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Project Management Webinar Initiate Project Intelligence® Improving Quality Using Six Sigma Concepts

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Page 1: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

Project Management Webinar

Initiate Project Intelligence®

Improving Quality Using Six Sigma Concepts

Page 2: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Academy for Leadership Communication

Things to Know…

All participants will be on mute

Questions are welcome

Use the question box to ask questions

PM training is valid for 1 PDU

Must be in attendance for full session

PDU certificate sent by the end of the day

Recording and slides sent by tomorrow

Page 3: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

Denise Rodriguez

Project Insight

Marketing

[email protected]

www.projectinsight.net

Moderator

Page 4: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

Schedule a customized demo today!

+1 (949) 476-6499 x3

[email protected]

Request info: www.projectinsight.net

Project Insight

Page 5: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

Presenter

Diane C. Buckley, MBA, PMP

CEO, Core Performance Concepts Inc.

Training in project management,

PMP® and CAPM® certification, leadership,

business analysis, agile and six sigma

[email protected]

www.coreperformanceconcepts.com

PMP® and CAPM® are registered trademarks of the Project Management Institute

Page 6: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

Lean Six Sigma Principles

• The Goal

– Delivery quality products

– First time

– Every time

Page 7: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

Lean Six Sigma Principles

• Quality

The ability of your products or services to conform to your customer’s needs and wants

Page 8: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

• People making errors and not having a way to point out the error to the user

• Mostly human error - execution of process

• I believe you can have GOOD QUALITY PROJECT but produce a BAD QUALITY DELIVERABLE.

Reasons for Quality Issues

Page 9: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

Tension between formal, documented requirements document and customer's desires or preferences... the results are often that the change control process is made so painful that the customer accepts sub-optimal, albeit conforming, deliverables; or the PM risks project failure trying to meet creeping requirements.

Project Quality Issues

Page 10: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

Lean Six Sigma Principles

• Lean

– Waste

• Six Sigma

– Defects

Page 11: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

Goals of a Lean Enterprise

1. Improve Quality

2. Eliminate Waste

3. Reduce Lead Time

4. Reduce Total Costs

Page 12: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

• Situations in hospitals where wrong patient is registered/checked into hospital

• Lots of issues/problems coming into the helpdesk after we went live. The software was missing many required capabilities after we deployed and went live

Scenarios

Page 13: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

Pareto

Page 14: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

Passing the buck – it has to be attended to again. Besides quality, it removes predictability from project progress. It complicates things due to these unplanned activities.

Scenarios

Page 15: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

• Cost of interruptions

• Urgent vs Important

Time Study

Page 16: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

Most want a "target" to shoot at. They know what they "don't" want, but not always precisely what they do want.

Scenarios

Page 17: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

S.M.A.R.T. Requirement Acceptance Criteria Done? Y/N

Reduce number of phone calls made to customers by 50%. 80% of all submissions require phone calls by compliance reviewers due to omissions on paperwork.

Training mailroom staff to review and identify top5 typical omissions on incoming paperwork and contact customer prior to handing paperwork off to compliance reviewers. Mailroom staff salary rate is $10/hour while Compliance reviewers salary rate is $70/hour.Goal is to reduce compliance reviewer phone calls to 30% of all submissions or less.

If customer provides email contact, mailroom can email customer with omissions and stop processing until paperwork is updated. 75% of all paperwork includes email contact information.

Acceptance Criteria

Page 18: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

How does Lean work in conjunction with Agile? With Agile, requirements evolve throughout the project, so understanding requirements at the onset might be a challenge.

Six Sigma & Agile

Page 19: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

Goals of a Lean Enterprise

• 7 Types of Waste– Over Production

– Waiting

– Transport

– Extra Processing

– Inventory

– Motion

– Defects

Page 20: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

• Can you please give an example of motion waste?

– Being asked to travel to a customer site for a one hour meeting. Wasted time and money!

– Moving your stuff to a storage facility and THEN moving from storage to new home

• Waste occurs due to a lack of strategy development prior to project inception

Waste

Page 21: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

Process Flow

Page 22: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

Activity Cost Worksheet

Process or

SubProcess:

IS ( ) or SHOULD ( ) Analysis

Activity Outputs of Activity Time/Output Costs/Output Problems/

Decisions

Paychecks Produced Number of Paychecks 10/hour $35/hour Potentially Automate

Cost Analysis

Page 23: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

Strategies

• Define your key metrics

• Quantify current environment

• Focus on waste that affects key metrics

• Don’t do more than you can support

Page 24: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

• Do you recommend PMP's becoming Black Belts in Six Sigma?

• Why has SIX SIGMA been so popular the last 20 years?

• What has made this discipline so POPULAR?

Popularity

Page 25: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

• Goldblatt's

"The Goal"

"Critical Chain"

2 Good Books

Page 26: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

It’s YOUR turn!

PM in Theory - Positive Conflict That Invites Team Collaboration and Sparks CreativityWednesday, September 14th

8am PT / 11am ET

REGISTER NOW!

Page 27: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

Starting September 20th!

Join us for our PMI-PBA WebPrep Coursehttp://www.coreperformanceconcepts.com/pmi-pba-

web-course-2016/

Earn your Business Analysis Credentials with Core Performance Concepts

Page 28: Project Management Webinardownloads.projectinsight.net/training/pmi-project...2016/08/24  · © 2016 Core Performance Concepts Inc. Schedule a customized demo today! +1 (949) 476-6499

© 2016 Core Performance Concepts Inc.

Continue Improving Your Project Management Skills

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Special Promotion

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