progressive corporate services profile.ver.2.01

Business Transformation Outsourcing

Progressive Corporate Services 5600 Mariner Street, Suite: 120 Tampa, FL 33609401, Maurya Building, Nr. C.U Shah College, Income Tax, Ahmedabad, India – 380014

CORPORATE PHILOSOPHY

“TO BUILD AN INSEPARABLE RELATIONSHIP WITH OUR CUSTOMERS BY UNDERSTANDING

THEIR NEEDS AND DELIVERING BUSINESS PROCESS OUTSOURCING SOLUTIONS THAT

THEY TRULY VALUE”

Progressive Corporate Services

ABOUT US –

• In operation since 1994, Progressive Corporate Services is a fast growing remote offshore provider, extending high quality value-added offshore Contact Center Services from our state of art 600 seated centers based in India, at Ahmedabad.

• Progressive Corporate Services is not just a BPO provider, but also a reliable partner which promises to make valuable differences to its clients’ business. Progressive Corporate Services provides cost effective, flexible and viable BPO solutions.


• Progressive Corporate Services BPO (PCSB)offers the satisfaction that comes from working with a technologically and process sound business enterprise partner. PCSB is committed to continually invest in people, processes, infrastructure and facilities, ensuring the highest levels of performance. We are committed to building scalable and repeatable business solutions & services, ensuring customer success. PCSB’s client relationship dynamics is that of an ‘extended enterprise’.

• Progressive Corporate Services BPO (PCSB) comprehends that its client organizations have a choice of vendors, and that precisely is the reason which makes us strive to make sure that every program is a success and every contact positive. PCSB’s client needs are the focus of PCSB’s Program Design and Delivery.



Mariner Street – Tampa, FL


Maurya – Ahmedabad, Gujarat

AHMEDABAD (H.O. AND BPO - COMMAND CENTER - 6 OFFICES )

A. MAURYA - 4000 SQ.FT. B. ISCON MALL - 2750 SQ. FTC. SAFAL PROFITAIRE – 10000 SQ. FTD. SARTHEK II – 2100 SQ. FT. E. SAKAR I – 1800 SQ. FTF. SHERTON - 8500 SQ.FT.


INFRASTRUCTURE• Designed to please the most demanding of customers, our delivery centers are

housed in multiple buildings, all built to international standards and specifications

• Redundancy on all levels. This includes internet bandwidth, supplemented by a back-up

• Redundant power supply

• Salient features:Ø Scalability from 300 to 600 workstationsØ Integrated Call LoggersØ Predictive Dialling Ø Operational Workflow Analysis


INFRASTRUCTRE


TECHNOLOGY NETWORK


LICENSING PLATFORM (STREAMS)


SECURITY AND COMPLIANCE


COMPLIANCE & CERTIFICATION


• HEALTH INUSRANCE PORTABILITY & ACCOUNTABILITY ACT - 1996(HIPAA) COMPLIANCE – ESTIMATED JUNE 2012

• HEALTH INFORMATION TECHNOLOGY FOR ECONOMIC AND CLINICAL HEALTH ACT (HITECH) & PROTECTED HEALTH INFORMATION (PHI) – ESTIMATED JUNE 2012

The US Administration Simplification provisions address the security and privacy of health data. The standards are meant to improve the efficiency and effectiveness by encouraging the widespread use of electronic data interchange in the U.S. health care system

• CENTRE FOR MEDICAID AND MEDICARE SERVICES – VENDOR REGISTERATION - ESTIMATED JUNE 2012

CMS is a federal agency within the United States Department of Health and Human Services (DHHS) that administers the Medicare program and works in partnership with state governments to administer Medicaid, the State Children's Health Insurance Program (SCHIP), and health insurance portability standards.


BPO - Command Center


Safal Profitaire

MANAGEMENT TEAM


The management team has been involved in operating various Inbound, Outbound and Back Office processes from varied industries, including Insurance (India & U.S.), Telecom (US,UK,ANZEC & India), Mortgage, Banking & Finance and Product/Services Pre Sales, Sales & Post Sales Processes & Insurance Claim Processing (India & U.S.).

The team not only focuses on day to day operation, it also develops measures on the provision of differentiated service offerings, which offers value to its client organizations. The management team aims to renovate its processes reduce costs and provide measurable and scalable results to our clients by increasing customer base and enhancing customer experience. Frequently we collaborate with our clients in creating new experiences through Business Process Re-Engineering. True to over credo, we have always been a Business Transformation Organization.


MALAY J. DALAL- MANAGING DIRECTORBachelor of Commerce, Fellow Chartered Accountant ,Cost and Work Accountant and Cost Accountant

• AUDIT EXPERIENCE - 25 years • CLIENTELE - Nationalized Banks, National Commodities Exchange,Government of India Corporations , Blue chip majors and Public Ltd. Companies (Listed Companies)

Malay has been a pioneer in setting varied outsourcing services with transnational like Vodafone, Airtel, Royal Bank of Scotland, HSBC, Citigroup and Barclays among others. An early starter, he saw an opportunity in the outsourcing business and helped start an organization in 1994. The organization today employs more than 500 individuals. He is also a key member of consortium of entrepreneurs, who have business spread across the India.


HARSH VARDHAN - BUSINESS CONSULTANT – HEAD OPERATIONS

Work Experience – 24 Years – Subject Matter Expertise -Outsourcing .

Harsh has been with the Industry for over a decade and brings in a wealth of experience in the areas of Operation, Process Conceptualization, Process Migration, Human Resources Management and Total Quality Management.

He has been a key player with multiple BPO organizations in Insurance, Mortgage & Telecom Processes both International and National operators. These include Product Up Sell (C2C & B2B), Customer Retention, Customer Activation, Customer Help Desk, Customer Services, Retail Support and Sales, Inventory Management, Book Keeping, Audit & Transaction Tracking and Insurance Sales & Claim Processing.

He is instrumental and responsible towards delivering BP (Benchmarked Performance), SLA (Service Level Agreement) & CTQ (Critical To Quality). Includes a gamut of Voice and Non-voice Processes.


• CRM \Application based operations

• 1000 + Employees & in operative since 1994

• Infrastructure - Back Office(BPO) & Front Office combine

• Subject Matter Expertise on BPO – Front Office Combine for desired result(Service Level Agreement)

• Scalability - Pan India Operations vied Network of Associates with Business Development & Process Migration team in Tampa, FL.

• Associate company Astute Corporate Service Pvt Ltd. Offices : Bangalore, Calcutta, Chennai, Coimbatore, Chandigarh, Delhi, Goa, Hyderabad, Jaipur, Mumbai, Nasik, Nagpur, & Pune.


SERVICES & SOLUTIONS Claim Processing and Adjunction (Planned)U.S. Healthcare industry is constantly looking at delivering health benefits at lower costs. PCSB’s Claim Processing gives Claims Processing Support to HMO and PPO organizations to process claims real time.

Policy Administration & ManagementIn the ever interactive business environ, delayed response is disservice. With PCSB Insurance Processing team the client organizations is no longer concerned with configuration of the Insured or Healthcare Service Provider into its network. This is process is supported by a team of business analysts , who support with Trend Analysis bordering on Actuarial Services.

Mailroom ServicesPCSB’s solutions offer includes professional mailroom services for both Inbound and Outbound processes. One point of contact for mails with the Insured and Provider . Scanning, Collating and Distribution is centralized and real time.


SERVICES & SOLUTIONS Live Text ChatIn the tech savvy world, the customer is looking for immediate response. PCSB’s Live Chat Support gives your website visitors one more reason to trust you & value your products/services.

E-Mail Response ManagementIn the ever interactive business environ, delayed response is disservice. With PCSB E-Mail Response Management your clients will no longer need to wait days for responses to their emails.

Inbound Tele ServicesPCSB’s 24x7x365 Voice Interaction Services & Customized Telephony Solutions offer professional services for both Inbound and Outbound campaigns.


SERVICES & SOLUTIONS Outbound Tele ServicesPCSB’s 24x7x365 voice interaction services & customized telephony solutions offer professional services for both inbound and outbound campaigns.

Order Taking"Now Never Miss Another Order“- From large catalogues to single-product special advertisements, your Phone & Web Order taking needs will be met.

Order FulfillmentYour Outstanding Order Fulfillment Call Center Solution-. PCSB provides Order Fulfillment Service that can help you with your Order fulfillment requirements.


SERVICES & SOLUTIONS Order ProcessingPCSB Sales Order Processing makes the difference in retaining your valuable customers.

Collection of Sales Leads Managing your company’s sales can be a daunting task in today’s market. Collecting responsive sales leads and turning them into paying customers is no small feat—it requires round-the-clock vigilance, enthusiasm, and dedication. PCSB helps you in collecting Invaluable Sales Leads.

Document Processing ServicesPCSB Service System Design, based on wide knowledge of hardware and software, supported by an efficient domain and process oriented staff ensures document-processing capability in meeting your document processing needs.


SERVICES & SOLUTIONS Cheque Management Solutions Large number of cheques can be processed across locations. It can be regular banking cheques or post dated cheques. Based on requirement, PCSB undertakes activities like collecting, sorting, presentation etc.

CAF pickup, Processing and AV/CV This involves end to end processing of application forms. It includes, pick up, screening, verification, scanning, indexing, storage and AV / CV.

Records Management Solutions Records management or information management aims to provide an extensive range of outsourcing solutions to organisations in dealing with issues concerning storage and retrieval of records / documents. The process involves, pick up, verification, scanning, indexing, storage, retrieval and destruction. 2 Warehouses - Chennai and Ahmedabad.


SERVICES & SOLUTIONS Content ManagementContent Management needs of businesses today can be extremely complex. Traditional functions of a Content Management system, such as Versioning and Tracking are still applicable, the advent of the Internet has added new challenges and opportunities. PCSB provides solutions to such problems.

Audit Solutions PCSB conducts various kinds of audit activities like Agency Audit, Process Audit, Hind Sighting, Inventory Audit, Receipt Audits, Franchisee Audit etc. PCSB’s team of specialize auditors manages this.

Virtual OfficePCSB’s Virtual office, Virtual Assistant/Receptionist. PCSB’s state-of-the-art technology, combined with outstanding customer service, allows us to deliver Virtual Office Management solutions for a fraction of the cost of hiring a full-time assistant.


THE COMPETITIVE EDGEWhy choose Progressive Corporate Services as a partner•Training & Recruitment –PCSB follows a unique approach to Manpower Selection and Development. Computer aided techniques and ‘Kaizan Approach’ to training, used by us, coupled with lateral and vertical placement not only decrease the attrition rate but also enhances employee productivity.

•Process & Systems - We appreciate the fact that, clear and documented systems and established processes(Standard Operation Procedures) in line with ISO:9001 norms are the only way any organization can deliver Qualitative and Repetitive Performance Standards. We have a legacy of service level delivery, matching international standards.

•State of Art Technology – Our IT infrastructure is comparable with the best in the Industry organizations of our size. We continuously upgrade our systems.


LOOKING FORWARD TO CREATING A NEW PARADIGM OF EXCELLENCE - THROUGH SYNERGY AND VALUE CREATION, TOGETHER.

progressive corporate services

CONTACTUSPUNIT PATELManager – Business Development & Process Migration5600 Mariner Street, Suite: 120 Tampa, FL - 33609E-mail: [email protected]

INDIAHARSH VARDHANHead – Buss. Operations.Sherton, Opp. Govt. Polytechnic, Ambawadi, Ahmedabad – 380015E-mail: [email protected]


mailto:[email protected]



progressive corporate services profile.ver.2.01

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