promotional handling ltd

Who are we?Promotional Handling Ltd specialise in the provision of fulfilment, 3rd party logistics and distribution services within the Marketing and E-commerce sector.

Why not set us a challenge – we enjoy it!

www.promotionalhandling.co.uk | T: 01938 551 919 | [email protected]

Contact us: 01938 551 919

How can we help?

Over the years we have innovated our core capabilities through excellent IT infrastructure and customer service to provide a one stop shop for all your promotional, fulfilment and distribution needs.

We are dedicated to helping our customers achieve growth, customer retention and increased profitability through the combination of our expert marketing support services.

A selection of our clients...

Warehouse & Distribution

Mailsort Services Procurement

Digital & Data Services

Bespoke Solutions

E-Commerce Print Services

Customer Services

Handling & Fulfilment


We’re passionate about...

1Customer ServiceWe have a wealth of experience setting up and handling bespoke contact centres to help manage consumer facing sales promotion and marketing requirements.

Each member of our team is trained to give excellent customer service, responding to any query received via post, telephone or email, promptly and professionally.

2Handling, Fulfilment & LogisticsPHL operates from a secure 70,000 square foot warehouse and office complex, offering a complete end to end service with global distribution.

No matter the volume or how complex the fulfilment, we can deliver a quick turnaround whilst maintaining high standards with total quality control working to ISO standards.

Technical ServicesOur IT services have been specifically designed in-house to support our customers’ business needs.

We continually develop our IT services to effectively communicate and deliver.

Complete consumer redemption tracking, via our bespoke CRM

End to end Handling and Fulfilment processes, via text, email and online

Fully integrated E-commerce platforms

Real-time stock management systems and comprehensive global distribution services

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3Fast & Accurate Quoting ServiceOur team of Account Managers are dedicated to providing you with a comprehensive quote. No matter what your budget or deadline, we offer bespoke solutions tailored to your requirements.

5Our PeopleOur team is full of amazing and passionate people with expertise and experience from all areas of our business. We match this experience to your requirements to provide each client with the best team to fulfil their business needs.

As an IPM member, each of our Account Managers have completed (or are in the process of completing) the IPM Diploma in Promotional Marketing.


What do our clients say?

“The team at PHL are a joy to work with. When a quick response is required at quote stage or on a live activity they provide a comprehensive, stress free solution.Service levels are always high and we feel comfortable using them, safe in the knowledge that they are focused on the job in hand and most importantly maintaining the service levels we expect, and adhere to with our clients.Regardless of the size of job, Promotional Handling o�er great value for money, great service levels and they are a nice friendly bunch.”

Michael Chambers – Director – Cloud Nine Incentives

“With consistently excellent customer service, transparent pricing, and e�cient processes, Promotional Handling are a fantastic company to work with. We at Clipper Teas have used them for prize distribution across a number of competitions, promotions and other activities, and happily recommend them to other businesses.”

Frances Smith – Assistant Brand Manager – Clipper Teas - Wessanen

“Coupons.com have utilised the services of Promotional Handling Ltd since mid-2009 having been won over by their professional sta� and willing attitude to understand the nature of our business and our requirements. We have enjoyed over 6 years of incredible service across many of PHL’s o�erings and would recommend them to anyone looking for promotional handling and fulfilment services.”

Richard Shnieder – Head of Operations (Europe) – Coupons.com Limited


“We found working with Promotional Handling to be great value for money. The team were excellent at coming up with solutions to our challenges and requests, and very responsive throughout the campaign. Their real time reporting tool made things easy for us to keep track of redemptions and provide reporting to stakeholders. Their customer service team were professional and e�cient when handling customer queries and issues ensuring our brand integrity was maintained throughout the campaign. We were extremely satisfied with their service.”

Louise Verde, Senior Brand Communications Manager – Indesit

Case Studies...

Ella’s Kitchen (E-Commerce)

Ella’s Kitchen required a partner to ensure their online store reflected the quality of their products. After helping Ella’s in their sampling campaign, they contacted PHL to request their services again.

Over the last 2 years, PHL have offered guidance and expertise to make the dream of an Ella’s Kitchen online store become a reality.

We helped to source and design unique fun packaging, offering customers the option to personalise their box.

By setting up a customer care centre and a dedicated pick and pack team, we ensure that all “Ella’s friends” receive excellent customer service with timely deliveries.

We use powerful Stock Management software to manage the BBD’s as this is of vital importance for baby food.

During 2014/15 a promotion was launched by Lucozade ‘Yes Project’, whereby consumers were able to win 1 of 10 daily prizes with a purchase of a Lucozade Energy drink.

We provided bespoke packaging ensuring that the brand logo was visible to the consumers – adding to the excitement of receiving their prize.

PHL set up a customer care line and contacted 10 winners every day, obtaining their address details and advising which prize they had won – giving a personal touch to the winner management.

The prizes were fulfilled in a timely manner, ensuring the winner’s journey was as smooth as possible.

Lucozade ‘Yes Project’ (Sales Promotion)


Case Studies...

Birds Eye Plates (Procurement)

Our brief was to execute an in-store incentive promotion for Birds Eye, ensuring the activity was on budget and on time.

PHL sourced and supplied plates designed by esteemed children’s author Roger McCough.

PHL played a significant role in the pre-planning of the campaign, working with key PR and retail partners, managing data exchange in accordance with the data protection act.

Our CRM system ensured that each applicant received each plate design to enable them to collect the full set.

We acted as the central control point for all queries, setting up a bespoke customer care line, maintaining data records and providing regular updates to the client.

At the end of the promotion we supplied a close out report for the campaign, analysing the redemption data and uptake rates for the entire promotion.

Winning Gold at the MAA and IPM Awards, with the promotion exceeding the sales target by 95%.

O2 Priority customers were invited to tweet for a free secret Santa gift from ASOS.

PHL were tasked with the handling and fulfilment of the prizes, processing 10,000 redemptions in 24 hours. Due to the client’s data requirements, protocols were put in place to manage the security and the secure destruction of the data.

By using our data cleansing software we were able to increase mail deliverability and achieve the lowest possible postage rates for our client.

Once the stock had been received, we were able to process the applications and despatch the prizes within the set timeframe to ensure customers received them in time for Christmas.

ASOS & O2 Priority Rewards (Handling and Fulfilment)


Contact us:01938 551 919


promotional handling ltd

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