“HP OpenView ensures better communication and information flow between ITstaff and customers. It also provides IT staff with appropriate standards andguidance, resulting in greater productivity and best use of skills.”– Prateek GargMD & CEO, Progressive Infotech

Progressive Infotech progresses with HP OpenViewProgressive Infotech leverages HP OpenView to provide highlyeffective remote infrastructure management services

Progressive Infotech is a leading business integratorin India providing an array of IT services andsolutions. With over 600 people and presence inover 80 locations, the company has attained aleadership position in the global managed servicesbusiness.

When Progressive Infotech Pvt. Ltd. was formed in1998, the technology market was going through aperiod of growth in the transformed laissez faireeconomic environment. At that time, most enterpriseswere embracing IT and expanding their technologyinfrastructure with the aim to streamline their businessprocesses. That was an opportunity for ProgressiveInfotech to provide end-to-end infrastructuremanagement services to corporate users. “As theeconomy was growing, infrastructure managementwas a major requirement for enterprises,” saysPrateek Garg, MD & CEO of Progressive Infotech.There was also a demand for enhanced servicelevels, as the IT infrastructure was becoming morecomplex with the deployment of diverse technologyplatforms.

The company was already providing turnkeysolutions involving infrastructure provisioning andonsite management services to different customers,mainly around HP platforms. “Thanks to ourassociation with HP, it was quite easy for us to evolveand expand the scope of our offerings to includeremote infrastructure management in our serviceportfolio,” says Garg. Progressive Infotech soonpositioned itself as an integrated infrastructuremanagement company in India, delivering end-to-end infrastructure services and solutions to its clientsthrough its certified integrated quality managementsystem encompassing ISO 9001:2000, ISO 20000and ISO 27001 world class standards. It alsostrengthened its global operations through its groupcompany in the US, Technology Solution Partner LLC.

Objective: • Move up the value chain in the infrastructure

management business;• Ensure network security and infrastructure

availability;• Change mode of services delivery – from reactive

to proactive;• Manage heterogeneous IT platforms;• Optimise network utilisation;• Expand business operations in the global

marketplace.

Approach:• HP OpenView was selected for its ability to

handle remote infrastructure management tasksefficiently and cost-effectively;

• 30 staff were ITIL-trained and certified to executea high level of process compliance;

• HP technical support was enlisted to help toimplement HP OpenView solution;

• The Remote Infrastructure Management Centre(RIMC) was built for 30 staff, scalable to 150,delivering over 160,000 shifts annually;

• Business continuity was built-in to the RIMCtogether with a third-party disaster recovery site.

IT improvements:• Technology-based facility for remote infrastructure

management;• Reduced human dependence;• 24x7 predictive managed services;• High availability and reliability of IT

infrastructure;• Heterogeneous platform management;• Useful Management of Information Systems (MIS)

reports for network optimisation; • Measurable and assured service levels – up to

98% in some cases.

Business benefits:• Reduced operational cost for customers;• Quick return on investment for customers;• Progressive Infotech can now serve global

customers through better communication andinformation flows between IT staff and customers,pulling it ahead of the competition.

Customersolution at a glancePrimary applications:• HP OpenView Network

Node Manager

• HP OpenView Operations

• HP OpenView Service Desk

• HP OpenView PerformanceReporter

HP Services:• HP Technical Support

For more information on HP OpenView, visit:www.hp.com/managementsoftware© 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to changewithout notice. The only warranties for HP products and services are set forth in the express warranty statementsaccompanying such products and services. Nothing herein should be construed as constituting an additionalwarranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

4AA0-8180EEP. October 2006

Taking the remote path with HP OpenViewWhen Progressive Infotech was expanding itsoperations in the managed services space, it felt theneed to introduce advanced technology into itsprocesses. It set up a high-tech Remote InfrastructureManagement Center (RIMC) at its facility in NOIDA(suburban Delhi). The objective was to providecustomers with robust, integrated, and high-quality24x7 predictive managed infrastructure services at aglobal level. Its requirements included networkmanagement, system management, datamanagement, application management, and servicemanagement. “As the need was to create a tool-based facility with reduced human dependence, itwas important to deploy a specialised technologysolution,” says Garg.

The company started evaluating various solutions inthe market, and in 2005, decided on HP OpenView.“The reason to buy OpenView was based on itsproven and tested technology, supported by anestablished company like HP,” says Garg. “Ourprospective global customers also endorsed HPOpenView for managed services.” During itsevaluation, Progressive Infotech also found that HPOpenView was the perfect solution to handle remoteinfrastructure management tasks efficiently and costeffectively. The ability of the solution to workseamlessly with heterogeneous platforms, and tomanage ITIL-compliant operations, was among theother factors that went in favor of HP OpenView.Today, the company has over 30 people who areITIL-trained and certified to execute a high level ofprocess compliance.

“As HP is a partner-friendly company, it has been asmooth deal,” expresses Garg. The solution includesHP OpenView Network Node Manager, HPOpenView Operations, HP OpenView Service Desk,and HP OpenView Performance Reporter, togetherwith assistance from HP’s technical support for theimplementation. Its RIMC is currently a 30-seat,round-the-clock facility, which is scalable to 150 seatsfor delivering over 160,000 shifts annually. It has adetailed business continuity plan and a third-partydisaster recovery site.

Global openings with HP OpenViewProgressive Infotech has since emerged as a leadingplayer in the managed services marketplace, offering24x7 services to its domestic and internationalcustomers, spread out across different geographiesand time zones. Its positioning as a focused ITinfrastructure management player gives it an edge

over its competitors. “Using HP OpenView as acornerstone for its infrastructure managementbusiness, Progressive Infotech presents a perfectexample of a dedicated company providing high-endmanaged services to its global clientele,” says AmitChatterjee, Country Sales Manager, HP Software,India.

By leveraging on HP OpenView, Progressive Infotechhas transformed its service delivery mode fromreactive, to proactive and predictive, which helps itscustomers detect and repair faults even before theyoccur. This translates to a higher availability andreliability of the IT infrastructure. Using HPOpenView, Progressive Infotech has achieved servicelevels of over 98% for its clients. Currently, thecustomer satisfaction index is over 96%. As HPOpenView is based on the broad vision of the HPITSM methodology, it incorporates best practices forthe benefit of user organisations. They can expectgood return on investment (RoI), as the solution hasbuilt-in scalability that ensures investment protectionfor the buyers when they expand the range of theirapplications.

Currently, the company is targeting clients that havemission-critical applications working on a 24x7x365basis and who need constant availability of thenetwork. Its target market segments includeinsurance, FMCG including manufacturing, andtelecom services. It is also approaching overseasmarkets, mainly in the US, through managed serviceorganisations and systems integrators.

“HP OpenView ensures better communication andinformation flow between IT staff and customers. Italso provides IT staff with appropriate standards andguidance, resulting in greater productivity and thebest use of skills,” informs Garg. “It has helped uscontrol our operational costs.” Now the companypromises measurable and assured service levels to itscustomers. Further, HP OpenView helps it generatemeaningful Management of Information Systems(MIS) reports for network optimisations. “It’s aflexible, scalable, and cross-platform solution, whichis easy to deploy and manage,” says Garg. “Thus, itensures quick RoI with cost optimisation.”

As HP OpenView has delivered all these technologyand business benefits to Progressive Infotech, thecompany believes that its association with HP willfurther empower it to stay ahead in the competitivemarketplace.

ContactinformationFor more information, please callyour local HP reseller or HP salesoffice.

Australia/New Zealand(61-3) 9275-3291openview_events@hp.com

China(800) 820-2255

Hong Kong(800) 938-833software_solutions@hp.com

India(91-124) 272-6176software.india@hp.com

Indonesia(62) 21 5799-1088

Japan(81) 3-6146-6660

Korea(82-2) 2199-0882software_korea@hp.com

Malaysia(60-3) 2332-3333

Philippines(63-2) 888-5900

Singapore(65) 6275-3888

Taiwan(886-2) 8722-9335

Thailand(662) 353-9500