proposed information technology “product delivery organization” for bank islam malaysia
DESCRIPTION
Proposed Information Technology “Product Delivery Organization” for Bank Islam Malaysia. Ernst & Young Consultants December 1997. Roles of the IT “Product Delivery” Organization. Ongoing Business. Creating Business Value. Support. IT. Production. IT-Enabled. - PowerPoint PPT PresentationTRANSCRIPT
Proposed Information Technology“Product Delivery Organization”
forBank Islam Malaysia
Ernst & Young ConsultantsDecember 1997
Roles of the IT “Product Delivery” Organization
IT Customer
Support
IT Operations
IT Component
Delivery &
Evolution
IT-EnabledBusiness
OpportunityIdentification
IT Strategy Development
IS Management
IT Infrastructure Stewardship
ProductionProcesses
SupportProcesses
Creating Business ValueOngoing Business
Support
Product Delivery Organization
ProductionDepartment
Dept. Head
IT ProductDelivery
Division Head
TechnicalSupport
Department
Dept. Head
DevelopmentDepartment
Dept. Head
QA &ConfigurationManagement
Staff
AdministrativeSupport
Staff
ProjectManagement
Office
SystemsPlanning
Staff
Identifying IT-Enabled Business Opportunities
IT Customer Support
IT Operations
IT Component
Delivery &
Evolution
IT-EnabledBusiness
OpportunityIdentification
IT Strategy Development
IS Management
IT Infrastructure Stewardship
Creating Business ValueOngoing Business
Support
Ensure thatIT Knowledge isIntegrated into
Business Strategy
IT Component Ordering and Delivery
IT Customer
Support
IT Operations
IT Component
Delivery &
Evolution
IT-EnabledBusiness
OpportunityIdentification
IT Strategy Development
IS Management
IT Infrastructure Stewardship
Creating Business ValueOngoing Business
Support
Acquire, Buildand Evolve
Development andProduction Systems
and Components
Development Department
DevelopmentDepartment
Dept. Head
RBSApplications
Support
BranchApplications
Support
TreasuryApplications
Support
Finance& HRMSupport
Trade FinanceApplications
Support
MIS/EISSupportTeam
DataWarehouse
Support
RetailBanking
Supervisor
Wholesale &International
Banking
Supervisor
InformationCentre
Supervisor
ATMApplication
Support
IT Systems Design and Development
IT Customer
Support
IT Operations
IT Component
Delivery &
Evolution
IT-EnabledBusiness
OpportunityIdentification
IT Strategy Development
IS Management
IT Infrastructure Stewardship
Creating Business ValueOngoing Business
Support
Acquire, Buildand Evolve
Development andProduction Systems
and Components
Production Department
ProductionDepartment
Dept. Head
ProductionCoordination& Scheduling
HelpDeskTeam
TapeLibrarian
CustomerService
Operations
Supervisor
24 HourCustomer Service
Operations
RemittanceBanking
Operations
DevelopmentSite Operator
Shift OperationsSupervisor
Production Site Shift Operators
IT Operations
IT Customer Support
IT Operations
IT Component
Delivery &
Evolution
IT-EnabledBusiness
OpportunityIdentification
IT Strategy Development
IS Management
IT Infrastructure Stewardship
Creating Business ValueOngoing Business
Support
Schedule and SupportIT/IS Production andTesting Operations
IT Customer Support
IT Customer Support
IT Operations
IT Component
Delivery &
Evolution
IT-EnabledBusiness
OpportunityIdentification
IT Strategy Development
IS Management
IT Infrastructure Stewardship
Creating Business ValueOngoing Business
Support
Resolving andReporting Problems andQuestions for Internal
and ExternalUsers
Technical Support Department
WANCoordinationConsultant
LANPlanning
Consultant
TelecommSupportTeam
OS/400Support
UNIXSupport
DatabaseSupport
NT/PCSupport
TechnicalSupport
Department
Dept. Head
SystemsSupport
Supervisor
NetworkSupport
Supervisor
SecurityAdministration
Team
ArchitecturePlanning
Consultant
Define and Design the IT Infrastructure
IT Customer
Support
IT Operations
IT Component
Delivery &
Evolution
IT-EnabledBusiness
OpportunityIdentification
IT Strategy Development
IS Management
IT Infrastructure Stewardship
Creating Business ValueOngoing Business
Support
Design the Hardware,Software and NetworkComponents of the IT
Enterprise Architecture
Proposed Staffing
Senior Systems Programmer Programmers Supervisor Operators No of Total
Officer Analysts Analysts Teams StaffProfessional/Data Center Operations StaffQA & Configuration Mgmt Staff 2 1 2AS400 Application Support Teams 1 1 1 5 15UNIX Application Support Team 1 1 1 2MIS/EIS Support Team 1 1 1 2Data Warehouse Support 1 1 1 2Production Scheduling 1 1 1Help Desk 6 1 6Architecture Planning 1 1 1Security Administration Team 1 2 1 3Technical Support Teams 1 1 4 8WAN & LAN Consultant 2 1 2Operations Supervisor 1 4 4Production Site Shift Operators 2 4 8Development Site Operator 1 1 1
Total IT Professional Staff 57Clerical Operations SupervisionRemittance Banking Operations 1 1 124 Hour Customer Service Operations 1 4 4
Division Head, Dept. Head & Supervisors 10Total Staff excluding clerical 72