property management - gpre.co.nz · kimberley mardon property manager striving for excellence …...
TRANSCRIPT
Property Management
Secure in our Management
First National Progressive | 1 Wentworth Street, Ilam, Christchurch 8041 | Phone +64 3 358 9088 | www.gpre.co.nz
Progressive First National Property Management
We put you first
The owners of Progressive First National work ‘in’ their business on a
daily basis to ensure consistently high standards.
All Property Managers at Progressive First National have completed
the Certificate of Property Management and continue training to
keep up to date with all Property Management knowledge and
changes in legislation
The ‘Progressive First National Promise’ Service Guarantee (see
attached)
Progressive First National have a dedicated New Business Investment
& Leasing Team
Progressive First National have a full time accountant, an audited trust
account to ensure your money is in the best possible hands, and an
experienced and efficient admin team.
Five Reasons To Use Progressive First National
To Manage Your Rental Property
Customer Service Guarantee...
In consideration of the trust you have shown towards our Agency, we guarantee to
provide you with the best possible service in the management of your investment
Property. Communication
Our office hours are: 9am – 5pm Monday to Friday.
We will respond to your telephone call or email within 24 hours
Marketing your Property for Lease
We will erect a ‘For Rent’ sign on your property on the day the listing is live online
(if signs are permitted).
We will place a listing for your property on all the real estate websites that we
subscribe to and each listing will include at least 6 photographic images of the
property, these websites include Trademe & Realeste.co.nz
Through our online booking system, your property will be available for viewing at
times convenient to prospective tenants Monday to Saturdays.
All property viewings will be carried out by one of our representatives (we do not
give out keys to prospective tenants).
We will update you on the status of your available property a minimum of twice a
week and provide you with a weekly activity report until such time as the property
is leased.
Leasing your Property
All information and references provided by tenancy applicants will be verified by
us within 1 working day of receipt, subject to all reference checks being returned
and/or finalised.
All tenancy applicants will be screened on the National Tenancy Database.
(TINZ Database)
All potentially suitable tenancy applications will be referred to you for a decision,
unless otherwise instructed by you.
We will rent your property for the rental amount nominated in the Management
Agency Agreement between us (or higher if the market justifies it) and the
property will not be rented for a lower amount without your prior approval.
Within 48 hours of the tenancy being approved we will have the tenant’s sign the
tenancy agreement and pay the required monies to secure the property. We
charge the maximum bond which is 4 weeks rent to protect your investment.
Rent Collection
We have a zero tolerance rent arrears policy.
On a daily basis, we will follow up all rent payments in accordance with
legislation.
Should your tenant fall into arrears, we will contact you to seek your instructions
regarding possible termination of the tenancy, subject to legislation.
Customer Service Guarantee
Rent Monies
All monies received by us will be banked into your nominated bank account,
within 2 working days of our Rent Statement close off date.
We will provide you with a Tax Invoice at mid-month and end of month
Repairs and Maintenance
We will not arrange any repairs to your property without your knowledge and
approval (unless the repair is defined as “urgent” under the Act) or if otherwise
instructed by you.
We will attend to any “urgent” repair requests within 24 hours of receipt and notify
you of the action taken.
All reasonable steps will be taken to obtain the best pricing for your repairs and
maintenance.
We will only use appropriately licensed and insured tradespeople for any repairs or
maintenance work to your property.
We will provide you with a copy of invoices for all work arranged on your behalf for
the property with your rental statements.
Tenancy Agreement Renewals
We will review the tenancy agreement for your property 80 days prior to its expiry.
We will conduct a rent review at each tenancy agreement renewal expiry and
provide a comparative market analysis.
Periodic Inspections
We will carry out periodic inspections in accordance with frequency required as
per your management authority and provide you with a detailed report each time
including photos within 7 days following the inspection.
Vacating
On receipt of vacating notice, we will advise you by phone and confirm the
details in writing
After the tenant vacates the property, we will conduct a final inspection within 3
days of the keys being returned and provide you with a full update on the
condition of the property and any deductions pending from the tenants bond
Should we fail to perform in any of the above areas, we invite you to register your
complaint in writing. If the complaint is not acted upon and rectified within 7 days after
receipt of your letter, we will promptly refund three months of management fees.*
*The property must be under management for more than 90 days.
Management fees are charged on a percentage basis as the rent is
collected
Management fees cover the following services ...
What’s included in your fee?
First National Progressive | 1 Wentworth Street, Ilam, Christchurch 8041 | Phone +64 3 358 9088 | www.gpre.co.nz
A Property Manager on call 24/7 - 365 days a year
Advertising Property for rent on websites and tenant databases
Showing potential tenants through properties
Screening any potential tenants to endeavor to get the best possible tenant
Organising keys for inspections and viewings
Detailed ingoing inspections and vacating inspections
Keeping your property up to market rent
Attending to daily telephone, email and internet enquiries
Various and regular inspections of the property
Tenancy agreement and paperwork
Bond process and refunds
Electronic funds transfer to owner account
Checking and processing daily rent payments
Preparing monthly statements for owners and annual year end summaries for
accountants
Attending to payments of various property expenses and maintenance
Collection of late rent through various legal means. Following our best practice for
rent collection – Serving legal notice when required
Enforcement tribunal orders and preparing for Tribunal appearances
Attending to eviction of tenants
Liaison with Property Owner and attending to all correspondence
Arranging maintenance on owners behalf.
Following up with maintenance with contractors
Hand delivery of notices to tenants as necessary
Processing notices to vacate or to renew a tenancy agreement
Liaising with Insurance companies
Meet The Property Management Team...
James Mullins Business Development Manager “My passion is to provide 100% commitment to providing top quality service to my clients. Ensuring their
investments achieve maximum rental returns with reliable and responsible tenants”. James has his own
established portfolio of rental properties. This gives him a true insight into the needs of being a landlord. He
can step inside the shoes of a property owner and truly understand what is important. Experience as a
successful property manager for over 5 years contributes to James’s knowledge of the industry and his full
understanding of the ever changing Residential Tenancy Act. Peoples skills and the ability to listen are key
attributes that come easily for James. He interacts easily with all age groups, cultures and personalities.
Rebecca Royal Senior Property Manager & Team Leader Progressive First National Property Management offer an experienced team environment to our clients. With
this we are able to deliver the best possible service with sound knowledge of all aspects of Property
Management. Rebecca is a Property Investor so can relate with clients and is aware of their expectations.
She has been a Property Manager for 10 years. Coming from a promotions and marketing background, she
has extensive computer knowledge, problem solving skills, plus other essential skills to bring to the table. She
considers customer service vital to the business. Rebecca has also completed the NZQA recognised Level 4
Certificate in Residential Property Management.
Emily Palamountain Property Manager Emily is excited to be working with such an experienced group of people. She comes from a sales and retail
background, so she understands the importance of great customer service and teamwork. Her focus is to
provide top quality service to both Landlords and Tenants her communication skills, positive attitude and
motivation will help her achieve this. Efficiency and attention to detail are Emily’s natural strengths. Emily
has a thorough understanding of the Residential Tenancies Act and will provide you with Peace of Mind
when managing your property. Emily has completed the NZQA recognised Level 3 and Level 4 Certificate
in Residential Property Management.
Nathan Hill Property Manager I have been working in building related industries for the past 10 years in a sales/consultant capacity. My
knowledge is well rounded within the building industry and I have a true passion for design. I believe in
great customer service and bring a positive and motivated attitude to an already great Property
Management Team. I look forward to providing a professional service to both Landlord’s and Tenant’s both
now and in the future. I am currently doing the Level 3 NZQA Certificate in Residential Property
Management.
Kimberley Mardon Property Manager Striving for Excellence …
Excellence at work is often reflected from those who achieve excellence in their personal lives. This is
Kimberley, with a double degree in Psychology and Anthropology. Kimberley has previous experience in
the property management industry. Her strong communication skills and positive attitude assist in her role as
our Property Leasing Consultant. She brings a calm systemic and organised approach to this role. Her love
of helping people shines through every day when she assists so many to find their perfect home.
First National Progressive | 1 Wentworth Street, Ilam, Christchurch 8041 | Phone +64 3 358 9088 | www.gpre.co.nz
Meet The Property Management Team...
Lynette Li Assistant Property Manager & Leasing Agent “Attitude is everything”. Lynette has the right attitude. Her bubbly personality engages with all of our
clients in a winning way. With attention to detail flowing through all of her work and a 100% commitment to
every task she embraces, we are thankful to have Lynette as part of our team. Lynette speaks Mandarin
and English fluently and also has a good grasp of Cantonese. Owning residential property, both for
personal and investment purposes also gives Lynette a solid understanding of the needs of property owners.
Lynette has completed the NQZA recognised level 3 certificate in Residential Property Management.
Lisa Taylor Leasing Agent & New Business Lisa is excited to join the team as a Leasing/New Business Development Consultant. Born and Bred in
Blenheim Lisa moved to Christchurch to further her passion in the property market. Having built houses and
owned rentals in the past, Lisa understands that client service is very important and is here to help you.
Sandy Clark Property Manager Sandy comes to us with a Real Estate Sales background of 12 years. She has also worked in Hospitality.
Sandy is passionate about property and people. She loves getting out there an meeting our landlords and
tenants to ensure that they receive the best service possible.
Robin Zhou Accounts Robin is dedicated and enthusiastic in his work and manages our Accounts Department in a totally
professional manner. He is also quick to grasp new ideas and concepts, and to develop innovative and
creative solutions to problems. Robin has a Bachelor of Commerce Degree in Accounting, Finance and
Information Systems from the University of Canterbury.
He speaks English and Chinese fluently. We are privileged to have Robin as a Team Member knowing our
accounts are in safe hands.
AJ Singh Gill Property Manager - Poulson Street Apartments My strong commitment to the highest standards of customer service and a willingness to go the extra mile, I
strive to achieve brilliant results for my clients and do not rest until they are happy. My strengths lie in my
hard-working, honest and positive attitude which I apply to every face of my work. I enjoy new challenges
and consistently achieve my goals.
I have worked as Licensed Salesperson for 1 year and before that I was working as Property Manager for 3
Years in Auckland.
I look forward to providing my Landlords and tenants the best service.
First National Progressive | 1 Wentworth Street, Ilam, Christchurch 8041 | Phone +64 3 358 9088 | www.gpre.co.nz
Why Use A Property Manager?
Minimum stress, maximum return
Having your property professionally managed by Progressive First National can maximise the
return for you as a landlord, while minimising the stress of dealing with tenants.
When your property is managed by Progressive First National, we put you first. We look after
your investment like our own. With over $220 million of assets under management,
accommodating over 2000 tenants and collecting in excess of $13 million in rent per annum our
team remains totally committed to exceeding your expectations.
In today’s business environment Property Management requires a wide set of specific skills. We
have a track record of providing expert advice and up-to-date market knowledge.
Being part of the First National Group means our Property Managers are backed by the best
practice quality assurance and professional standards of an international real estate network.
First National in New Zealand manages more than 6000 properties. Entrusting your property to
us gives you access to extensive experience, expertise and a reputation for quality service
earned over decades of varying economic conditions.
We can manage the whole process or just the jobs you would rather not handle.
Marketing
Marketing your property for Rent
Your rental property is listed on the Progressive First National, Trademe and Realestate.co.nz
websites. Each listing has accompanying photographs of your property. Currently 80% of
enquiries come via the internet. Descriptions will be accurate and you can also receive reports
on the number of times your property is viewed. Information will be provided to you on current
market conditions to maximise your rent return.
Marketing your property for rent also includes erecting eye-catching ‘For Rent’ signs outside
your property…..(as above)
Your rental property will be featured on digital display screens at our high profile site on the
corner of Waimairi Road and Wentworth Street.
Printed Just Listed DLE flyers will be posted in the area directly surrounding your property.
Your property will be emailed out to our extensive data base of potential tenants.
Quality tenants are the key to a successful leasing relationship. We pride ourselves on making
sure we match suitable tenants with every property. Our comprehensive application process
includes credit checks and rental references.
First National Progressive | 1 Wentworth Street, Ilam, Christchurch 8041 | Phone +64 3 358 9088 | www.gpre.co.nz
Potential tenants can choose an inspection time based on their availability, and their
schedule - rather than only being able to book into a single time that suits the agent.
This flexibility in allowing tenants to choose a time that suits their needs meaning that more
tenants are likely to arrange inspections. The more tenants that can see the property, the
more likely it is that the property will be rented faster.
HOW DOES IT WORK?
New tenants are found for your property quicker
Genuine 24/7 system - 38% of tenants book views after normal business hours
Our system allows numerous viewings to be nominated, meaning more prospective tenants
can arrange to see your property
Viewing times and dates for your property are listed on the internet through our custom
designed software
Prospective tenants click on a “viewing” link and find the time and date that suits them best
When a viewing is booked, the tenant receives an instant confirmation
Tenants also get reminders, via SMS and/or email, about their upcoming viewing one day
and one hour in advance
Our software is also accessible from smartphones & tablets - so appointments can be
arranged anywhere, anytime SEE RESULTS IN ADVANCE!
Our custom-built database allows us to look ahead and see how many people have
registered to inspect your property
This information allows us to tailor strategies to ensure your property is rented as quickly as
possible
We have access to accurate, real time data about the amount of interested in your
property.
While our competitors wait and hope, we are making it easy for prospective tenants to
inspect your property
First National Progressive | 1 Wentworth Street, Ilam, Christchurch 8041 | Phone +64 3 358 9088 | www.gpre.co.nz
Online Booking System
Tenant Selection
Tenant selection process All applicants are screened
Potential tenants are interviewed and given opportunities to view your property at mutually
convenient times
Credit checks are carried out and references followed up before any contracts are signed
Feedback is provided to you, the property owner
On the contract being signed, rent is collected in advance and bonds are lodged
Tenants are then able to move in and are monitored regularly to ensure obligations
continue to be met
Taxation Obligations -
Income From Rental Properties
Income
Any income that you receive from renting out property will be liable for income tax and must
be included in your tax return. This income is taxable in the year in which you receive it. For
example, if your tenant paid rent on 30 March 2016, which covers the following two weeks,
you must still return this income in the income year 1 April 2015 to 31 March 2016.
Tenancy Bond
Amounts received for tenancy bond and passed on to the Tenancy Bond Centre are not
considered taxable income. However amounts received from the Tenancy Bond Centre for
payment of damages, rent arrears, etc. will be taxable income when the amounts are
received.
Expenses
The following expenses can be deducted from your rental income:
Rates and insurance
Interest paid on money borrowed to finance your property
Property agents’ fees and commission
Repairs and maintenance (except if they substantially improve the property)
Related motor vehicle and travel expenses (usually in the form of an allowance per km)
Legal fees which are equal to or less than $10,000 per annum
Mortgage repayment insurance
Accounting fees for the preparation of accounts/taxation returns
Depreciation on chattels. You should consider obtaining an official valuation of chattels
when purchasing the property, alternatively when signing the sale and purchase
agreement to ensure that the purchase price is split between land, building and chattels on
the agreement to establish this value.
Picking the right structure
Before signing the sale and purchase agreement for your proposed rental property,
consideration should be given to which entity will own the property. There are 4 main entities
available:
Sole trader
Partnership
Company (ordinary or Look Through company)
Trust
And tax advantages can be achieved by using the correct structure.
We would strongly recommend that you seek the advice of an accountant who will advise
you of the most advantageous structure for you based on your specific circumstances.
Bennett Reddington Limited are specialists in rental property accounting and taxation advice.
Please do not hesitate to contact either Brian Reddington or Fiona Campbell who will be
happy to meet you for an initial consultation free of charge.
They can be contacted as follows:
Brian Reddington 03 348 9326 Fiona Campbell 03 348 9326
[email protected] [email protected]
First National Progressive | 1 Wentworth Street, Ilam, Christchurch 8041 | Phone +64 3 358 9088 | www.gpre.co.nz
Property Management is Tax Deductible
Rent Management
Let’s talk about the money
Progressive First National Property Management can provide you with information to
help you decide on rent levels in current market conditions. Once the rent level has
been set and tenants are in place, we process and check rents on a daily basis.
We have a zero tolerance comprehensive policy, for rent arrears.
We receive electronic bank statements daily, enabling us to act on arrears promptly.
Payments to you can occur monthly or twice monthly on the first working day after the
1st and 15th of each month. Payment of rent from the previous month is paid to you
by Progressive First National Property Management on the first business day of the
following month. We can provide detailed financial statements every 1st and 15th
working day to you and your accountant.
Rents are reviewed regularly to ensure the rent reflects current market conditions.
We can pay expenses such as rates, insurances, grounds maintenance etc. and can
attend to any insurance claims on your behalf.
First National Progressive | 1 Wentworth Street, Ilam, Christchurch 8041 | Phone +64 3 358 9088 | www.gpre.co.nz
What you need to know about your statement
Property Maintenance
Getting down to the nitty gritty Progressive First National carries out comprehensive inspections at the beginning and end of
each tenancy. During the tenancy, we complete detailed property inspections up to four
times a year, or sooner if your insurance indicates otherwise or you request. We provide a
comprehensive written report with photos.
Our experienced trade’s people are able to take care of any issues that arise. We ensure all
our contractors have Professional Indemnity Insurance. While we use a team of preferred
contractors, we are happy to use anyone you recommend to work on your property provided
they are licensed for the particular maintenance job.
We can also manage, at your request, any garden maintenance outside the tenants
responsibilities (such as pruning trees, spraying or removing aggressive vegetation). You may
also wish to organise this independently of our services.
If you are purchasing a property which is already tenanted, ensure you receive copies of the
current tenancy agreement, a written statement of rent collected, ideally an ingoing
inspection, outstanding maintenance, keys, change of owner and bond information can be
provided if you require one.
Our Services
For fixed term tenancies, we review the tenancy agreement 6 weeks before it expires You will be contacted prior to renewing the agreement Notice of vacating will be confirmed in writing with both you and your tenants Repairs are undertaken by certified trades people or a person of your choosing
Getting your property ready for
the rental market
FINAL INSPECTION and CLEANING GUIDE, Please ensure you attend all below: KITCHEN
Stove/ oven inside and out including the top under elements (don’t forget walls behind & beside the stove) Oven Racks Rangehood/ exhaust Fan/ filters to be removed and cleaned properly Dishwasher – including the lip of the door Inside and out all cupboards & drawers to be wiped/ cleaned throughout Backsplash Mop floors
BATHROOM Bath Shower –Shower door, shower tray, shower frame, plug, trap and remove all soap scum & mould Tiles Toilet – including wiping the outside of the bowl Vanity Sink, drawers & Cupboards wiped out and mirror cleaned If any chips – Vanity/Bath they need to be professionally fixed Dust extraction fans Clean off any mould on ceiling Mop floors
LAUNDRY Laundry Tub inside & in under it Inside and out Laundry Cupboard
INSIDE GENERAL All light covers & switches to be cleaned inside and out Blown light bulbs must be replaced All light shades must be cleaned and working, power switches to be cleaned too All skirtings – dusted and clean Windows inside and out Window tracks, frames, ledges, sills and screens cleaned Fly screens and security screens if any Cobwebs – all to be removed Walls to be washed- wiping all marks off walls & doors Air vents to be dusted Ceiling fans to be dusted Ensure that curtains are clean and free of mould Blinds/ nets need to be clean and mould & dust free Remove all fly dirt from any surface – ceiling, light shades, walls etc Clean Heat Pump & filters or clear out ash from fireplace
GENERAL OUTSIDE All Cobwebs to be removed from inside & basic outside brush down Lawns to be mowed and edges trimmed and gardens weeded, paths and any areas that need weed spraying completed All Bins to be emptied and cleaned – Rubbish, recycling & green bins All rubbish to be removed from property including any in the garden Driveways, carports, garages and all concrete areas swept out & to be free from oil and grease stains Property to be sprayed for fleas inside and out – if a pet has been kept at the Property Pool if any must be chemically balanced and clean
We can provide details for a cleaner, carpet cleaner & gardener should you wish, but the cost of these would be yours KEYS
ALL keys, duplicates & remotes are to be returned to our office before 5pm on the vacating date: Failure to do so will result in extra rent charged until they are handed in and/or possibly a locksmith to change the locks at your cost.
FLOORING Please have carpets cleaned by a professional carpet cleaner and receipt to be handed in with keys as proof – Please do not use a vac/ rug doctor as they don’t
clean carpet properly. We can advise you of a carpet cleaner if needed. All floors must be vacuumed, mopped and clean
DAMAGE Any damage done to the property must be attended to in a professional workman ship manner and put right before the end of your tenancy. – We can provide
contact details for a handyman if required – at your cost BOND FORM
Complete/ have your bond refund form with your bank account details, forwarding address and signatures ready so we can get this refunded as fast as possible. Please note no refund would be completed without advising you
DON’T FORGET TO DOUBLE CHECK, THESE THINGS THAT ARE OFTEN MISSED: Clean/ wipe Skirting Boards Clean/ wipe Windowsills and surrounds to remove mould if any and dust Removing your belongings & rubbish – please don’t leave anything at property thinking the next tenant would like it. Clean Light fittings, light shades & replace any blown bulbs Take a final power reading, cancel your utilities eg internet, phone, Sky TV accounts & redirect your mail Ensure inventory are all accounted for if property is furnished
We want your tenants to move into a home at the same level we expect it to be
left, please see below a copy of our cleaning checklist sent to tenants prior to
them vacating. We will check this prior to tenants moving in for the first time and if
further cleaning required we may need to engage a cleaner at your expense…
Working with us
As members of the Real Estate
Institute of New Zealand, we
abide by an ethical code of
conduct.
Tenancy Tribunal
Normally the relationship
between our landlords and
their tenants is a happy one
and it is our aim to keep it that
way. However, our Property
Managers are equipped with
a thorough knowledge of the
Residential Tenancies Act
1986, and the workings of the
Tenancy Tribunal should an
application be needed. We
pride ourselves on having
good relationships with our
clients and have a track
record of successful mediation
and know the workings of the
Tenancy Tribunal should you
require representation.
Keys and Locks
A landlord is required to
provide a secure dwelling so
locks need to be in good
working order. We require
three sets of keys to be
provided, two to be given out
to tenants and one to be
retained in our office.
‘We want you to enjoy working with
Progressive First National’
BECAUSE PROGRESSIVE FIRST NATIONAL PROPERTY MANAGEMENT HAS A SINGLE-MINDED
PHILOSOPHY OF PUTTING YOU FIRST, WE KNOW YOU WILL BE PLEASED WITH OUR SERVICE
Wear and Tear
Inspections are carried out to
ensure your property is
maintained to the same
standard when being vacated
as when the tenant moved in,
allowing for reasonable wear
and tear. Our schedule of
continued routine inspections
means you are kept updated
with any issues as soon as they
arise, along with advice on
options for action.
Appraisals
Appraisals indicate what your
property may be worth in the
residential rental market. As
well as setting rent, in
conjunction with our sales
team we can offer a
c o m pl i m en ta r y m a r k e t
appraisal to give you an idea
of what your property may sell
for in the current market
conditions.
We look forward to managing
your valuable property assets.
Here are some other things
you may like to know:
Relationships
We want you to enjoy the
process of having your
p ro per ty p ro f es s io n a l l y
managed. You have access
to our team of Property
Managers. Once the tenancy
is under contract you will be
assigned to one manager who
will deal with your day-to-day
transactions.
Landlord Insurance
We offer insurance to ensure
peace of mind for our
l a n d l o r d ’ s i n v e s t m e n t
properties. Many standard
insurance policies do not
cover the r i sks of ten
associated with rental
properties such as malicious
damage or theft by tenants
and their guests and
defaulting rent payments.
Confidentiality
We commit to working in a
professional manner upholding
client confidentiality and not
disclosing your information to
a third party without authority
or legal duty to do so.
First National Progressive | 1 Wentworth Street, Ilam, Christchurch 8041 | Phone +64 3 358 9088 | www.gpre.co.nz
Here’s what our clients say...
Testimonials My initial inquiry regarding renting out my property was responded to very promptly plus plenty
of information given. I feel that your staff demonstraded a high level of knowledge, and that
your fees are competive. Joanna
Thanks very much for being so easy to deal with - easy & quick communication, and problems
were dealt with efficiently. We wouldn't hesitate to recommend you to others... Rhyan & & Kelsi H
My husband and I were very impressed and pleased with receiving such a warm personal
service. Not to mention also finding us a tenant so promptly. Nicole S
We are very satisfied with the service you are providing. Thank you. Phil & Jenny A
After saying it would be a hard one to let this side of Christmas - well done!! Still maintaining
100% occupancy for us. Thank you very much. Must make a note to buy another house for
you this year to let!! Robert S
Thank you for looking after the property for us and finding us such great tenants, we would
certainly recommend you as a Property Manager to anybody that asks. Brent & Julie D
The service was very efficient, well organised and successful. Pam L
Overall I am very pleased, we had no hassles and found it nice and easy to settle into our new
property. Lexie M
Great Service, fast response. Thank you. T Brown
I would like to give you a Special Thank You for all your wonderful and timely communication,
your patience regarding our late Saturday morning visit and dealings with matters behind the
scenes etc. All very much appreciated. Anneke
Thank you for all your wonderful service as my Property Manager over the years. In
appreciation. L Batters
Hey thanks for this, the photos look great. Thanks for all your help! Cheers! R Somerville
Thank you for responding so quickly to our S.O.S.! As always, we continue to genuinely
appreciate your hard work and thank you for the way you take special care of us. Stephen
We felt happy and satisfied with the service from First National. The process was quick and
First National Progressive | 1 Wentworth Street, Ilam, Christchurch 8041 | Phone +64 3 358 9088 | www.gpre.co.nz
To Re-cap...
Breakdown
TENANTING - We will find reliable and suitable tenants for your property/s, this includes Credit
Checks and references.
ADVERTISING - We will advertise your property:
Trade Me
Realestate.co.nz
First National Real Estate Website
Progressive First National Property Management Website
Signage
Digital display
Mail drop
INSPECTIONS - We will carry out 3 monthly Routine and Maintenance Inspections to ensure
your investment is kept clean and tidy and no damage has occurred. At Progressive First
National we have a high standard of presentation.
(Inspections can be carried out as requested by the owner)
REPAIRS & MAINTENANCE - Any repairs or maintenance will be dealt with quickly and
efficiently by our qualified and reliable Trades people.
(Repairs or Maintenance can be carried out by Trades people requested by the owner)
LEASE EXPIRY - We will ensure that there is minimal downtime between leases when a tenant
vacates. Six weeks notice is required for a Fixed Term Lease prior to the end of tenancy, 3
weeks for a Periodic.
RENT - We will collect rent weekly, fortnightly or calendar monthly and check Rents on a daily
basis. We have a Zero Tolerance Policy when it comes to Rent Arrears, therefore any Tenant
that has not paid will be dealt with swiftly.
RENT REVIEWS/APPRAISALS - We will routinely check the Market Rents to ensure that your
investment is achieving the correct rental amount. If we deem this to be too low, we will carry
out a Rent Increase, this will be communicated with you prior. Sales appraisals can be
organized upon request.
TENANCY TRIBUNAL/MEDIATION - We will organise and attend any Tribunal or Mediation
Hearing for any Tenancy that has:
Gone in to Arrears
Caused Damage to the Premises
Failed to Comply with the Terms and Conditions outlined in the Tenancy
Agreement
Abandoned the property
RENOVATIONS - We can oversee a complete or part Renovation on your Investment..
TECHNOLOGY/SOFTWARE - We know that keeping ahead means moving with the times when
it comes to Technology. All Inspections are done on an iPad which are downloaded
automatically to a software system that is ‘top of the line’ in Property Management. All our
processes can be done electronically. We also use comprehensive purpose built property
management software.
STATEMENTS/PAYMENTS - Monies are paid through to Owners accounts Monthly or Twice
Monthly. Along with your Payment you will be emailed or posted a Monthly Statement.
INSURANCE/RATES - We can take care of your Insurance and Rates upon request.
Robin Zhou
Robin is dedicated and enthusiastic in his work and manages our Accounts
Department in a totally professional manner.
He is also quick to grasp new ideas and concepts, and to develop innovative
and creative solutions to problems.
Robin has a Bachelor of Commerce Degree in Accounting, Finance and
Information Systems from the University of Canterbury.
He speaks English and Chinese (Mandarin) fluently. We are privileged to have
Robin as a Team Member.
We are able to utilise his services as a translator when required and can be
assured our accounts department is in safe hands.
Our very own Translators
First National Progressive | 1 Wentworth Street, Ilam, Christchurch 8041 | Phone +64 3 358 9088 | www.gpre.co.nz
Lynette Li
“Attitude is everything”. Lynette has the right attitude. Her bubbly personality
engages with all of our clients in a winning way.
With attention to detail flowing through all of her work and a 100%
commitment to every task she embraces, we are thankful to have Lynette as
part of our team.
Lynette speaks Mandarin and English fluently and also has a good grasp of
Cantonese.
Owning residential property, both for personal and investment purposes also
gives Lynette a solid understanding of the needs of property owners.
Lynette has completed the NQZA recognised level 3 certificate in Residential
Property Management.
Is selling your property an option?
About our Sales Division At Progressive First National Realty, nothing gets in the way of your needs.
If you are looking to buy or sell real estate, we will always treat you as our top priority.
Progressive First National Realty is part of the First National Real Estate network so if you
choose to work with us you’ll also be in the unique position of having a real estate
consultant with local knowledge, combined with the support and systems of a
national network working for you. First National is a co-operative network of independently owned and operated Real
Estate Agencies throughout New Zealand and Australia.
With this coverage and international support we provide an excellent professional
service to our clients, priding ourselves on a well trained and successful team
environment. "Our aim is to restore trust to the business of selling and buying Real Estate"
Progressive Realty predominantly specialises in the North-West suburbs of Christchurch
- however we also sell property all over Christchurch city and the surrounding areas.
MANAGEMENT DEPARTMENT
Joan Shaw Sales Consultant
James Mullins Business
Development Manager
SALES PEOPLE
Meet the Rest of the Team...
MAINTENANCE
Allen Costello Maintenance
Gardens & Lawns
ADMINISTRATION STAFF
Joe Mullins Director
Clare McDonald Business Support & Marketing Manager
Robin Zhou Accounts Manager
Sue Mullins & Karen Newell Sales Consultants
Angela Allan Sales Consultant
James Abell Sales Consultant
Barry O’Neill Sales Consultant
Brigit Andrews Administration
Angie Campbell Administration & Social Media
Sue Mullins Director
Murray Leckie Sales Manager
Avi Modi Sales Consultant
Neeta Shah Sales Consultant
Access your important
property information online!
At Progressive First National we
know that you want to be able to
access your important property
information when it’s convenient to
you.
Online access enables you to log
on at your convenience and
access your information.
In addition to accessing all this data
you can also view and download
copies of documents relevant to
your property.
Perfect for tax time or whenever
you need them.
Contact your Property Manager today to find out how you
can have your property information at your fingertips!
Our Online Owner and Tenant Portals are
accessible from our website and allow you, the
property owner or tenant, to;
Log into the portal via our company website
using your secure username and password
Access your property information 24hrs a
day, 7 days a week
View important property data and financial
data anytime
Download your statements and documents
Directly contact our business from the portal
Recover your login details if you forget