project controls expo oct 2012 - ‘implementing the key aspects of change management effectively’...
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Inspiring People, Delivering Results
‘Implementing The Key Aspects Of Change Management Effectively’
Nick Fewings, Director
The Colour Works believes that everyone in an organisation can make a positive unique contribution to it. We believe with our facilitation style, passion and cutting-edge learning, we unlock that potential to the benefit of the individual, team and
organisation.
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Inspiring People, Delivering Results
Fact: 70% of business change fails to achieve desired goals
2. Lack of team skills and proven approach to change
3. Lack of effective engagement with stakeholders
1. Lack of strong leadership
Source: NAO/OGC
– Know yourself, warts and all
– Know your team & have a plan
– Know your audience & communicate effectively
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Inspiring People, Delivering Results
“People do not resist change – people change all the time. What people
resist is having others impose change on
them”
Margaret Wheatley Harvard University
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Inspiring People, Delivering Results
Behaviour
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Inspiring People, Delivering Results
Hippocrates 500 BC
Melancholic like orderly lives
prone to mood changes
Choleric appear as natural leaders seen as tough-minded
observe from the sidelines and tend
to comply to others' demands
Phlegmatic
outgoing, optimistic fun-loving Sanguine
The Four Humours
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Inspiring People, Delivering Results
Psychological Preferences
There are 3 pairs of preferences:
Introversion – Extraversion how we react to inner & outer experiences
Thinking – Feeling how we make decisions
Sensation – Intuition how we take in & process information Carl Gustav Jung
1875-1961
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Inspiring People, Delivering Results
The Insights - Colour Energies
Competitive Demanding Determined Strong-willed Purposeful Driver
Sociable Dynamic Demonstrative Enthusiastic Persuasive Expressive
Caring Encouraging
Sharing Patient
Relaxed Amiable
Cautious Precise
Deliberate Questioning
Formal Analytical
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Inspiring People, Delivering Results
The Insights 4 Colour Energies
On a bad day…
Aggressive Controlling Driving Overbearing Intolerant
Excitable Frantic Indiscreet Flamboyant Hasty
Docile Bland
Plodding Reliant
Stubborn
Stuffy Indecisive
Suspicious Cold
Reserved
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Inspiring People, Delivering Results
Weaknesses May lack detail and focus
Too casual for some Poor planner
Can lose interest
Strengths Knowledgeable and detailed Has an air of competence Asks lots of questions Very thorough right to the end
Complementary Styles
Strengths Quick to build relationships
Friendly and sociable Adaptable, imaginative Can see the big picture
Weaknesses A bit reserved at first Overlook others’ feelings May be rigid & unimaginative Can focus on unimportant details
Sunshine Yellow Cool Blue
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Inspiring People, Delivering Results
Weaknesses Slow to adapt to change
Seem to lack enthusiasm Unsure of themselves
Reliant on others
Strengths Love challenges Want to get things done Confident of their ability Influence others
Fiery Red
Strengths Builds deep relationships
Natural listener Sincere and warm
Patient
Weaknesses Can be seen as arrogant Poor listener Can be too cold and pushy May not let others finish speaking
Earth Green
Complementary Styles
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Inspiring People, Delivering Results
Four Colour Energies: Key Learning Points
• We are a mixture of ALL four colour energies • We will have a preference for one • Each energy has both strengths and weaknesses • No one colour energy is better or worse than
another • We tend to find our opposites incredibly difficult • We must value the differences to build more
effective relationships • The colours DESCRIBE our behaviour – they
don’t DEFINE us
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Inspiring People, Delivering Results
Profiles
Personal Profile
Foundation Chapter Management Chapter
Effective Selling Chapter Personal Achievement Chapter
Interview Chapter
Nick Fewings 27th June 2011
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Inspiring People, Delivering Results
Measuring our preferences
BLUE GREEN YELLOW RED
Persona (Conscious)
1.04 17%
3.24 54%
4.88 81%
4.72 79% 37.2%
6
3
0
BLUE GREEN YELLOW RED
Persona (Less conscious)
1.12 19%
1.28 21%
4.96 83%
2.76 46%
6
3
0
Preference Flow
100
0
100
50
50
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Inspiring People, Delivering Results
Sample Project Team Wheel Determination
Monitors Performance Product Knowledge
Results Focus Decisive Assertive
Drive Enthusiasm
Positive Thinking
Persuasive Creative
People Skills
Helps Others Flexible
Shares Ideas
Supportive Listens, Loyal
Team Approach
Planning Organisation
Time Management
Sets Standards Product Knowledge
Analysis
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Inspiring People, Delivering Results
Remember your card order? 8-Type Colour Mix Descriptors
MOST LEAST TYPEInspirerHelperMotivatorReformerMotivatorDirectorObserverCoordinatorReformerSupporterCoordinatorHelper
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Inspiring People, Delivering Results Determination
Monitors Performance Product Knowledge
Results Focus Decisive Assertive
Drive Enthusiasm
Positive Thinking
Persuasive Creative
People Skills
Helps Others Flexible
Shares Ideas
Supportive Listens, Loyal
Team Approach
Planning Organisation
Time Management
Sets Standards Product Knowledge
Analysis
Colourful Skills In Change
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Inspiring People, Delivering Results
eNgage!
Defining Task Clear Vision Goal Setting Timescales
Driving Responsibilities
Innovation “How Can
We..?” Motivation
Ideas Optimism
Impact: - People - Teams
Consultation Inclusion
Bringing people along
Risk assessment Processes Monitoring Checking
Evaluation Detail
Action
Inspiration People Values
Planning
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Inspiring People, Delivering Results
ENGAGING STAKEHOLDERS
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Inspiring People, Delivering Results
Vision Skills Feedback
Incentives Action Plan + + + + = CHANGE
Thousand (2000) adapted from Knoster, T. (1991)
Leading Complex Change
Skills Feedback
Incentives Action Plan + + + = Confusion
Vision Feedback
Incentives Action Plan + + + = Anxiety
Vision Skills Feedback
Action Plan + + + = Resistance
Vision Skills Incentives Action Plan + + + = Frustration
Vision Skills Feedback
Incentives + + + = Treadmill
+
+
+
+
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Inspiring People, Delivering Results
Effective Change Management
The Transition Curve
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Inspiring People, Delivering Results
1. Vision - Clarify The Change
Clearly articulated strategic vision Timeframes Bottom-line impact Action orientated Compelling and positive picture of the future Shared vision Understanding of involvement of people
Detailed analysis of how and why
Written information
Focus groups
Training Plans
Affirmation of values that support the
vision
Consultation
Belief in the reason for change
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Inspiring People, Delivering Results
2. Skills - Involve Staff
Drive things forward Delegate to the right people Action orientated
Brainstorm new ways of working Ideas from stakeholders Flexible agenda
Support the planning and
detailed implementation
Check success
Value contribution and experience
Be given tasks
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Inspiring People, Delivering Results
3. Incentives – Manage Resistance
Celebrate success Restate objectives Build on quick wins
Reinforce working as a team Be flexible Provide verbal feedback
Apply disciplined processes and
monitoring
Analyse to come up with solutions
Ensure everyone is valued for their
contribution
Lead by example
Persuade that the change is of value
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Inspiring People, Delivering Results
4. Feedback - Communicate
Goal directed Action orientated Time focussed One point of contact Small task force
Opportunities to share ideas Face to face Visual Involvement
Detailed written information
Measures of success
Clear unambiguous
messages
Logical not emotive
What is expected of individuals
Small groups
Ability to give
feedback
Q & A sessions
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Inspiring People, Delivering Results
5. Action Plan - Track Progress
Learn from mistakes Share success, quick wins and feed back slippage Define level of reporting Ensure there are opportunities to give feedback, before, during and after Gauge morale of staff
Provide statistical
information on progress
on a regular and ongoing basis
Update using small focus
groups
Focus on the affect on people
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Inspiring People, Delivering Results
The Golden Rule