promedica health system: a new model of …promedica health system: a new model of healthcare....

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PROMEDICA HEALTH SYSTEM: A NEW MODEL OF HEALTHCARE Teanya Norwood MSN,MBA,RN Health Outcomes Manager Social Determinants of Health ProMedica Health System Toledo, OH

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Page 1: PROMEDICA HEALTH SYSTEM: A NEW MODEL OF …PROMEDICA HEALTH SYSTEM: A NEW MODEL OF HEALTHCARE. Teanya Norwood MSN,MBA,RN. Health Outcomes Manager. Social Determinants of Health. ProMedica

PROMEDICA HEALTH SYSTEM:A NEW MODEL OF HEALTHCARE

Teanya Norwood MSN,MBA,RNHealth Outcomes Manager

Social Determinants of HealthProMedica Health SystemToledo, OH

Page 2: PROMEDICA HEALTH SYSTEM: A NEW MODEL OF …PROMEDICA HEALTH SYSTEM: A NEW MODEL OF HEALTHCARE. Teanya Norwood MSN,MBA,RN. Health Outcomes Manager. Social Determinants of Health. ProMedica
Page 3: PROMEDICA HEALTH SYSTEM: A NEW MODEL OF …PROMEDICA HEALTH SYSTEM: A NEW MODEL OF HEALTHCARE. Teanya Norwood MSN,MBA,RN. Health Outcomes Manager. Social Determinants of Health. ProMedica

delete….OOD INSECURITY IN TOLEDO

• Over 42,000 Toledo residents or 1 in 7 people live in food environments that contribute to poor health outcomes which lead to:

Increased cases of heart disease, liver disease, respiratory problems, obesity, and other chronic illnesses

Increased Infant Mortality

• Vast majority of Toledo’s retailers who accept SNAP are unhealthy fringe food retailers (86%)

Page 4: PROMEDICA HEALTH SYSTEM: A NEW MODEL OF …PROMEDICA HEALTH SYSTEM: A NEW MODEL OF HEALTHCARE. Teanya Norwood MSN,MBA,RN. Health Outcomes Manager. Social Determinants of Health. ProMedica

Food Insecurity• Limited or uncertain availability

of nutritionally adequate and safe foods or limited or uncertain ability to acquire acceptable foods in socially acceptable ways.” –USDA*

• Lack of access, at times, to enough food for an active, healthy life

• Food insecurity is a top 3 positive SDOH screened domain

*Food Security in the U.S. (2018, September 05). Retrieved September 13, 2018, from https://www.ers.usda.gov/topics/food-nutrition-assistance/food-security-in-the-us/

Food insecurity is not only having enough money for NUTRITIONALLY safe food but also access – food deserts and transportation present barriers to health food.

Page 5: PROMEDICA HEALTH SYSTEM: A NEW MODEL OF …PROMEDICA HEALTH SYSTEM: A NEW MODEL OF HEALTHCARE. Teanya Norwood MSN,MBA,RN. Health Outcomes Manager. Social Determinants of Health. ProMedica

Our Journey

Page 6: PROMEDICA HEALTH SYSTEM: A NEW MODEL OF …PROMEDICA HEALTH SYSTEM: A NEW MODEL OF HEALTHCARE. Teanya Norwood MSN,MBA,RN. Health Outcomes Manager. Social Determinants of Health. ProMedica

Health Care Approaches

Page 7: PROMEDICA HEALTH SYSTEM: A NEW MODEL OF …PROMEDICA HEALTH SYSTEM: A NEW MODEL OF HEALTHCARE. Teanya Norwood MSN,MBA,RN. Health Outcomes Manager. Social Determinants of Health. ProMedica

ARE WE ASKING THE RIGHT QUESTIONS?

We do …Ask about and encourage exercise

Ask about and encourage people to lose weight

Check vital signs

Check a child’s growth

Physical examinations

Provide education to patients

Criticize patients who fail to show up for appointments

But we don’t …Ask about safety in neighborhoods

Ask about their diet and ability to secure healthy food

Screen for mental health

Look for signs of toxic stress

Ask about their insurance information

Ask if they can’t read

Ask if they have transportation

Page 8: PROMEDICA HEALTH SYSTEM: A NEW MODEL OF …PROMEDICA HEALTH SYSTEM: A NEW MODEL OF HEALTHCARE. Teanya Norwood MSN,MBA,RN. Health Outcomes Manager. Social Determinants of Health. ProMedica

What Drives Health?

Only 20% of health and well-being is related to access to care and quality of services!

This RWJ graphic is a great representation of what drives health with 80% extending beyond clinical care

Page 9: PROMEDICA HEALTH SYSTEM: A NEW MODEL OF …PROMEDICA HEALTH SYSTEM: A NEW MODEL OF HEALTHCARE. Teanya Norwood MSN,MBA,RN. Health Outcomes Manager. Social Determinants of Health. ProMedica

9

20 percent of health

and well being is related to

access to care and quality of services

Source: Institute for Clinical Systems Improvement; Going Beyond Clinical Walls: Solving Complex Problems, 2014

GOING BEYOND CLINICAL WALLS

Page 10: PROMEDICA HEALTH SYSTEM: A NEW MODEL OF …PROMEDICA HEALTH SYSTEM: A NEW MODEL OF HEALTHCARE. Teanya Norwood MSN,MBA,RN. Health Outcomes Manager. Social Determinants of Health. ProMedica

ADDRESSING SDOH IN ACUTE CARE SETTINGS

Aligning The Acute Care Navigation Approach with Naylor’s Transitional Care Model

Shift from discharge planning to a transitional care planning approach

Focus on patient activation and engagement

Care is comprehensive

Page 11: PROMEDICA HEALTH SYSTEM: A NEW MODEL OF …PROMEDICA HEALTH SYSTEM: A NEW MODEL OF HEALTHCARE. Teanya Norwood MSN,MBA,RN. Health Outcomes Manager. Social Determinants of Health. ProMedica

ADDRESSING SDOH IN ACUTE CARE SETTINGS

Comprehensive Risk Assessment by Care Navigators

Looking beyond clinical care by addressing SDOH

Executing the Transitional Care Planning ApproachAssessment of Risk

Predictive Analytics

Risk Mitigation

Page 12: PROMEDICA HEALTH SYSTEM: A NEW MODEL OF …PROMEDICA HEALTH SYSTEM: A NEW MODEL OF HEALTHCARE. Teanya Norwood MSN,MBA,RN. Health Outcomes Manager. Social Determinants of Health. ProMedica

SDOH Interventions/Outcomes • Food as Medicine

– Food at discharge– Food Clinics

• Depression Screenings

• Financial Opportunity Center

• Pathway HUB– Community health workers – Housing prescriptions

• Linkage to community and social resources

OF 4,000 ADVANTAGE MEDICAID PATIENTS COMPLETING SCREEN AND FOOD CLINIC REFERRAL:

• Reduced ED usage (3%)

• Reduced readmission rates (53%)

• Increased primary care visit rates (4%)

• Reduced PMPM (15%)

Page 13: PROMEDICA HEALTH SYSTEM: A NEW MODEL OF …PROMEDICA HEALTH SYSTEM: A NEW MODEL OF HEALTHCARE. Teanya Norwood MSN,MBA,RN. Health Outcomes Manager. Social Determinants of Health. ProMedica

Implications for Nursing Practice

• Transitional Care Management• Competencies in the “Art of Nursing Realm”• Promoting patient activation and engagement• Top-of-licensure nursing practice• Shifting from transactional to transformational

leadership

Page 14: PROMEDICA HEALTH SYSTEM: A NEW MODEL OF …PROMEDICA HEALTH SYSTEM: A NEW MODEL OF HEALTHCARE. Teanya Norwood MSN,MBA,RN. Health Outcomes Manager. Social Determinants of Health. ProMedica

The ChallengeOverall Health and Well-being is Declining• The U.S. spends more per person on health

care than any nation with comparable incomes.

• More people die of preventable diseases in the U.S. than in any other developed nation.

• The U.S. has a significantly lower life expectancy than any other countries that spend less on health care.

ProMedica’s All-in Approach

The StrategyNational SDOH Institute• Clinical – Treating the Whole Person

• Screenings – Connected Care – Reducing costs

• Community – Beyond our Walls• Anchor Institution – Ebeid – Collective impact

• Research & Data – Measuring Impact• SDOH Research Center – Provider education – Root

Cause Coalition

The challenge – highest cost is not equal to highest outcomes. Our all-in approach and strategy is being measured to assure impact.