proj mang
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Critical Project Management Skills for Content Developers
Bonni Graham GonzalezSharon Burton
About the Speakers
Bonni Graham GonzalezSenior Manager, User Experience and Documentation, Scantron Corporation
STC Associate Fellow
Instructor at University of California, San Diego Extension and Riverside campuses
Sharon BurtonContent Strategy Consultant
STC Associate Fellow
Will Teach for Food
Hope Is Not a Plan
Project management is like designing an experimentIdentify expected results (thesis)
Identify and control variables
Produce results
The Elements
Planning
People
Process
Production
Planning
Identify Tasks
Before you begin a project, it's a good idea to know what it is you are doing
It's an even better idea for everyone else on the team to know it, too.
+ Identify Resources
Team sizeAvailable people
Available skills
Previous similar projects
Milestones/Release Date
Tools
+ Identify Factors
Project RequirementsScope
Prerequisites
Assumptions
Project DangersConstraints
Risks
+ Identify Skills
Special RequirementsDITA/Structured Authoring
Agile/Waterfall/Hybrid
Deadlines How Aggressive
In-house vs contract
= What's Possible
Deliverables
Quality
Staffing Needs
Activity:
Network Diagram
People
Imagination/Curiosity
Connections Between Discrete Features
Don't Just Document the Obvious
Low- vs High-Maintenance
Substantive Questions
+ Domain
ConceptualSoftware vs Hardware
Subject
User Guides vs Training Guides
End-User vs Internal Users
Novice vs Expert Users
PracticalTech Comm Level of Ability
Tool Level of Ability
Comfort Level w/ New/Different
+ Abilities
Have vs Grow vs Get
Training
Ramp-Up/On-boardingIT
Equipment
Social Connections
Conceptual Background
+ Availability
Other Projects
Project Priority
Project Visibility
PersonalLife Circumstances
Preferences
Work Styles
= The Team
Start Negotiating w/Management
Start Expectation Setting
Activity:
Identify Roles/Players
Process
Schedule
Aggressiveness of Deadlines
Dependencies
Tracking
+ Tools
Own vs Upgrade vs BuyCost
Training/Ramp Up
Compatibility w/Methodology
Size of Group
+ External Team
Development MethodologyAgile
Waterfall
Other
Time ZonesOff-Shore
On-Shore
Competencies/Dependencies
+ Organizational Maturity
Mature
Process is repeatable, and reviewed for improvement on a
regularly scheduled
basis.
Repeatable
Process is documented. In times of stress or disaster, review and return to process.
Defined
Process is documented. However, in times of stress or disaster, may revert to previous level.
Initial
Awareness of need for process. Rudimentary process part of tribal knowledge.
Chaotic
Projects just happen. No notion of process or even need for process
Entropic
Chaos is so bad it makes more mature processes that intersect with it fail.
= Path
Probability of Success
Touchpoints With Other Groups
Activity:
Identify and Discuss
Organizational Maturity
Production
Schedule
Management/Executive Attention Span
Managing Set Expectations
Likelihood of Slippage
Risk
+ Tools
Managing Tool Difficulties/Roadblocks
Integration with ProductRights to Build Drives
Source Control
Archival/Obsolete Content
+ External Factors
Corporate Release Practices/ Requirements
ReviewsSME
Marketing
Legal
Corporate Comm
Regulated vs Non-Regulated Environment
Customer Expectations
+ Organizational Maturity
Mature
Process is repeatable, and reviewed for improvement on a
regularly scheduled
basis.
Repeatable
Process is documented. In times of stress or disaster, review and return to process.
Defined
Process is documented. However, in times of stress or disaster, may revert to previous level.
Initial
Awareness of need for process. Rudimentary process part of tribal knowledge.
Chaotic
Projects just happen. No notion of process or even need for process
Entropic
Chaos is so bad it makes more mature processes that intersect with it fail.
= Success
Set corporate expectationsWorld-Class
Sucks Less = Success
Activity:
Identify Success Metric and
Brainstorm Real-World Workarounds
Questions?
Bonni Graham Gonzalez
[email protected]: @Esotericabjg
Sharon Burton
[email protected]: @SharonBurton
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