proposal for supporting current network€¦ · prepared for: thayer talvott vice president,...

Prepared For:

Thayer Talvott Vice President, Programs & Operations [email protected] 860-347-0025 Community Foundation of Middlesex County 49 Main Street Middletown, CT 06457

Proposal For

Supporting Current Network

mailto:[email protected]

Community Foundation of Middlesex County Managed IT

May 24, 2019

The information contained in this document is confidential and proprietary intended only for the entity named within.

Copying or distribution of this document must be approved by The Computer Company Inc.

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Table of Contents

Letter of Intent 3 Overall Services 4 Technical Approach and Assessment 5-6 Capabilities 7 Staff and Certifications 8 Executive Summary 9 Managed IT Office Services 10 Contacts & References 11 Organizational Chart 12 Additional Service Included 13 Service to include 14 Managed Service Fee Schedule 15


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May 24, 2019 Community Foundation of Middlesex County 49 Main Street Middletown, CT 06457 Dear Thayer Talvott, Thank you for the opportunity to allow The Computer Company, Inc. to submit this proposal to maintain and provide technical service of your IT infrastructure. The Computer Company will provide necessary technical services which will enable Community Foundation of Middlesex County to:

Protect and secure its technology facilities

Ensure the efficient operation of its data processing networks and related computer system in its defined user community.

Enhance its quality of service for departments

Minimize spending and maximize the return of investment for technology The Computer Company is also a Small Minority Women Owned Business in the State of Connecticut from the Department of Administrative Services (DAS), the Greater New England Minority Suppliers Diversity Council (GNEMSDC) and National Minority Supplier Development Council (NMSDC). This proposal and cost schedule shall be valid and binding for ninety (90) days following proposal due date and will become part of the contract that is negotiated with Community Foundation of Middlesex County. In addition, the signature on this proposal certifies that TCC complies with:

a) The laws of the State of Connecticut; b) All applicable local, state, and federal laws, code, and regulations: c) The applicable portion of Federal Civil Rights Act of 1964; d) The Equal Employment Opportunity Act and the regulations issued by the federal government; e) The American with Disabilities Act of 1990 and the regulations issued by the federal government; f) All terms, conditions, and requirements set forth in the RFP;


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g) A condition that the proposal submitted was independently arrived at, without collusion; h) A condition that the offer will remain open and valid for the period indicated in this solicitation; and i) A condition that the firm and any individuals working on the contract do not have a possible conflict of interest.

We are excited about the opportunity to work with you for many years to come. Sincerely,

Matthew Hasson

Vice President The Computer Company, Inc. 15 Commerce Drive Cromwell, CT 06416 voice. 860.635.0500 fax. 860.635.3550 www.computercompany.net

http://www.computercompany.net/


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…innovative, reliable and effective IT solutions that perform

IT Solutions: Data Center

• Remote Back up • Co-location • Real-time Replication • Disaster Recovery • Continuity Planning • Hot-sites • Secure Socket Layer (SSL) • Database • Application Service Provider (ASP) • On-site Support • Website Hosting & e-mail • Domain Name Servers • Hosted e-mails • SOC l (formally SAS 70) • Microsoft 365 • Secure Encrypted e-mail

Networking • Consulting • Evaluation • LAN, WAN, VPN • VLAN • New & Upgrades Hardware • Software Installation • Firewall Configuration • Migrations • Managed IT Services • Help Desk Support • Project Management • Integration Strategy • Database Integration • Support VoIP

Platforms • Windows • Linux • Apple & IOS • Androids • Tablets & Mobile • Microsoft. NET • Microsoft Visual Studio

Web Development • Web Strategy & Design • Simple/Complex Websites • Mobile Sites • Content Management System • Web Apps • E- commerce Sites • Video & Media • Search Engine Optimization (SEO) • Search Engine Marketing (SEM) • Social Media • Email Marketing • Integration • Strategic Planning • Blogs

Programming • Java • C++ • C# • Visual Basic • VBScript • Jscript • JavaScript • .NET Programming • VB.NET • ASP.NET • PHP • XML/CSS/HTML • JQuery

Database • Microsoft SQL • Oracle & Sybase • My SQL • Microsoft Access

Certifications • State of CT DAS Women/Minority Business Enterprise

• GNEMSDC Minority Business Enterprise • CT Contract #14PSX0111 • CT Contract #12PSX0313

Security • Multi-level Firewall • Encryption • SOC l (formally SAS 70) • Anti-Virus • Symantec • Verisign Transaction Security • Security Audits • ISO Compliance • HIPAA Compliance

Technical Certifications • Microsoft Gold Partner • VMWare Partner • Cisco Certified Partner • Barracuda Partner • Watch Guard Partner • SonicWALL Partner • Veeam Partner • Symantec Partner • Dell Partner • HP Partner • Datto Partner • Network Solutions • Lenovo Partner • Citrix • MCITP, MCSE • MCDBA, MCSA • MCAD • MCP • ITIL • VCP • CCNA

Memberships

• Middlesex County Chamber • CT Conference of Municipalities • CT Technology Council • GNEMSDC • CBIA


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Proposal to Provide Technical Service

The Computer Company, Inc. has constructed this proposal to demonstrate the value of services we have to offer to your organization.

Technical Approach – Initial Assessment Once selected, TCC will arrange a visit within one week of notification, to perform an onsite review and initial network evaluation consisting of the following:

Evaluate current network infrastructure which includes cabling, LAN and WAN

connections, switches, hubs, routers, modems, wireless, cameras and firewalls.

Evaluate current Internet connection and Network Operating System to determine if it meets the needs of the organization.

Analyze current security configuration to determine if data is properly secured, and protected by backups in case of minor power disruptions or disaster based events.

Evaluate Workstation operating systems, applications, and environment with a focus on productivity improvement.

Inspect the physical security of company data.

Provide a list of recommendations based on common industry practices

Overview The analysis will provide an overall technical assessment of the current network infrastructure. The initial data will be collected by a certified technician, who will inventory the hardware, software, and peripherals in use at the main office and satellite locations Deliverables: Final Report The Computer Company will use the information gathered in the research to produce a document containing a detailed description of network hardware, software, and peripherals. In addition, we will provide specific recommendations and suggestions to ensure that the network meets current industry “best practices” and meet the business needs of the organization. Hardware Life Cycle – The report will provide a summary of equipment and the approximate age. Typical hardware life cycle is 3-5 years. TCC will provide a plan for assessing what would be needed to establish a budget to replace equipment in the future.

This assessment and evaluation will be performed during the 1st month of contracted services.


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Technical Approach – Managed Services The Computer Company, Inc. offers businesses of any size a Managed IT Partner relationship. This relationship allows us to work side-by-side in delivering, implementing and maintaining the latest technologies to our customers. You are assigned an IT manager, a certified technician and a team to work on your goals and objectives. The IT manager and account manager will work with your top management to set technical direction and needs for your company. To be successful in today’s constantly evolving IT environment our consultants are always kept up to date with the latest and greatest developments within our industry. This hands-on expertise is essential in providing you with proactive support to limit your exposure to the various threats that could potentially create irreparable damage to your networking infrastructure.

With Managed IT Support, you receive:

Hi-Level Consulting Regular scheduled meetings to meet and address your needs Recommendations for software and hardware upgrades to increase productivity Help Desk support A team of IT professionals that you can rely on

All Managed IT Partner and Supplemental IT Support plans include the following:

Onsite, offsite and remote support for the following:

Desktop Server Network peripherals Account Management IT Manager Consulting Research Recommendations Evaluations Radios Cameras

Comprehensive telephone support Server and Health monitoring reports

Scheduled monthly visits (4 hour blocks) Annual inventory of network Remote server monitoring and remote

support 2 hour emergency response time,

Monday – Friday (8am – 5pm) 4 hour non-emergency response time,

Monday – Friday (8am – 5pm) Dedicated network certified technicians

for your account Team support has over 50 years’

experience in networking, programming and web development

Priority phone support Priority onsite and remote support Yearly contract billed monthly

Basic Level 1 Help Desk Support (Monday- Friday 8am - 5pm) Basic Troubleshooting Connectivity Email and Printer issues Password resets


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CAPABILITIES Security Precautions

Here at The Computer Company, Inc. we believe very strongly in security and up time. We work with our customers to implement advanced security methods. The security services and products include internal and external, hardware and software solutions, procedures and best practices. TCC is partnered with Microsoft, VM Ware, Barracuda, WatchGuard, Symantec, VeriSign and more. We have advance knowledge of computer viruses, spam, hackers, vulnerabilities, flaws and threats thereby protecting our customer’s investment. We provide the most up-to-date recommendations on security hardware, software, SSL and data encryption solutions. We also specialize in security audits to make sure your company is secure and complies with ISO and HIPAA regulations. Computer Networking The Computer Company, Inc. can provide your company with a variety of networking solutions including LANs, WANs, VPN, Firewall and remote access for your business. We also supply the entire infrastructure including cabling, switches, hubs, print servers and NICs. We support Microsoft, VM Ware, MS Hyper-V, private & public Cloud Computing and AS400 systems. We can become your information technology department and be a liaison with your third party proprietary software vendor to ensure maximum up time for your network. We have many certifications, relationships and partnerships with companies like Microsoft, CISCO, VM Ware, MS Hyper-V, WatchGuard, DELL and HP that allow us to provide the best knowledge and support in a timely and efficient manner. Multiple locations, VPNs, Wireless Radios, and Internet Connections We specialize in dealing with clients that have multiple locations and high security needs. The Computer Company, Inc. implements and maintains extra precaution through security items such as private and public cloud, VPN (Virtual Private Network), WAN (Private Network), firewalls and proxy servers. These security items can be tailored to meet the needs of any size network. We also provide a variety of comprehensive Internet connection solutions such as Fiber, T1(s), Cable, DSL, and wireless bridges. Preventative Maintenance Contracts and Remote Monitoring TCC is your Managed IT Partner. Our specialists can monitor your network from our offices and make corrections remotely to rectify any issues that may occur. The Computer Company, Inc. provides preventative maintenance contracts that can include remote monitoring, telephone assistance and on-site support, if necessary. Data Center TCC has a SOC-1 and SOC-2 SSAE18 Type II Certified (formally SAS 70) secure data center on the premises with Fiber Optic, T3, T1, Cable, DSL, Wireless, Multiple Internet connections using all the latest technologies. Redundant Internet connections, redundant power and a backup generator for the entire building, State-of-the-art multiple firewall protection, maximum security, including biometric, card access, cameras, recording devices, Secure Cabinets, 24 x 7 monitoring & technical support. Services available include Server Co-Location, Email and Website Hosting, Database Hosting, Application Service Provider, Online Backup, Real Time, Replication, Disaster Recovery and Business Continuity Planning.


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Staff to be Assigned

Account Manager IT Manager Primary Network Technician Secondary Network Technician Help Desk Support Business Analyst (Included with some plans) Software Developer (Included with some plans) Database Administrator (Included with some plans) Web Developer (Included with some plans)

Certifications and Experience

The Computer Company, Inc. is a Microsoft Certified Gold Partner (MCGP), CISCO certified, WatchGuard Partner, SonicWALL, Veeam, Microsoft Academic Reseller, Microsoft OEM, VMware Certified, Barracuda, Symantec Partner, DELL Partner and HP Partner. We are members of the West Hartford Chamber of Commerce, Middlesex Chamber of Commerce, CT Technology Council, and GNEMSDC. Most of our staff is certified in one or more of the following:

MCITP MCSE MCSA MCDST MCP CCNA Internet

Security VMware Veeam CISCO WatchGuard SonicWALL Apple

Ticket Tracking System:

Here is a screen shot of what our ticket tracking system looks like:


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Company History

1000% Growth Since 1996. The Computer Company, Inc. (TCC) was incorporated in 1996 and provides a diverse suit of IT, Programming, Web Development and Hosting services to clients looking for reliable, turnkey project solutions. Headquarter in Cromwell Connecticut, our new, custom-designed state-of-the-art data center houses the manpower and technology needed to address virtually any-size IT initiative. Serving as a certified Microsoft Gold Partner and a Cisco Select Partner. TCC was listed as one of Greater Hartford’s largest Computer Networking and Software Developers by the Harford Business Journal. Eileen Hasson won the first annual “Women of Innovation” award from the CT Technology Council. Hartford Metro Chamber ranked The Computer Company, fastest growing privately held company, and was awarded the MBE Empowerment Award from the CT Minority Supplier Development Council. Inc. 500 Magazine, for three consecutive years listed TCC as the fastest growing privately held companies. 25+ IT Professionals in multiple locations, and growing. Today, our service and technical team consists of over 28 business technology professionals, including web designers, programmers, and technicians. We work with clients in nearly every major category, including:

Health Care Medical Insurance Financial Services Hospitality Government State/Municipalities

Non-profit Organizations Professional Services Legal Marketing Media Manufacturing

TCC Benefits

Full Team of professionals supporting your business needs 2nd and 3rd support personnel Team has experience in networking, programming and web development Real world experience with Internet, email and security issues Continuous and consistent service Unbiased when working with data Certifications in specialized areas Microsoft Certified GOLD Partner Ongoing training in the latest technology Managed IT Partner is cost effective

TCC Advantages

Online ticketing system and problem tracking Dedicated IT manager working on your business goals and objectives Dedicated certified individual(s) assigned to account with backup personnel Emergency response with multiple persons On-call support available for 24x7 Remote access and support when not onsite Access to all TCC company personnel and several divisions


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Description of Managed Office Services (Monthly) Premier On-site technical service schedule (as needed) Same day within 4 hours

Phone and remote support sessions with emergency support (unlimited – optional @ $50/user)

Non-emergency - 7:30am - 6:00pm

Emergency - 24x7x365 days

24 x 7 x 365 Days Remote Monitoring

Server continuity and performance optimizing

Notification of unusual events

Daily back up monitoring

Daily firewall monitoring

Management reports

Windows and security patch management

Online secure client portal

Provide Acceptable Use Policy

Quarterly review and planning meeting

Daily system status E-mail

Client access to remote control and access to systems and network

Spyware monitoring and removal

Virus definition updates

User Management (adding and removing users)

Workstation application software upgrades

Server application software upgrades

Repair of failed equipment, when possible

Virus removal and cleaning

Shopping and ordering warranty parts

Preventive maintenance performed

Annual strategy reviews

Anti-Virus and Anti-Spam Filtering on Email including DR backup for E-mail

Optional-$2.75 Per device, per month

Hardware, Software and Parts not included unless otherwise noted *labor only **requires antivirus

Optional Pricing for Unlimited Managed Office Support Physical and/or Virtual Server $150/server/month Network (unlimited routers, switches, cabling) $75/network/month PC Users (unlimited Devices per user) $50/user/month


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Company Contacts Main Contact:

Matthew Hasson Vice President 15 Commerce Drive Cromwell, CT 06416 860-635-0500 x.101 [email protected]

Secondary Contact: Kevin Barros

IT Manager 15 Commerce Drive Cromwell, CT 06416 860-635-0500 x.134 [email protected]

Account Manager Douglas DeCarvalho

15 Commerce Drive Cromwell, CT 06416 860-635-0500 x.112 [email protected]

References: Town of Ellington 55 Main Street Ellington, CT 06029 Felicia LaPlante (860) 870-3115 [email protected] Providing MIT Service since 2007

Children’s Museum 950 Trout Brook Drive

West Hartford, CT 06119 Beth Weller 860-231-2830 [email protected] Providing MIT Service since 2012

Jewish federation 333 Bloomfield Avenue West Hartford, CT 06117 Bob Friedman 860-232-4483 [email protected] Providing MIT Service since 2004





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The Computer Company, Inc has never been cited or reprimanded by any state federal regulators for violations of any law.


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Service to Include

Off-site daily backup of NAS unit – daily incremental back up of new and modified files,

including daily email notification of backup success or errors with follow up to address issues by dedicated point of contact;

Disaster Recovery Services, including disaster recovery plan and quarterly disaster recovery checks of off-site files to ensure recovery services are functioning;

Antivirus/Malware protection and response to issues;

Content web filtering;

Patch and update installation confirmation, management, and troubleshooting for all equipment;

Password control by client, including access to and ability to change passwords, for NAS and all workstations;

Automated tasks with non-business hours scheduling;

Remote monitoring and management of computers on managed workplace platform;

Single point of contact with IT Managed Services provider;

Quarterly onsite stewardship services for general IT health and monitoring as well as general service needs;

NAS and internal network management, including for new desktops and laptops when purchased;

Remote Move/Add/Changes (MACs) or simple fixes to NAS directories, DNS, connectivity issues, print drivers, etc., or issues that do not require more than a minimum agreed upon time to address;

Monthly review of event logs for anomalies or underlying issues including application and security logs, with recommendations on issues that are observed; and

Update wireless hot spots units when firmware updates become available from internet provider.


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Managed IT Fee Schedule

Regular Maintenance Fees are prepaid and due by the first of the month. Additional hours are billed at a rate of $100/hour and are invoiced and payable at time of service. If service hours exceed this agreement we can adjust the contract rate as required, upon signature acceptance. * If you request service of more than 2 hours over your MIT contract, The Computer Company Inc. will require written approval in order to render requested services. Weekly Server Monitoring services are vital and will continue without regard to your MIT usage. Travel time will be added to on-site visits. For scheduled visits, travel time will be capped at half hour.

The contract term is valid for a period of 1 year from the effective date. We can also do 3 years if requested at the same pricing. This contract will automatically renew for an additional year term unless notified in writing by certified mail 60 days prior to expiration. If the client wishes to cancel prior to the end of the first or following terms, client must notify The Computer Company Inc. in writing by certified mail 60 days prior to cancellation and will be required to pay the remainder of the contract term. The Computer Company Inc. will then coordinate proper turnover, training and documentation. Client agrees that for a period of two years following the later of the end of this contract or last service rendered by The Computer Company Inc. Client will not solicit, contact, contract, consult for or employ any present or past employees of The Computer Company Inc. If client wishes to pursue such an arrangement, client must notify TCC, be approved by TCC and agree to pay to The Computer Company Inc. the greatest of 50% of the employees’ first year salary, $25,000 or two-years’ worth of an annual contract. An Interest charge of 1% Per Month will be added to Items not paid within 30 days.

Job Title* Rate/hr Hrs/month Billed Monthly Year Contract

MCP $100 4 $ 400 $ 4,800

* - MCP (Microsoft Certified Professional or similar), MCSA (Microsoft Certified Systems Administrator or similar), MCSE (Microsoft Certified Systems Engineer or similar) (On-Site Visit Minimum 4 Hours) Date: Client Signature: __________________________________ Start/Effective Date: __________

Print Name: ______________________________________ Title_____________________________

Thayer Talvott Vice President, Programs & Operations [email protected] 860-347-0025 Community Foundation of Middlesex County 49 Main Street Middletown, CT 06457


proposal for supporting current network€¦ · prepared for: thayer talvott vice president,...

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