New

s

November 2010Times

CEO Speak

Greetings to one and all Welcome to yet another

interesting edition of Progressive Times.

Expanding technology horizons helps you craft to craft

new solutions to solve the ever increasing business

problems. Technology has always been helping to improve

and accelerate the business performance. Progressive has

been actively working to imbibe new technology solutions

and services to align with ever evolving needs in our

customer landscape. We have been helping our customer

explore more through simplifying the technology

implementation and management. The recent addition is

Cloud – Private and Public.

As a technology services player we been growing all these

years and ever increasing number of clients that reflects the

brand value we have created in the market place. The

quality management system that has been developed over

the years and continual improvement is an outcome of a

highly committed services leadership and managers. We

shall now be embarking upon a renewed focus on taking

the quality paradigm to the next level by bringing all our

associates into focus.

All our 'Associates' are like different parts of the body

performing different roles but in synchronization so that ,

like a human body, Progressive is healthy and growing. In a

services company “music” can be produced only if all the

“associates “play in harmony. The market has been tough

and hence it is absolutely imperative that we stretch

ourselves to go a little beyond what is asked of us, strive to

improve continuously and reaching out to our customers

more than ever before.

We have strengthened our leadership in the West under

Ratan Dargan and similarly PSO is now has increased its

depth delivering software solutions under the leadership of

Gulshan Kharbanda.

Wishing you enjoyable winter season and also a happy new

year 2011 as it approaches fast.

With best compliments!

Prateek Garg

MD & CEO

Announcements

•HPC Solutions – Ranked 369th in World, 4th in India

• First Private Cloud Provider in India

Progressive has implemented High Performance

Computing (HPC) machine, also known as 'Supercomputer'

at a premier technology institution in India, which is listed

in Global Top 500 Supercomputer list at 369th rank.

Progressive provided First Private Cloud Solution in India

using virtual machine infrastructure to consolidate existing

IT of a premier technology institution in India, improving

the reliability and manageability.

Key Wins (Customers)

• Maharashtra Industrial Development

Corporation (MIDC), Mumbai

• Sir Ganga Ram Hospital, New Delhi

Progressive has bagged an

imperative project from

Maharashtra Industrial

Development Corporation (MIDC),

Mumbai. As part of the project,

Progressive will implement &

support hardware components for

Microsoft ERP implementation at MIDC Mumbai

location.

Progressive has won an imperative project from Sir Ganga

Ram Hospital which includes

P rov i s ion ing & manag ing

Datacenter Infrastructure for

Hospital Information System

(HIS), Active Directory & Exchange

Cluster.

Times

Horizontal Solutions

Data Deduplication

A key trend that is

challenging Business

houses is data explosion.

By 2011, there will be a

six-fold increase in the

world's information.

Look at the Web 2.0

space, it has more than

150 million users and

they are growing by

roughly a quarter

million a day and they

are all creating data.

Organizations are having severe challenges just storing the

data they have today, imagine how much more difficult

and expensive storing six times more data will be in just a

few short years.

That's why deduplication is of interest to business - it is a

very simply technique for eliminating redundancy in much

of the data being stored today.

Data deduplication (often called "intelligent

compression" or "single-instance storage") is a method of

reducing storage needs by eliminating redundant data.

Only one unique instance of the data is actually retained

on storage media, such as disk or tape. Redundant data

is replaced with a pointer to the unique data

copy. For example, a typical

email system might

contain 100

instances of

the same one

megabyte (MB)

file attachment. If the email

platform is backed up or archived, all 100

instances are saved, requiring 100 MB storage space.

With data deduplication, only one instance of the

attachment is actually stored; each subsequent instance

is just referenced back to the one saved copy. In this

example, a 100 MB storage demand could be reduced to

only one MB.

In actual practice, data deduplication is often used in

conjunction with other forms of data reduction such as

conventional compression and delta differencing. Taken

together, these three techniques can be very effective at

optimizing the use of storage space.

Benefits

Data deduplication increases the speed of service with

overall data integrity and reducing overall data protection

costs.

Data de-duplication lets users reduce the amount of disk

they need for backup by 90 percent or more, and with

reduced acquisition costs and reduced power, space and

cooling requirements.

Data deduplication is particularly effective when used with

virtual servers, providing the ability to deduplicate the

virtual system state files used when deploying virtual

servers.

It contributes significantly in the process of Data Center

Transformation through reducing carbon footprints due to

savings on storage space and reduces the recurring cost of

human resource to management and administration.

It also reduces the recycling of the hardware and the

budget for data management, backup and retrieval by

lowering fixed and recurring cost.

Times

Customers reasonably come to expect certain things and

services - such as value for money, competitive prices,

good quality products and a certain service level, from a

business relationship.

The customer's expectations are based largely on personal

experience, commercials, as well as accounts of experience

from relatives and friends.

So, although customer expectations are increasing, both in

the business world and or the internet, it is a relative

phenomenon, according to company, business model,

employees, products and much more. It is a fact that

customers who are being well served don't make as much

noise as customers who feel slighted.

In order to evaluate the potential value of using a CRM or

CS system, to better satisfy the support needs of profitable

customers, some of the key questions to ask could be;

What is the competition doing

to customers

expectations? Look at

close competitors and

long term customers as

well as the industry as a

whole. Spot the highway.

What metrics, other than

profitability, differentiate very

good, good, and bad customers? Is it the amount of

customer support, they require, the number of incoming

calls or anything else related to scratch your service

organization?

Good to Read

Customer's Expectations in a Service Organization

This article is about how to manage customer's

expectations in a service organization.

How to manage customer's expectations

The focus of most

customer relations

management activities

is of course the

customer itself. The

service organization gathers

information about the

customers and makes a predictive model of

customer behavior and seeks to control customer

interactions with the company.

Events

• Progressive's Rewards & Recognitions

Progressive has announced Rewards & Recognition

winners for the third quarter in different categories as

mentioned:

Star Award - (Noida) &

(Noida)

Team Player - (Mumbai)

Client Satisfaction - (Mumbai) &

(Mumbai)

Team of the Quarter - Tech-Mahindra Team

Manoj Kumar Vibhuti Sharma

Brijesh Singh

Prashant Palande

Amit Dabhade

• Children's Day

Great Place To Work has conducted a collage

competition where kids of Progressive associates

participated. The competition was open for kids, age

group from 3 to 15 - divided into different categories.

gellao CC of mo ps er te itn ioni n W

Category 1 Wildlife

Category 2 : Indian Culture

:

d/o Mr. Rajesh Kushwaha

s/o Mr. Saurabh Sharma &

s/o Mr. Gulshan Kharbanda Consolation Prize: d/o Mr. Omkar Gupta

Prachi Kushwaha

Aditya Sharma Shreshth

KharbandaAparana Gupta

Category 3 : Science & Techonology

1st Prize: s/o Mr. Sandeep Khanna

2nd Prize: d/o Mr. Gulshan

Kharbanda

Consolation Prize: nephew of

Mr. Rupesh Debnath

Ketan Khanna

Kashish Kharbanda

Rahul Debnath

6

12

3

4

5

1. 2. 3. 4.

5. 6.

Aditya Sharma Shreshth Kharbanda Aparana Gupta Ketan Khanna

Kashish Kharbanda Rahul Debnath