PROJECT E-SETU

( Pilot e-governance Project of UNDP- DOPT ( GOI ) at Jorhat District , Assam , India for

IMPROVED CITIZENS ACCESS TO INFORMATION AND GOVERNMENT SERVICES )

JORHATASSAM

‘e-Setu’ the People’s Bridge :

…………… Reaching the unreached

PROJECT E-SETU

Project e-setu is the Pilot e-governance initiative of Jorhat District, Assam sponsored by UNDP–DOPT (Government of India), making Jorhat the firste-administration District in the State of Assam and the entire North –East Region. Setu in the local language means a Bridge and eSetu is the bridge between the People and the Government. This Project facilitates improved Citizens access to Information and Government Services.

PROJECT E-SETU

Project e-setu is the Pilot e-governance initiative of Jorhat District, Assam sponsored by UNDP–DOPT (Government of India), making Jorhat the firste-administration District in the State of Assam and the entire North –East Region. Setu in the local language means a Bridge and eSetu is the bridge between the People and the Government. This Project facilitates improved Citizens access to Information and Government Services.

‘e-setu’ provides…

Efficient,Quick,Transparent,People friendly,Single step delivery,And Hassle freeServices to the people

‘e-setu’ provides…

Efficient,Quick,Transparent,People friendly,Single step delivery,And Hassle freeServices to the people

‘e-setu’ brings…. technology at people door steps bridges the digital divide enhances the accountability of administration

‘e-setu’ brings…. technology at people door steps bridges the digital divide enhances the accountability of administration

Commissioning of the Project – honourable CM, Assam inaugurated it on 21st January 2003

4 private Kiosk at Teok, Panichokua, Pulibor , Rdholajan

DEPUTY COMMISSIONER

OFFICE Jorhat

Majuli SDMTitabar SDM

LAN and 1 Govt. Kiosk

at DC Office

4 Private kiosk at Titabar, Borholla Mariani , Majuli

2 Govt Kiosk at Titabar & Majuli

6 Circle Offices at Teok, Titabar, Jorhat East, Jorhat west, Mariani , Kamalabari

G2C Interface through ‘Project e-Setu':

‘e-Setu’ the People’s Bridge :

…………… Reaching the unreached

Breaking the Natural Barrier : Bridge to Majuli. People can’t but ‘e-Setu’ can…..

Majuli, one of the world’s largest river island and well known for rich vaishnavite culture falls in Jorhat district.

Through the project e-setu this island has been connected digitally with the Deputy Commissioner’s office at Jorhat.

Public Facilitation Center at Sub-Divisional Office, Majuli.

Private ‘kiosk’ at Garmur is running successfully and more will be opened in near future.

Community Information Centers (CICs) at Kamalabari and Jhengraimukh are to be included in the near future‘e-Setu’ the People’s Bridge :

…………… Reaching the unreached

Sl NO

Particulars pre e-setu phase post e-setu

01. labour intensiveness very high LOW

02. corruption rate high MINIMISED

03. harassment very high NIL

04. Time targets not fixed FIXED

o5. disposal time unknown maximum number of days

From 1 to 5 DAYS

06. average disposal rate 1-3 number of applications MINIMUM 20

07. complaints ‘n’ number of complaints NEGLIGIBLE

08. public satisfaction not at all SATISFIED  

09. processing by hand COMPUTERISED

10. transparency/ accountability

nil IMPROVED

A SNAPSHOT OF IMPROVED DELIVERY OF SERVICES

THROUGH E-SETU IN THE DISTRICT

‘e-Setu’ the People’s Bridge :

…………… Reaching the unreached

SWOT

OPPORTUNITIES

People friendly

Positive perception of the public

Project itself can act as a change media for future integration of various developmental portals , schemes & local governance

WEAKNESS

Inadequate Power supply and communication

Back-end process is not IT-enabled and remains traditional

Inadequately trained manpower

THREAT

Sustenance

STRENGTHS

Connectivity to Majuli

Increased no. of services

Increased no. of people accessing the system

Quick & prompt delivery through an efficient network

‘e-Setu’ the People’s Bridge :

…………… Reaching the unreached

Applications received & attended till Nov- 2005 through Project e-Setu

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figure showing increased access to select services till Nov- 2005

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Jamabandi Copy

Birth Certificate

‘e-Setu’ the People’s Bridge :

…………… Reaching the unreached

Figure showing revenue collection through Govt KIOSK , e-setu at DC Office, Jorhat

Monthw ise Revenue Collection for the f irst 2 years since implementation

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‘e-Setu’ the People’s Bridge :

…………… Reaching the unreached

After e-SetuParticulars Cost /days

1. Transportation charges min 2 times to Jorhat which can be more sometimes ( @ Rs 7 per trip )

Rs 28.00 for 2 days

2. Incidental expenses ( Rs 10 per day)

Rs 20

3. Time Min 2 man-days

4. Labour Both physical and mental

5. Delivery uncertain

Relative advantage of e-Setu to its citizens vis-à-vis old system

An example of Teok kiosk

Particulars Cost / Days

1.Transportation charges No charges

2.Incidental expenses nothing

3. Processing fees Rs 10.00

4. Time used to visit the Kiosk

Half a man-day

5. Labour 2 visits to the KIOSK

6. Delivery Time bound

Before e-Setu

To get a service done one has to spend minimum Rs 48 /- directly plus indirect and opportunity costs

To get a service done one has to spend just Rs 10/-

‘e-Setu’ the People’s Bridge :

…………… Reaching the unreached

EXPANSION OF ACTIVITIES AND SERVICES

Expansion of Centres 1. 8 CICs

2. 6 CIRCLE OFFICES

3. MANUAL COLLECTION CENTRES

4. PRIVATE KISOK CENTRES

EXPANSION OF SRVICES

1. PAYMENT GATEWAY MODULE

2. ONLINE CERTIFICATE PRINTING

3. DC ONLINE

4. DISTRICT TRANSPORT SERVICES

5. AGRICULTIURE AND VETENIRY SERVICES

FUTURE PLANS

NETWORK EXPANSION

1. EXTENSION OF LAN

2. DISTRICT WAN TO ESTEND TO SP OFFICE, DTO OFF, MUNICIPALITY, ZILA PARISHAD ETC

PUBLICITY

CAPACITY BUILDING

POWER BACKUP FACILITY

BETTER CONNECTIVITY TO KIOSK CENTRES

IMPROVED

INTER-OFFICE COMMUNICATION

‘e-Setu’ the People’s Bridge :

…………… Reaching the unreached