Vodafone SSR 2015

Job Description

Programme Support Analyst

As the worlds leading telecommunications company, were proud to help millions of people in every corner of the globe connect, whether through texting, talking, working, swapping pictures, watching movies... Vodafone Shared Services empowers its people to create value for Vodafone by providing the expertise and insight to drive business transformation, deliver high quality and efficient operations, and enable Vodafone to operate with speed, simplicity and trust. We invite you to join us and start building a career with us! As part of EP&S Departament you will become a part of the team of dedicated professionals of one of the worlds leading Telecommunications Company. This will mean more than focusing on the latest technology in communications. You will pioneer a world of total telecom solutions. The EP&S (Enterprise Products and Services) organisation is primarily focused in delivering high quality products to and reach featured propositions for business customers across three strategic programmes: Enterprise Mobility, Fixed/Mobile Convergence and Machine to Machine. A growing business for Vodafone, Enterprise a very challenging and exciting team to be part of.

Responsablilities:

Programme Plan Management - Drafting and updates of programme-level plans. These are

documented in Clarity

Working with programme managers (GTProgM) and GE product delivery team (GEProdD) to define new

project entries, gate dates, and initial budget distributions following naming conventions.

Ensure that all key project information, such as milestones, RAID, Change Requests, etc. remain

coordinated between the two teams.

Updating project information as needed, including budget forecasts, gate dates, naming conventions,

etc. Ensure that if baselined gate dates change past G2, that there are accompanying documentation

such as Change Requests.

Identifying discrepancies in plan information compared with other project plan profiles in Clarity, and

correcting information as needed, in conjunction with other stakeholders.

Verify projects coming to gate and work with the GTProjMs to ensure that needed documentation are

provided on time, stored correctly, and that links to these documents are included correctly in Clarity.

Vodafone SSR 2015

Ensure that approval gate meetings are booked in time, and that these bookings are in turn verified by the

gate boards.

Working with the EP&S PMO to resolve any changes needed.

Budget Management all budget management tasks accomplished using Clarity and EVO unless

otherwise exempted.

Ensure that the budgets are entered and accounted for over the period of the project, per the

requirements of the plan.

Ensure guidelines are observed where possible

Ensure that any changes or re-distributions or transfers to budget above tolerances are documented

and where needed, a CR should be generated.

Post POs as required into EVO through the shopping cart process.

Track all RFQs and Shopping cart requests so that it is possible to understand where in the process

every purchase request is at.

Ensure that any POs which are delivered are receipted on EVO as per GTProjM confirmation or move

any outstanding commits from previous months to future debit dates aligned with future months

forecasts.

Map POs to Clarity projects periodically, per the operational cycles.

Ensure that available budgets, commits and actuals on EVO match the approved budgets provided by

the GTProgA, commits and actuals on Clarity.

Identify discrepancies in mapping, PO postings, budget forecast, etc. and report these to the GTProgA

Report issues in the tools and process that occur to the GTProgA.

Change Management Collating change requests, updating status, ensuring follow-up, and reporting

RAID management

Obtain initial change requests, updates and results from GTProjMs and GTProgMs, and ensure that

these are updated correctly into Clarity.

Confirm that CRs are needed and validated with GTProjMs when gate date changes, budget or scope

are changed.

Ensure that CR dispositions are documented following all Portfolio Board meetings where the CRs are

reviewed, approved or denied, together with any attached conditions.

Ensure that the CRs are updated periodically, and that due dates for next actions occur.

Validate the quality of the inputs and updates where possible, such as validity of date sequences,

syntactic and semantic errors, etc.

Vodafone SSR 2015

Report Generation and Distribution

Ensure that GTProjMs and GTProgMs provide inputs for reporting as necessary and on time

Validate the quality of the inputs and review reports generated and update where possible, such as

validity of date sequences, syntactic and semantic errors, etc. Utilise the provided quality checklists as

part of this review.

Ensure that the information provided in these inputs agree with the status / dispositions in Clarity, and

correct any discrepancies following verification.

Follow processes and procedures used for generating reports, and distribute reports as appropriate, per

the mail lists. Ensure that the documents are correctly filed per procedures into the SharePoint

repositories for these reports.

Risks and Issues Management ensuring that risks and issues are documented and updated into

Clarity per the required standards

Ensure that risks and issues reported through the weekly status reports meet quality standards. These

will be documented and provided as a checklist to the GTProgS.

Ensure that these are updated per the next action dates, and that feedback received from escalation

points are captured and updated against the risk or issue

Ensure that when these are turned into a change request, that the change request and Issue or risk

contain links to each other (Risk / issue points to CR and vice versa in their notes)

Validate that all necessary information needed for issues documentation are provided including Root

causes.

Standards Compliance - ensuring compliance with planning standards and programme management

standards

Ensure that GTProjMs, GTProgMs and any inputs provided by other stakeholders adhere to the quality

and timeliness required, and that Clarity entries meet the set standards. Escalate to the appropriate

channels as required (PMO teams).

Resource Management - Resource allocation and tracking against projects

Work with project managers to ensure that the resources are clearly identified and updated. Staff and

work packages used should be clearly identified, and assigned to pre-defined task roles such as Service

Design VCNO and Enterprise IT.

Tracking of these resources using the defined formats and tools.

Reconcile resources reported by project managers with Service design, VCNO, Enterprise IT, and other

internal resource groups.

Identify issues in resource allocation and escalate to the Project managers and programme assurance

team

Vodafone SSR 2015

Tools And Document Management maintaining the programme shared working environment and filing

structure, version control of key documentation in SharePoint.

Ensure that information about the projects being managed have the appropriate documents included in

the libraries.

Work as a team with other GTProgS to ensure that project libraries converge towards a single standard,

and assist in documenting that standard.

Ensure that document quality adhere to the same quality standards as other documentation, and verify

where possible their quality (Syntactic and semantic errors).

Requirements:

Prior experience in programmes and projects support.

Strong planning and organizational skills.

Budgeting and resource allocation experience.

Working knowledge of Clarity (User role) not manadatory; Microsoft SharePoint, Excel and

PowerPoint.

Excellent written and verbal communication skills.

Strong interpersonal skills in areas such as teamwork, facilitation and negotiation.

Due to current immigration restrictions, we are welcoming applications from the persons who have the legal right to work in Romania (these means the citizens of EU countries).