progress on using student ambassadors to broaden maths support services john little supported by the...
TRANSCRIPT
![Page 1: Progress on Using Student Ambassadors to Broaden Maths Support Services John Little supported by the MSOR Network and sigma](https://reader035.vdocument.in/reader035/viewer/2022081414/551448d25503462d4e8b4d09/html5/thumbnails/1.jpg)
Progress on Using Student Ambassadors to Broaden Maths Support Services
John Little
supported by the MSOR Network and sigmahttp://studentmathssupport.wordpress.com/
![Page 2: Progress on Using Student Ambassadors to Broaden Maths Support Services John Little supported by the MSOR Network and sigma](https://reader035.vdocument.in/reader035/viewer/2022081414/551448d25503462d4e8b4d09/html5/thumbnails/2.jpg)
overview
definition of role
aspects of recruitment
planned & actual activities
outcomes to date
recommendations
![Page 3: Progress on Using Student Ambassadors to Broaden Maths Support Services John Little supported by the MSOR Network and sigma](https://reader035.vdocument.in/reader035/viewer/2022081414/551448d25503462d4e8b4d09/html5/thumbnails/3.jpg)
definition of role
“ambassador” = a diplomat sent on a mission to a foreign country?
![Page 4: Progress on Using Student Ambassadors to Broaden Maths Support Services John Little supported by the MSOR Network and sigma](https://reader035.vdocument.in/reader035/viewer/2022081414/551448d25503462d4e8b4d09/html5/thumbnails/4.jpg)
definition of role
to promote services at library sites
to gather student proposals for newresources and workshops
to evaluate existing and proposed tutor developed resources
to make own resource proposals
![Page 5: Progress on Using Student Ambassadors to Broaden Maths Support Services John Little supported by the MSOR Network and sigma](https://reader035.vdocument.in/reader035/viewer/2022081414/551448d25503462d4e8b4d09/html5/thumbnails/5.jpg)
definition of role
to be ambassadors for target groups
to help broaden services for target groupse.g. distance learners
to work as partners in service development
![Page 6: Progress on Using Student Ambassadors to Broaden Maths Support Services John Little supported by the MSOR Network and sigma](https://reader035.vdocument.in/reader035/viewer/2022081414/551448d25503462d4e8b4d09/html5/thumbnails/6.jpg)
redefinition of role
anticipated direct student engagementat library sites did not materialise
changed emphasis towards development of ambassadors’ own ideas and evaluation of tutor resources
in future a mix of the two
![Page 7: Progress on Using Student Ambassadors to Broaden Maths Support Services John Little supported by the MSOR Network and sigma](https://reader035.vdocument.in/reader035/viewer/2022081414/551448d25503462d4e8b4d09/html5/thumbnails/7.jpg)
aspects of recruitment
initial aim was to recruit one ambassador for each of eight Schools that make use of maths/stats/numeracy support
recruiting seven meant this really was a recruitment process and not a selection process
probably better to have fewer ambassadors and more selection
![Page 8: Progress on Using Student Ambassadors to Broaden Maths Support Services John Little supported by the MSOR Network and sigma](https://reader035.vdocument.in/reader035/viewer/2022081414/551448d25503462d4e8b4d09/html5/thumbnails/8.jpg)
aspects of recruitment
probably better to have fewer ambassadors and more selection:
• to ensure commitment to tasks• to maximise ambassador availability• to make management and communication easier• UG 1 or 2 possibly more flexible than PG• consider recruiting FT UG for the summer for non face to face activities
![Page 9: Progress on Using Student Ambassadors to Broaden Maths Support Services John Little supported by the MSOR Network and sigma](https://reader035.vdocument.in/reader035/viewer/2022081414/551448d25503462d4e8b4d09/html5/thumbnails/9.jpg)
aspects of recruitment
meet the ambassadors:
each contracted for 35 hours at £7/hourplus shared access to two moodle materials developers
AmbassadorFaculty School COURSE Stage MSOR FacultyMSOR SchoolLex Ryder HSC AppSS SOCIAL WORK (PMSFTSSSW)5 AppSS & NursingTolu Boladuro DT COMP COMPUTING: INFORMATION ENGINEERING (PMSFTCMIE)5 CompAgata Zaremba ABS COMM INTERNATIONAL MARKETING MANAGEMENT (PMSFTBSIM)5 ABSEMMANUEL OLORUNFEMI DT ENG OIL AND GAS ENGINEERING (PMSFTMEOG)5 Eng & Scott SutherlandKOKOUVI ADODO DT PALS PHARMACY (UMPFTPHPH)1 PALs & Nursing??ANA YORDANOVA ABS COMM COMMUNICATION WITH PUBLIC RELATIONS (UBAFTIMCP)3 ABSABIOLA AKANNI ABS DoM PURCHASING AND SUPPLY CHAIN MANAGEMENT (PMSFTBSPS)5 ABS, Comp, PALs, Scott Suth, Health SciERNEST BOAKYE-YIADOM ABS DoAF OIL AND GAS ACCOUNTING (PMSFTBSOA)5 ABS & EngDANIEL BASSEY ABS DoM PURCHASING AND SUPPLY CHAIN MANAGEMENT (PMSFTBSPS)5 ABS
![Page 10: Progress on Using Student Ambassadors to Broaden Maths Support Services John Little supported by the MSOR Network and sigma](https://reader035.vdocument.in/reader035/viewer/2022081414/551448d25503462d4e8b4d09/html5/thumbnails/10.jpg)
planned & actual activities(in addition to role definition)
• contacting Student Union reps to promote role => positive engagement via phonecall/e-mail
• contacting class reps as a source of resource proposals => very little response
• development of management reports for year on year comparisons as update of less efficient predecessor process
![Page 11: Progress on Using Student Ambassadors to Broaden Maths Support Services John Little supported by the MSOR Network and sigma](https://reader035.vdocument.in/reader035/viewer/2022081414/551448d25503462d4e8b4d09/html5/thumbnails/11.jpg)
planned & actual activities(in addition to role definition)
• four ambassadors attended one of our two departmental annual planning days and so are directly feeding into our annual plan
-mainly in a recommendation on how to improve our communication with students
![Page 12: Progress on Using Student Ambassadors to Broaden Maths Support Services John Little supported by the MSOR Network and sigma](https://reader035.vdocument.in/reader035/viewer/2022081414/551448d25503462d4e8b4d09/html5/thumbnails/12.jpg)
planned & actual activities
the main departure from what wasplanned was creation of mini projects:
• blog maintenance => not much engagement• moodle viewing figures follow up => eventually passed to moodle developer• evaluation of third party resources => aiming to match to resource proposals • an internal policy review => awaiting report from ambassador
![Page 13: Progress on Using Student Ambassadors to Broaden Maths Support Services John Little supported by the MSOR Network and sigma](https://reader035.vdocument.in/reader035/viewer/2022081414/551448d25503462d4e8b4d09/html5/thumbnails/13.jpg)
planned & actual activities
the main departure from what wasplanned was creation of mini projects:
• a review of what other HEIs do => awaiting report from ambasaador• creation of a communications strategy => awaiting final proposal from ambassador• comparison of different moodle content styles => three detailed responses from ambassadors
![Page 14: Progress on Using Student Ambassadors to Broaden Maths Support Services John Little supported by the MSOR Network and sigma](https://reader035.vdocument.in/reader035/viewer/2022081414/551448d25503462d4e8b4d09/html5/thumbnails/14.jpg)
outcomes to date
ambassador blogged feedback on / evaluation of up to 22 proposed resources
ambassador creation of five new potentially usable resources
ambassador feedback on / evaluation of up to 6 generic YouTube clips=> probable re-recording of audio
![Page 15: Progress on Using Student Ambassadors to Broaden Maths Support Services John Little supported by the MSOR Network and sigma](https://reader035.vdocument.in/reader035/viewer/2022081414/551448d25503462d4e8b4d09/html5/thumbnails/15.jpg)
outcomes to date
ambassador distillation of resource feedback / evaluation =>
• slides for Articulate conversion too bland• positive about links to video, quizzes and third party resources
![Page 16: Progress on Using Student Ambassadors to Broaden Maths Support Services John Little supported by the MSOR Network and sigma](https://reader035.vdocument.in/reader035/viewer/2022081414/551448d25503462d4e8b4d09/html5/thumbnails/16.jpg)
outcomes to date
broadening of service?
capacity to share data quickly
recruitment of one or two maths/stats/numeracy ambassadors confirmed as partof departmental annual plan
![Page 17: Progress on Using Student Ambassadors to Broaden Maths Support Services John Little supported by the MSOR Network and sigma](https://reader035.vdocument.in/reader035/viewer/2022081414/551448d25503462d4e8b4d09/html5/thumbnails/17.jpg)
outcomes to date
broadening of service?
we have gained more insight into “hard to reach” faculty through having Business School ambassadors
![Page 18: Progress on Using Student Ambassadors to Broaden Maths Support Services John Little supported by the MSOR Network and sigma](https://reader035.vdocument.in/reader035/viewer/2022081414/551448d25503462d4e8b4d09/html5/thumbnails/18.jpg)
outcomes to date
capacity to share data quickly
we can now not only produce automatic year on year comparisons; we can alsocategorise our data according to target groups and share with management
![Page 19: Progress on Using Student Ambassadors to Broaden Maths Support Services John Little supported by the MSOR Network and sigma](https://reader035.vdocument.in/reader035/viewer/2022081414/551448d25503462d4e8b4d09/html5/thumbnails/19.jpg)
outcomes to date
recruitment of one or two maths/stats/numeracy ambassadors confirmed as partof departmental annual plan
=> organisational learning
![Page 20: Progress on Using Student Ambassadors to Broaden Maths Support Services John Little supported by the MSOR Network and sigma](https://reader035.vdocument.in/reader035/viewer/2022081414/551448d25503462d4e8b4d09/html5/thumbnails/20.jpg)
indirect outcomes to date
• filming of five students’ service feedback(including some from one ambassador)
-partially arose from discussion at meeting with MSOR mentor
• realisation that thesis acknowledgementhelps promote stats support
![Page 21: Progress on Using Student Ambassadors to Broaden Maths Support Services John Little supported by the MSOR Network and sigma](https://reader035.vdocument.in/reader035/viewer/2022081414/551448d25503462d4e8b4d09/html5/thumbnails/21.jpg)
recommendations
• beware that you will get a mix of levels of commitment and productivity
• wordpress blog works quite well as a means of collating and sharing project information
![Page 22: Progress on Using Student Ambassadors to Broaden Maths Support Services John Little supported by the MSOR Network and sigma](https://reader035.vdocument.in/reader035/viewer/2022081414/551448d25503462d4e8b4d09/html5/thumbnails/22.jpg)
recommendations
• try to get a mix of UG and PG students
• a maximum of 4 ambassadors to 1 staff
• consider FT UG summer ambassadors
![Page 23: Progress on Using Student Ambassadors to Broaden Maths Support Services John Little supported by the MSOR Network and sigma](https://reader035.vdocument.in/reader035/viewer/2022081414/551448d25503462d4e8b4d09/html5/thumbnails/23.jpg)
summary
definition of role
aspects of recruitment
planned & actual activities
outcomes to date
recommendations
![Page 24: Progress on Using Student Ambassadors to Broaden Maths Support Services John Little supported by the MSOR Network and sigma](https://reader035.vdocument.in/reader035/viewer/2022081414/551448d25503462d4e8b4d09/html5/thumbnails/24.jpg)
bibliography
BBC NEWS, 2009. UK University drop out rate increases [online] BBC. Available from: http://news.bbc.co.uk/1/hi/education/8083373.stm [Accessed 21 May 2012] COOPER, B., GILLARD, J., GRAHAM, D., WHITE, J. and WILSON, R., 2011. Summer Internships in sigma-sw. MSOR Connections.[online] 11(3). MSOR. Available from: http://mathstore.ac.uk/headocs/Connections_11_3_Cooper.pdf [Accessed 28 May 2012] HEWSON, P., 2011. Preliminary Analysis of the National Student Survey. MSOR Connections. [online] 11(1). Available from: http://mathstore.ac.uk/headocs/Hewson.pdf [Accessed 21 May 2012] STREETING, W. and WISE, G., 2009. Rethinking the values of higher education –consumption, partnership, community? [online] Gloucester. QAA. Available from:http://www.qaa.ac.uk/Publications/InformationAndGuidance/Documents/Rethinking.pdf [Accessed 28 May 2012] NUS, 2012. Student Experience Research 2012 Part 2: Independent Learning and Contact Hours[online] London. National Union of Students. Available from:http://www.qaa.ac.uk/Publications/InformationAndGuidance/Documents/Student-Experience-Research-2012-Part-2.pdf [Accessed 28 May 2012] TAYLOR, M., BOND, O., ANDERSON, C., KENNEDY, A., 2012. Summer Internships in sigma-sw. MSOR Connections.[online] 12(1). MSOR. Available from: http://mathstore.ac.uk/headocs/Connections_12_1_Taylor_et_al.pdf [Accessed 28 May 2012]
SWAIN, H., 2012. Should students be given the power to decide how universities are run? [online] Guardian. Available from:http://www.guardian.co.uk/education/2012/jun/11/universities-giving-students-more-power[Accessed 14 June 2012]