property/building maintenance · steel 120.31 126.79 6.48 5% ... concrete batching 1% plastic...

68

Mackay Regional Council Annual Report 2008 - 2009 69

Property/building maintenance

Building Maintenance Requests Received

Building maintenance requests received

Libraries 7%

Community halls 12%

Administration buildings 32%

Anciliary buildings 12%

Other buildings 14%

Community housing 23%

7

46 51 58 62

88103

121 126145

71

132126

3

25 38 3241

55 65

219

122 11984

181

124

9 5 8 9 9 10 6

3116 9 12 18

80

50

100

150

200

250

Jun-08 Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09

Received

Actioned

Average days

Building Maintenance Requests Received and Actioned

Building maintenance requests received and actioned

3>> Engineering Services

Capital Works Program budget 2008-09 2008/2009 budget

Urban arterial $8.738 million

LATM traffic and road safety $0.954 million

Rural roads upgrade $0.065 million

General works $2.016 million

Master drainage $7.939 million

Unspecified works $0.350 million

Shoulder treatment $1.462 million

Pavement improvements $2.818 million

Bridge replacement $2.187 million

Footpaths and bikeways $2.398 million

Boat ramps $1.044 million

Mirani and Sarina works $3.308 million

Special projects $1.066 million

Total $34.345 million

Capital Works Program

DEPARTMENTAL S

NAPSHOT

Farrellys Road water main upgrade

70


Parks

Item Quantity

Toilets cleaned 32,137

Barbecues cleaned 14,456

Campers 32,178

Requests attended 1891

Requests received 2356

Requests outstanding 2302

Mowed area 27,450,209 square metres

Trees pruned 5402

Garden area serviced 38151.5 square metres

Burials at Mt Bassett 405

Burials at Mt Bassett (ashes) 61

Burials at Mackay Cemetery 31

Burials at Mackay Cemetery (ashes) 17

Burials at Walkerston Cemetery 173

Burials at Walkerston (ashes) 37

Burials at Mirani Cemetery 17

Burials at Marian Cemetery 14

Burials at Sarina Cemetery 34

ABS building approval figures for 2007/08 and 2008/09

Area 07/08 $m 08/09 $m Difference

Mackay Regional Council 488 398 18.5% decrease

Townsville City Council 1,248 862 30.9% decrease

Rockhampton Regional Council 481 262 45.6% decrease

Cairns Regional Council 868 455 47.6% decrease

4>> Mackay Water and Waste Services (formerly Commercial Services)

Waste services - kerbside collection services

Type of collection service 2007/08 2008/09 Difference

Per cent difference

Waste collection 43,532 44,416 884 2%

Recycling collection 41,558 42,243 685 2%

Kerbside recycling

Recyclable type 2007/08 2008/09 Change Per cent

Glass 554.22 588.28 34.06 6%

Paper and cardboard 4319.84 3817.27 -502.57 -12%

High-density polyethylene (HDPE) 112.01 108.09 -3.92 -3%

Polyethylene terephthalate (PET) 126.17 124.18 -1.99 -2%

Aluminum 137.02 140.26 3.24 2%

Steel 120.31 126.79 6.48 5%

Mixed plastics 173.84 171.24 -2.60 -1%

Annual Total 5543.41 5076.11 -467.30 -8%

DEPARTMENTAL S

NAPSHOT

Materials Recovery Facility at Paget

72


Kerbside collection in the Mackay Regional Council areaKerbside collection in the Mackay Regional Council area

0.00

1000.00

2000.00

3000.00

4000.00

5000.00

6000.00

Tonnes Mixed plastics

Steel

Aluminium

P.E.T.

H.D.P.E.

Paper and cardboard

Glass

2007/2008 2008/2009

Green waste recycling

Green waste tonnes 2007/2008 2008/2009 Change %

Tonnes recycled 11,453 9227.05 2225.95 -19%

* There has been a significant reduction of green waste processed for recycling. Major contributing factors include recovery operations in 2008 following the February flood distorted the amount of green waste received for processing in 2007/08 and green waste generated by private businesses with their own processes does not necessarily end up at Mackay Regional Council’s facilities.

Waste received at Hogan’s Pocket landfill

MonthWaste received

in tonnes 2007/08Waste received

in tonnes 2008/09

July 6217.38 7197.06

August 6192.62 6784.82

September 5944.7 7112.38

October 6569.8 7165.08

November 6844.22 6509.72

December 6747.24 7087.29

January 6912.94 6694.04

February 7222.62 6227.5

March 7329.16 7028.78

April 7746.22 6223.11

May 7128.18 6554.4

June 6663.76 6494.23

Total 81,518.84 81,078.41

Hogan’s Pocket monthly tonnagesHogan’s Pocket Monthly Tonnages

0

1000

2000

3000

4000

5000

6000

7000

8000

9000

Jul Sep Oct Nov Dec Jan Feb Mar May Jun

2006 - 2007

2007 - 2008

2008 - 2009

Tonnes

Aug Apr

DEPARTMENTAL S

NAPSHOT

Paget Waste Management Centre> For more information, also refer to the Mackay Water Services Annual Performance Report from page 93.

74


5>> Development Services

Local laws

Number of dogs impounded and released in 2008/2009

Number of Dogs Impounded and Released

0 200 400 600 800 1000

Impounded Released

945

805

Environmental health

Health governance activities

Health Governance Activities

Skin penetration 1%

Flammable liquids 8%

Caravan parks 2%

Food 43%

Footpath dining 1%

Accommodation 6%

Swimming pools 4%

Temporary foods 15%

Vendors 1%

Outdoor events 2%

Malodours 1%

Mosquito 5%Noise 1%

Nuisances 2%Sewerage 1% Other 4%

Monthly Hectares Treated

0

1000

2000

3000

4000

5000

July Aug Sept Oct Nov Dec

0

1000

2000

3000

4000

5000

Jan Feb Mar April May Jun

2006/07

2007/08

2008/09

2006/07

2007/08

2008/09

Mosquito control

Monthly hectares treated

DEPARTMENTAL S

NAPSHOT

76


Environmental protection activitiesEnvironmental Protection Activities

Concrete batching 1%

Plastic product manufacturing 1%

Chemical storage 7%

Boiler making orengineering 19%

Motor vehicle workshop 37%

Surface coating 5%

Over spray 2%

Dust 1%

Noise 3%

Water 5%

Other 4%

Metal recovery 1%

Metal forming 1%

Abrasive blasting 5%

Wooden product manufacturing 2%

Operating without an approval 2 %

Odour 3%

Pest management

Pest Management Activities

Parthenium weed 9%

Sicklepod 8%

Dingoes / Wild dogs 38%

Feral pigs 18%

Salvinia 1%

Giant rats tail grass 14%

Singapore Daisy 3%

Lantana 3%

Tobacco weed 1%

Other plants 3%

Foxes 1%Rabbits 1%

Shoal Point

78


>> Policies

Borrowing policyLoans are used to fund major capital and infrastructure works so that repayments are spread over a number of years - usually the expected life of the asset. The Borrowings Policy deals with new borrowings, the purpose of the borrowings and repayment terms. Proposed borrowings and repayments are as follows:

Project 2008-2009 Loan 2009-2010 Loan 2010-2011 Loan Repayment term

General $8,365,000 $24,953,000 $30,000,000 9 to 20 years

Water $7,334,820 $7,000,000 $8,000,000 20 years

Sewerage $4,889,140 $9,350,000 - 20 years

Cleansing $430,000 $700,000 $14,500,000 15 to 20 years

Total $21,018,960 $42,003,000 $52,500,000

Purposes of borrowings The type of projects that are funded by loan borrowings are those that will not have a financial impact over a number of years. This method ensures that ratepayers are not burdened with unrealistic expenditure levels. The repayment for these capital works creates an asset for council, which can then be repaid over the years relating to the life of the asset, where appropriate.

Revenue Policy The Revenue Policy, adopted annually at the budget meeting in July, governs council’s revenue raising activities. The policy provides details on how rates are levied and explains the differential rating system that more fairly shares the burden of rates including differential categories. All water, sewerage and waste charges are based on this policy, as well as special levies, rate remissions, payments and discounts, and overheads on private work. Copies of the Revenue Policy are available from www.mackay.qld.gov.au

Special rates and chargesUnder Section 534 1 (a and e) council is required to provide details of action taken in relation to, and expenditure on, a service facility or activity - for which the local government made and levied a special rate or charge for the financial year and a summary of all rebates and concessions allowed by the local government in relation to rates.

Special Rate (City Centre Management) A Special Rate was levied on properties within the City Centre Precinct for ‘City Centre Management’. The revenue from these rates was used as core funding for the promotion, revitalisation and enhancement of the City Centre area.

Special Charge (Rural Fire Services)Where requested by a Rural Fire Brigade (or group thereof) council levies a Special Charge to provide assistance with their operations. All funds levied (less an administration charge) are paid to the relevant Rural Fire Brigade or group.

Rebates and concessions Council has five different rebates and concessions in relation to rates. These are Pensioner Rates Concession, Rates Remission for non-profit community organisations, Rates Remission - Conservation Strategy, Rates Relief Policy and Undetected Water Leak Relief. Full details of these rebates and concessions are available within the Revenue Policy from www.mackay.qld.gov.au.

Councillors’ Remuneration PolicyCouncillors’ remuneration is determined by the Local Government Remuneration Tribunal who set remuneration levels for all councils across the State. This determination is reviewed from time to time with the last review taking affect from January 1, 2009. P

OLIC

IES

Victoria Street, Mackay

80


List of registers Council maintains a list of registers that are available on request. These include:

Section of the Local Government Act

Name of register

248 Register of interests (access restrictions apply)

433 Register of electoral gifts

472 Register of delegations by Local Government

846 Register of accreditations and complaints

895 Register of local laws

921 Map and register of roads

1071E Register of regulatory fees

1132 Register of delegations by the CEO

1139 Register of interests of other persons (access restrictions apply)

Sandfly Creek, Mackay


82

COUNCIL

LORS’ ATTENDANCES A

ND A

LLOWANCES

>> Councillors’ attendances and allowances

Councillors’ allowances Under Section 534 (1g[i]) of the LGA, council must provide the total remuneration paid by it to each of its councillors under the remuneration schedule during the year.

Remuneration paid to councillors for the period 15/03/08 to 30/06/09

Councillors 15/03/08 to 30/06/08 01/07/08 to 30/06/09

Cr Col Meng $40,463 $155,352

Cr Darryl Camilleri $26,002 $107,260

Cr Wendy Cameron $23,471 $96,820

Cr Kevin Casey $23,471 $96,820

Cr George Christensen $23,471 $96,820

Cr Deirdre Comerford $23,471 $96,820

Cr Diane Hatfield $23,471 $96,820

Cr Karen May $23,471 $96,820

Cr David Perkins $23,471 $96,820

Cr Paul Steindl $23,471 $96,820

Cr Greg Thomsen $23,471 $96,820

Under Section 534 of the LGA, the expenses incurred by and the facilities provided to each of its councillors under the Local Government’s Expenses Reimbursement Policy during the year must be disclosed.

Superannuation contributions paid by council to councillors

Councillors Superannuation

Cr Col Meng $18,515

Cr Darryl Camilleri $15,991

Cr Wendy Cameron $14,435

Cr Kevin Casey $14,435

Cr George Christensen $14,435

Cr Deirdre Comerford $14,435

Cr Diane Hatfield -

Cr Karen May $14,435

Cr David Perkins $14,435

Cr Paul Steindl -

Cr Greg Thomsen $14,435

Councillors’ attendances Under Section 534 (1h) of the LGA, council must provide details of the number of meetings attended by each councillor during the year. These details are illustrated in the table below.

Councillors OrdinarySpecial

meetings

Cr Col Meng 37 1

Cr Darryl Camilleri 38 1

Cr Wendy Cameron 38 1

Cr Kevin Casey 38 1

Cr George Christensen 32 1

Cr Deirdre Comerford 38 1

Cr Diane Hatfield 37 1

Cr Karen May 31 1

Cr David Perkins 37 1

Cr Paul Steindl 39 1

Cr Greg Thomsen 35 1

Total council meetings for the year 39 1

84


Breakdown of councillors’ expenses and reimbursements

Councillors/expenses

Professional development, conferences,

meals and accommodation

Travel and incidentals

Reimbursement of private vehicle

usageProvision

of facilities

Cr Col Meng $11,906 $4544 - $23,167

Cr Darryl Camilleri $1168 $2376 - $1912

Cr Wendy Cameron $3430 - $7983 $3126

Cr Kevin Casey $4513 $734 $5267 $1598

Cr George Christensen $2332 $1595 $1612 $3761

Cr Deirdre Comerford $2668 $1353 - $1116

Cr Diane Hatfield $2136 $1603 - $1270

Cr Karen May $4059 $571 - $2138

Cr David Perkins $4397 $556 - $2957

Cr Paul Steindl $2759 $1180 $15,296 $1674

Cr Greg Thomsen $3040 $4268 $1715 $2044

Printing and stationery - - - $3348

Councillor inductions and training workshops

$13,464 - - -

>> Councillors’ Reimbursement PolicyThe councillors’ Reimbursement Policy (as required under section 534 of the LGA) ensures accountability and transparency in the reimbursement of expenses incurred by councillors and ensures that councillors are provided with reasonable facilities to assist them in carrying out their civic duties. The policy is as follows:

Payment of expenses Expenses will be paid to a councillor through administrative processes approved by Mackay Regional Council’s Chief Executive Officer (CEO) subject to the limits outlined in this policy, or council endorsement by resolution.

Expense categories (i) Professional developmentCouncil will reimburse expenses incurred for mandatory professional development and discretionary professional development deemed essential for the councillors’ roles. The Mayor attends the Local Government Association Queensland (LGAQ), Urban Local Government Association (ULGA), Australian Local Government Association (ALGA) and any other relevant conferences/seminars/workshops as the primary delegate (council shall appoint the other delegates). Councillors can attend workshops, courses, seminars and conferences that are related to the role of a councillor. Approval to attend is made by council resolution and therefore councillors should advise the CEO of their desire to attend an event. The CEO will provide a report to council seeking approval on behalf of the councillor.

Discretionary professional developmentEach councillor can attend (at their own discretion) workshops, courses, seminars and conferences that improve the skills relevant to their role. This training is initially limited to $5000 per councillor over the current term of office, but will be reviewed annually when setting the budget. There is no requirement for a council resolution to approve these attendances, however, the councillor would need to submit a request to the CEO (prior to attendance) and provide all relevant documentation within 14 days of attending the event to ensure their expenses are reimbursed. Any professional development requiring overseas travel requires council approval.

(ii) Travel as required to represent councilCouncil will reimburse local, interstate and, in some cases, intrastate and overseas travel expenses (such as flights, motor vehicle, accommodation, meals and associated registration fees) deemed necessary to achieve the business of council where a councillor is an official representative of council and the activity/event and travel has been endorsed by resolution of council.

Council will pay for reasonable expenses incurred for overnight accommodation when a councillor is required to stay outside the Mackay Regional Council area. All councillor travel approved by council will be booked and paid for by council. This includes transfers to and from airports (eg taxis, trains and buses).

(iii) Private vehicle usage Councillors’ private vehicle usage will be reimbursed if the usage is for official council business. This includes travel to and from councillors’ principal place of residence to:

> attend official council business/meetings/functions/community events and public meetings in the role of councillor

> investigate issues/complaints regarding council services raised by residents/rate payers and visitors to the region.

Councillors making a claim for reimbursement of private vehicle usage can do so by submitting the appropriate form detailing the relevant travel based on log book details. The amount reimbursed will be based on the published Australian Tax Office business-use-of-motor-vehicle-cents-per-kilometre method, and kilometre rate applicable at the time of travel. Councillors will be provided with an appropriate log book to assist in this process. C

OUNCIL

LORS’ REIM

BURSEMENT P

OLIC

Y

86


(iv) Meals Council will reimburse reasonable costs of meals for a councillor when the councillor has incurred the cost personally and the meal was not provided within the registration cost of the approved activity/event, upon production of a valid tax invoice.

(v) Incidental daily allowance An incidental daily allowance of up to $20 will be paid to councillors to cover incidental costs incurred while they are travelling and staying away from home overnight. Councillors claiming this allowance should do so on the appropriate form within 14 days of the conclusion of the event to the CEO for reimbursement.

(vi) Hospitality Councillors may have occasion to incur hospitality expenses while conducting council business apart from civic receptions organised by council. The Mayor may particularly require additional reimbursement when entertaining dignitaries outside of official events. To allow for this expense, the following amounts can be claimed: $500 per annum for councillors and up to $6000 per annum for the Mayor (based on the category assigned to council by the Local Government Remuneration Tribunal.

(vii) Accommodation Councillors may need to stay away from home overnight while attending to council business. When attending conferences, councillors should take advantage of the package provided by conference organisers (if applicable) and therefore stay in the recommended accommodation unless prior approval has been granted by the CEO. All councillor accommodation for council business will be booked and paid for by council. Suitable accommodation will be sought within a reasonable distance to the venue that the councillor is to attend. Should more than one councillor attend the same event, council will book and pay for a separate room for each attending councillor.

Provision of facilitiesCouncil will provide facilities for the use of councillors in the conduct of their respective roles with council. All facilities provided remain the property of council and must be returned when the councillor’s term expires. The facilities provided by council to councillors are to be used only for council business unless prior approval has been granted by resolution of council.

Facility categories (a) Administrative tools and access to council office amenities Councillors will be provided with the following: > suitable office space at the administration building, Gordon Street, Mackay, and council

meeting rooms for daily use

> secretarial support for Mayor and councillors located at the administration building, Gordon Street, Mackay

> desktop and/or laptop computer

> use of council landline telephone and internet access

> fax and/or scanner

> printer, photocopier, paper shredder, filing cabinet

> stationery

> hands-free mobile telecommunications device for councillors’ private vehicle

> any other administrative necessities, which council resolves are necessary to meet the business of council.

(b) Home office Council recognises that by using contemporary communication technologies (such as the internet for the electronic distribution of agendas and minutes) that some councillors would be required to travel long distances, therefore, it is necessary to provide home-office facilities to councillors. Accordingly, council will supply and pay for - an internet connection (broadband or dial-up), phone line for internet connection, fax/printer/modem and scanner suitable for connection to a council-supplied laptop - for each councillor residence. C

OUNCIL

LORS’ REIM

BURSEMENT P

OLIC

Y

(c) Maintenance costs of council-owned equipment Council is responsible for the ongoing maintenance and reasonable wear-and-tear costs of council-owned equipment that is supplied to councillors for official-business use. This includes the replacement of any facilities that fall under council’s Asset Replacement Program.

(d) Uniforms and safety equipment Council will provide to a councillor:

> uniform allowance as per staff policy

> celebration polo shirt (as issued to each Mackay Regional Council staff member as part of the normal agreed uniform of council)

> Necessary safety equipment for use on official business (eg safety helmet, boots and safety glasses).

(e) Use of council vehicles on council business Councillors will have access to a suitable council vehicle for official business. A councillor wishing to use a council vehicle for council business use must submit a request to the CEO at least two days prior, except in exceptional circumstances as determined between the councillor concerned, Mayor and CEO.

(f) Private use of council vehicles The Mayor will be provided with a fully maintained Land Cruiser Sahara (or equivalent) including all running costs provided for unlimited and unrestricted use by the Mayor for council business and private purposes in recognition of the duties required to be performed by the Mayor and the irregular hours required to attend council, community and civic responsibilities.

(g) Telecommunication needs: mobile phones Either of the following options for mobile phones shall be available to councillors:

> Mobile phone provided by council Where a councillor is provided with a mobile phone by council, all costs attributed to council-business use shall be paid by council (including total plan costs).

> Mobile phone provided by councillor When a councillor uses his/her own personal mobile phone for business use, council shall reimburse the councillor 90 per cent of the total phone account each month. This includes plan costs and actual calls made. The respective councillor is to provide the CEO with a copy of their monthly account for reimbursement. (Note: Councillors may request that council take over their number – and plan if so required – for the term of office.)

(h) Insurance cover Councillors will be covered under relevant council insurance policies while discharging civic duties. Specifically, insurance cover will be provided for public liability, professional indemnity, councillors’ liability and personal accident. Council will pay the excess for injury claims made by a councillor resulting from the conduct of official council business and on any claim made under insurance cover. Council will cover costs incurred through injury, investigation, hearings or legal proceedings into the conduct of a councillor, or arising out of (or in connection with) the councillor’s performance of his/her civic functions. If it is found the councillor breached the provisions of the Local Government Act 1993, the councillor will reimburse council with all associated costs incurred by council.

(i) Fuel costs All fuel used in a council-owned vehicle on official council business will be provided or paid for by council.

(j) Car parking amenities Council will provide councillors with car-parking spaces at all council premises, as provided for council staff. Councillors will be reimbursed for parking costs they have paid while attending to official council business (eg. secured vehicle parking at the airport).

(k) API card Councillors will become API members.


88

>> Representative committeesCouncillor membership boards,

special purpose advisory committees and external committees

Committee Councillor

Affordable Housing Working Party Cr George ChristensenCr Darryl CamilleriCr Diane Hatfield

Artspace Mackay Foundation Executive Committee Cr Col Meng

Asset Management Steering Committee Cr Darryl Camilleri

Audit Advisory Committee Cr Col MengCr Darryl CamilleriCr Deirdre Comerford

Brewers Park Sportsground Committee Cr Paul Steindl

Business and Arts Connecting Communities Cr Wendy CameronCr Karen May

Coal to Coast Festival – Sarina Cr David PerkinsCr Karen May

Community Grants Advisory Committee Cr George ChristensenCr Wendy CameronCr Diane Hatfield

Crime Stoppers Cr George Christensen

DBCT Community Working Group Cr Karen MayCr Wendy Cameron

Events Precinct Steering Committee Cr Darryl Camilleri

Flood Recovery Task Force Cr Darryl Camilleri

Heritage Advisory Committee Cr Diane HatfieldCr Wendy Cameron

JCU Community Consultation Cr Darryl Camilleri

Local Area Multicultural Partnership Committee Cr George Christensen

Local Authorities Waste Management Advisory Committee Cr Greg Thomsen(Proxy - Cr Paul Steindl)

Local Disaster Management Group Cr Col MengCr Darryl CamilleriCr Karen May

Mackay Area Fish Stocking Association Cr David Perkins

Mackay Base Hospital Community Reference Group Cr Darryl Camilleri

Mackay District Disaster Management Group Cr Col Meng

REPRESENTATIV

E C

OMMIT

TEES

Sarina beaches

90



Mackay Development Advisory Board Cr Col MengCr Darryl CamilleriCr David Perkins

Mackay Local Marine Advisory Committee Cr Karen May

Mackay Matsuura Sister City Advisory Committee Cr David PerkinsCr Paul Steindl

Mackay Physical Activity Reference Group Cr Paul SteindlCr Wendy Cameron

Mackay Region Boating Facilities (Qld Transport) Cr Kevin Casey

Mackay Region Economic Development Advisory Committee Cr David PerkinsCr Deirdre Comerford

Mackay Tourism Cr David Perkins

Mackay Water Recycling Project Advisory Committee Cr Col MengCr Deirdre Comerford

Mackay Sarina Coastal Project Cr Karen May

Mackay Whitsunday REDC Cr Col Meng

Mackay Whitsunday Regional Roads Group Cr Col Meng

Mobility and Access Advisory Committee Cr George Christensen

Natural Environment Advisory Committee Cr Karen MayCr Wendy CameronCr Paul Steindl

North Queensland Sports Foundation Cr Paul Steindl

Pine Islet Lighthouse Preservation Society Incorporated Cr Greg Thomsen

Pioneer Catchment and Landcare Group Inc Cr Wendy CameronCr Karen May

Pioneer River Improvement Trust Cr Kevin CaseyCr Wendy Cameron

Pioneer Valley Tourism and Development Association Cr David Perkins

Planning & Development Impact Meetings Cr Diane Hatfield

Ports Corporation Community Reference Group Cr Karen May

Rates Steering Committee Cr Darryl CamilleriCr Paul Steindl

Reef Catchments Cr Karen May

Regional Arts Development Fund Cr Karen MayCr Wendy Cameron

Reserve for Natural Resource Management (Slade Point) Cr Karen May

REPRESENTATIV

E C

OMMIT

TEES


Rural Affairs Advisory Committee Cr Wendy CameronCr Deirdre ComerfordCr George Christensen

Safe Communities Cr Diane HatfieldCr Wendy Cameron

Sarina Rural Skills Centre Management Board Cr Wendy Cameron

Sarina Community Development Committee Cr Wendy CameronCr George ChristensenCr David Perkins

Sarina Districts “Field of Dreams” Committee Cr David PerkinsCr Karen MayCr Wendy Cameron

Sarina Historical Centre Committee Cr George Christensen

Sarina Landcare Integrated Catchment Management Association Cr Karen MayCr Wendy Cameron

Sarina Meals on Wheels Cr Karen May

Sarina Primary Health Care Council Cr Karen May

Sarina Town Revitalisation Cr David PerkinsCr Karen MayCr Wendy Cameron

SARTOUR Cr David PerkinsCr Karen May

Significant Investment in Capital in Health (SICH) Cr Darryl Camilleri

Smart Housing Cr Diane HatfieldCr Deirdre ComerfordCr Darryl Camilleri

Stormwater Quality Management Committee Cr Deirdre ComerfordCr Kevin Casey

Sustainable Futures Advisory Committee Cr Karen MayCr Deirdre ComerfordCr Greg Thomsen

Sugar Shed Advisory Committee Cr David PerkinsCr Darryl CamilleriCr Karen May

Traffic, Regulated Parking and Bicycle Advisory Committee Cr Kevin CaseyCr Karen MayCr Wendy Cameron

Transport Advisory Committee Cr George ChristensenCr Karen MayCr Wendy Cameron

WHaMB ROC Cr Col Meng

WHaM Regional and Transport Planning Program Cr Col Meng (Cr Diane Hatfield as observer)

Whitsunday Hinterland & Mackay Regional Planning Advisory Committee Cr Col Meng

Mackay Water Services Annual Performance Report 2008 - 2009 93

Mackay Water Services

Annual Performance Report 2008 - 2009

Vision and Mission statements

VisionMackay Water Services will be an innovative water service provider which is recognised for its commercial performance, provides regional leadership, has the respect of its customers and industry regulators and prides itself on its sustainability.

MissionMackay Water Services is committed to delivering sustainable water services to the Mackay region in an efficient and commercially responsible manner.

Overview of 2008/09 financial yearMackay Water Services is a commercialised business unit of Mackay Regional Council that provides water and sewerage services to its residential, commercial and industrial customers. This business unit employs about 150 staff and has an annual budget of $87,849,727. Its operations are carried out according to the annual Performance Plan that defines council’s expectations in terms of performance, reporting, level of service and policy compliance.

The delivery of water and sewerage infrastructure increased significantly in 2008/09 compared to previous years. Highlights for the reporting year included the operational completion of the Mackay Water Recycling Project and the construction and replacement of about five kilometres of water main throughout the region.

Other achievements included:

> master plan and 10-year capital plan for water and wastewater was updated

> zero time lost or medical injury treatment required for the Alliance team (which maintains the record of zero time lost or medical injury treatment required since inception)

> Sarina Sewerage Report, master plan and modelling finalised

> Update of the Mackay Sewer Hydraulic Model progressed

> Mackay Water Recycling Project commissioned

> significant capital program delivered.

92


Mackay Water Recycling ProjectThe $154 million Mackay Water Recycling Project (MWRP) progressed significantly during the 2008/09 financial year and reached final completion in June 2009. This project is the largest regional water reuse scheme of its type in Australia and provides significant environmental benefits for the region.

A major initiative of Mackay Regional Council, the MWRP allows 90 per cent of Mackay’s wastewater to be recycled, which also serves to protect the Great Barrier Reef. This facility provides recycled water to 7000 hectares of agricultural land in the Chelona/Homebush area in which 2000 hectares of land had been affected by salt water intrusion and a further 2000 hectares were under threat. This project was jointly funded by council, the State Government and the Federal Government (under the National Water Initiative).

Work undertaken on the MWRP during the 2008/09 financial year included:

> Mackay Regional Council put in place Recycled Water Agreements with 32 growers and each grower has prepared a Farm Recycled Water Management Plan

> thirty-two growers now have access to recycled water

> the Mt Bassett treatment plant was decommissioned

> the existing 600mm rising main running from Mt Bassett to the Sydney Street pump station has been reversed and a second rising main (known as the southern rising main running 12 kilometres from the pump station to Bakers Creek) was established

> North Mackay pump station was upgraded to provide a capacity of 90 litres per second (l/s) Sydney Street pump station was upgraded to a capacity of 1070 l/s.

Background on the MWRPThe Tenix Alliance John Holland Joint Venture (TAJHJV) began building the facility in December 2006. The contract included design and construction of two water-recycling facilities, wastewater transfer systems, a 2200ML effluent lagoon, a recycled-water transfer main and 15-year operation period of the new facilities.

Ogilvie Constructions, who came on board in May 2007, was contracted to the Recycled Water Distribution Scheme to construct 27 on-farm storages and 22 kilometres of pipelines.

Mackay Regional Council Mayor Col Meng, Prime Minister Kevin Rudd, Federal Member for Dawson James Bidgood, Parliamentary Secretary for Water Dr Mike Kelly and Queensland Primary Industries Minister Tim Mulherin inspect the MWRP - photo contributed by Daily Mercury.

The new Mackay water recycling plant at Bakers Creek

94

96


Capital programThe key drivers determining Mackay Water Services’ capital program are customer service, environmental and social standards, population growth and Mackay’s strategic plan. Major capital works undertaken to achieve these outcomes up to June 30, 2009 include:

> Marryatt Street rising main constructed

> Rural View water main extended

> major upgrades commenced at Coles Road, Beaconsfield Road and Gordon Street sewage pump stations

> seven pump stations replaced

River Street water main upgradeIn July, 2008, Mackay Infrastructure Alliance completed a $1.4 million upgrade of the River Street trunk water main. Driven by the construction of the Bluewater Quay, the 60-year-old line was replaced with a new 450mm trunk and 150mm service main with connections from Wood Street to Carlyle Street.

Farrellys Road water main upgradeUnder way in December 2008, this water main upgrade involved the installation of a new Ø250 mPVC water main along Farrellys Road from Broadsound Road to Southgate Drive. The new section of main will greatly improve water pressure in the Paget area by interconnecting the Ø200 water main in Broadsound Road to the Ø300 water main in Connors Road.

The project – which was ongoing at June 30, 2009 – included:

> the installation of 500m of Ø250 mPVC pipe

> one culvert crossing

> two road crossings

> three offsets around existing services

> four water main cut-ins.

Bedford Road upgradeThis upgrade involved the installation of water and sewer mains on Bedford Road from Glenpark Street to Andergrove Road.

The project included:

> the installation of 750m of Ø250 mPVC water main

> installation of 500m of Ø150 uPVC sewer main

> eight road crossings

> seven fire hydrant cut-ins

> five sluice-valve cut-ins

Trade wasteCouncil continued to implement its Trade Waste Management Plan and new businesses were issued with trade waste approvals prior to discharging trade waste. Existing businesses were also assessed for compliance and issued with approvals. The activities led to improved quality of the sewerage received at wastewater recycling facilities. Planning on the Trade Waste Improvement Strategy for the Mackay’s City Heart also continued. The amalgamation of Mackay City, Sarina and Mirani shires in March 2008 resulted in a unified Trade Waste Policy and Management Plan across the entire region. In order to streamline the approvals process for commercial and industrial business, council aligned its plumbing inspection and trade waste functions.

Treatment plant highlights> Sarina plant staff reviewed the safety and

environmental impacts of the plant at a risk-management workshop aimed at improving service delivery.

> Safety railings were installed and the access steps modified at Sarina treatment plant.

> Marian and Mirani plants underwent infrastructure upgrades to increase the potable water supply to both areas.

Mount Bassett Wastewater Treatment PlantThe main focus for 2008/09 was on decommissioning the Mount Bassett treatment plant which occurred in December 2008. This treatment plant had reached capacity and the facility emitted high levels of odour. Technology at the treatment plant was dated, operation and maintenance costs were high and the facility was unsuitably located in relation to town planning.

To replace the Mount Bassett facility, treatment plants were construction at Bakers Creek and Bucasia. These facilities provided a new, sustainable wastewater treatment system for Mackay. To further cater for future growth, capital upgrade works at the Nebo Road treatment plant also began.

Scientific and analytical servicesThe Water Services’ laboratory (located at the Nebo Road treatment plant) took possession of some new equipment including an inductively coupled plasma spectrophotometer, gas chromatograph – mass spectrometer and a discrete analyser, to increase the range of materials that can be tested and the volume of samples that can be processed. The laboratory’s scientific team continued to provide support to council and local businesses, who otherwise may have been forced to send work to Brisbane or Townsville.

River Street trunk drainage project

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WaterWise rebatesMackay Water Services continued its highly successful Water Rebate Scheme, offering residents rebates on the cost of purchasing WaterWise bathroom fittings. During 2008/09, more than $21,000 was paid out to residents who purchased WaterWise goods from their local hardware stores to the value of almost $87,000. Residents’ purchases included 20 water-efficient shower roses, 56 dual-flush cisterns and 36 rainwater tanks.

Water conservation measuresDuring 2008/09, water restrictions were enforced across all of Mackay Regional Council’s water supply areas. Level 1 restrictions applied to all areas except Eton, Calen, Kolijo, Bloomsbury, Sarina and the surrounding beaches and the Pioneer Valley which were all on higher restriction levels.

Water educationMackay Water Services continued its Water Education Program to help students learn about water conservation, water cycles and where water from their tap at home actually comes from. Council’s water education officer visited 12 schools and presented three water catchment activities at the Materials Recovery Facility.

Total regional water usage for 2008/09

Location Megalitres (rounded values)

Nebo Road WTP 12,209

Sarina WTP 331

Sarina bores 97

Sarina bores 109

Marwood bores 49

Marwood bores 170

Marwood bores 89

Marwood bores 54

Marwood bores 6

Koumala bores 12

Koumala bores 5

Location Megalitres (rounded values)

Armstrong Beach bore 52

Belly Keel bore 78

Marian 195

Mirani 107

Finch Hatton 32

Gargett/Pinnacle 35

Walkerston 363

Eton 52

Midge Point 438

Calen 40

Bloomsbury 6

Total water usage for the period 2008/09: 14,529 megalitres

Teemburra Dam The Pioneer River

Mackay Water Services Annual Performance Report 2008 - 2009

100

Mackay Water Services snapshot

Item 2008/09

Wastewater treatment plants 5

Urban water treatment plant sites 2

Rural water treatment sites 13

Total length of water main 1064.28km

Number of water pump stations 33

Number of water reservoirs 41

Total water supplied/annum 12,408ML

Average household consumption/annum

256kL

Average residential water bill/annum

$464.90

School visits 15

Total length of sewer main 814.27km

Average residential sewerage bill/annum

$540.00

Number of water connections 34,693

Number of sewer connections 32,733

Cross-subsidies evaluation

Water supply Residential Commercial Industrial

LRMC ($/kl)* 1.79 1.79 1.79

Revenue received ($/kl) 2.03 1.79 1.89

Price differential 0.24 0.00 0.10

Cross subsidy received No No No

*Based on independent assessment of water and sewerage pricing in 2003 (indexed by the average increase

in charges to 2009). Note: Long Run Marginal Cost (LRMC) was determined using the Turvey method.

Water access: $208.90Properties where a metered water supply has been connected will be charged on a per factor basis. Vacant land is allocated one factor per allotment.

Water consumption tariffs Council is responsible for providing water and sewerage infrastructure for existing and future users of these services.

Tarrif 1 0-50 kilolitres per half year $1.00/kl

Tarrif 2 Over 150 kilolitres per half year $1.50/kl

101

Customer Survey ResultsJuly 2008 - June 2009

Per

cent

age

VERY GOOD GOOD FAIR POOR VERY POOR

Satisfaction level

67.6

29.2

2.5 0.0 0.6

Attitude of staff receiving request

Per

cent

age


Satisfaction level

68.6

27.9

2.9 0.0 0.7

Attitude of staff attending request

Per

cent

age


Satisfaction level

73.5

18.4

4.2 1.6 2.3

Time taken to address request

Per

cent

age


Satisfaction level

53.0

34.6

7.4 2.7 2.3

Appearance of completed work

Per

cent

age


Satisfaction level

68.7

26.8

2.7 0.7 1.0

Degree work addresses request

Per

cent

age


Satisfaction level

72.3

23.3

2.3 1.0 1.0

Overall satisfaction with response

Per

cent

age


Satisfaction level

67.3

26.7

3.7 1.0 1.3

Survey average

STAR RATING

Customer survey results July 2008 - June 2009

102

Mackay Regional Council Annual Report 2008 - 2009Mackay Harbour Beach

PO Box 41, Mackay, Qld 4740

Ph 1300 MACKAY (1300 622 529) > Fax (07) 4944 2400

www.mackay.qld.gov.au

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