project plan for itil implementation subtitle or presenter

Project plan for ITIL implementation

Subtitle or presenter

Content

• Project objectives• Project results• Project risks• Mitigation of project risks• Milestones• Project organization• Implementation deadlines• Tools• Reporting

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Project objective

To implement ITIL processes and functions by [date] at the latest.


4

Project results

• Service Desk• Incident Management• Problem Management• Request Fulfillment• Change Management• Service Asset And Configuration Management

Results of the ITIL implementation project:

Copyright ©2014 20000Academy, all rights reserved.

5

Project risks

• Extension of deadlines in the project setup phase

• Extension of deadlines in the process implementation phase

• Performing activities that incur unnecessary costs and waste time

The main risks in the implementation of the project are the following:


6

Mitigation of project risks

Measures to reduce project risks:

• Monitoring of project activities, i.e. deadline compliance. Intervention by the project sponsor in a timely manner.

• Hiring a consultant


7

Milestones

Milestone Due dateInitiation Planning Assessment Implementation Result Review Continual Service Improvement Setup


8

Project organization

Name Organizational unit Job title

Project Sponsor: [enter project sponsor’s name]Project Manager: [enter project manager’s name]

Participants in the project:


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Implementation deadlines

Process Deadlines for process acceptance


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Tools

The following tools will be used for the project:• [Project Management tool name]• A shared folder including all documents

produced during the project – [Folder name]


11

Reporting

Project Reporting –project reports will be produced regularly:

• Frequency – once a month• Responsible – Project Manager


Project plan for ITIL implementation[presenter’s name]


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project plan for itil implementation subtitle or presenter

Documents