2

7

Project summary

Objective and ou comes

The objective of the Optimise & automate Contractor on and off-boardingproject s to de iver:

Streamlined on-boarding processes with minimal data entry requirements

Pro ect In tiatives

Define end sta e vis on for on-boarding: Create a c early ar icula ed process journey map for on-boarding

Audit contractor SAP end dates and current Active Directory

Develop contractor ex ension notif ca ions

Automate financial transact ons with SAP

Automate onboarding processes by integrating DAM, SAP & Taleo (interdependency on Optimise & automa ed emp oyee lifecycle)

Automate financial transact ons with SAP

Project Overview Optimise & automate Contractor on and off-boarding

Interdependencies on inflight projects

Optimise & automate contractor on and off boarding has an in erdependency on the infl ght project; Contractor Central – Fieldglass

Commercial profile

Priority Comp exity Risk DurationEstimatedbudget (k)

Change effort

Medium Medium Medium 12 months $750 H gh

Customer benefit

Increases employee

engagement

Efficiency (reducing time)

Reduces employee effort

requiredReducing costs

8

Project initiatives index Optimise & automate Contractor on and off-boardingWorkstream Index Initiative Outcome

HR Rec 4

An end state v s on for on-boarding shou d be defined based on cus omer requirements In ine w th the end state v s on solut ons should be denti ied and assessed for imp ementa ion and a roadmap deve oped

- Streamlined on-boarding process w th minimal da a entry requirements

Non-Hacke t CSS Audit cont actor SAP end dates and cu rent Active Direc ory As per CSS report

Non-Hacke t CSS Deve op contractor extension no if cations As per CSS report

Non-Hacke t CSSAu omate onboarding processes by integra ing DAM SAP & Taleo

As per CSS report

Non-Hackett Au omate inancial transac ions with SAP

9

Project summary

Objective and ou comes

The objective of the Optimise payroll processes project is to review leave entit ement data and exit calcu ations and aims o deliver:

Increased accuracy of ca cu at ons, minimising impacts on emp oyees and t cketing volumes

Improved efficiency and e fectiveness, with less time required va idating data across var ous sources and manua ly performing calculations

Increased accuracy and ef ic ency by reducing payro l cut off lead time and automating exit ca culat ons

Increased user satisfaction by improving ESS usabil tyPro ect In tiatives

Leave Ent tlement data review project

Rev ew P-f le completeness including d gi al personnel f les ensuring data integr ty and document excep ions process

Reduce Payroll cut off lead time

Automate exit ca cu at ons and estimates

Con irm all staff init ated payro l processes are within ESS or e-forms

Rev ew and optimise ESS useabi ity

Project Overview Optimise payroll processes

Commerc al profile

Priority Complex ty Risk DurationEstimatedbudget (k)

Change effort

Low Medium H gh 12 months $ 50 Medium

Customer benefit

ncreases employee

engagement

Effic ency (reducing time)

Reduces employee effort

requiredReduc ng costs

-

Interdependencies on inflight projects

Optimizing payroll processes has an interdependency with the inf ight project Spinifex.

0

Project initiatives index Optimise payroll processes

Workstream Index Initiative Outcome

Non-Hackett Leave Ent tlement data review project- Increased data in egrity including increased accuracy of ca culations as well as ess time val da ing data and performing manual ca culations

Non-Hacke t CSS Review d g tal personnel f les or ensu ing data integr ty As per CSS repo t

Payro l Rec 7 Reduce Payro l cut off lead time- Increased accuracy and eff ciency by reducing payroll cut off ead time and automating exit calculat ons

Payro l Rec 13 Automate ex t ca cula ions and estima es- Increased accuracy of calcu at ons minimising impacts on employees and ticketing volumes

Payro l Rec 8Confirm all s aff init ated payroll processes are within ESS or e-forms

- Improved eff c ency and ef ectiveness w th less time required va idating data across various sources and manually perfo ming ca culations

Payro l Rec 8 Review and op imise ESS useabil ty - Increased user satisfac ion by improving ESS usabi ity

Project summary

Objective and ou comes

The objective of the Organ sation structure review and remediation aims to deliver:

Bet er qual ty and integrity of SAP Establ shment Data

Prevent on of unintended workf ow errors

Pro ect In tiatives

Proactively dentify any incons stenc es and gaps in the SAP Es ab ishment data and remediate

Project Overview Organisation structure review and remediation

Commerc al profile

Priority Complex ty Risk DurationEstimatedbudget (k)

Change effort

Medium Medium Medium 9 months $600 Low

Customer benefit

ncreases employee

engagement

Effic ency (reducing time)

Reduces employee effort

requiredReduc ng costs

-

Interdependencies on inflight projects

No Interdependencies on infl ght projects

2

Project initiatives index Organisation structure review and remediationWorkstream Index Initiative Outcome

HR Rec 5Es ab ish an approach to proactively identify any incons stencies and gaps in the SAP Establishment data

- Better qual ty and integr ty of SAP Es ablishment Data - Prevention of unin ended work low errors

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37

Project initiatives index Implementation of Governance Recommendations

Workstream Index Initiative Outcome

Gove nance Page 34 Implementat on P an- Immed ate next steps- Preparation for imp ementa ion- Ongoing improvements

Org Des gn Page 42 Implementat on Roadmap for O ganisa ion Model e ements- 0 – 12 months implemen at on p an mapped against the matur ty of the organisa ion model

CX Rec 4Include a service operat ons excel ence capab l ty within the Service In egrator to ook after Continuous Improvement & In tiatives

- A central p ace to register a l underlying operating and process ssues and improvement requirements- Operations excellence team wh ch focuses on standard sing and imp oving the serv ce operat ons- A consolidated end-to-end v ew of the change roadmap - Single source of the truth or the service organ sation s improvements- Dependenc es w th external projects defined- Reporting to a l stakeholders on improvements being worked on and the benef ts real sed

CX Rec 5Extract complexity embedded in specific services by creating a Service Consultancy capab lity with specific work low responsibil ty and delive ab es

- Ded cated mechanism to deal with unique/comp ex service requests- BPO Customers not on ITO services have an o ficial mechan sm o consult/col aborate with unt l they have m grated onto ITO

CX Rec 9Risk and contro s roadshow around the inherent risks assoc a ed with the serv ces

- Contro s improvement approach and plan- Custome s educated on the contro s and eporting