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TRANSCRIPT
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PROJECT ADVISORY COMMITTEE (PAC)
Tuesday, September 26, 2017
9:00am-12:00pm
Hyatt Regency Long Island
Hosted by the Office of Population Health at Stony Brook Medicine
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WELCOME REMARKS
Presented by
Linda S. Efferen, MD, MBA
Interim Chief of Operations
VP, Medical Director
Suffolk Care Collaborative
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MEETING AGENDA
9:00 am – 9:10 am Welcome Remarks
Linda S. Efferen, MD, MBA
Interim Chief Operating Officer &
VP Medical Director,
Suffolk Care Collaborative
9:10 am – 10:25 amThe "Spirit" of Motivational Interviewing: Best
Practices to Support Self-Management
Damara Gutnick, MD
Medical Director,
Montefiore Hudson Valley Collaborative
10:25 am – 10:35 am Break
10:35 am – 11:20 amThe NYS Smokers' Quitline: Motivating Tobacco
Users to Become and Stay Tobacco Free
Patricia Bax, RN, MS, TTS, CC
Marketing and Outreach Coordinator,
New York State Smokers' Quitline and Roswell Park
Cessation Services
11:20 am –11:40 amUsing Education to Empower Patients to Manage
Chronic Diseases
Jessica Schreck, RD, CDN
Family Health and Diabetes Educator,
Cornell Cooperative Extension
Leslie Vicale, MPH
Project Manager, Clinical Improvement Strategy, Suffolk Care
Collaborative
11:40 am – 11:55 amAligning Patient Engagement Interventions
And Performance Metrics
Kevin Bozza, MPA, FACHE, CPHQ, RHIT
Vice President, Population Health Management Services
11:55 am – 12:00 pmClosing Remarks
Question & Answers
Linda S. Efferen, MD, MBA
Interim Chief Operating Officer &
VP Medical Director,
Suffolk Care Collaborative
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Source: NYC Health and Hospitals Corporation
DSRIP PPS PROGRESS UPDATE
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MY2 STATEWIDE RESULTS
POTENTIALLY PREVENTABLE READMISSIONS
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MY2 STATEWIDE RESULTS
POTENTIALLY PREVENTABLE EMERGENCY ROOM
VISITS
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Suffolk Care Collaborative PAC Meeting
THE “SPIRIT” OF MOTIVATIONAL INTERVIEWING:
BEST PRACTICES TO SUPPORT SELF
MANAGEMENT Damara Gutnick, MD
Medical Director, Montefiore Hudson Valley Collaborative
September 26, 2017
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THE NYS SMOKERS' QUITLINE:
MOTIVATING TOBACCO USERS
TO BECOME AND STAY
TOBACCO FREE
Patricia Bax, RN, MS, CC, TTS
September 26, 2017
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Agenda
• Welcome
• Smoking Prevalence Data
• Roswell Park Cancer Institute and
Quitline Program Overview
• Historical View and Responding to Change
• Provider Referral Program
• Meet Annie
• Questions and Answers
• Conclusion
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Think About a Time…
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New York State Department of Health
Bureau of Tobacco Control
New York
Statewide Plan:
Vision: All New Yorkers living in a tobacco-free society.
Mission: To reduce disease, disability and death, and
alleviate the societal, health care system and economic
burdens tobacco use and secondhand smoke exposure
cause in New York State.
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Historical View
That Was Then…• Quitline call volume heavily
driven by media
• Media tags promoted Quitline number
and FREE Nicotine Replacement Therapy
• Quitline provided choices of NRT
• Enhanced services for uninsured and Medicaid
tobacco users
• NYS funded 19 Cessation Centers to focus on
individual practice level provider training
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That Was Then…Media
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Primary Driving Forces
Affordable Care Act
Delivery System Reform Incentive
Payment (DSRIP) Program: reducing
avoidable hospital use 25% over 5 years
Performance Improvement Projects for
Medicaid Managed Care Plans
NYS DOH Bureau of Tobacco Control’s
emphasis on sustainability and health
systems change
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Primary Driving Forces
Health Systems Transformation in New York State
Expansion of Medicaid Cessation Benefits
All 18 MMC plans cover all 7 FDA-approved meds for all
enrollees
2 meds can be prescribed at one time
(combination therapy)
Unlimited trials (formerly 2-90 day annual trial limits)
No pre-authorization (some co-pays remain)
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Health Systems Change
CDC. Best Practices for Comprehensive Tobacco Control Programs — 2014. Atlanta, GA: US
Department of Health and Human Services, Centers for Disease Control and Prevention; 2014.
Institutionalizing tobacco cessation interventions
into routine clinical care in health care systems…
Goals are to ensure:
1. every patient is screened for tobacco use and
tobacco use status is documented
2. patients who use tobacco are advised to quit
and provided with options for evidence-based
treatments
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Responding to a Changing
Environment: NYS DOH
This Is Now…
• Changes in national health care landscape
• NYS media messaging: “Talk to Your Provider”
• Promotion of Medicaid cessation benefits
• Transitioned from 19 Cessation Centers to 8 Health
Systems for a Tobacco-Free NY Contractors
• NYSSQL viewed as an ancillary health system
support: focus on health system changes
accordant with principles of
population-based policy interventions
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Paradigm Shift in Messaging
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Responding to a Changing
Environment: NYSSQL
This Is Now…
• Moving away from relying on media for referrals
and call volume
• Supporting NYS media messaging:
“Talk to Your Provider” and “use your health
care plan benefits”
• Changing messaging and materials
• Increasing collaborations and partnerships to
create or enhance existing health systems
• Building sustainable policy-driven referral
systems
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Responding to a Changing
Environment: NYSSQL
This Is Now…
• Connecting participants to their health plan
cessation benefits
• Working directly with health plan staff to learn
more about access and benefits
• Serving as an adjunct to onsite cessation
interventions
• Emphasizing sustainability, evaluation and
quality improvement
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Roswell Park Cancer Institute:
Tobacco Control Program
Over 60 years of local, state,
national and international work
Operates the Cancer Information
Services hotline, NYS AIDS Hotline,
and NYS Smokers’ Quitline
Contracted by Community Partners of WNY to
promote tobacco cessation among lower SES
populations and those with poor mental health
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Skilled Team:
• Specially-trained Coaches
• Decades of experience
• Videographer
• Web and Digital Communications Specialist
• Data Management Specialists
Prior to the inception of RPCS, Roswell Park Cancer Institute
was the NYSSQL’s inaugural vendor in 1999.
In 2009, RPCS initiated vendor services for 2 health plans.
Presently, RPCS provides cessation services for 2 state
Quitlines, 5 health plans, and a multi-state large food market.
Roswell Park Cessation
Services
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Quitline Services
• Cessation coaching
• Nicotine patches (phone and
online registration)
• Interactive and informational
website resources
• Text messaging services
• Social media
• Triage to known health plan
programs
• Provider patient referral services
• Best practice resources
• Liaison for NYS DOH BTC
Contractors
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Referral Process
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Opt-to-Quit™ Model
Adoption of a policy that
systematically identifies all
tobacco using patients.
As an adjunct to the Health
Site’s intervention, patients are
referred to the NYSSQL (unless
they opt out), then contacted
and offered NYSSQL services.
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0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Characteristics of NYSSQL Callers in 2016
Education Insurance Income Mental Health
Reaching Disparate
Populations
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Ready to Assist!
• Introductory conference calls
• Webinars
• Print and web information
• Consultation
• Collaboration
• Customized service
• Reports (access to NYSSQL Partner Site)
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Meet Annie
Characteristics: 58 year old female
Smoked since she was 18,
usually 2-3 packs per day
Married with two children,
four grandchildren
Medicaid Managed Care Member
High school graduate
Recently diagnosed with COPD and advised by
her doctor to stop smoking
Prior quit attempts going cold turkey
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Annie’s Provider Refers
Her to the Quitline!
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Assessment
Motivation
Readiness to quit
Confidence level
Triggers
Quit Date: within 30 days
Quit Plan:
Stop-smoking medications
Coaching and support
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Examples
“Tell me what you like about your smoking.”
“What makes you think it’s time for a change?”
“What happens when you use tobacco?”
“How were you able to be tobacco free for a
few months?”
“Tell me more about when this first began.”
“What was quitting like for you?”
“What’s different about quitting this time?”
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Patients Not Ready To Make A Quit Attempt
Now: Enhancing Motivation to Quit
Patients not ready to make a quit attempt may
respond to a motivational intervention.
The clinician can motivate patients to consider a quit
attempt with the "5 R's": Relevance, Risks,
Rewards, Roadblocks,
and Repetition.
The "5 R's"
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The "5 R's"
Relevance: Use facts to encourage
patient to indicate reasons quitting is
relevant (risk to my own health, risk
to my family and friend's health, etc.)
Risks: Ask patient to identify the
negative consequences of tobacco
use. Highlight most relevant: shortness
of breath, exacerbation of asthma,
harm to pregnancy, impotence, risk of
heart attack, cancer and stroke,
increased risk of health complications
for others.
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The "5 R's"
Rewards: Ask tobacco user to identify potential benefits of quitting,
such as improves health, smell, taste, length of life, improves self
esteem, good example for kids, healthier babies, perform better
physically, reduced wrinkles, etc.
Roadblocks: Ask tobacco user to identify barriers or impediments
to quitting and note elements of treatment (problem solving,
pharmacotherapy) to address these barriers. Barriers might include
withdrawal symptoms, fear of failure, weight gain, lack of support,
depression, and enjoyment of tobacco.
Repeat: Repeat above motivational interventions as needed.
Internet Citation: Patients Not Ready To Make A Quit Attempt Now (The "5 R's"). Content last reviewed
December 2012. Agency for Healthcare Research and Quality, Rockville, MD.
http://www.ahrq.gov/professionals/clinicians-providers/guidelines-recommendations/tobacco/5rs.html
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Keys to Success
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Remember…
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The Suffolk Care
Collaborative’s Learning Center
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Together…
We Are Making a Difference!
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Thank You!
Patricia Bax, RN, MS, CC, TTS
Marketing and Outreach Coordinator
NYS Smokers’ Quitline
Roswell Park Cessation Services
716-845-4365 [email protected]
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USING EDUCATION TO EMPOWER PATIENTS TO MANAGE CHRONIC DISEASES
Presented by:
Jessica Schreck, RD, CDN
Family Health and Diabetes Educator,
Cornell Cooperative Extension
Leslie Vicale, MPH
Project Manager, Clinical Improvement Strategy,
Suffolk Care Collaborative
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Using Education to Empower Patients to Manage Chronic Disease
Jessica Schreck, RD, CDN
Cornell Cooperative Extension of Suffolk County
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Challenges of Chronic DiseaseMillions of American struggle to live with and manage their health
• 80% of older adults live with one or more chronic disease
• Impacts quality of life
• NYS DOH: Suffolk County, 7.9% of population with diagnosed diabetes
Cost of Chronic Disease
• Greater than two-thirds of total healthcare costs
• In older adults 95% of costs are from chronic disease
• $245 billion in total costs of diagnosed diabetes in the United States in 2012
• ONLY 1% of healthcare dollars goes to prevention
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What is Self- Management
• A tool for patients living with a chronic disease
• Caregivers
• Individual
• Group Classes
AADE Curriculums, Stanford CDSMP & DSMP, Outpatient Counseling (CDE/RD/RN)
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Group vs. Individual
Classes
• Foster dialogues between participants
• Allow for more interactive activities
• Great for patient and caregivers/partners
• Creates support system
Counseling
• Allows for individual tailoring
• Good for learning disabled
• Can be done in house
• Encourages more personal disclosure
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Goals• Monitoring
• Medication Compliance
• Stress Management
• Effective Communication
• Appropriate Exercise
• Meal planning/Nutrition
• Decision-Making
• Symptom Management
• Working with Healthcare Providers
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Health Benefits
• Improved self-reported health
• Improved health status: fatigue, shortness of breath, depression, pain, stress, and sleep
• Improved health-related quality of life
• Improved communication with doctors, medication compliance, and health literacy
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Cost Benefits- Stanford Study
As a translational research study by the National Study of CDSMP surveyed 1,170 community-dwelling CDSMP participants at baseline, 6 months, and 12 months from 22 organizations in 17 states.
• $714 per person savings in emergency room visits and hospital utilization
• $364 per person nets savings after accounting for program costs
• Potential savings of $6.6 billion by reaching 10% of Americans with one or more chronic disease
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Better Choices, Better Health®
Self-Management Programs• Developed by Stanford University
• 2½ hours once a week for six weeks
• Community settings such as churches, community centers, libraries and hospitals
• Facilitated from a highly detailed manual by two trained leaders
• Classes are highly participative
• Mutual support and success build the participants’ confidence in their ability to manage their health and maintain active and fulfilling lives
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Participant Letters
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Questions ??
1 Centers for Disease Control and Prevention. Healthy Aging at a Glance 2011. Atlanta, GA: Centers for Disease Control and Prevention, US Dept of Health and Human Services; 2011. 2 Lochner KA, Cox CS. Prevalence of Multiple Chronic Conditions Among Medicare Beneficiaries, United States, 2010. Prev Chronic Dis 2013. 3 Centers for Disease Control and Prevention. The State of Aging and Health in America 2013. Atlanta, GA: Centers for Disease Control and Prevention, US Dept of Health and Human Services; 2013. 4 The State of Chronic Disease Prevention: Hearing Before the Committee on Health, Education, Labor, and Pensions. (6) 2011. 5 Ory, M. G., Ahn, S., Jiang L., Smith, M. L., Ritter, P., Whitelaw, N., & Lorig, K. (2013). Successes of a National Study of the Chronic Disease Self-Management Program: Meeting the Triple Aim of Health Care Reform. Medical Care, 51(11), 992-998.
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Better Choices, Better Health® Workshop Series
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• The focused population for the SCC DSRIP
programs are patients: o With a principle diagnosis of hypertension, hypercholesterolemia,
OR
o With a diabetes diagnosis, AND
o Insured by Medicaid, AND
o Age 18 and over
*Both workshop series are also open to non-Medicaid beneficiaries.
**CDSMP workshops are open to patients suffering from any chronic disease
HOW TO REFER A PATIENT
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• Referrals can be made by providers, care managers, or by the patient
• Send a referral form to one of the partnered CBO’s
• Referral forms can be found on the SCC website: https://suffolkcare.org/forpartners/Self-Management-Education-Services/better-choices
• Call one of the partnered CBO’s
• Visit the workshop registration website: http://bit.ly/2xJTxi2
HOW TO REFER A PATIENT
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• Information about
patient workshop
completion will be
reported back to the
referring clinician.
Kansas Department of Health and Environment, Bureau of Health Promotion. (2016). Referral Toolkit: Tools for Better Health, Health Care Providers.
Topeka, KS.
REFERRAL FEEDBACK LOOP
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ALIGNING PATIENT ENGAGEMENT INTERVENTIONS
AND PERFORMANCE METRICS
Kevin Bozza, MPA, FACHE, CPHQ, RHIT
Vice President, Population Health Management Services
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• Highlight a subset of the DSRIP performance measures that may potentially be impacted through the patient engagement techniques and strategies described today
• As of Measurement Year 3 (MY3) all of these measures have flipped from Pay-for-Reporting (P4R) to Pay-for-Performance (P4P)
• Review current performance, opportunities for improvement and next steps
OVERVIEW
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• Eight measures in the DSRIP program focus on
patients adhering to a medication regiment
• Measures are within the Chronic Disease and
Behavioral Health programs
MEDICATION ADHERENCE
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MEDICATION ADHERENCE
ASTHMA
SCC ClinicalPrograms
Projects (# Measures)
Measures
Chronic Disease Asthma (3) • Asthma Medication Ratio (5-64 Years) – Ratio of controller medications to total asthma medications
• Medication Management (5-64 Years) – patients with persistent Asthma filled prescription for asthma controller during at least 50% of their treatment period; 75% of their treatment period
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MEDICATION ADHERENCE
ASTHMA
Salient Data: MY3 Month 7 (February 1, 2016 – January 31, 2017)
As of January 31, 2017 (Month 7 of MY3), SCC is meeting the performance target for
2 of the 3 measures.
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MEDICATION ADHERENCE
CARDIOVASCULAR DISEASE
SCC ClinicalPrograms
Projects (# Measures)
Measures
Chronic Disease
Cardiovascular (2)
• Statin Therapy for patients with Cardiovascular Disease – Males age 21 to 75 or females age 40 to 75, who were dispensed at least one high or moderate intensity statin medication.
• Statin Therapy for Patients with Cardiovascular Disease – Males age 21 to 75 or females age 40 to 75, who achieved a proportion of days covered of 80% for the treatment period.
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MEDICATION ADHERENCE
CARDIOVASCULAR DISEASE
Salient Data: MY3 Month 7 (February 1, 2016 – January 31, 2017)
As of January 31, 2017 (Month 7 of MY3), SCC is meeting the performance target for
1 of 2 measures.
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MEDICATION ADHERENCE
BEHAVIORAL HEALTH
SCC ClinicalPrograms
Projects (# Measures)
Measures
Behavioral Health 3ai (3) • Adherence to Antipsychotic Medications for People with Schizophrenia – People age 19 to 64 with schizophrenia dispensed at least 2 antipsychotic medications during the measurement year and remained on the antipsychotic medication for at least 80% of their treatment period.
• Antidepressant Medication Management -People 18 and older diagnosed with depression and treated with an antidepressant medication who remained on antidepressant medication during the entire 12-week acute treatment phase (Acute Phase); who remained on antidepressant medication for at least six months (Continuation Phase Treatment)
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MEDICATION ADHERENCE
BEHAVIORAL HEALTH
Salient Data: MY3 Month 7 (February 1, 2016 – January 31, 2017)
As of January 31, 2017 (Month 7 of MY3), SCC is meeting the performance target for
1 of 3 measures.
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• Two measures in the DSRIP program focus on
patients knowing their “numbers” to maintain
normal blood pressure and blood sugar levels
• Measures are within the Chronic Disease
Programs
• Both Measures are based on Medical Record
Abstraction
TEST RESULTS
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TEST RESULTS
DIABETES/CARDIOVASCULAR DISEASE
SCC ClinicalPrograms
Projects (# Measures)
Measures
Chronic Disease
Cardiovascular(1)
Diabetes (1)
• Controlling High Blood Pressure – The number of people, who have hypertension, and whose blood pressure was adequately controlled as follows: below 140/90 if age 18-59; below 140/90 if age 60 to 85 with diabetes diagnosis; or below 150/90 if age 60 to 85 without a diagnosis of diabetes.
• Comprehensive Diabetes Care – Hemoglobin HbA1c Poor control (>9.0%) – The number of people, 18 to 75, with diabetes whose most recent A1c indicated poor control, was missing or did not have a HbA1c.
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TEST RESULTS
DIABETES/CARDIOVASCULAR DISEASE
MY2 established the baseline for the MY3 Performance target.
* Measurement Year 3 Medical Record Abstraction Process Is in Progress.
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• Three measures in the DSRIP program focus on
smoking and tobacco use cessation
• Measures cross the Chronic Disease Programs
• All three measures are based on CG-CAHPS
survey responses
SMOKING AND TOBACCO USE CESSATION
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SMOKING AND TOBACCO USE CESSATION
SCC ClinicalPrograms
Projects (# Measures)
Measures
Chronic Disease Cardiovascular/Diabetes (3)
• Medical Assistance with Smoking and Tobacco use Cessation o Advised to Quito Discussed Cessation Medicationo Discussed Cessation Strategies
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In MY2, the SCC met the performance targets for 1 of the 3 measures.
* Measurement Year 3 CG-CAHPS surveys in progress.
SMOKING AND TOBACCO USE CESSATION
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• Measures cross the Chronic Disease Programs
• Both measures are based on CG-CAHPS
survey responses
ASPIRIN USE/FLU VACCINATIONS
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SCC ClinicalPrograms
Projects (# Measures)
Measures
Chronic Disease
Cardiovascular (1)
Cardiovascular/Diabetes (1)
• Aspirin Use – The number of respondents who are men, age 46 to 65, with at least one cardiovascular risk factor; men, age 66 to 79, regardless of risk factors; and women, age 56 to 79, with at least two cardiovascular risk factors who are currently taking aspirin daily or every other day.
• Flu Shots for Adults Age 18-64 – The number of respondents, age 18 to 64, who have had a flu shot.
ASPIRIN USE/FLU VACCINATIONS
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ASPIRIN USE/FLU VACCINATIONS
In MY2, the SCC met the performance targets for 1 of the 2 measures.
* Measurement Year 3 CG-CAHPS surveys in progress.
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• Deployed Corrective Action Planning Process Across the PPS o Distributed to Network HUBs August 11th for follow-up
o Focus on Gap-Closure Strategies via Managed Care Patient Portals and correcting patient panels
• Two Ambulatory PI Training Sessions ScheduledSeptember 12th and October 10th
• August Internal Program Management Meetings Focused on Performance Measures & Gap-Closure Strategieso Chronic Disease – Asthma Medication Ratio and potential coding
issues
o Behavioral Health Program – Medication adherence; performance improvement at the OASAS and PROS sites; Enhanced TOC Model
o Care Transitions Program – Discussing strategies to address PPRs/PPVs at our High Volume Hospitals
PLANS UNDERWAY
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CLOSING REMARKS
80
Presented by
Linda S. Efferen, MD, MBA
Interim Chief of Operations
VP, Medical Director
Suffolk Care Collaborative