinese, Xiang 1Chinese, Yue 54

Comorian  Comorian, Maore 1Comorian, Mwali 1

Comorian, Ndzwani 1Comorian, Ngazidja 1

Creole Andaman Hindi 1Creole Guadeloupean French 9Creole Guianese French 1Creole Guyanese English 1Creole Hawai'i English 2Creole Karipúna French 1Creole Louisiana French 1Creole Réunion French 2Creole Saint Lucian French 5Creole Sudanese Arabic 16Crimean Tatar 1Croatian 30

Cutchi-Swahili 1Czech 11Dagbani 1Dai 1Dari, Zoroastrian 19Dholuo 1Dinka  

Dinka, Northeastern 3Dinka, Northwestern 3Dinka, South Central 3Dinka, Southeastern 4Dinka, Southwestern 3

Drents 1Dutch 12Efik 1Ejagham 1Eton (CAMEROON) 1Éwé 2Ewondo 1Fang (CAMEROON) 1Fang (EQUATORIAL GUINEA) 1Farsi, Eastern 165Farsi, Western 205Filipino 1Finnish 3Fon 2French 574

French, Cajun 3Frisian, Western 1Fulfulfe  

Fulfulde, Adamawa 1Fulfulde, Bagirmi 1

Fulfulde, Borgu 1Fulfulde, Central-Eastern Niger 1

Fulfulde, Maasina 1Fulfulde, Nigerian 1

Fulfulde, Western Niger 2Fur 1Ga 1Ganda 1Garifuna 1Garre 1Georgian 7German, Standard 151German, Swiss 2Gikuyu 3Greek 15Guaraní, Paraguayan 1Gujarati 35Gun 1Haitian 55Haitian Vodoun Culture Language

6

Hassaniyya 1Hausa 28

23

Member Language Breakdown (H-N)Hawaiian 1Hazaragi 1Hebrew 24Hebrew, Ancient 3Hiligaynon 1Hindi 210Hindi, Fiji 3Hindko, Northern 3Hindko, Southern 1Hmong Dô 1Huba 1Hungarian 12Igbo 13Igo 1Ijo, Southeast 1Indonesian 130Indonesian, Peranakan 1Indo-Portuguese 3Italian 66Japanese 145Javanese 11Jewish Babylonian Aramaic 1Judeo-Berber 2Kabuverdianu 1Kabyle 1Kalenjin 2Kannada 3

Karen, S'gaw 1Kashmiri 2Kazakh 5Khmer, Central 39Khmer, Northern 10Kissi, Northern 1Kituba (CONGO, THE DEMOCRATIC REPUBLIC OF THE)

1

Kongo, San Salvador 2Konkani 1Konkani, Goan 1Korean 124Krio 1Kurdish, Central 4Kurdish, Northern 6Kurdish, Southern 6Kyrgyz 6Lama (MYANMAR) 1Lao 26Latvian 4Lezgi 1Liberian English 5Lingala 8Lithuanian 7Luo 2Maay 1Macedonian 3Maguindanao 1

Maithili 1Malagasy  

Malagasy, Northern Betsimisaraka

1

Malagasy, Plateau 2Malagasy, Sakalava 1

Malagasy, Tandroy-Mahafaly 1Malagasy, Tsimihety 1

Malay 7Malay, Baba 1Malay, Balinese 1Malay, Standard 2Malayalam 6Mandinka 1Marathi 9Marshallese 15Mazanderani 1Miao, Southern Mashan 1Mina (CAMEROON) 1Mizo 1Mongolian, Halh 16Mongolian, Peripheral 1Moro 1Murik (MALAYSIA) 1Nandi 1Navajo 1Nepali 23Norwegian 2

24

Member Language Breakdown (N-Z)Norwegian, Traveller 1Nuer 1Nung (MYANMAR) 1Obolo 1Oromo, Borana-Arsi-Guji 2Pahari, Kullu 1Pampangan 1Panjabi, Eastern 41Panjabi, Mirpur 1Panjabi, Western 13Parsi-Dari 74Pashto  

Pashto, Central 43Pashto, Northern 29Pashto, Southern 26

Pidgin Cameroon 3Pidgin Chinese English 4Pidgin Nigerian 6Polish 37Portuguese 188Prussian 1Pulaar 2Quechua, Chiquián Ancash 1Rakhine 1Rawang 1Riang (MYANMAR) 1Romanian 33

Romano-Serbian 2Russian 495Rwanda 1Samoan 1Seraiki 1Serbian 24Shina 1Shona 1Sicilian 2Sindhi 2Sinhala 4Slovak 6Slovene 2Somali 28Soninke 1Spanish 917Spanish, Loreto-Ucayali 9Sukuma 1Sunda 3Swahili 91Swahili, Congo 8Swedish 7Tachelhit 1Tagalog 41Tajiki 16Tamazight, Central Atlas 2Tamil 19

Tatar 1Telugu 3Tetun 1Thai  

Thai 89Thai Song 1

Thai, Northeastern 11Thai, Northern 7Thai, Southern 1

Tibetan, Central 1Tigrigna 2Turkish 55Turkmen 2Ukrainian 53Urdu 134Uyghur 1Uzbek, Northern 7Uzbek, Southern 4Vietnamese 175Vlaams 1Waray-Waray 1Wolof 10Wolof, Gambian 5Yagnobi 1Yiddish, Western 1Yoruba 25Zarma 2